Kemwel
ZAGREB CAR RENTAL REVIEWS
The verdict is in; Kemwel customers adore our low-cost Zagreb car rental options! Among so many astounding architectural relics such as the Gothic-style Zagreb Cathedral and St. Mark’s Church from the 13th-century, visitors have plenty of stunning landmarks to see while touring this trending Balkan travel destination. Even better, our network of Zagreb car rental locations is steadily growing thanks to our trustworthy car rental suppliers such as Alamo, AvantCar, Nova Carwiz, and Oryx that provide diverse car models to our globetrotting clientele. Whether you intend to visit all of the beaches along the Dalmatian Coast or take a one-way car rental to Split, our platform has a solution for you!
Car Rental Reviews - Zagreb, Croatia
When it comes to day trips from Zagreb that are accessible via car rental, travelers have dozens of options when choosing Kemwel. For example, with your sleek luxury car rental from our search engine, you can head over to the Plitvice Lakes for an afternoon of pristine Croatian wilderness. Near the Slovenian border is also the village of Kumrovec in the Zagorje region, perfect for a family outing in a big spacious van rental from one of our local partners. In case you’re also hoping to tour other Balkan countries during your stay in Croatia, Kemwel is also pleased to offer quality car rentals in Slovenia, in addition to the cheapest car hire in Serbia!
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As a growing travel platform, we at Kemwel are also capable of booking the cheapest airfare deals to Zagreb for our customers. Similarly, the same applies to cheap hotel reservations across Croatia and the rest of Europe. Considering that there are many factors to carefully consider, rest assured that the Kemwel customer service team is available to assist you. To book your Croatia car rental today with Kemwel, simply use our search engine located at the top of the page or call us at +1-877-820-0668 to speak with one of our specialists! In the meantime, browse through our FAQ page to learn more about foreign car rentals.
KEMWEL Car Rental Reviews
Average Rating for Kemwel :
MILAN, IT - Reviewed by CAROLE - September 17, 2025
" I've been using Kemwell for I don't know how many years and they have never disappointed once. "
" This year I upgraded to an automatic vehicle and I'm quite glad I did. It was the 2008 and it performed well and felt like a extremely safe vehicle to be driving. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - September 06, 2025
" Easy peasy "
" Very easy since they had an adequate number of customer support agents available to check you in , hence waiting was minimal!! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BERNARD - August 27, 2025
" We have been renting cars through Kamwel for many years and have never been disappointed "
" Professional staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by RICHARD - August 08, 2025
" Very good customer service. "
" Great, comfortable car. Everything went well at pick-up and return. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by TIFFANY - July 24, 2025
" Great experience . I always use and recommend Kemwel. "
" Was a great car and easy to make a drop off change . Much appreciated the flexibility to do this mid way during our trip when we wanted to make a change with Hertz. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DANA - July 24, 2025
" Very satisfied "
" Thank you! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by KARL - July 19, 2025
" 99% of the time always the best rates . "
" Super helpful when I needed a last minute upgrade for my job "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SCOTT - July 17, 2025
" Very convenient, good pricing, and pleasant staff. Would do it again. "
" Great car, nice staff. Only awkwardness was that the office on the Rue de Laussane in Geneva didn't have much room in front so cars were stacked up a bit coming and going. But no issues. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MILAN, IT - Reviewed by HAMID - July 14, 2025
" Good value "
" Very nice car and lots of room "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROBERT - July 12, 2025
" Maybe my 30th transaction with you. Always effortless and always a great value. "
" Great car, fast and easy checkout and return "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALAN - July 10, 2025
" Excellent as always (frequent customer) "
" Perfect "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DANIEL - July 09, 2025
" Have been using you guy for about 10 years no problem with booking fast easy had 10 other people use you guys on this trip every one was happy "
" Quick and easy pick up and drop off "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ALFRED - July 01, 2025
" As well as always, for the last 20 years. "
" Fine "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by LUIS - June 28, 2025
" Great customer experience with easy cancellation and best prices "
" Easy pick up and drop off. Brand new car. Staff at pick up was outstanding "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KAYSERI, TR - Reviewed by LUIS - June 01, 2025
" Kemwel provides easy, cost effective car choice. Best part is it's cancellable "
" Good efficient service. Clean decent car. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by PETER - May 30, 2025
" We tell all our friends about Kemwel. Besides the best prices, the $0 deductible is so valuable especially with a E1200 deductible without it. "
" Catania counter service was prompt with excellent choice of vehicles. I wish that it was a little closer to the terminal, especially when arriving with luggage. Return was at FCO and was effecient. Final settlement was emailed within an hour. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by MICHAEL - May 27, 2025
" Excellent service, provided all necessary information and the website explained things very well. "
" Pleasant. Explained everything well "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AREZZO, IT - Reviewed by PAUL - May 24, 2025
" I like Kemwel because it is easy to book a car on its website. "
" The staff in the Arezzo office were very kind, efficient, and helpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOSEPH - May 21, 2025
" Always use Kenwel as they offer a zero deductible option which gives us peace of mind. I really don't care if it's Hertz, Budget, etc as long as there is a rental company with zero deductible. What I like about Kemwel is they clearly define what the options are and what is covered. With other booking agencies, I'm not 100% sure. "
" I've used Kenwel in the past and will use it again in the future. I always book a car with zero deductible and not all companies offer that option. Hertz upgraded us at no charge from a manual to an automatic MG. Brand new car, great for driving in the right winding lanes of England. Over all a great experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by GERHARD (JERRY) - May 19, 2025
" I Believe that this is the ninth or 10th year that I've dealt with them, and I gotta say they've always had my back in questionable situations. "
" I could not believe how quickly it all happened, especially the drop-off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JEAN - May 19, 2025
" We love working with Kemwell "
" I trust Kemwell to always do a good job. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PAUL - May 19, 2025
" Great, like always "
" Seamless "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MICHAEL - May 17, 2025
" Always excellent "
" Staff was efficient and courteous at time of check in and when returning the vehicle/ Vehicle was exceptionally clean at time of pick up. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by BERNARDO - May 13, 2025
" Have been using Kemwell for many years and have always found the company to be supportive and responsive. "
" Hertz customer service in Seville was friendly and efficient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MATHIEU - May 08, 2025
" Good service, good price! "
" Excellent! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERTH, AU - Reviewed by JENNIFER - May 08, 2025
" All good as usual. "
" The person on the desk when we rented the car at Perth went above and beyond to help us. We were somewhat befuddled having travelled for 30 hours from USA. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by RAMON - May 02, 2025
" Excellent service and car was great! "
" Very smooth rental! Very nice personnel helping us! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by STEVEN - April 30, 2025
" Excellent experience in helping us rent a car in Sicily. "
" Speady pickup and drop off "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by KATHRYN - April 29, 2025
" Easy booking "
" Friendly and efficient service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ROBERT C - April 26, 2025
" Kemwel is the best. The opportunity to compare prices and models, and insurance coverage makes it very easy to choose correctly. "
" Very efficient, treated well. Substitute car was an upgrade. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by PAUL - April 17, 2025
" We have leased with Kemwel for many years, it is always a pleasure to deal with Kemwel. "
" The service is ideal, we had a flat tire and the assistance could not have been better. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by BERNARD - April 14, 2025
" Made planning easy "
" Easy process and reasonable prices "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by EYSAC - March 27, 2025
" Incredible "
" Very good service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by MAIKA - March 26, 2025
" Kemwel provided a good rate for a good car. "
" Easy to find, easy exchange at counter, great car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OAXACA, MX - Reviewed by UMBERTO - March 23, 2025
" I rent car with Kemwel for many years! All the time happy ! "
" Good customer service and good car! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by TRAIAN - March 13, 2025
" great, as always "
" everything went well "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by COSTANTINO - March 06, 2025
" Good "
" Good "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VENICE, IT - Reviewed by RUTHANNE - February 26, 2025
" I always recommend Kemwell as a great value. "
" Very easy and smooth. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MERIDA, MX - Reviewed by KEVIN - January 29, 2025
" Worked very well. Excellent deal, and helpful in dealing with rental agencies in Mexico. I've rented several times there before and it's always difficult dealing with local agents pushing on insurance "
" Great support and help at the pickup location. Best rental ever in Mexico. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SOFIA, BG - Reviewed by JOHN - December 12, 2024
" The website was easy to use and made our experience pleasant. Thank you. "
" Emma was our agent when we picked up the car at Sofia. She was wonderful. She took the time to explain everything and was most pleasant. High points for Emma. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PONTA DELGADA, PT - Reviewed by DANIELA - December 09, 2024
" Super easy to book "
" The pick-up process is straightforward. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MICHAEL - December 04, 2024
" Always a good deal! "
" It took no time at all to get keys to the car and out of the airport. The young man who helped us at the counter was very polite and efficient. Excellent service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by PHILIPPE JEAN - December 04, 2024
" no problems, car was ready. "
" no problems. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by SUZANNE - November 25, 2024
" Have done business with your company for years Always happy "
" Customer service good Car needed a wash "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by MAXIME - November 06, 2024
" good "
" good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LUIS - October 28, 2024
" Great value. Easy booking. Everything worked smoothly. "
" Easy fast pick up and return. Clean, newish car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LAWRENCE - October 23, 2024
" As always, there is large range of cars for rental, the agents are friendly and knowledgable. Will continue to use. "
" As always, the agent was helpful, answered all of our questions and got us to our car quite quickly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANNECY, FR - Reviewed by JOHN - October 10, 2024
" Great!! "
" Great!! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by THOMAS - October 07, 2024
" Easy to book online, but also got helpful clarification by counselor on telephone prior to booking. Everything went smoothly. "
" Everything went smoothly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by HARRY - October 06, 2024
" Service is always very good. "
" Worked out well, thank you! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by WILLIAM - October 04, 2024
" I always refer to Kemwel to rent from. it's the most complete service, one stop shopping for car rentals anyone could need. "
" Europe car has always been my go-to for car rentals. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HARTFORD, US - Reviewed by CAROLYN - September 28, 2024
" I have been using Kemwel to book rental cars for the past several years and will continue to do so. "
" Sales attendant was excellent and efficient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ST. LOUIS, US - Reviewed by WILLIAM - September 27, 2024
" Excellent "
" Good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MICHAEL - September 26, 2024
" Been using Kemwell for 30+ years "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by ELIZABETH - September 22, 2024
" Easy to book, vehicle as promised. "
" This is a wonderful service! We will return again and again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ERIK - September 19, 2024
" Always perfect! "
" Very well organized "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTONIO - September 15, 2024
" All said "
" Fast, easy, excellent. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by EDWARD - September 14, 2024
" Clean always ready to go when I arrive to get my car! Thank you, Ed "
" You guys are the Best! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JOHN - September 13, 2024
" We always use Kemwel. They answer all our questions and we can always speak with a live operator. "
" We loved the car and the service at the leasing agent. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CHARLES - September 11, 2024
" Always been satisfied with the service. "
" Car performed very well; would choose the same again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JOSEPH - September 09, 2024
" Always a good deal "
" courteous and friendly service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by ROBERT - September 09, 2024
" Website easy to navigate "
" Fast service, car clean "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CRAIG - September 07, 2024
" Easy website. Clear details "
" Car was clean, fueled & in.good condition. Drop off was efficient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by FRED X - September 07, 2024
" We had a good experience with booking car rental through Kemwel and will use their service again. "
" Hertz was OK , but took a long time at the counter in the Calgary airport. Car worked well and we were satisfied. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GERALD - August 31, 2024
" Always use them. Great prices. If you have to make changes they are very helpful. The best for european car hire! "
" Easy pick up no up selling pressure. Clean car. Easy return "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TREVOR - August 31, 2024
" Great company to use for car rental "
" Everything went smoothly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by DAVID - August 24, 2024
" Excellent "
" Excellent. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
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BORDEAUX, FR - Reviewed by STEPHANE - August 09, 2024
" Very easy to deal with. It wasn't my first time renting through them, nor my last. "
" Easy to pick up and return the vehicle, a great experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by BRIAN - August 02, 2024
" Love the full insurance /no deductible "
" All great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GREGORY - July 23, 2024
" Great and easy booking. I have used Kemwel for years and always find it to be solid. "
" The customer service staff were extremely friendly and efficient. I really appreciated just how nice they were. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by REBECA - July 20, 2024
" It was very easy to rent the car. The entire process was very smooth. "
" It was easy to get the car. Friendly service. Great car. Easy to return even when the office was closed. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by DINO - July 08, 2024
" Good experience. "
" Easy to work with. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RHODES, GR - Reviewed by WENDY - July 07, 2024
" Excellent "
" Very good! Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DANIEL - July 05, 2024
" Have rented through Kemwel repeatedly and have always has a good experience. "
" Good car and customer service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DANIEL - July 05, 2024
" not my first Kenwel rental - a very satisfied customer "
" no problems - all went according to plan "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by TERRY - June 25, 2024
" Thanks for the arrangement. Onboard nav system was critically important. Used it every mile! "
" Great, seamless! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by DAVID - June 24, 2024
" Already have recommended Kenwel "
" Efficient and courteous. I was worried the car was too small for five passengers but it worked out great. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - June 24, 2024
" Easy to book. Good value. "
" Efficient. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by MARTIN - June 23, 2024
" Nearly always an excellent value when booking through Kemwel. "
" Good value with the Kemwel pricing; excellent car and pickp/dropoff experiences "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by JOHN - June 17, 2024
" As always, easy booking process and great value. Also appreciate the availability of no deductible insurance coverage "
" The process of providing driver info in advance worked perfectly - we were on our way very quickly . "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by LAWRENCE - June 08, 2024
" Super easy to work with the web site. "
" Pickup and drop off were seamless. Very helpful staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by BEATRICE - June 07, 2024
" Have been using Kemwel for decades, same great service. "
" Great service, everything worked out. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by LAURIE - June 01, 2024
" Always a pleasure "
" Pick up and return was efficient and easy. I have recommended Kemwel many times to friends and we will continue to order Peugeots through Kemwel. You know exactly the cost and the fully covered insurance gives you peace of mind that sur charges or claimed damages to the car will not be an added surprise at drop off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HANOVER, DE - Reviewed by NORBERT - June 01, 2024
" As mentioned previously, I can not think of a single reason to not rent from Kemwel. Always prompt and efficient service. Thank you!! "
" Kemwel has been my provider for rental cars in Europe for a number of years, and I can only say that I am very happy about their service - and chosen car-rental companies that supplied the vehicles. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CAROL - May 26, 2024
" Very easy to plan ahead "
" Went smoothly - staff were helpful - loved the car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by SCOTT - May 25, 2024
" Kemwel offered a seamless and easy interface for my rental process. "
" The staff at Europcar Piazzale Roma in Venice were incredibly helpful, pleasant and professional for both pickup and drop off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - May 23, 2024
" Very smooth process from booking on the website to the pickup and return "
" The woman who assisted us at the airport was very friendly, informative and knowledgeable. The same can be said about the agent that accepted the return. He even called a taxi for us to go back to the city since we weren't leaving that day "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JOSE, US - Reviewed by JENNIFER - May 23, 2024
" Excellent system and process "
" Excellent service -- efficient, friendly and excellent vehicle clean and ready as promised "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by JOANNE - May 22, 2024
" I have used Kemwel several times...always positive "
" Process from beginning to end was good...staff at desk and return were professional "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by PETER - May 20, 2024
" We have made more than 20 bookings through Kemwel. That should say it all. Comparative pricing and zero deductible option are important to us. "
" Easy pick up and drop off, helpful counter staff, car in excellent condition "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PONTA DELGADA, PT - Reviewed by WILLIAM - May 17, 2024
" Always have had an excellent rental experience with them. "
" All went well !! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELLEN - May 16, 2024
" Fabulous "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by HAROLD - May 12, 2024
" I have rented thru Kemwell in the past and will most likely continue to do so. "
" Very good, can't complain about a thing, pick up process was efficient, clerk was helpful and friendly, car performed perfectly and return process was easy. No surprises. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GARY - May 11, 2024
" Great service "
" Check in and return were terrific. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by STEPHEN - May 08, 2024
" Easy. "
" The initial check-in counter young man was very clear and helpful-the best that we have met. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARK - May 07, 2024
" Worked well. I did buy the insurance to cover deductible for stolen or damaged cars but was unclear whether it was needed. Would use of an appropriate credit card provided that coverage? "
" Worked well. I did buy the insurance to cover deductible for stolen or damaged cars but was unclear whether it was needed. Would use of an appropriate credit card provided that coverage? "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by BARRY - April 25, 2024
" Excellent "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE, AU - Reviewed by DAVID - April 08, 2024
" When we travel to different parts of the world we always aim to use Kemwel to rent vehicles. Kewel's rates and service is excellent and we always feel that we will receive the best deal when we rent through them. "
" Renting through ECR in Melbourne is always a pleasant experience. The staff are attentive, the pick up and drop of process is efficient and the vehicles are always well presented. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CLAUDE - March 28, 2024
" everything was perfect. "
" everything was perfect , again. The counter staff and those at the car pick up were excellent. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
, - Reviewed by - March 14, 2024
STUTTGART, DE - Reviewed by KATINA - March 04, 2024
" I'll never rent a car any other way "
" Fantastic "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
QUEENSTOWN, NZ - Reviewed by ERIK - February 28, 2024
" Best way, best pricing to rent a vehicle! "
" Organized, fast, friendly! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRIAN - February 27, 2024
" A pleasure! "
" Great car at a fair price. Thank you! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MAUI, US - Reviewed by MARGRET - February 21, 2024
" Kemwel is always the best deal "
" Great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HARTFORD, US - Reviewed by CAROLYN - February 10, 2024
" Very good "
" Very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by VICTOR - February 08, 2024
" great prices and efficient search "
" great staff. not marking or repairing damages makes check in and check out time consuming and raises alarm bells about being overcharged. thankful that did not happen in this case. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by JOERG - January 30, 2024
" I am using Kemwel for years for every car rental in Europe. Every single time all is just good "
" All very great experience. Had to go back to counter to add a second driver, that was very easy and quick! "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by NICOLAS - January 26, 2024
" Kemwel is a super website to rent a car with super deal, third times I rent with them and will do it again. "
" Hertz is a good rental company, really efficient. People at counter were really nice too. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALBUQUERQUE, US - Reviewed by GENEVIEVE - January 20, 2024
" As usual Kemwel has worked well. "
" Nice counter person, by the name of Amber. Got an upgrade too, because they needed a small car to have on hnad. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JAN - January 17, 2024
" Allows car rental in an efficient manner and, I think, at a competitive price. "
" Administrative work was done efficiently by Hugo. Garage staff handing over the car was friendly and helpful. Young lady working there went out of her way to program the GPS that had only a street address. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JUSTIN - January 15, 2024
" Amazing price. Reliable renter. Use kemwel every time... "
" Staff was super helpful making our rental a breeze. Didn't have the car we reserved but they found parking options that made it easy to drive in the city. Was better having the bigger car in the end... "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - January 11, 2024
" I have used you a number of times in the past. This time for my visit to the U.K. you saved me around 300 pounds for my four week rental. "
" All went very smoothly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by KIRK - January 08, 2024
" Easy smooth booking "
" No wait time at pick up or drop off, comfortable car, refunded for fuel above the 1/2 tank at pick up "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HONOLULU, US - Reviewed by RON - January 07, 2024
" Positive overall. "
" Wait lines were long. Additional staffing at peak times would be beneficial. Focus on automation to decrease need to use the counter would be welcome. Staff member was efficient in handling the tasks required. It just took a long time to get to the counter. "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by BRIAN - January 07, 2024
" The price, ease of online booking, and the affiliation with Europcar is an experience that I do not think can be exceeded by any other car rental company. When going to Europe, I will definitely book with Kemwel again. "
" My experience with Europcar was fantastic! My vehicle was a little dirty on pickup, but it had just been dropped off from the previous rent and this vehicle was a substitute. I'm very glad that it was a substitute! Since I had come to the wrong terminal for my pickup, this car was given to me in exchange. It was a Mercedes, C-Class as I had wanted, but this was an AMG! This was a great experience, since the AMG is a true driver's car. I was a bit skeptical of Europcar because of the low price. Other rental companies, including one that I had rented with in Germany before were more than twice the price of Europcar. I am of the belief that you get what you pay for. I was wrong. With Europcar you get an exceptional price, an exceptional product, and equally great service. I work for the Department of Defense. That being said, I will recommend Europcar to all of my colleagues and military personnel that I work with who travel abroad, Europcar is the way to go. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by ROBERT V - January 06, 2024
" Great rates and coverages "
" Car was ready when we arrived (upgraded), but the car could have been a bit cleaner "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by DAVID - January 02, 2024
" Excellent "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - December 31, 2023
" Easy peasy "
" Easy peasy !! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by REINHARD BRUNO - December 26, 2023
" Everything went very smoothly and I was completely satisfied. "
" All good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by TERRY - December 15, 2023
" Good experience. "
" Good experience. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SEATTLE, US - Reviewed by FREDERICK - December 06, 2023
" Kemwel makes it easy to rent a vehicle. "
" The Toyota was clean, ran well, and there were not any issues. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BLENHEIM, NZ - Reviewed by DANIEL - November 15, 2023
" Very easy to work with "
" Great service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by THOMAS - November 10, 2023
" Kemwel provided clear instructions. We brought the car rental voucher with us as directed, and had no problems. "
" All went as planned. We were able to pick up the car in Florence and drop it off in Rome. Easy experience at both locations! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CHIUSI, IT - Reviewed by RICHARD - November 03, 2023
" Always use Kemwel when going overseas, the best prices and customer reps. "
" Local Avis in Italy upgraded car to automatic. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by DONNA T - November 03, 2023
" Kemwel is the tops. There for you in any situation. "
" on-site Cagliari airport staff were excellent. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by EVAN - November 02, 2023
" The best "
" Very helpful in extending 1 day "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BONN, DE - Reviewed by MARGRET - October 27, 2023
" I am never disappointed. Kemwell usually has the best offers. "
" Car was clean, drove well. No complaints. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by TOM - October 25, 2023
" Easy and clear booking process. Great rates. Will use again. "
" Super easy and professional. Unanticipated upgrade to larger vehicle with automatic transmission and GPS a huge bonus and much appreciated! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BOJIDAR - October 25, 2023
" Great as usual. "
" I was promised a small SUV, but was given a car. On the positive side, got a free automatic transmission upgrade. Overall, my Hertz experience was great. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by ELIZABETH - October 23, 2023
" Great pricing. "
" Love the cars, the whole experience was perfect. This is our 3rd or 4th experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DANIEL - October 19, 2023
" This is the zillionth time we have used Kemwel and I'm sure we will use Kemwel again "
" We were at the Hertz office first thing in the morning and along comes this smiling young lady who helped us so much. She was very friendly and the process was great. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by SIEGFRIED - October 16, 2023
" As always happy with the prices and everything working as promised "
" Very happy from beginning to end "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by DAVID - October 15, 2023
" Kemwel is easy to use & never had a problem these past 16 years booking through them "
" The representative in Perugia was very helpful & personable. From books to pickup, exceptional experience. That is why I have used Europcar for the past 10 years. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by ROBERT - October 14, 2023
" We have used Kemwel for many years now, and they have always found us the best prices through several companies, like Europcar, Hertz and others. It's an easy way to find the best price. "
" Sicily by Car was very efficient. Very friendly at the counter and super efficient. We were in our car in no time. The car was spotless. When we returned the car, we were checked out in the lot, and also, it took less than 10 minutes. An excellent experience all around. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANDREW - October 10, 2023
" The Kemwel staff were helpful and polite.. "
" The staff were very helpful and their process to rent and return was very quick. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by LAWRENCE - October 09, 2023
" Easiest service I've ever used in car rental in Italy. I always HIGHLY recommend Kemwel to anyone traveling to Europe and everyone that uses you, always thanks me "
" Exceptional! Very easy process, very efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RONALD - October 08, 2023
" I check around for best rates and Kemwel is usually the best but not always. But they have a good staff and are very communicative and that counts. "
" At Pisa airport always a good experience. Nice staff and easy key return. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOERG - October 08, 2023
" Booking was very easy, as always no issues at all. I am using Kemwel for over 20 years, I am going to continue for every travel to Europe "
" All in all a very great experience, all was good, no issues at all. Staff is very friendly, courtesy and knowledgeable. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by GERTRUDE - September 27, 2023
" Fantastic. "
" I have always been pleased with kemwel car rentals in Germany. "
Overall Value: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by ALEX - September 27, 2023
" Loyal Kemwel customer "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARK - September 24, 2023
" Kemwel remains a leader in the industry - best value for the money! "
" Quick, efficient, great vehicle "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SILVANA - September 16, 2023
" I am been using Kemwel for many years and ALWAYS I had great a experience "
" It was great! super efficient, friendly and professional "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUCCA, IT - Reviewed by LEITA - September 15, 2023
" very easy process good experience "
" very easy process "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STELLENBOSCH, ZA - Reviewed by DANIEL - September 15, 2023
" I enjoy working with Kemwel "
" very easy and fast "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NANCY - September 14, 2023
" Great and responsive staff. "
" Great car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by BARBARA - September 10, 2023
" Always use Kemwel. Best price and customer service "
" Fast pickup and drop off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ROBERT - September 07, 2023
" Easy to find a decent deal "
" Quick service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by TIMOTHY - August 25, 2023
" Kemwel was great to deal with...my good friend recommended using them and I was happy that I did. I will be a repeat customer! "
" Hertz staff were professional and efficient. They were helpful with my questions as well. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by CLAUDIU - August 25, 2023
" As usually very happy with competitive prices "
" Worked well, no issues, car was new, staff was ok and checkin and checkout "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MICHAEL - August 21, 2023
" We use Kemwel as often as possible :) excellent service "
" Excellent! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by AMELIO - August 15, 2023
" Always satisfied. "
" Very satisfied across the board. Helpful and professional staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by JOEL - August 12, 2023
" Excellent. "
" They honored the certificate without question. And their personnel were very knowledgeable and professional. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by LINDSAY - July 30, 2023
" Good price, good customer service, no complaints! "
" Fast, easy pick up and drop off. The employees serving us at the counter was extremely friendly and helpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KRISTIN - July 27, 2023
" Kemwel had the best rate by far, the car was very nice and the staff at Dollar/Hertz were fantastic. We will definitely rent through Kemwel again. "
" Agents at the Hertz counter is Dublin were extremely helpful in accommodating our needs and gave good advice for driving in Ireland. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SHEILA - July 27, 2023
" Easy to use website. Kemwel took the worry out of renting! "
" Excellent counter staff on arrival. I hadn't driven on the " wrong" side of the road for 25 years. He took us slowly through the process and we left without any anxiety! Excellent! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by JAMES - July 21, 2023
" Kemwel is our number one choice when looking for rental cars for domestic and international travel. "
" Excellent service from Kemwel and from rental care provider Enterprise. I have been a business and vacation traveler for many years. This is one of the best rental car experiences that I have received from a rental car company. Kudos on the customer service from the San Diego International Airport Enterprise Rental Car team! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARTHA - July 20, 2023
" Always a pleasure! "
" Super service and car! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JAN - July 11, 2023
" Easy to make reservation with "
" A positive experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RICHARD - July 09, 2023
" Kemwel did good providing a site to select a rental product at reasonable rates with all relevant information as necessary "
" Quick efficient professional with excellent communication and accurate information on an excellent range of cars to choose from. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AALBORG, DK - Reviewed by JAKE - July 09, 2023
" Kemwel has great rates. "
" Great friendly staff at Europcar! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by PEDRO ALBERTO - July 05, 2023
" We had a fast check in, and efficient "
" Very nice, prompt service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by JUAN CARLOS - July 02, 2023
" Easy to use and understand. Everything we received was what we selected "
" Great service car and staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by VALERIE - June 30, 2023
" We were picked up quickly and quickly dropped to the Sheraton hotel on the return. All of the staff - at the desk, in the van, for email coodination were helpful and friendly. "
" I appreciate the friendly and efficient service of the Peugeot staff in Paris. They help make our stressful travel easier. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RENATO - June 27, 2023
" Kemwel did a good job of communicating and making the process easy. "
" Renault car was great and very fuel efficient. Pickup and return was easier than expected. Email communications were very effective. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by BEATRICE - June 25, 2023
" Excellent "
" Great car, outstanding service! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROBERT - June 19, 2023
" I've been renting/leasing cars through Kemwel for over 20 years and I'm always completely satisfied with their prices and service. I'll be back! "
" Smooth and efficient service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOHN - June 18, 2023
" Excellent car, excellent service "
" Excellent car, excellent service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by LORRAINE - June 04, 2023
" Professional, friendly, a rarity!!!!!! "
" The overall experience was excellent. The drop-off process was a bit confusing but the expediency of the receipt was excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by ANTHONY - June 04, 2023
" Excellent service "
" Excellent service!! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RICHARD - June 02, 2023
" Very positive experience all around "
" Very positive experience all around "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PENSACOLA, US - Reviewed by SALLI - June 01, 2023
" Do not hesitate to use this company, as it is the best and most cost efficient. "
" Easiest Rental. Best Prices. Will never travel without using this company in the future. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by NICHOLAS - May 31, 2023
" good value "
" excellent counter staff; nice car in good condition "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FOGGIA, IT - Reviewed by JOHN - May 31, 2023
" Great rates and good car "
" Easy pick up and Clean car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by STEPHEN - May 31, 2023
" No problems, product and service top notch. "
" Efficient, courteous, excellent. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SILVANA - May 30, 2023
" Yes, Kemwel is always very helpful, and their prices are the best! "
" We always rent from EuropCar. We have always been very satisfied "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by HANNE - May 25, 2023
" Excellent "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by TRACY - May 22, 2023
" Kemwel made it easy to compare cars and rental companies, by feature and by price. Easy to zero in on just what we wanted, and we weren't disappointed with what we got. "
" Very efficient, no surprises, personable service when returning car. We recently rented a car at Boston Logan airport, and the pick-up and drop-off processes there were a nightmare: confusing, conflicting, staff (when you could find them) were uninformed and just as confused as the customers, cars had lots of dings and in some cases hadn't been cleaned, etc. In comparison, the process with Europcar at Milan Linate airport was convenient, organized, and the car was just what I expected. Couldn't have been easier or more friendly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by LAWRENCE - May 21, 2023
" Will use again "
" Easy and fast "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANHATTAN, US - Reviewed by RICHARD - May 19, 2023
" Everything went great "
" Easy, efficient, courteous "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE, AU - Reviewed by DAVID - May 19, 2023
" Kemwel is always my "go to" for renting cars in different locations around the world. I travel regularly to different countries and I find that the rates I get with Kemwel are competitive. Arranging cars through Kemwel is easy and I have always had a great experience. "
" The experience from beginning to end was very professional and a pleasant experience. Pick up from the airport was timely and the hiring process was seamless. I left an article on the shuttle bus and the staff at Eastcoast called me to say that they were keeping it for me and would return it when I returned the vehicle. Very professional indeed. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LUCIANO - May 11, 2023
" Great experience and very good rates compared to other options. "
" The whole process of retrieving the car and returning it was smooth and fast. The young lady at the counter who helped me pick up the car was professional and kind "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARK - May 10, 2023
" Kemwel remains the gold standard in car rentals - price and service can't be beat. "
" Very efficient operation; wait time was minimal "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by STEFANO - May 09, 2023
" WE are stasfied. Thank you. "
" We especially appreciated the fact the car was a "hybrid" and it saved us money on gasoline. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JOSE, US - Reviewed by LINDA - May 05, 2023
" Same as above. Will recommend kemwel and use kemwel in the future. "
" Very smooth. Great price. I will recommend kemwel to others for sure. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by VERONIQUE - May 04, 2023
" As usual, very satisfied. The worry-free car rental from the US. "
" We've been renting with Kemwel for over 25 years now and are always coming back. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JO ANNE - April 17, 2023
" I have always used Kemble for all my over seas travel they have best price. "
" The agent at the counter was very helpful did not try to push upgrades. The rent was very fast and easy. "
Overall Value: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BYRON - April 14, 2023
" Easy to make a reservation and they are excellent at communications. "
" Very friendly and helpful staff! Car was clean and in very good condition. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHRISTCHURCH, NZ - Reviewed by MARGARET - April 07, 2023
" smooth and trouble free "
" easy friendly exchange "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by JEFFERY - March 19, 2023
" I've used Kemwel several times now and it always goes well. Thank you "
" Rental staff were excellent. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TUCSON, US - Reviewed by LIDIA - March 18, 2023
" All went very smoothly "
" All went well "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HARTFORD, US - Reviewed by CAROLYN - March 18, 2023
" Very good. "
" Very good., "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALT LAKE CITY, US - Reviewed by THOMAS - March 17, 2023
" No issues - quick customer service when I called. Great price! "
" No issues.. the car was new, only 268 miles on it. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KONA, US - Reviewed by JAMES - March 06, 2023
" Good price and no issues. "
" Had no issues - everything was as I hoped it would be. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANHATTAN, US - Reviewed by RICHARD - February 25, 2023
" Easy, quick, efficient. Excellent. "
" Excellent experience. Friendly, efficient staff. Everything went smoothly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by JERRY - February 13, 2023
" Price was fantastic, car was great. They even upgraded the car... "
" Better than expected! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOERG - February 01, 2023
" JOB WELL DONE! Booking was easy and straight forward. No issues at all. "
" Great car, great service from staff. All went very well. Had a great and successful experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by OLIVIER - January 30, 2023
" The best around! "
" Great service, quick pickup and drop off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MAUI, US - Reviewed by JAMES - January 29, 2023
" Very satisfied with Kemwel. I am very pleased to use Kemwel every time I rent a car. "
" Very satisfied with the experience using Thrifty. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GREENSBORO, US - Reviewed by JOEL - January 18, 2023
" I've been using Kemwel for a while now. I recently used it to book a car for a trip in Hawaii. When I went to pick it up at Sixt I was offered a chance to upgrade, since I was adding an additional driver anyway. The experience was effortless and friendly and the car was brand new. "
" effortless experience. The car was waiting for me and was clean and ready to use. the attendant behind the register was very pleasant. When I returned the car it was just as easy. I handed her the keys, she asked me what the mileage was, and then the process was complete. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by APRIL L - January 11, 2023
" Kemwel is our go to rental site. For about 20 years. "
" Every thing went well. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by SUSAN - December 20, 2022
" good "
" good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by ALBERT - December 07, 2022
" I have been using Kemwel for many years, I never encountered any issue with any of my rentals. Customer service is consistently excellent. "
" Extremely professional and friendly Hertz team members who clearly went beyond the call of duty to help me out with an issue. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by DAN - December 06, 2022
" Repeat customer who has had consistently reliable service. "
" A satisfying experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MINNEAPOLIS, US - Reviewed by THOMAS - December 05, 2022
" As usual Kemwel did everything right. "
" The Ace rental lot was "off-airport" even though . However written description said it is "on airport" Ace was very efficient at getting me from and to the Airport. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GILBERT - November 26, 2022
" Will use again. "
" Great choices of cars, good value for the money. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KIRK - November 17, 2022
" Smooth rental, fine car "
" Smooth rental, fine car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW ORLEANS, US - Reviewed by DANIEL - November 16, 2022
" Another good experience. "
" Very smooth. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DALLAS, US - Reviewed by SHARON - November 16, 2022
" I am a huge Kemwel fan and recommend your service to everyone! I've used Kemwel for all of my international bookings for the past 8 years but this was my first US booking. The price was excellent and as always, there were zero issues with the voucher or service. Well done. S "
" Great service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CLERMONT FERRAND, FR - Reviewed by ANNE - November 14, 2022
" Been booking cars through Kemwel for years and I will continue to! "
" Wonderful service. I will definitely rent a car here again from Eurocar. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KANSAS CITY, US - Reviewed by DEBORAH - November 12, 2022
" Good price point "
" Excellent service and wonderful vehicle "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ARNOLD - November 05, 2022
" Easy reservations and good responses on a follow up phone call "
" Fast efficient service out and in "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALERNO, IT - Reviewed by DOMINIC - November 02, 2022
" Great customer service "
" Staff was great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PETER - November 02, 2022
" Kemwel offered good pricing and worked seamlessly with rental car company. "
" Overall a good vehicle rental experience, would rent with them again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MAUI, US - Reviewed by ANGELA - October 31, 2022
" Have used Kemwel a few times and they always provide a good service. "
" All worked out well "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by GIOVANNI - October 26, 2022
" Always a good experience. "
" Service was quick and courteous on getting and returning the car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RENE - October 22, 2022
" Everything went smooth "
" Nice - no up selling was appreciated. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ALEXANDER - October 16, 2022
" Helpful and cooperative with changes "
" Everything went smoothly without issues "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANHATTAN, US - Reviewed by RICHARD - October 15, 2022
" Excellent. Thanks! "
" Everything went very smoothly. All employees were courteous, friendly, and helpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by REINHARD - October 13, 2022
" Very satisfied "
" Very Satisfied "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by VALERIE - October 06, 2022
" East peasy "
" No muss no fuss. Great experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JAMES - October 04, 2022
" Staff knowledgeable and friendly "
" Staff knowledgeable and friendly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BANGOR, US - Reviewed by THOMAS - October 03, 2022
" Great value for the price paid. "
" Everything went smoothly. Counter personnel on both ends were friendly and efficient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by VALERIE - October 02, 2022
" Easy to use. I always check kemwel first for a rental car "
" Efficient service for the return "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ATHENS, GR - Reviewed by CONSTANTINE - October 01, 2022
" very polite staff. Explained everything about the car. "
" very polite staff. Explained everything about the car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY CITY, US - Reviewed by MARK - September 28, 2022
" Kemwel is the best. The End. "
" Quick, efficient, friendly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AVIGNON, FR - Reviewed by ROBERT - September 27, 2022
" Excellent "
" Very good experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by GUNTHER - September 25, 2022
" With Kemwell always no problems "
" My Experience was excellent! Very satisfied with the car and service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by VALERIE - September 21, 2022
" excellent information, customer service and rental options. "
" Very helpful and friendly service personnel "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ROBERT - September 12, 2022
" easy to deal with on line "
" very efficient "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ALASTAIR - September 09, 2022
" Been with them for years "
" All good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SILVANA - September 09, 2022
" we have been using Kemwell for about 15 years, and we always had a very good experience! "
" we found all the procedures efficient, fast and enjoyable! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by TIMOTHY - September 07, 2022
" We have and continue to recommend you all the time. "
" Overall the experience was great. We had no issues. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PETER - August 18, 2022
" Fast and easy, great price. "
" Friendly and very helpful. Loved the Opel station wagon. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by AMELIO - August 08, 2022
" Very professional. "
" Great Product. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GRETCHEN - July 30, 2022
" Easy transaction "
" Great car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PAULA - July 28, 2022
" we plan on using your services again next year. we were very pleased "
" efficient overall "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by EDMUND - July 22, 2022
" I've used Kemwel for years, and unless the car rental area is particularly busy, is tends to go smoothly. I will use Kemwel again. "
" Counter experience was quick and friendly. Car suited us well. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PENSACOLA, US - Reviewed by STANLEY - July 19, 2022
" no issues and got a good price on rental "
" no problems at all, all went smoother than expected "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANHATTAN, US - Reviewed by RICHARD - July 09, 2022
" Everything went very smoothly. "
" Quick, easy, efficient, and courteous service. Brand-new, clean, comfortable car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by JACQUELINE - July 09, 2022
" I have booked through Kemwel for every European car rental. Any agent I have ever spoken to and worked with has been very professional, helpful and reassuring. I trust Kemwell to provide the accurate information needed with no hidden fees or charges, and know that I can count on them. Thank you for your continued trustworthiness. "
" My experience with Europcar was very positive. From pick up to drop off Europcar staff was very helpful, kind and accommodating. The process was easy and straightforward. Thank you! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND ME, US - Reviewed by PHILIPPE - July 08, 2022
" Easy process and lowest cost! "
" Easy register and east drive out "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by HOWARD - June 24, 2022
" Kemwell is excellent to deal with always "
" Excellent Car Easy Rental "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by WILLIAM - June 20, 2022
" Making the reservation was very easy. Europcar had all of our info and pickup could not have been easier. "
" Europcar was wonderful. The staff at the beginning and end were very helpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ST. THOMAS, VI - Reviewed by CLAIRE - June 20, 2022
" Kemwel representatives have always been professional and very helpful in getting me the best deals. "
" It was a very efficient process, that only took about 15 minutes "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by DANIEL - June 18, 2022
" As always Kemwel provided the best rates year after year they never disappoint only way to rent a car in Ireland will continue to us them "
" Fast pick up service friendly and helpful staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CHRISTOPHER - June 12, 2022
" I've always found Kemwel to be a terrific value with excellent customer service. Thank you! "
" The woman at the Europcar office was very pleasant and helpful- couldn't ask fir a better customer experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RANDY - June 10, 2022
" Very good experience "
" Lease went as smoothly as possible with no hiccups. A joy from beginning to end. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BURLINGTON VT, US - Reviewed by GUILLERMO - June 09, 2022
" I have used Kemwel many times, and always I had a great experience with it. "
" Everything went smoothly, and the car was really good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by DAVID - June 08, 2022
" All paperwork done ahead of time ! "
" So fast and easy we were surprised! Return was so fast we had not gotten all our suitcases out of vehicle yet ! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ROBERT - June 05, 2022
" This is my 3rd time using Kemwel. One time was Covid when I needed to cancel, which went smoothly. So there were great when there was a problem and they were great when there wasn't. Kept on top of notifications, turned it around quickly. I already have send travel notes to friends suggesting they use Kemwel and take the same approach as I did. Good job folks? "
" Everyone was helpful. The car was perfect. No problems during pickup or return. Everything was good. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ARKADY - June 04, 2022
" good price "
" good price "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by IRVING GERARDO - June 02, 2022
" Cheap. "
" Nice experience. Very profesional. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANHATTAN, US - Reviewed by RICHARD - May 27, 2022
" Easy to reserve, great prices. "
" Fast, courteous, efficient service. Car in great shape. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by RAKESH - May 26, 2022
" Easy booking. "
" Easy rental. Not a long wait "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by GARY - May 15, 2022
" Great, as usual. "
" Great experience, as usual. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by SANG W. - May 11, 2022
" No issues. "
" No issues. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RALPH - April 29, 2022
" Very satisfied, thank You "
" Very satisfied, thank You "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANDREW - April 24, 2022
" Got a last minute competitive rate with Kemwell. "
" Quick checkout, friendly staff, and nice car. "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANDREW - April 19, 2022
" Kemwel gets me a better deal. "
" An easy rental, the line was short when I picked up the car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KELOWNA, CA - Reviewed by KEVIN - April 07, 2022
" Excellent service and prices "
" Very friendly and professional person at Budget counter. Was upgraded due to a little mixup and misunderstanding but corrected immediately "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JOSEPHINE - April 01, 2022
" Good service, ease of booking. "
" Fantastic experience. Staff was extremely courteous at pickup and drop off. All communications with Peugeot went above and beyond expectations. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CLAUDE - March 30, 2022
" no problems "
" excellent experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by KELLY - March 05, 2022
" I will continue to use Kemwel as I have for many years in the past. "
" Great Service, especially from Lara regarding extending the length of time I needed the car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ROBERT - February 28, 2022
" All was excellent "
" All was excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOUISVILLE, US - Reviewed by THOMAS - February 01, 2022
" Competitive and easy to navigate web site "
" Convenient and efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by THEODOR - January 12, 2022
" Using Kemwel for 20 Years., says it all "
" Very good, especially Mr. Schmitt the Manager in Frankfurt Airport "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ROME, IT - Reviewed by JOHN - January 08, 2022
" As always, excellent value "
" No advice was provided on exactly where the car should be returned at Termini Station. When we arrived at Termini station, the counter was umanned and we waited for 15 minutes before the employee returned from the drop-off point so he could explain where that separate location was. "
Overall Value: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by CHERYL - January 05, 2022
" My experience with Kemwel was very nice and easy. The customer service team is always friendly and professional. "
" My one car class upgrade was not acknowledged even though it was on the contract. Also, the car was not very clean. The inside front windshield had something smeared on it which prevented me from seeing when the sun was out, all day in Florida. The carpet inside the car was torn on the front passenger's side. There was no reception at the rental return. We were directed to park and leave, no receipt or inspection. No one to talk to. "
Overall Value: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
BUDAPEST, HU - Reviewed by BRIAN - January 03, 2022
" Kemwel takes care of us. That's why we use them time and time again. "
" Easy to pick up and drop off. quick check in. Best car rental we've had. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PATRICK - December 28, 2021
" best experience "
" shuttle was slow "
Overall Value: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPA, US - Reviewed by TERRY - December 24, 2021
" I heard about you from my daughter, it was great! "
" Avis was great, I needed to extend a day and not a problem. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PANAMA CITY, PA - Reviewed by SERGIO - December 22, 2021
" We love how easy it is to compare prices and how wide range around the world we can use this service "
" Very smooth and professional staff that made the entire process a breeze. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WEST PALM BEACH, US - Reviewed by WILLIAM - December 22, 2021
" Alreasy giving referrals to all "
" Short staffed, but pleasant and accomadating "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RALEIGH, US - Reviewed by ANTHONY - December 15, 2021
" Always a good experience "
" Good exu "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ELIZABETH - December 12, 2021
" I've been using Kemwel for 15 years and always will when booking cars for my trips to Europe!! "
" I've always had and continue to have wonderful experiences with Europcar!! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by BRENDT - December 12, 2021
" Excellent support as always. "
" Problem free rental. No hard sell on insurance or other extras on pickup. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ALI - December 07, 2021
" I used Kemwel since long time and I'm very satisfied with the service. "
" At pick up the agent at the desk changed the car I booked claiming he is upgrading me to better car that turned out to be a junk. The car they have given me is old, big dent on the side and near front tire keeps deflating. 2 mornings after I wake up with flat tire. I tried to change the tire when I discovered there isn't spare tire, instead there is pump kit. Using the kit cost me eur 110 fine cause they said it ruins the tire completely. "
Overall Value: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
TAMPA, US - Reviewed by CAREY - December 07, 2021
" Very satisfied "
" Very satisfied "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GEOFFREY - December 06, 2021
" Good experience. "
" The original vehicle provided had a fluid leak and had to be swapped for a different car on day two. The only vehicle available was an old economy Vauxhall Corsa which we had to drive until another more suitable vehicle was available a week later. "
Overall Value: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MILAN, IT - Reviewed by CLAUDIO - December 05, 2021
" Rented for several years never had a problem "
" Did not have any problem "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALM SPRINGS, US - Reviewed by PHILIP - December 03, 2021
" Excellent service.......will definitely book rental through them "
" I would have prefered if they had recorded on my documents at sign in that there were some scratches and dent on back right hand bumper. I was nervous that they would say I did it when I returned the vehicle and I would be responsible for the damage. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by RICHARD - December 03, 2021
" Always great "
" Very good, but longer hours needed (facility closes at 3:00 pm) "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by VERONIQUE - December 03, 2021
" Great as usual. I have been renting through Kemwel for 30 years! "
" Great as usual. I have been renting at Europ Car through Kemwel for 30 years! "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DANIEL - December 03, 2021
" Have used Kemwel every time I have going to Ireland in the last 10 years always great service and prices wouldn't think about using anyone else "
" Friendly helpful at pick up and drop off great experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by DAVID - December 01, 2021
" Have used Kemwel for years "
" Hertz at Madrid airport was fine "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLORADO SPRINGS, US - Reviewed by JOHN D - November 30, 2021
" Smooth and cost effective. "
" Return agent accidentally added time to actual return time which wrongly generated another day charge. Budget customer service reversed the charge to right the problem. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by DAVID - November 30, 2021
" Great price and easy to use. Got an app yet? "
" Very easy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by DAVID - November 30, 2021
" The ease of renting the car through your company was great. "
" A good experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MICHAEL - November 29, 2021
" Return customer. Always satisfied. "
" No issues. The vehicle selected met our needs. Pickup and drop-off were easy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ROBERT - November 29, 2021
" I was able to get a better price through Kemwel "
" I returned the car on the day of a taxi strike in Rome, unknown to me until the attendant told me before locking up and after the car was returned. The attendant could have told me to rent the car for another day. There was no help offered to secure any other transportation to my hotel or any other suggestions for how we might safely get to our hotel. I was even told that there was no wifi available so that I might download an alternate transportation app. My wife and I were left standing outside while the attendant hurriedly locked up and left effectively stranding us on the other side of Rome. It would be helpful if languages spoken would be included on the office location descriptions. "
Overall Value: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ANN - November 27, 2021
" Kemwel makes it easy to rent a car in Europe. This is our 3rd time using them. Great explanation of details, all info is there on the site. I highly recommend them for your car rental. "
" Everything was easy, from making the reservation to bringing the car back. I'd highly recommend them! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by CATHERINE - November 24, 2021
" Always very satisfied with Kemwel. I am a long time customer. "
" The company tried to scare me into buying additional insurance. And if I had had to drop off the keys in a mailbox because my train was leaving earlier than opening hours of the rental business, they wanted to charge me an extra 25 euros! "
Overall Value: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JACKSONVILLE FL, US - Reviewed by MARK - November 21, 2021
" very good and competative "
" line gos very slow "
Overall Value: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARIO - November 20, 2021
" Excellent "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STEPHEN - November 20, 2021
" No problems at a.. "
" They could not have been more pleasant or more organized when I needed to trade the car for another after a flat. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GREENVILLE SC, US - Reviewed by WILLIAM - November 19, 2021
" The best ! "
" kemwel is the best web site to book cars through "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by REMEDIOS - November 14, 2021
" Love Kemwel, definitely use again "
" Quick and easy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MYRTLE BEACH, US - Reviewed by LEONARDO - November 14, 2021
" Easy web rental!!! "
" Easy check-in and car pickup. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by RAMON - November 14, 2021
" Have used kemwel for many years and have always been pleased. Very good company. "
" Very easy and nice to work with. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by LAMAR BERTRAND - November 09, 2021
" I have used Kemwel over the years and my direct contacts with personnel there have been very helpful. In addition, the application I had to complete to reserve the car was easier to complete. I also did not have the problem with getting the page size correct. That had been a very bothersome problem with the Peugeot applications. "
" I had no problems with the car. I had some difficulty of understanding the need to add AdBlue, an additive used now in diesels to reduce air pollution. I have sent a similar survey to Citroën, but there was one item I intended to mention but was unable to do so. Before I got the car, I was sent an email to add an App "ScanMyCitroën" in place of having a printed manual. I tried to add the App but was unable to do so. It asked me for a country of residence and used a list of countries for me to choose. The list did not include a choice for the USA. So, I was not able to obtain the app. it prevented me from obtaining information about the car. I would like this information forwarded to Citroën. In particular, the GPS was very similar to the ones I had with Peugeot on past occasions, but there were some differences. If I had a manual, I think I could have looked up information on it and on other matters related to the control panel. All in all, I had an agreeable situation with TT Car Transit. Next time, though, I am going to come prepared to ask a few more questions. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MICHAEL - November 08, 2021
" Always my first choice in car rentals! "
" Another effortless rental from the Gare Thiers "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by MICHELLE - November 06, 2021
" Have used Kemwel in the past. Setting up rental was easy and very reasonable. "
" Everything went smoothly. Our car was double booked and the agent gave us an upgrade. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TUCSON, US - Reviewed by DAVID - November 05, 2021
" Great discount on rental and consistency good service! I always use you. "
" We stood in line for one hour at counter to pickup vehicle. They ran out of compacts and are only option was a minivan or a pickup truck. Counter was understaffed and in no hurry! "
Overall Value: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by TAMARA - November 03, 2021
" Everything was as expected "
" Very satisfied "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ERIC WILLIAM - November 03, 2021
" Always a great deal and when arriving at the car rental company, things go very smoothly. "
" Car was perfect for what we needed. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GREENVILLE SC, US - Reviewed by RALF - November 03, 2021
" good "
" There 5 people in front of me and it took 1 (ONE) hour to get my rental car. That is very frustrating. "
Overall Value: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ELIZABETH - November 03, 2021
" Great way to rent and lease cars. Thank you "
" Clean and efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by IORDACHE - November 03, 2021
" Very very NICE "
" Very nice "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHIUSI, IT - Reviewed by ERIC - November 01, 2021
" Another great experience with Kemwel. "
" Everything went extremely smoothly. Thank you! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAVANNAH, US - Reviewed by ROBERT - October 31, 2021
" Good "
" Good experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAVANNAH, US - Reviewed by ANDRE - October 31, 2021
" very good "
" OK but no final receipt was emailed. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VERONA, IT - Reviewed by CANDICE - October 30, 2021
" Kemwel has been my go-to car rental for a while. I have had only positive experiences. I recommend this company strongly. "
" The signore who helped me was wonderful: very kind and patient and of good humor! The office is a short walk from the main train station in Verona, easy to find. The parking wasn't as easy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by HOWELL - October 30, 2021
" Excellent "
" Outstanding! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by FRANK - October 30, 2021
" Kemwel always has the best rates "
" easy checkin nice car no issues "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CALVIN - October 28, 2021
" Very satisfying. this is my second rental via Kemwel and both have met my satisfaction and worked well without any surprises or disappointments. "
" Worked to my satisfaction "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by IORDACHE - October 27, 2021
" Very nice "
" Very nice "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by KEN - October 27, 2021
" Would recommend to anyone in need of vehicle. "
" Very efficient and would use service again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by LUKE - October 26, 2021
" Very smooth. Great value. "
" Closes early at 3pm each day which lacks flexiblity of drop-off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PARMA, IT - Reviewed by BEATRICE - October 24, 2021
" easy to book, great prices, very happy "
" the car and the arrangements were just as expected. The car had fairly high mileage (Fiat Panda) but it was perfectly good and easy to drive. Both the pick up and drop off were easy and not stressful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by MICHAEL - October 23, 2021
" I refer friends to Kemwel all the time... "
" It was a fine experience with no complications. The Hertz folks were just superb. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLOTTE, US - Reviewed by LINWOOD - October 22, 2021
" Great rate "
" The windshield was filthy inside and out! Also, the wiper fluid was empty. We had to spend $12 on products! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by NIGEL - October 21, 2021
" Great. Good prices "
" Easy rental. Drop off was a little slow "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by IORDACHE - October 20, 2021
" Very nice "
" Very nice "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND ME, US - Reviewed by LYNDA - October 20, 2021
" Will definitely be using Kemwel again. "
" The car was new and very comfortable - just what we needed. The price was amazing and we were very happy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ASHEVILLE, US - Reviewed by DAN - October 15, 2021
" Overall a positive experience. "
" Thought I had rented a four wheel drive, but the SUV only had front wheel drive and, at times, proved difficult on the hills we had to climb. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by SYDNEY - October 14, 2021
" Always great to use! "
" Dirty windows was only negative "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by MARK - October 12, 2021
" I've been using Kemwel for years. The very best! Keep doing what you're doing!! Thank you! "
" The best arrival experience to date! Very efficient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by MICHAEL - October 12, 2021
" very good, as usual "
" Fast and efficient for both pick=up and drop-off "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BILBAO, ES - Reviewed by ALEX - October 10, 2021
" Always perfect "
" Super professional staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by JAMES - October 09, 2021
" Kemwel is easy to reach fir questions when booking and online experience smooth. The contract is written well and easy to understand what to expect, what's included and what is not as well as any deposits. "
" It was the smoothest car rental experience from obtaining the car to its return. Car was very clean and was checked thoroughly by the attendant with us on both the out and in process. Would recommend using Kemwel and Enterprise in Athens. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by RONAN - October 08, 2021
" The overall process was good and Kemwel provided the most reasonable quotes available. "
" Overall collection process was smooth, if a little slow. Drop-off was reasonably quick. However, signage for the Avis returns area at Catania airport was confusing. "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VENICE, IT - Reviewed by TONIA - October 08, 2021
" I had a great experience with Kemwel. We have used them many times for rentals in Europe and the experience has always gone smoothly. The process can be confusing though as we thought we had rented the car when in fact selecting the car was only returned with a quote, not a confirmation. "
" I prefer to use Europcar in Italy, I find them well-staffed, kind and professional. The cars I have rented have always been in good condition and with low mileage. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS CABOS, MX - Reviewed by MIGUEL - October 07, 2021
" pretty effective on the prepaid service "
" nice service and proffesional "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by NICOLE - October 06, 2021
" We have rented or leased through Kemwel for many years. Kemwel Rey consistently provides great help and service at a reasonable price. "
" Peugeot counter staff were excellent. Things went well all the way through the rental period (6 weeks). Had there been any problems I am quite certain their staff would have handled them well. Car was a bit 'quirky' but fine overall. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DANIEL - October 05, 2021
" It was great as always. Easy pick up at CDG, easy drop off at Orly. "
" Great Car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by JAMES - October 05, 2021
" Good rate and easy to use "
" A+ staff at the Europcar Rental at Avignon TGV. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RONALD - October 03, 2021
" Getting car and returning it was very easy "
" Great car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by KENNETH - October 02, 2021
" Kemwel booking was relatively simple and provided various options for comparison. "
" Car was clean and well equipped. The staff courteous and helpful. At the drop-off, the agent even called a taxi for us. "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by HOWARD - September 28, 2021
" Great. "
" I had asked for a car with a built-in GPS but when I got there they said that they had only a portable GPS, a very cheap model. But then they said I could upgrade, of course, and have a GPS in the car. So I had to upgrade from my original estimate. "
Overall Value: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by WILLIAM - September 28, 2021
" Easy to rent using Kemwel, came back to them after a very positive first experience "
" Efficient and friendly, would happily rent from them again "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MOHAMMAD - September 28, 2021
" Very good "
" Was very good but I was obliged to return it beck 10 days before the due date are you going to refund me for that "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by MARGARET - September 27, 2021
" I have been a customer with Kemwel for about 10 years and have always felt they took care of any issues that I have had (which maybe only 1 or 2 in the past) will definitely rent again. "
" Had a few issues with Avis - people at the desk were nice, courteous, helpful. Their system was down and so had to do paperwork which was fine, and they said they would email me the contract - never rec'd it. Car was not fully clean, there were items in middle console of car from last person who rented it. 4th day I had the car, the screen went blank inside the car that read the mph, fuel levels etc. I tried to return the car but they had no automatics until following day - ended up keeping car as the screen came back on, but was a hassle having to take the car back to airport - def took time out of my vacation. Was challenging trying to find where to park when returning to Victoria station - need better signage of parking it in the parking garage off of the main street. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by ROBERT - September 26, 2021
" Thanks "
" We had a great experience. We were upgraded free and without request to a small SUV which was way better than what we had reserved. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by PHILIP - September 26, 2021
" Easy to deal with. "
" The car performed well, but a little underpowered for the mountains in Asturias. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND ME, US - Reviewed by KAREN M - September 25, 2021
" Great value "
" Car was clean and the staff was quick, and courteous. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by ROBERT - September 25, 2021
" This was the first time I have used Kemwel outside Europe and your prices were competitive. "
" I felt that I was imposing at the agent at Budget. "
Overall Value: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIHUE, US - Reviewed by DONALD - September 23, 2021
" Would definitely do business with Kemwel again. "
" Everything worked like clockwork. Car was in good condition. Service was pleasant, courteous, and efficient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOERG - September 22, 2021
" I had a situation that I couldn't fly my original flight. My arrival was 1 day later. Kemwel took care with Europcar on my behalf. Very great service by Kemwel to make it easy for me. "
" All great, friendly staff at pickup, and also at return "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GERALD - September 20, 2021
" Efficient. Very reasonable. "
" Fast, efficient pick up & drop off Car was in excellent condition. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DURBAN, ZA - Reviewed by BRENDT - September 18, 2021
" Excellent as always! "
" Trouble-free rental. No hard-sell on extras or additional insurance on pickup. A pleasant surprise was that minor damage to the car was already indicated in the documentation without my having to request it. Drop-off was handled efficiently. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MICHAEL - September 17, 2021
" Great working with Kemwel, as always! "
" Two hour wait at Catania airport. Avis was under staffed. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by MARGRET - September 14, 2021
" Kemwel usually has the best prices and mostly cars with unlimited mileage "
" Very satisfied with Europcar, we have rented with them in the past and will do so again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by SEAN - September 11, 2021
" We have had several great rentals with Kemwel in Italy, France, and now Greece. "
" Fine "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ROBERT - September 10, 2021
" Easy to book and good rates "
" Dropped car off at BLQ early morning- No attendant and no place to leave keys. Had to slide keys under metal louver. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PORTLAND ME, US - Reviewed by KIM - September 06, 2021
" My flight was delayed. I was worried I wouldn't arrive at destination while the rental place was open. I called your help number. Your agent called the rental agent to make sure they would be there when I landed, even with the delay. He then gave me directions on how to get to the car rental area once I landed at the airport. So kind and helpful! "
" The rental agents were very nice and helpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by ARTHUR - September 04, 2021
" Always a good price. Always good service. Been using you and no other for 30 Years "
" Got given car with 'check tire pressure' turned around and took it back immediately. But told not to worrry and go to a gas station and put air in. Suggested it might have a screw in in and brushed off. No chive but to drive it off this way. Got charged for salt stains on seats. Which is fine. But someone should have warned us. This is Greece after all and should be expected that we would swim! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
TAMPA, US - Reviewed by DAVID - August 31, 2021
" Good clear service. "
" Good car and good service. The only problem was that we had two separate car rental week reservations for the same car class and Avis would not make arrangements for us to keep the same car for 2 weeks, so we had to return one car and get the other at the one week mark. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by LESLIE - August 26, 2021
" We have used Kemble several times and have been very satisfied "
" The wait was quite long, over an hour. As more agents came on duty, the line moved more quickly "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SILVANA - August 25, 2021
" We have been using Kemwel for many years, and we always recommend it to our friends. This year, in particular, they suggested a "Leasing" instead of a regular 6 weeks "renting". It made us save almost 3000 dollars!!! Please, pass on our thanks to Ms.Danijela of Auto Europe. She was great!!! "
" We liked the car very much, after the initial few minutes it took to get to know all its features. It was our first experience with a "Leasing", however the personnel, before our arrival to Milano and after, when we returned the car at the Jet Park, was very helpful and professional. It was a very satisfying experience! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUFFALO, US - Reviewed by ALBERT - August 20, 2021
" I have been using Kemwel for years and never had any issue, perfect record. Great job, thank you. "
" Very efficient agents, the car was spotless. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by HERBERT - August 20, 2021
" Excellent as always! "
" Was not impressed with the overall production quality of the vehicle. A cover under the vehicle fell off, and the front bumper cover popped out periodically. The multimedia system stopped recognizing the USB ports, meaning Apple CarPlay would not work. I had to reset the car to factory defaults twice to reconnect the USB ports. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by JULIA - August 19, 2021
" Good prices and reliable service "
" No problem "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OAKLAND, US - Reviewed by WILLIAM - August 18, 2021
" This was my first US experience with Kemwell. I previously had only used it for international travel. I have been an international customer for 15 years or more. "
" Budget did a good job. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JOSEPH - August 16, 2021
" Kemwel is able to get the best rental rates - both prepandemic and during the pandemic. I am an extremely satisfied customer. "
" There were no major issues with pickup, the car, or drop-off. I received the type of car I had booked. Condition was a bit worn with over 45,000 miles, but the vehicle ran fine. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ROME, IT - Reviewed by ANGELA - August 09, 2021
" I lease every summer and will continue to..thank you very much. "
" The car was excellent..next year I will get a smaller car but performance wise the car was great. the drop off was fantastic..no problem at all. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUQA, MT - Reviewed by HENRY - August 03, 2021
" Kemwel generally has good prices and availability, and I like that it's easy to select the transmission type and insurance level you want (we always choose comprehensive/no deductible when offered. I regularly rent through Kemwel or its European counterpart, AutoEurope. Thanks. "
" Drop-off was super-quick. The Budget employee doing the vehicle inspection with me at the airport before we drove off with the car was a native English speaker (helpful!) and very thorough and communicative in marking down all the existing scratches and damage. No complaints. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PRAGUE, CS - Reviewed by DANA - August 02, 2021
" Fair prices. Nice choice of cars. I have never had any trouble. "
" I always rent from Budget when in Prague. The staff there is super nice and helpful. It is always a pleasant experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JOSEPHINE - August 02, 2021
" A wonderful service & great quality cars! "
" Have leased a vehicles at least 3 times, and every time have been very satisfied with the entire experience. The only complaint I have for this year (upon arrival in Rome airport): we had to call multiple times & waited at least 30 minutes to be picked up. Being on time, especially upon arrival at the airport & after a 13 hours flight, is of great importance! I would suggest a punctual shuttle service for pick up upon arrival at the airport. Thank you. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by UMBERTO - July 29, 2021
" I use Kemwel for several years and I am very happy with this company ! Thank you ! "
" Very nice car ! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CATHERINE - July 24, 2021
" I am a long time customer and always recommend Kemwel. I will rent again on my next trip. "
" Great car, brand new, easy to drive. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by VIGYAN - July 20, 2021
" Great! "
" Took more than 90 minutes to get the counter with 2 very slow people serving a queue of 8 people. "
Overall Value: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
POZNAN, PL - Reviewed by MAREK - July 20, 2021
" Great service and excellent car "
" Knowledgeable and courteous service from Mr Tobiasz in Poznań. He went above and beyond his duty to resolve Kemwel computer booking glitch. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MAUI, US - Reviewed by RICHARD - July 15, 2021
" Fast in and out "
" Excellent service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by JOSEPH - July 15, 2021
" Kemwel usually offers the best prices. I started using Kemwel for Europe but now use it for domestic car rentals. And in this COVID related summer of high car rental prices, Kemwel still shines in offering lower prices. "
" relatively smooth checkin, pickup, and dropoff process. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PARIS, FR - Reviewed by CRAIG - July 13, 2021
" Kemwel service is very good "
" The car was dirty and had some interior trash in the glovebox. I picked up and returned the car to the CDG Airport T2 but have since received an invoice from SIXT indicating that a Flex-Return fee of 16.66 Euro for returning the car to Paris Gare De Lyon- which is an error on the SIXT side- the car was picked up and returned to CDG. "
Overall Value: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MIAMI, US - Reviewed by PAULINA - July 12, 2021
" Great experience and always low prices. Used a few times in the past and definitely will use on my upcoming trip within next 2 months. Once a year voucher with a 10% off or $20 off for returning costumers will be a bless! "
" The line was long and goes slowly. It made me exhausted especially when I had to carry my heavy backpack on. It took me 1h just to get to the counter and speak with the representative. I was hoping to already get to the beach at the time when I finally got in to the car. I would recommend to have more representatives work there especially on holidays when the airport is packed. I wish the car could be cleaner inside. It was a little bit sticky here and there. But I'm glad that I had my clorox wipes and I was able to take care of it by myslef "
Overall Value: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN DIEGO, US - Reviewed by BYRON - July 09, 2021
" Kemwel is the best consolidator/third party company I have worked with for renting cars. Will definitely use them again-both in the US and in Europe. "
" Check in was quick and smooth. Car was very nice with no issues. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALASTAIR - July 09, 2021
" Fine "
" All went well "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIHUE, US - Reviewed by KYLEE - July 07, 2021
" It was amazing and easy. We saved so much money going through Kemwel. Thank you! "
" It was really busy in Hawaii so we were a little nervous. We spent about an hour in line, but once we got up to the counter it was fast. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NICE, FR - Reviewed by MARTIN - July 06, 2021
" I think I have used Kemwel now for over two decades. Totally satisfied and always recommend to friends and colleagues. "
" Sixt added so many local charges to my bill that I had to call them to complain. For example, they added €15 for topping up the gas tank on return (even tho they showed less than 0.01 litres added because the car was in fact only driven in all-electric mode for less than 25 miles). Then they added another €12 for the gas topping-up "service". Then they subtracted the Kemwel rental from the "normal" rental and charged a "local supplement" on the higher amount. etc. etc. Over the years, I have had no such problems with any of the other rental companies at the same airport. New car, easy dropoff, and in the end, Sixt has promised to reimburse my credit card for all of the above shenanigans, but it took an hour on their Chat to sort out. I will not use Sixt ever again. "
Overall Value: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RAGUSA, IT - Reviewed by ALEXANDER - July 04, 2021
" The experience regarding Kemwel/AutoEurope has been quite positive overall. I would gladly use the portal once again albeit not with Europcar. "
" We were given a petrol Fiat 500L when we were supposed to be given a diesel Renault Clio or similar. The fuel economy and performance of this car were horrendous. While parked, someone hit the car and made a minor abrasion on the side of the car. As a result of this, I was charged 91 euros even though I paid for full insurance. I am very dissatisfied with Europcar. "
Overall Value: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 7
MILAN, IT - Reviewed by ROBERT - June 30, 2021
" good experience, good car "
" great service in Milan with Elisabeth... "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by RICHARD - June 23, 2021
" You guys are great. I wish you were in more US locations "
" Kemwel was great. NYC staff at any rental location is lacking. "
Overall Value: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NORFOLK VA, US - Reviewed by ROBERT - June 20, 2021
" Always the best price and never an issue. I don't use anything else. "
" Free upgrade from mid-size to a brand new Rav4 - didn't even have to ask. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by DAVID - June 07, 2021
" Good booking experience. "
" Nice car and good service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AARHUS, DK - Reviewed by CORNEL - June 02, 2021
" Very nice "
" Very nice "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by JOSEPH - June 01, 2021
" Kemwell had a Fabulous price compared to all other sources including Hotwire. "
" Dirty windows. Car just dropped with another client ready to drive it away. "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PARIS, FR - Reviewed by CARLO GIOVANNI - May 31, 2021
" Easy to use and price competitive. "
" Even though they attempted to upgrade your choice and sell insurance (it's their job), they are very kind and professional. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by EDWIN - May 22, 2021
" Always recommend Kemwel. "
" Nice little car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALAN - May 16, 2021
" Excellent as usual (many rentals) "
" Insurance way too expensive. Counter person too pushy. "
Overall Value: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CALDAS DA RAINHA, PT - Reviewed by JOHN - May 06, 2021
" Easy to rent in the middle of a pandemic in a foreign country. Excellent. "
" I brought the car back with the tank only 75% full. The person at Europcar told me that unlike the US, there would be a much higher charge to top up the tank, and showed me how to get to a nearby gas station. Also, this is Portugal, I had just moved here, and spoke little Portuguese. He spoke excellent English and was very patient. Obrigado. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RENO, US - Reviewed by JENNIFER - April 28, 2021
" Cheapest around, no drop off fee!!! "
" Awesome service, quick and affordable! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SARASOTA, US - Reviewed by SEMION - April 23, 2021
" Kemwel provided me with a good deal for the car. It was the best deal I could find. I will certainly go with Kemwel again in the future. "
" I was very happy with my rental car - Ford Fusion: modern set of features, fuel efficient. The only problem I had - couldn't figure out how to turn on BSM. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by JENNIFER - April 07, 2021
" got us a great price! "
" it was fine, though I was irritated at being charged $10 for .9 of a gallon of gas "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANGERS, FR - Reviewed by MATTHEW - April 07, 2021
" Good experience, easy to use site. "
" Good experience, nice friendly, efficient staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by MARGARET - March 30, 2021
" Grest "
" Would like to see more customer service at the counter during peak hours. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by RYAN - March 23, 2021
" Kemwel made the process easy "
" There was a dirty sock underneath the seat. They didn't have the vehicle requested. "
Overall Value: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
PARIS, FR - Reviewed by CARLO GIOVANNI - February 26, 2021
" Good price-car compromise "
" Nice staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by COSTICA - January 07, 2021
" Good experience. I will use it again. "
" Counter staff tried to give me a smaller car or to pay for upgrades. "
Overall Value: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GIORDANO - January 07, 2021
" all good "
" had to wait a while at the pickup but they were nice and pretty efficient so no real complaints "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ROBERT - January 06, 2021
" Don't have anything else to say. It was good. "
" Don't have anything else to say. It was good. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JENNIFER - January 05, 2021
" Excellent! "
" We had to wait almost an hour in line to get our car. There was only one person working behind the AVIS counter. "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by TIMOTHY - December 28, 2020
" Always good. We historically have used you for European rentals and only started to do so for the US. "
" The return process was much better than it was in the summer. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SALVATORE - December 24, 2020
" Good "
" Good "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NUREMBERG, DE - Reviewed by ONOFRIO - December 17, 2020
" i have been rentinc cars from kemwel for the last 8 years always perfect :)) "
" i have been rentinc cars from kemwel for the last 8 years always perfect :)) "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANHATTAN, US - Reviewed by RICHARD - December 10, 2020
" Very satisfied. When I had a problem with the website, Leslie was patient and helpful. "
" Everything went very smoothly. All personnel were helpful and courteous. Car was clean and in great shape. The only problem I had was that the Avis E-Toll pass did not work, and I had to pay tolls in cash. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIHUE, US - Reviewed by ANDY - December 08, 2020
" Best price after doing a lot of searching "
" very easy to get in and out - great service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CHRISTINE - December 07, 2020
" excellent "
" ecellent a la baule "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by KENNETH - December 01, 2020
" Will give a second try because the rates were good "
" The car had a lot of pings, unclean smell and 65 thousand miles "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LIHUE, US - Reviewed by DARLENE - November 30, 2020
" Great "
" Very kind helpful, quick "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by FRANCK - November 28, 2020
" Very dedicated staff. Danijela @ auto Europe is a very good professional who understands her clients needs & issues and help them resolve them fairly quickly. She is really on top of things. "
" As usual, very smooth, pain free experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by SYDNEY - November 24, 2020
" Great to work through "
" Original car had a terrible steering wheel vibration at highway speeds, had to trade it in. New one the Windows were terribly dirty impairing ability to see safely, I had to stop and clean them. Also the windshield wiper fluid didn't work. I refilled it and still never worked "
Overall Value: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BARI, IT - Reviewed by JONATHAN - November 24, 2020
" All good. I like the website "
" All good, friendly staff. Grazie! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by MICHAEL - November 23, 2020
" Kemwel is always very helpful in the booking process and willing to make any changes when circumstances make that necessary. Documentation and booking is straightforward and easily accomplished. "
" This was our first Citroen and we really didn't care much for the vehicle compared to the Peugeots that we've had previously. Small amenities were missing that were standard on the Peugeot (front seat grab bars above the windows, vanity mirror on passenger side) "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TAMPA, US - Reviewed by DEBRA - November 22, 2020
" The website was great and very easy. "
" The clerk at the counter was very pushy. Snippy since we didn't upgrade to a larger car. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FORT LAUDERDALE, US - Reviewed by SHERRY - November 17, 2020
" Experience was good! "
" Experience was good! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SALT LAKE CITY, US - Reviewed by JON - November 09, 2020
" great service thank you "
" tried to contact them every day we had car and never got an answer "
Overall Value: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by BRUCE - November 06, 2020
" Always excellent service, both before and after rental. Have used them for over a decade now. "
" Overall excellent experience. One complaint is that they do their euro to dollar conversion using their own exchange rate, which is higher than the exchange rate my credit card uses. They should not assume the customer wants Europcar to do the exchange without asking. "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROBERT - November 06, 2020
" i always have ented since 15 years wiyh kemwel and always be satisfied "
" always be satisfied "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by CORINNE - November 04, 2020
" Great experience from the reservation to the pick up "
" Great experience, very easy pick up at the airport "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by MICHAEL - October 30, 2020
" Smooth and affordable! "
" Smooth and affordable "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by TIMOTHY - October 29, 2020
" Long time user in Europe but first time I used your service in the US. "
" Super simple best rates available, "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by MAXIMO - October 28, 2020
" Great rates "
" Great rates "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANNES, FR - Reviewed by JEAN CLAUDE - October 27, 2020
" For years we have been using Kemwel and have always been satisfied with the quality of the services provided through the car rentals companies used. "
" While in France we always use Europcar to our entire satisfaction - courtesy of the staff, property of the cars rented, and full service as a whole "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by WENDI - October 23, 2020
" I called kemwell at the airport and they were very friendly and helpful "
" The wait at the airport counter was over an hour long. The staff were not very friendly. "
Overall Value: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by SYBIL - October 23, 2020
" Kemwel is excellent - I use your service whenever I can! "
" Avis staff did a great job - very helpful and appreciated the COVID-19 precautions "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ARCACHON, FR - Reviewed by HELENE - October 20, 2020
" Always a good experience for long term rentals in France, for many years..... "
" Very good staff at the Arcachon office. Very helpful in offering to switch car for a day to a utility vehicle, in order to move a bed. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ROBERT - October 19, 2020
" All good. "
" Good experience. I don't like so much that Europcar is connected with some very cheesy operators. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LESLEY - October 17, 2020
" Always good and I always get my cars from Kemwell "
" Once you.find them in Terminal 5 and understand that no one greets you it's fine "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND ME, US - Reviewed by MAREK - October 10, 2020
" Great car and service. Thank you! "
" So far so good! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANTONIO - October 05, 2020
" I recommend it "
" Unfortunately I got my right car the day after my arrival, due to the fact that they did not have the automatic car I asked for. I got it only the day after. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by VINCENZO - October 05, 2020
" Great! "
" Efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANHATTAN, US - Reviewed by RICHARD - October 03, 2020
" Excellent. "
" Everything went smoothly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUXEMBOURG, LU - Reviewed by ATHENA - September 28, 2020
" Very good experience as well. Efficient and organised. "
" I had an excellent friendly service from start to finish and I would rent a car there again. The only downside was trying to find my way around in the underground parking. There should be more signs to make it easier. Apart from this everything else was great! Thank you! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by THEONI - September 27, 2020
" Kemwel always will be there to help. The best value with professionalism and dependability. For many years it is our 1st choice. "
" Always reliable and trying to do their best. Efficient, friendly and professional. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARI, IT - Reviewed by LINA - September 25, 2020
" The car rental price in Italy during my visit was insanely high and Kemwel were the only ones offering affordable rental. Great service overall. "
" Easy collection, super easy drop off "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ALEX - September 23, 2020
" Very informative and very well priced,will not hesitate in using them again "
" Found the Luca at europcar very friendly and helpful, the car was in good condition but unfortunately hadn't been cleaned or sanitised inside, there was empty water bottles left,as our flight was very late coming in there was no other alternative "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CHARLOTTE, US - Reviewed by JENNIFER - September 22, 2020
" Awesome!!! "
" Great- super easy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by MARY - September 21, 2020
" Kemwel is reliable "
" Car smelled like cigarattes "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NICE, FR - Reviewed by MICHAEL - September 17, 2020
" Always a pleasure! "
" My only complaint was finding a huge bag of trash in the trunk of the car and the hood was left open which I did not realize until I was on a major highway. "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BERLIN, DE - Reviewed by MARTIN - September 16, 2020
" Kemwel usually has the best rates and cars with unlimited mileage, which does not seem to be customary in Germany. "
" We were charged $ 494 for damages, which were already marked in the pictogram at pick up. After complaints we were told to be reimbursed, but at this point the amount nhas not yet been redeposited into my credit card. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by MATS - September 10, 2020
" quick response when questions occurred "
" quick check in no pressure on add ons "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALT LAKE CITY, US - Reviewed by ALEKSANDR - September 08, 2020
" very good "
" good "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BERLIN, DE - Reviewed by MARGRET - September 03, 2020
" Everything was perfect, including very friendly and helpful lade at the counter. Car in great condition. "
" Everything was perfect, including very friendly and helpful lade at the counter. Car in great condition. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ALBERTO - September 02, 2020
" great as usual "
" good as usual "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by JONATHAN - August 28, 2020
" All good, thanks. Good price. "
" All OK. Quick to pick up. Nobody at drop off so we had to go to the desk. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MINNEAPOLIS, US - Reviewed by TONY - August 26, 2020
" Everything went well "
" Everything was good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by GIACOMO - August 25, 2020
" If everything went well, I will definitely use kemwell again "
" Very nice staff am satisfied with Hertz "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by JACKIE - August 23, 2020
" Good. "
" They could not find the "rate code". They saw the reservation. It took an hour of my time for them to discuss with others on the phone how to get me the kemwel rate. "
Overall Value: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by ESTER - August 22, 2020
" I love the services that I get; always. Thank you "
" Excelente "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOZEMAN, US - Reviewed by DAVID - August 15, 2020
" Most other sites had very high prices for Bozeman. Kemwel offered an afford an option. "
" Jewel provided a very good price indeed. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PAOLO MARIA - August 11, 2020
" excellent "
" excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ARTHUR - August 11, 2020
" I always feel I get to deal with bright, helpful people when I call. That is one of the main reasons I keep coming back to Kemwel. "
" There was no Dollar counter. It was Hertz and Thrifty, in spite of the rental being nominally with Dollar. You probably know this already, since the voucher said to go to the Hertz counter. The name "change" had no effect on the rental experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by KAREN - August 09, 2020
" Always great "
" it was great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROUEN, FR - Reviewed by LUC - July 24, 2020
" Great service "
" Great service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GEGAM - July 21, 2020
" Thank you with your Service! "
" Happy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANHATTAN, US - Reviewed by JOSEPH - July 20, 2020
" Very satisfied as always "
" Very nice. Very efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by WILLEM - July 10, 2020
" Kemwell is the best. "
" All good. It as a brand new car and some settings were not really adjusted, I found out what needed to be done. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FORT LAUDERDALE, US - Reviewed by MAREK - July 09, 2020
" As always good service "
" Great car, good service and reasonable price. Winner! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by SYDNEY - July 08, 2020
" Excellent to work with, will keep coming back "
" Inside of front Windows were not cleaned, otherwise it was fine "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PARIS, FR - Reviewed by JEAN CLAUDE - July 04, 2020
" We have been using Kemwel services for many years and have never been disappointed - they are the best! "
" Good experience and we are pleased with the services provided - were only dissapointed to have to return this one way rental to a Dollar Location almost 80 miles away "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
SAN JOSE, US - Reviewed by ANTOINETTE - July 03, 2020
" All good "
" Check in process was a bit slow because of line, but agent was excellent. Car was good quality. Return process was quick and easy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by STANLEY - May 07, 2020
" Kemwell has always been good to us... We have used them for years. "
" During this CoronaVirus time, your staff did not have useful suggestions for dropping off one car and picking up our next car which we had already paid for. As a result, we are without any car until June 4th. How simple it would have been for them to say " just keep the current car that you have". We, instead, cancelled our next contract. We have used Europcar for years and this is the first time that they have let us down. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BREST, FR - Reviewed by GRANT - May 02, 2020
" Excellent Service "
" FRIENDLY STAFF. "
Overall Value: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LAWRENCE - April 28, 2020
" Although our trip had to be cancelled due to COVID-19 travel restrictions, Kemwel promptly refunded the payment for our rental vehicle. Very pleased with Kemwel's handling of the situation, and we wish the same could be said for the airlines. "
" No experience with Hertz, due to cancellation. Overall value, efficiency of staff, condition of vehicle and drop-off expediency with Hertz could not be rated. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by VERONIQUE - April 27, 2020
" Very satisfied with Kemwel which we have been using nearly yearly for the past 3 decades. Keep doing a great job! "
" Everything went well as usual. However, there was no staff at Europcar return on April 23 2020 at the TLS-Blagnac airport at 8:18 am. In view of the coronavirus, it is understandable but an email of warning ahead of time would have been welcomed. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by JAMIE - April 14, 2020
" I have been doing business with Kemwel for European rentals for many, many years. I continue to do business with them because I have NEVER had a bad experience with Kemwel. Everyone with whom we deal is outstanding, pleasant and supportive. Keep up the good work! "
" Peugeot was very supportive throughout the lease process (pickup to dropoff). Everyone with whom I dealt was knowledgeable, pleasant and supportive. It was a very pleasant experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE, AU - Reviewed by SVETLA - April 06, 2020
" We had a great experience renting our vehicle. "
" Smooth sailing "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by LUCILLE - April 03, 2020
" We were pleased with all the help and accuracy of the booking. There were no snafus and we thank you. "
" Everything was great. Helpful staff both for pick up and rental. Everyone was kind and courteous. Thank you "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WHANGAREI, NZ - Reviewed by DAIVA - March 31, 2020
" Smooth booking process, acceptable prices "
" Professional and kind people, flexible working hours, attentivenes to our needs - we were allowed to drop off the car at different location as due to carantine we needed to reach airport by ourselves. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by VERONIQUE - March 29, 2020
" Outstanding. My husband and I have been customers of your company for about 30 years and obviously come back again and again. But, Your company was So very helpful this time as the coronavirus lockdown was on in France when I had to drop off the car. I called Kemwel every other day to get information on the state "
" The car that I got was terrific and the pick-up went very well. However, due to the coronavirus lockdown of the country in France, It was very difficult and often impossible to get the rental car office in the Toulouse airport to answer their phone to make sure the return would be feasible. That was unfortunate and very stressful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by KAREN - March 27, 2020
" Outstanding as usual! "
" Excellent, except for the fact you cannot get in touch with anyone at the rental location at Rome Fiumicino Airport. They REALLY need to fix this! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by STANLEY - March 27, 2020
" We love Kemwel. We have used them for over 10 years and will continue for the next 10. "
" Not at this time "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MELBOURNE, AU - Reviewed by JEFF - March 26, 2020
" No problems what so ever! "
" Everything is good! Just their address should be changed. They moved out from 47 Garden dr, Tullamarine "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CANCUN, MX - Reviewed by KEVIN - March 25, 2020
" We love Kemwel and always use it, if possible "
" We waiting a long time to get our car in Cancun. They seemed to be "cleaning" them as we waited. When the car arrived it was still grubby. They told us it was a new car but it showed 100km on the odomenter. But the big problem showqed up when we drove it. The car pulled severely to the left. We drove back to the rental place and they told us it was just the air in the tires. We told them we did not want to take that risk and they gave us another (new) car which was fine. "
Overall Value: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BARBADOS, BB - Reviewed by MURRAY - March 23, 2020
" Responded to my need to revise my rental as a result of Covid-19 "
" Very thorough. Nice clean vehicle "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERTH, AU - Reviewed by BRIAN - March 23, 2020
" Great price. Easy booking. "
" All we as expected and as was booked. No hidden charges. No pressure sell of insurance "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTO DOMINGO, DO - Reviewed by JOSHUA - March 20, 2020
" Buen "
" good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALT LAKE CITY, US - Reviewed by JOHN - March 19, 2020
" I have booked with you many times, both through Auto Europe and Kemwel. You have been very good, even excellent. I have required follow up from you in France regarding snow chains and you took care of me. Great work. "
" There were only two people on staff at the airport counter and it was pretty busy, which you would expect, so I had to wait about a half hour. The car had about 30,000 miles which is fine, but it was dirty, and even had Avis notes left on the left passenger window from the previous rental. "
Overall Value: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by DANIEL - March 18, 2020
" This is the third time I used Kemwel while traveling to Ireland and have recommended them to all my friends and family that travel will keep using them in the future great prices and no problems with pick ups "
" Fast easy pick up and drop off "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE, AU - Reviewed by MAKOTO - March 18, 2020
" Great price "
" Always great price "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by KIRK - March 18, 2020
" Excellent job as always "
" A great car and no problems at pick up or drop off - all very smooth. Thanks! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERTH, AU - Reviewed by DARRYL - March 17, 2020
" Our experience with Kemwel has always been troublefree and our latest rental was also easy and troublefree. "
" We hired through Thrifty last year we were in Perth without any issues and this year was no exception. The only real issue was that we ended up having to hire a bigger can than we needed due to availability. We also note that when we hired we were told that the vehicle had no damage but before we left we inspected the car and noticed there was some damage, mainly scratches etc. We informed the reception person who told us just to take photos, which we did. Upon drop off the reception person was busy and told us she wouldn't have time to inspect the car with us but would have a look later. As we had a plane to catch we left. We returned the car in the same condition as we took it anyway and this doesn't appear to have been an issue. We have never experienced problems with Thrifty and would definitely consider hiring again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MADRID, ES - Reviewed by CARMEN - March 17, 2020
" Kemwel is the best rental car company. I use Kemwel for years when traveling to Europe. Highly recommend. "
" Excellent car. The receptionist was not friendly but at the end the car was so good that made the experience with her irrelevant. The windshield had a problem with the water. It was clogged or broken. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ST. THOMAS, VI - Reviewed by NILO - March 16, 2020
" Everything was just fine with Kemwel. "
" I had no problem with Budget or with the car, since I had rented cars with Budget before. The problem was that the customer service tall lady, after preparing the entire contract, she decided to take her lunch break and told me that the car was not ready. My wife and I waited for over 35 minutes, on top of the other 45 minutes to be served, because she wanted to take her lunch break making us thinking that there was no car available, which was not true, because when we went to finally get the car, I spoke with the man responsible to deliver the car and I asked him if there was no car available and he said that the car was there for hours waiting for me. That lady was very unpleasant and arrogant, like she was doing a big favor for the customers. My biggest complaint was the fact that it would not take more than 2 minutes for her to give me the car key, but instead she purposefully decided to make us wait for an extra 35 minutes. "
Overall Value: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by EILEEN - March 14, 2020
" As always, Kemwel staff were tops! "
" It was a very professional experience, easy and stressless. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PUNTA ARENAS, CL - Reviewed by STEVEN - March 12, 2020
" Working with Europcar has always been great! Very efficient company! "
" This make of car has problems with the lid latch...in the heavy winds of the Patagonia we thought it was going to fly off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SARASOTA, US - Reviewed by ALEKSANDER - March 12, 2020
" FANTASTIC service and support for past 15+ years. You are THE BEST of the BEST! Keep on, keep on. Thank you "
" Thank you for always being there (past 15+ years) with great support and pricing, including many years of Long Term Leases in France. Btw: Can you possible contact Budget on my behalf. We returned the car on March 7th (one day early) and the person at airport was to reduce the price and send me an email. So far did not hear back? Thank you very much "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CORNEL - March 10, 2020
" Always go to Kemwel when renting overseas. Best product for our needs. "
" Agent Nargiz was the most pleasant, courteous and helpful in getting us going with our rental. She provided helpful details and made the process simple and quick. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by FRANCIS - March 09, 2020
" I always book through Kemwel - you get to see competitive rates across multiple agencies, and it's easy to figure out what kind of car you want (I often check to see if I can get better by going direct to the rental agency - never found better than Kemwel). Never had a problem having the voucher accepted, never had extra fees added unexpectedly, and the car is always available when I pick up. "
" There's really very little to say - pickup was very efficient, the car was right out in front of the terminal. The rental was reasonable (~$300 for 2 weeks), as was the CDW (another $140-ish for 2 weeks). Car was in great shape (multiple passengers commented on what a nice ride it was), spacious, good fuel economy, etc. Drop off was a cinch, and it was only five minutes' walk from the terminal. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by OLIANA - March 09, 2020
" Ok "
" Ok "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JAMES - March 09, 2020
" Great as Usual "
" Great location "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JOHN - March 09, 2020
" Very easy to contact customer service. They were very responsive in answering question about taking car to Sicily and made note on voucher to verify. "
" At pickup counter staff said that due to the length of the rental (31 days) it might be necessary for them to swap out the vehicle part way through and they wanted my cell phone number to contact me to make those arrangements. It never happened but I thought it was a strange request. "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TAMPA, US - Reviewed by TONY - March 07, 2020
" The give very good deal and good costumers service "
" Very good service and new car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CEDAR RAPIDS, US - Reviewed by TOM - March 07, 2020
" I have rented via Kemwel for MANY years. Once again I am fully satisfied. "
" Satisfied. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISBANE, AU - Reviewed by ROBERT - March 04, 2020
" As always, well done. No issues. "
" No issues. Friendly and helpful staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GIULIO - March 04, 2020
" Very satisfied. Always good deals "
" Fast service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by TUNCA - March 04, 2020
" The team was so helpful and provide everything i need. I would love ot personally thank all of them. "
" It was all perfect. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA PAZ, MX - Reviewed by GABRIELA ELIZABETH - March 03, 2020
" great service and real life humans available by phone without much of a wait. will use again for sure. "
" all went very well. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
QUEENSTOWN, NZ - Reviewed by VICTOR - March 03, 2020
" Great! "
" All was great. Thanks "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLOTTE AMALIE, VI - Reviewed by ROGER - March 03, 2020
" Will tell friends "
" PU at Airport was slow, but we expected that to happen "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUXEMBOURG, LU - Reviewed by ANDREA - March 03, 2020
" Kemwel was the cheapest offer that I was able to find on the net. Thank you. "
" The papers were ready when I arrived. Process to get the key was fast and easy. The car had many scratches that were not shown on the document provided to me. I had to take pictures and send it to the company before I took the car. The car made weird noises when the wipers were working. The drop off was easy and quick. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BREST, FR - Reviewed by GRANT - March 02, 2020
" Excellent and helpful staff "
" Great Service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLOTTE AMALIE, VI - Reviewed by CHRISTINA - March 01, 2020
" No complaints. "
" The vehicle was not clean prior to the rental period. In addition, I waited around 45 minutes to be seen at the counter and another hour after seeing the counter staff for the car to be ready. I understand that they were busy, however it's clear that more staffing is required for efficiency. "
Overall Value: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FLORENCE, IT - Reviewed by JOAN - March 01, 2020
" Kemwell has always come thru for me - I've been being booking my cars with Kemwell for probably 10+ years. "
" I needed to change my plans because of Corona virus in Northern Italy from train travel to adding an extra day to my rental and a different drop off location - the agent in Arezzo could not have been more helpful. Great service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by VERONIQUE - February 29, 2020
" We've been using Kemwel for 30 years on a yearly basis and usually several times per year. We have had no problem with Kemwel and always go there first to find the best deals and a reliable reservation and service. We often recommend Kemwel to all of our US traveling friends. "
" We've been using Kemwel for 30 years on a yearly basis and usually several times per year. We have had no problem with Kemwel and always go there first to find the best deals and a reliable reservation and service. We often recommend Kemwel to all of our US traveling friends. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by KASSANDRA - February 28, 2020
" Kemwel was easy to book through. Good deal and easy to print reservation voucher. "
" Fox was kind & thorough in explanations. They left no question unanswered prior to leaving. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KAOHSIUNG, TW - Reviewed by WILLIAM - February 27, 2020
" Staff was waiting at airport for us with a name sign. And car was perfect. And then upon completion we forgot some papers in the car after drop off and they ran them back to us at the airport before we departed. Excellant service "
" Staff was waiting at airport for us with a name sign. And car was perfect. And then upon completion we forgot some papers in the car after drop off and they ran them back to us at the airport before we departed. Excellant service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALASTAIR - February 26, 2020
" All good "
" N/A "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by OMAR - February 26, 2020
" Very good comparison between rental agents "
" Have not given me the described car in the rent while I saw it in their lot. "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 7
MONTEVIDEO, UY - Reviewed by SERGIO - February 26, 2020
" We have been using Kemwel for several yeras and alwaye been pleased by the quality/cost ratio no matter where we go. "
" The staff was friendly and very helpful. We were in our car in no time and on our way to enjoy our vacation. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by EMILIO - February 26, 2020
" Except some problem for collecting the car (not a Kemwel fault) the rent was OK. "
" I had to wait 2 hours for collecting the vehicle. A lot of customers and only 2 people at the counter. The lady at the counter was very unfriendly but the other lady, in the parking for car collection was very very helpful and friendly. Vehicle return was easy and fast, the person in charge was very friendly "
Overall Value: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by GARETH - February 24, 2020
" easy process and good price "
" avoid Paris Gare de Lyon if you can, returning car there is a nightmare because of traffic in town. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MARSEILLE, FR - Reviewed by EDMUND PAUL - February 23, 2020
" I was pleased with the price and service "
" just the check in was slow as we had to wait for exactly the time I indicated. flying , you never know exactly but we were lucky to arrive earlier and after a 13 hour + flight and a 3 hour drive to our destination we wanted to go but thay made us wait for the exact time to check in. We could have saved an hour and caught up on the jjet lag. "
Overall Value: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SYDNEY, AU - Reviewed by DONALD - February 23, 2020
" easy to deal with "
" easy pickup and dropoff. Discrepancy in pricing of GPS from quote to counter. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DJAFAR - February 23, 2020
" I have using Kemwel since 2003, I change once I got it wrong I definitely keep using Kemwel and recommend you to all my Aramco friends. "
" Good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by LORI - February 23, 2020
" I've booked cars only with Kemwel for many many years. I wouldn't think of using a different company. Thank you! "
" They've been fine in general. Some disorganization with paperwork this time though made the pickup take way too long. "
Overall Value: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CHARLOTTE AMALIE, VI - Reviewed by GLENN - February 20, 2020
" Good prices and easy to use "
" They weren't sure they had a car for us but about 20 minutes later, they had a car available. "
Overall Value: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CHARLOTTE AMALIE, VI - Reviewed by SERGIO - February 20, 2020
" I will definitely be using KEMWEL again! Awesome service "
" Easy and friendly service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - February 20, 2020
" Kemwel was great! I called the number to upgrade the insurance on the car and the phone representative was both professional and friendly. I look forward to using Kemwel again! "
" Not very friendly but the rental was a great value. Hertz misses the mark when it comes to providing customer service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LJUBLJANA, SI - Reviewed by OZGUR UMUT - February 20, 2020
" Everything is perfect! Thank you Kemwel "
" Thank you Alamo "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by SUSAN - February 20, 2020
" Great place to rent a car "
" Great experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KIEV, UA - Reviewed by IGOR - February 20, 2020
" Easy and safe "
" everything is OK "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by JERRY - February 19, 2020
" Kemwel always my first place to shop for auto rental - fine service. "
" No complaints- all good! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ST. THOMAS, VI - Reviewed by STUART - February 18, 2020
" Price was cheaper than direct with budget. Needed to push back pickup by 30 minutes, called into Kemwel and was taken care of. "
" National Chain, but took over an hour to get a vehicle for my pre-booked reservation. "
Overall Value: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ARNOLD - February 17, 2020
" I have using Kemwel for over 30 years with no problems ever Thank You "
" Very good. Nice upgrade "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISBANE, AU - Reviewed by VICTOR - February 15, 2020
" We were upgraded to a small suv for free. Everyone was kind and lovely "
" Experience with staff at airport car rental was perfect. Could not be better "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PETER - February 15, 2020
" I have used Kemwel for more than twenty five years and have always been treated well with efficient service. "
" staff were very helpful, informative and pleasant. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by RUSSELL - February 15, 2020
" Overall excellent transaction. Great communication over reservation, would highly recommend. "
" Overall excellent service. I especially liked that they did not high pressure you to take the additional insurance and very easy check in with no scrutiny over condition of the vehicle. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by WILLIAM - February 11, 2020
" Excellent. "
" The only negatives regarding my experience with Hertz was the fact the Hertz counter person at Brussels airport would not accept my Apple credit card because it doesn't have the credit card number visible on the physical card. I offered to provide her with the card's number, which is stored on my iPhone, but she said that would not work, period. Fortunately, I had an old cc with raised numbers for her, otherwise, I would have been SOL. That's most likely not her responsibility, but it's a dumb policy if you ask me. Perhaps as compensation for the issue, she did give me a car that was one step up from the type I had rented. Another good thing was I only had to wait perhaps 5 minutes to speak with the Hertz person, compared to over an hour at Paris CDG last summer with a different company. Return was not as clear as I would have liked. When I arrived in the garage to return the car, there was a sign indicating Hertz was up one level, but pathway to the second level was a very hard left turn stuck in the corner of the garage. The first time through, I didn't see it, so ended up wandering through the garage and getting spit back out onto the road leaving the airport. Fortunately, there was a place to double back and go through again, and the second time I noticed the entry to the second level in the garage. All it would take to avoid this would be to add verbiage to the sign indicating more specifically where to go to get to the second level of the garage. "
Overall Value: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by CHRISTIANE - February 11, 2020
" Great company to work with. Have rented all over Europe and never had any problems. "
" Customer Service by Darren in Inverness office was outstanding. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SYDNEY, AU - Reviewed by PETER - February 11, 2020
" Very good value for money "
" Good service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by STEVEN - February 09, 2020
" AWESOME/ "
" GREAR AUTO. A LITTLE SLOW ON THE RETURN AS THERE WAS ONLY ONE ATTENDANT ON DUTY WITH A LINE 5 DEEP. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JOHN - February 08, 2020
" The usual pleasant experience. "
" Couldn't have been better dealing with the Sicily by car staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by VERDELL - February 07, 2020
" First class for me "
" They are first class for me "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BARBARA L. - February 06, 2020
" We always like the people there and the vehicles are well kept. "
" The shuttle was not frequent enough. We made our flight but had to wait a long time for the transportation. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by EDMUND - February 05, 2020
" Hertz was a good provider, and we were very happy with our experience with Kemwel and Hertz. "
" We hit a curb only a few days after we rented the car, and it cause a flat tire. The Malaga office replaced the car quickly and efficiently. Sorry about the tire. After that we had no problems with our next car and enjoyed using it. We did have problems finding the drop-off location at Malaga Airport. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DIGNE LES BAINS, FR - Reviewed by NEIL - February 04, 2020
" Kemwel has been very helpful in dealing with Hertz. Stephanie did an excellent job answering our questions and communicating with Hertz to facilitate our rentals. "
" This time the rental went very well with Hertz. However since some Hertz locations (like Dinge Les Bains) are owned locally and have different rental rules than Hertz National ,this can result in problems. We experienced this on a previous rental when the local office would not accept my credit card insurance coverage. This time all went well because of the assistance of Kemwel staff (thanks Stephanie!). "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CHARLOTTE AMALIE, VI - Reviewed by NEAL - February 03, 2020
" Very nice car. Thank you! "
" Good car for the price. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MADRID, ES - Reviewed by MARINO - February 03, 2020
" Good service and website "
" Good experience "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALLEN - February 02, 2020
" Easy pickup, great car and easy drop off. Great service "
" Easy pickup, great car and easy drop off. Great service "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by SARAH - February 02, 2020
" It was easy to rent online, but confusing where to pick up the vehicle because it was under Easirent and we never received specific instructions on how to pick up the vehicle. "
" We rented a vehicle online and somehow we were never sent information on where to go to pick up our rental. We finally figured it out on our own after traipsing across the airport with all our luggage. The driver was friendly and efficient. We were the first in line to pick up our rental and it took over 45 minutes to get through the process. We had to jump through hoops providing proof of car insurance and liability insurance. The person next to us in line as well as us had never been asked to provide proof of insurance. We were both frustrated having to dig that up. On top of that, we were basically forced to rent a Sun Pass for the week because otherwise we would be charged an additional $25 a day in toll violations. We had rented a convertible for the week, but ended up with a Hyundai Palisade. The vehicle was nice and fun to drive, but we would have liked having our original selection because we were driving in South Beach and felt uncomfortable with the size of the Palisade. The drop off process went better than expected and we appreciated being able to drop off the keys and go. "
Overall Value: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 8
ROME, IT - Reviewed by SUE - February 01, 2020
" Always reliable. Always dependable. A pleasure to work with "
" Staff was helpful to exchange our car which smelled of cigarette smoke, for another vehicle "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by WILLIAM - February 01, 2020
" What a great service you provide! We have never rented a car so inexpensively in AZ. "
" Everything was good! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by PETER - January 31, 2020
" will definitely use Kemwel again "
" friendly and efficient staff in Port Elizabeth. Easy drop off at Capetown Airport. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by JAMES - January 31, 2020
" very good as usual "
" All went very smoothly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by NICOLE - January 30, 2020
" I actually had to cancel my rental and your staff was very helpful and knowledgeable. Great rates and friendly service! I will book with you guys every time in the future. "
" Did not actually pick up the vehicle so I can't provide feedback on this portion. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE, AU - Reviewed by MICHAELANGELO - January 28, 2020
" The search engine performed to its needs. "
" Very professional. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOBART, AU - Reviewed by JAMES - January 26, 2020
" Our experience with Kemwel has always been outstanding. "
" Outstanding customer service. We witnessed a customer with a problem regarding the availability of a car booked on line through Booking.com less than 24 hours prior to the rental. It is a shame that the car rental agencies take a customer satisfaction hit on what is really an issue with the less reputable on-line booking companies. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by FRANCIS - January 25, 2020
" no problem but it was a prepaid reservation "
" It was quite a wait to get through the line and get our car because they had the longest line among all the other car rentals maybe they have the lowest rate but having more than just two agent would help to speed up the check in process. Check out process was fine. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
KNOCK, IE - Reviewed by ELAINE - January 25, 2020
" Best pricr "
" Excellent service by you "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANGELA - January 24, 2020
" Very satisfied "
" Very satisfied "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by IURII - January 24, 2020
" 5 star!!! "
" All exellent!!! No more words!!! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISBANE, AU - Reviewed by DAVID - January 16, 2020
" Nice service, easy to look at cost-effective methods. "
" Drop-off was not clear. Signs pointed to a dead-end, flanked by 3 people at a desk chatting, none looked up at me. Nobody signaled where to go or leave the car. Had to get out, walk to the desk, and then they were like "oh, pull it up to the right against the fence or something". "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by ELAINE - January 15, 2020
" excellent price "
" excellent service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by KYLE - January 15, 2020
" Good experience "
" Only comment is on ur site it says ur open till ten...by time i got to airport and luggage it was 10 to 10 i really panicked .but found out u were open to 12..need to change that "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by AMY - January 15, 2020
" Kemwel was fine . I have no complaints . "
" They were very , very , slow . One worker was extremely rude . We were there about 15 minutes before they told a room full of waiting customers we need to sign in on this paper on their desk . We told new people who arrived after us otherwise they would have been standing there forever. All customers were getting frustrated ! It took us over an hour to get our car . It was a very small run down building with about 5 chairs to sit on while we waited , which wasn't near enough for the amount of people that were there. "
Overall Value: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BERLIN, DE - Reviewed by MARLEN - January 14, 2020
" Great "
" Great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUXEMBOURG, LU - Reviewed by FAMINA - January 14, 2020
" Ok "
" Too expensive "
Overall Value: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BRISBANE, AU - Reviewed by BRADLEY - January 13, 2020
" I was very happy witj Kemwel and Hertz and will be using your service again on my next trip "
" Their service was friendly and efficient at pick up and drop off "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHERRILL - January 13, 2020
" Fine as usual "
" The heating system of the first car we got worked for a few minutes and then stopped working for much longer, eventually it quit working altogether. We had my Mother's funeral to prepare for and attend and so we couldn't swap the car until 7th January. The replacement car was the same model (except it used petrol wheres the first was a diesel) and it worked fine. Also the left headlight on the first car did not work- that made driving at night less safe. Trying to reach an actual person to speak to at Europcar in order to arrange the swap was difficult, we'd go through various voice mail menus and end up with a phone that was not answered. I have rented at least 10 Europcars through you in the past ~4 years and this is the first time I received one with faults. Now my Mother has passed away I will be visiting England less often. But I hope you will consider why you consistently use Europcar and add my bad experience ti your statistics on them. "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 1
ZURICH, CH - Reviewed by MARCO - January 13, 2020
" All is good. "
" The rental experience was good until we realized (upon return from vacation) that despite having prepaid the rental we got also charged by Hertz. Trying to resolve the issue yet they are dragging their feet. "
Overall Value: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SYDNEY, AU - Reviewed by DERRICK - January 13, 2020
" Positive experience "
" Budget was able to provide us with a car that met our needs and also helped us out with a bag that we forgot at the terminal.Great customer service from the agent. Highly recommended and will use them in the future. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by ALEJANDRO - January 12, 2020
" Kemwel was quick to respond when Hertz said they did not have a car available, and negotiate to get that car, which was effectively available. "
" I booked the car via Kemwel.com for Dec 31st, in Cape Town. When I arrived to the Hertz store, I was told there was no car available. I called Kemwell, and they confirmed there were cars available. The hertz representative told me they had found a car, but that I had to book and pay directly to Hertz, and tell Kemwel the booking was no longer valid. Finally, Kemwel talked to the Hertz representative and I was given a car, through my Kemwel booking. That said, for some reason I still cant understand, Hertz charged my credit card an additional US$ 27.81 - despite the whole booking was carried out via Kemwel, and they had already charged my credit card. I did not ask or request for any additional serivce (no extra insurance nor gps) I would aperciate if wither Hertz or Kemwel could explain the additional, and if not, reverse the charge. "
Overall Value: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by TATSIANA - January 12, 2020
" Kemwel worked professionally "
" As we were going to ski resort up north our reservation stated that we would get snow tires and snow chains. During check-in we asked the agent she agreed that we had snow tires and snow chains could be found in the trunk. Plus, there's also mandatory law in northern Italy that cars MUST have snow tires. So thanks to unprofessionalism and dishonesty we got stock in the mountains: Tires were summer tires and completely BOLD!!! And there were no snow chains. We almost got into the accident! Our vacation was ruined we couldn't ski as we were trying to find snow chains to get back to the airport. We tried to reach Europcar multiple times - no results. All the info and photos of the bold summer tires were sent to kemwel and I hope to get a refund. "
Overall Value: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by STEFAN - January 12, 2020
" Excellent service and rates. "
" Smooth rental experience, new car, nothing to complain about. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by ALEXIS - January 11, 2020
" Excellent experience. Thank you. "
" Thank you for your professionalism. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PATRICIA - January 11, 2020
" Again friendly and efficient staff and good prices. "
" Excellent service and price. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ALI - January 11, 2020
" The most efferent car rental website I ever used... I've been using kemwel since 10 years and never been disappointed once. thank you kemwel "
" at start, I've been given a damaged car, I returned to the counter in the airport and they replace it with higher model. "
Overall Value: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by EMILY - January 10, 2020
" Great! "
" Everything was great except there was no windshield washer fluid. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VENICE, IT - Reviewed by BERNARDO - January 09, 2020
" Good! "
" Everything was easy to do. However, the distance from the terminal to the rental car area is hard to manage with lots of luggage. Particularly because the moving sidewalks don't allow the luggage carts. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by LYDUR - January 09, 2020
" Efficient, no problems "
" Good, no problems "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUNEDIN, NZ - Reviewed by REBECCA - January 09, 2020
" Very easy making this reservation and felt as though we got a great deal! "
" Hands down, the easiest car rental experience I've had. I felt it was affordable, the front desk representative was friendly and easy to communicate with, the vehicle was new and was exactly what we needed to feel comfortable driving around New Zealand's south island, and the return process was so easy it felt like we skipped a step. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GEORGE, ZA - Reviewed by MICHELLE - January 08, 2020
" excellent "
" excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by FRANCIS - January 08, 2020
" It's fairly easy to use the site, I always cross-compare, and it's always a bit cheaper (maybe 10%) than renting direct. I like the no-nonsense website, so you know exactly what you're paying, and what you're getting for the money. "
" It was great to be leave the terminal building already knowing that the car was waiting for me. It wasn't so great waiting outside for 15min for the shuttle to arrive. At least it wasn't raining. I found the rate for the car quite expensive ($750 for 8 days with CDW). I paid $1850 for two weeks in Costa Rica, but I assume that was because many roads, even in tourist areas, are unpaved. Not really sure why Dublin would be so expensive, except the time of year (Christmas). "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SALT LAKE CITY, US - Reviewed by JESSICA - January 08, 2020
" So far Kemwel has been very helpful, and is trying to right the wrongs done to us by Fox. "
" I am working with customer service to try and get a refund from Fox. We were left without a car for a night and lost a half day of skiing on our vacation because of it. The specifics are in my file, and in the email I am preparing so Kemwel can open up a claim and try to recover money from Fox. I highly recommend that you discontinue working with Fox in the future, their customer service is non-existent. They are the worst company I have ever rented from. "
Overall Value: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
SYDNEY, AU - Reviewed by BRUCE - January 08, 2020
" Offered good rates during Holidays when others were high priced!! "
" Good Price, Good Service!! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by DAVID - January 08, 2020
" The Kemwel reps were awesome. Very helpful and had our needs top of mind. "
" We got to the counter for pick up an hou early and they made us wait until the alloted time which was a pain after flying all night. They guy out at the pick up point was very rude. The cars wee smaller than what we had contracted for. "
Overall Value: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ORANJESTAD, AW - Reviewed by DALE - January 08, 2020
" No issues with our transaction "
" Seamless pick up and return "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BURBANK, US - Reviewed by SOFIA - January 08, 2020
" no issues with the booking agency, they were responsive on the phone and I don't mind working with them again. "
" the person at the counter was very rude and did not answer my questions or was respectful! not fun to have that kind of interaction at the beginning of your stay! our family travels a lot and rents from all different companies...this experience was unusual:( "
Overall Value: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by KATHRYN - January 07, 2020
" Excellent value--especially for the peak holiday season "
" Brand new car! Great experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by RONALD - January 07, 2020
" Working with Kemwel was very smooth. I had to make a change to the pick up date and this was accomplished very easily with a phone call and a follow up email. "
" The wait at the pick up counter was far too long - almost an hour! Not enough staff on duty at the busiest airport in France during the holiday season. Only two counters open. "
Overall Value: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERTH, AU - Reviewed by ANNA - January 06, 2020
" Very nice & efficient "
" Thank you! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by STEPHEN - January 06, 2020
" Easy to use "
" Overcharged for fees and can't connect to customers representative. Terrible experience "
Overall Value: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 3
GISBORNE, NZ - Reviewed by GAYLENE - January 05, 2020
" Good customer service from Dave "
" Customer service was outstanding. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTA ANA, US - Reviewed by LARRY - January 05, 2020
" Our experience was top-notch. We were impressed. "
" Everything that was listed/advertised on the rental reservation was accurate. We were very impressed by the customer service and efficiency. When flying into SNA, we will return to Fox Rental for our vehicle. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PLAYA DEL CARMEN, MX - Reviewed by MICHAEL - January 05, 2020
" Smooth and great price "
" Smooth and great price. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GEORGETOWN, KY - Reviewed by DANIEL - January 05, 2020
" quick and fine "
" everything was quick and fine...I thought there was a little bit of a hard sell for the extra insurance prefer that this is done at time of booking and not at the desk when i am trying to get out of there "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ROUEN, FR - Reviewed by MICHAEL - January 05, 2020
" As always, we had a wonderful experience with Kemwel. "
" Hertz was wonderful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CHRIS - January 05, 2020
" kemwel is great, Avis not so great. "
" Came in late at night, counter staff gave us a 2 door VW bug, no room for luggage. Went back and got a 4 door car that had a strong smoke smell. "
Overall Value: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 4
CHICAGO, US - Reviewed by ANNE - January 05, 2020
" Kemwel saved me $100 vs Budget, so I'll be recommending them. Thx for the partnership. "
" All good, but was $100 more than Kemwel, so I'll be touting them as a partner w Budget. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRISBANE, AU - Reviewed by IVA - January 05, 2020
" Great deal on car rental. Everything was as described! "
" Convenient location at Brisbane airport. Easy and quick car pick up. Car was almost new and in perfect condition. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORANJESTAD, AW - Reviewed by JUAN MARTIN - January 04, 2020
" En general muy bueno el servicio "
" Me asuste que no pasaba el charter a levantarnos en el aeropuerto "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUFFALO, US - Reviewed by JAMES - January 04, 2020
" Excellent as always "
" Very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by JUDITH - January 04, 2020
" Quick and secure. Thanks "
" Excellent service. Thanks "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST LONDON, ZA - Reviewed by THUMEKA - January 04, 2020
" I wasn't sure at first about Kemwel as I have never heard of it but I took a leap of faith and all went well. Thank you! "
" Everything was seamless. This was not the first time I used AVIS but first time renting via a third party. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CARYN - January 04, 2020
" Kemwel was great. We were a family of 4 with 4 pieces of luggage and we were initially told to rent a large van however we had a cross over which was perfect and very easy to drive. "
" We were a family of 4 with 4 pieces of luggage and we were initially told to rent a large van however we had a cross over which was perfect and very easy to drive. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
QUEENSTOWN, NZ - Reviewed by FARHEEN - January 02, 2020
" Very easy booking "
" No proper communication in counter they dint say if we have to fuel up the car or not at the last moment had to run to fuel the car "
Overall Value: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
QUEENSTOWN, NZ - Reviewed by STEPHEN - January 02, 2020
" Good communication and professional courtesy. "
" Rental was quick, agent was courteous, walked me to the car, and I was off in a jiffy... Car was clean, fueled and had a built in gps. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JEAN-CLAUDE - January 02, 2020
" I have been using Kemwel for at least 15 years and you are my first choice every time I decide to reserve a car for our trips abroad. "
" Great experience overall and car was ok to drive (not hertz fault) "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by MEAGHAN - January 02, 2020
" excellent price and easy to set up. "
" They were unable to give us Suburban due to staffing issues. We were fine with substitution to minivan, however car we were given was in poor condition and had not been adequately cleaned on the inside. There was food scattered in the car from prior renters. "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LUXEMBOURG, LU - Reviewed by BELA - January 02, 2020
" Best thing ever! I was able to save couple of Euros so what can I say, keep up the good work guys, and even afterwards: wishing you merry Xmas and happy new year!!! :) "
" I am very pleased with the service, the counter crew was very very helpful and friendly, for which for I am especially thankful, as my rental was around the Xmas holidays. The only thing which is kind of strange for me is the fact that Hertz offers the cars with extra fees for leaving the country - I mean Luxbourg is so tiny, maybe here it should be included in the price. But it is rather a small thing. So thank you for everyone! "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAINT BARTHELEMY, BL - Reviewed by JULIAN - January 02, 2020
" I already gave your web site to two other families "
" I already gave your name to two other families . "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JOSE, US - Reviewed by BENJAMIN - January 02, 2020
" good price, easy to use "
" no problems "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JACKSONVILLE FL, US - Reviewed by DAVID - January 01, 2020
" Great price. Easy process "
" An easy and quick process "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT DE FRANCE, MQ - Reviewed by CLAUDIO EMILIO - December 30, 2019
" All was great, price and service. "
" All was great, price and service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GIULIO - December 29, 2019
" Good prices and customer service "
" All good. Vehicle status not good "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BOSTON, US - Reviewed by MAURICE - December 29, 2019
" Great phone person "
" Car was not cleaned from previous renter and sort of beat up "
Overall Value: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TAMPA, US - Reviewed by BRIAN - December 26, 2019
" No issues at all "
" Very clean car with more features than I typically see in a full size car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by DANIEL - December 26, 2019
" Kemwel is always a great place to rent a car though.... no problems at all. "
" I have rented cars through Kemwel many times and I am always happy with the outcome. Europcar is great..... having an account with them makes it even easier at the counter. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JAMES - December 24, 2019
" This is my 12th + time of renting from Kemwel and I could not be happier with the experiences "
" Never had a problem with the Peugeots I have rented although the 3008 was very uneconomic with an amazing gas usage for such a small car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTO DOMINGO, DO - Reviewed by JOSHUA - December 24, 2019
" Always a breeze, but I wish you had manual transmissions and 4wd vehicles available. "
" Always A little slow at pickup. They gave to make copies, print out stuff, I have to sign 15 places, then go out and go thru the car for damage, sign some more forms... "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE, AU - Reviewed by PETER - December 23, 2019
" Very easy to use website, competitive prices, good communications. "
" Excellent service, friendly staff, great car, and good value. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUXEMBOURG, LU - Reviewed by RAUL JAVIER - December 23, 2019
" Same, very simple and straight forward. "
" Very good and fast "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by MURAT - December 23, 2019
" It was very satisfactory "
" It was very satisfactory "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANGEN, DE - Reviewed by LAURIE - December 21, 2019
" Always easy, thorough, and will continue to use Kemwel when I travel to Europe. "
" All went very smoothly, pick up car in Langen upon arrival. I had chosen 'intermediate' size and was too big-also car was not as clean as expected (found another person's id's in glove box). Got another car in Kaiserslautern at Europcar (compact) and always very helpful and professional. Turn in (end of trip) went very well!!! Very pleased! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by JOHN - December 18, 2019
" Vehicle rental via Kemwel online is trouble-free. It is especially convenient to acquire no deductible super-insurance and avoid extra charges at the time of pickup of the vehicle. "
" I have rented Europcar vehicles for several years via Kemwel and have been very pleased with the Europcar staff and the vehicles provided. The staff is very helpful and friendly at pickup and return and the vehicles are very clean and well-maintained, ready-to-go. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUVAIS, FR - Reviewed by MIHAI - December 17, 2019
" Excellent ! "
" Excellent ! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by NHAT - December 17, 2019
" Accurate and informative staff "
" Very friendly and helpful staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by STEFAN - December 15, 2019
" As a longtime customer of Kemwell I again am very happy with Kemwell's service. "
" Excellent friendly and efficient service. While hesitant about driving a brand new VW Golf Sportsvan (GPS included) we very much enjoyed the two weeks wiht this spacious and fuel-efficient car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by CHARLES - December 15, 2019
" Always a good deal through Kemwel. "
" Had to wait 30 minutes, until posted pick-up time, to pick-up car as no car available. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by LINDA - December 15, 2019
" Kemwel had offered good rates and has quickly updated rental fees when an adjustment has been needed due to better price found on their site or another site. "
" I've used Europcar many times and they have been, on the whole, satisfactory. Their staff has been helpful and courteous without trying to push added insurance or other costs. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CAEN, FR - Reviewed by THOMAS - December 15, 2019
" It is such great to be able to pick up the phone and talk to a real person when an issue arises. Kemwel was just great in this regard. They helped me extend the rental period and to change the drop off point. The prices that they offer through their networks are fantastic. I have rented through them for over 20 years and will continue to do so. "
" They went out of their way so that I could pick up the car a few hours eariler. Then, they were extremely helpful in allowing me to extend the rental period by a day (for an additional day's charge) and also to change the drop off place. Their location was right in front of the train station where I arrived. The car was great. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BURBANK, US - Reviewed by SAMUEL - December 14, 2019
" Good "
" Didn't have the car we reserved. A Honda. They gave us a hundi in poor condition. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BERLIN, DE - Reviewed by WILLIAM - December 14, 2019
" Very nice and easy. "
" Everybody is very congenial and friendly. Easy on and off and very little paperwork. Great. We used to rent from AVIS but never again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JOSEPH - December 14, 2019
" Great ad very easy ya "
" Berry good easy thanks "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by CRISTINA - December 13, 2019
" Thank you. "
" very smooth process and will come back to rent from this company. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CLAIRE - December 13, 2019
" Easy to make our reservation. "
" The service was atrocious. We arrived and were told we needed to wait for at least 30 minutes. We were in Orlando and had to sit outside in the heat. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by LAURIE - December 12, 2019
" Just great experience using your company. We also rented a car in Europe for a month over the summer using your company and that was also a very positive experience. Thanks, Laurie "
" Hertz was super, Staff super friendly and free upgrade for us. Only drawback was finding out how far the car lot was from the train station. Sort of confusing to find it (even though Hertz gave directions) and was a pain to get us and our stuff from station to lot. But, small problem compared to the great level of service Hertz counter person offered. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by DONALD - December 11, 2019
" excellent communications and product exactly as advertised "
" The guarantee of a new car with all the paperwork for insurance etc. is comforting. The car had no issues. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JOHN - December 11, 2019
" Have been a returning customer for 20 years and will be back. Always a good experience with Kemwel. "
" A nice car to drive. Good driver comfort and control layout. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by JOHN - December 10, 2019
" Very efficient provision of the best price. "
" I only gave the car condition a 9 because the oil level was just below the minimum level when I picked the car up. In addition, it was due a service which should have been completed prior to picking up the car. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARILOCHE, AR - Reviewed by PATRICK - December 09, 2019
" Thank you for booking us with Localiza. "
" Terrific service. We were late picking up the car due to a missed flight and were unable to contact Localiza. They were very accommodating and even gave us an upgrade. The car was also well maintained. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHRISTCHURCH, NZ - Reviewed by MARK - December 08, 2019
" Knowledgeable about travel in country we visited. "
" Efficient, thorough and friendly service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RAROTONGA, CK - Reviewed by MURRAY - December 08, 2019
" Overall great service, no hassle, trouble free service "
" The representative was friendly and helpful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by RAMON - December 07, 2019
" Loved it "
" Great service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by GUNNAR - December 07, 2019
" All good! "
" Vehicle, a Jeep Renegade, had poor trunk storage. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MEXICO CITY, MX - Reviewed by DIANE - December 07, 2019
" Always a good experience, year after year. "
" Pick-up at Mexico city Airport was bad with Avis, they tell us that we didn't pay for the car and want that we pay a second time and more that the price we had with Kemwel. The price was 209$ US and they ask us to pay 280$ US. We show them the voucher who prooved that we have already paid the car with Kemwel but they didn't believe us. We have to call Kemwel, its take a while to resolve the problem, and finally talking with Kemwel's clerk, they beleived that the car was already paided. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SYDNEY, AU - Reviewed by ALEXANDRE - December 06, 2019
" After looking through multiple online cites Kemwel provided the best price for what we needed. I will definitely be using them again when I need a car internationally. "
" When we first arrived there was no one at the counter and it turned out the person who was originally there had to leave sick. Her replacement was very kind and helpful even though she had been called in suddenly on her day off. So I have to say that speaks well of the calibur of employees there. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by IVAN - December 06, 2019
" Quick easy reservation "
" Great customer service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by RALPH - December 06, 2019
" Excellent service. I will use Kemwel again. "
" I had not seen a Peugeot in years, and was pleasantly surprised at the quality of the car--very solid feeling with plenty of interior room small enough to maneuver easily on narrow French streets. Peugeot telephone assistance was very helpful. I do with the car had had an English language service manual, though. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by ANGELA - December 06, 2019
" I have never heard of Kenwell, but it will definitely be on my list of sources when I travel. "
" Alamo was excellent. Courteous and expedient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by EDWARD - December 06, 2019
" Excellent! "
" I'm used to driving an automatic but didn't have any problems with a six-speed. It was very smooth and easy to handle. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISBANE, AU - Reviewed by JERRY - December 06, 2019
" I highly recommend Kemwel for renting automobiles. Qute an excellent experience and the cars request were available at check-in with Hertz. "
" Pleasure to rent this car. The staff was very personable and took care of all questions that I asked. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUFFALO, US - Reviewed by JAMES - December 05, 2019
" Love Kemwell "
" The day after I returned car Avis incorrectly charged my credit card for refilling gas even though I had completely filled before drop off. I had to call Avis and had them correct their "mistake" "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JAMES - December 05, 2019
" As I said above, I have rented vehicles for European travel through Kemwel several times over the years, and I have always been very satisfied with Kemwel's service. "
" I've rented an automobile from Europcar through Kemwel several times over the past 10 years, and I have been very satisfied both with Kemwel and with Europcar. I look forward to the next time. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by DAN - December 04, 2019
" Incredibly great price, incredibly great quality of car, incredibly great ease of pick-up and drop-off, etc. Best rental car experience I have ever had. "
" Incredibly great price, incredibly great quality of car, incredibly great ease of pick-up and drop-off, etc. Best rental car experience I have ever had. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by SHELLEY - December 04, 2019
" kemwel was great "
" i was unable to rent car when i arrived at the counter my partner had to rent a car in his name "
Overall Value: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JOSE, US - Reviewed by BENJAMIN - December 03, 2019
" Worked great, best price by far. "
" Easy, no problems. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JOHN - December 02, 2019
" Excellent "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by THOMAS - December 02, 2019
" Also the person, Elizabeth, who arrange two rentals (one in Pescara, the other in Palermo) went out of her way to be helpful. I have rented cars through Kemwell for over 25 years and have always been satisfied. "
" When I took the car, the "outgoing" person was friendly and very helpful; when I returned the car, the "incoming" person was also friendly and helpful. The car was what I expected and ran well.A very good experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by LEVI - December 02, 2019
" Kemwel is the best booking agent I have used for a rental. Loved how they had a no nonsense website with no for "
" They will try to up sell you. "
Overall Value: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by MARK - December 02, 2019
" Kemwel is always great. "
" As has become the practice of Hertz Italiana Srl at Malpensa, I was made to wait nearly two hours after refusing to take a downgrade in vehicle. I was then given a filthy vehicle. Upon returning the vehicle, the Hertz staff attempted to extort money from me by stating the vehicle had been damaged while in my possession. The full tale has been sent to reservations@kemwel.com As of now, Hertz have dropped their extortion and insurance fraud attempts and apologized for the it. They have done nor said nothing about the broader issue of making persons who've used 3rd-party booking agencies wait an excessively long time and stand in two queues in order to retrieve their reserved vehicles and then, when finally making a vehicle available, it's the dirtiest, filthiest car they can find. "
Overall Value: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by LARRY - December 02, 2019
" Excellent car (Volvo 6-speed), great service. "
" Excellent car (Volvo 6-speed), great service. Recommend to others. I'll rent with Budget again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ADELAIDE, AU - Reviewed by JAMES - December 01, 2019
" Always good and responsive to queries "
" Good car depot a little far from airport "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by VINCENZO - December 01, 2019
" Great as usual! "
" Everything was perfect. The only thing was they call me just few minutes of my flight to ask about the car keys which I put in the dropbox. They didn't realize that those keys were mine since there was no plate number on it. Funny story but with a great end. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by CAROLE - December 01, 2019
" Good price and easy to deal with. "
" Good knowledgeable agent. Quick return. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MADRID, ES - Reviewed by JOHN - December 01, 2019
" It was a simple procedure and worked very well. We have been satisfied Kemwel customers for more than 20 years. On the rare occasions that we have used another agency, we were never as satisfied. We very much appreciate your courteous help over the years. "
" The rental agent in Madrid was incredibly helpful. He explained everything very carefully The car was in excellent condition and functioned very well. Probably our best car rental experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by DOMENICO MICO - December 01, 2019
" Excellent! Keep doing what you are doing... "
" Had to wait in line over 20 minutes, not an eternity, but with better staff management it should have not waited more than 5 minutes! "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by KIERAN - December 01, 2019
" Excellent. Every time. Thanks! "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ROBERT - November 30, 2019
" good service with Herz and Euro Car Enterprise is not good for Switzerland only 3 franchise dirty cars and defective. "
" good service nice car-free upgrade. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by CECILE - November 29, 2019
" I have used Kemwel for many years and Will continue as they give me the best deals "
" Gréât value for money "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ST. GERMAIN EN LAYE, FR - Reviewed by DJAMEL - November 29, 2019
" Kemwel is easy to use and offer good prices "
" I am always happy by the Europcar "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERTH, AU - Reviewed by JERRY - November 29, 2019
" I am very satisfied with my arrangements made with Kemwel. Everything was as requested. "
" Overall excellent rental. Car performed as advertised. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAIRNS, AU - Reviewed by TIMOTHY - November 28, 2019
" Would certainly rent from this company again. They are offsite from the airport, but they have a shuttle. "
" Car was clean, pick up and rental pickup were efficient and staff was friendly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by IMRAN - November 27, 2019
" great price "
" Was in line for 1.5 hours to rent the car "
Overall Value: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TAMPA, US - Reviewed by GARY - November 26, 2019
" Everything went very smoothly. "
" No issues "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARK - November 26, 2019
" We have rented through Kemwel for personal trips for 30+ years. Always good prices and rarely disappointed in vehicles driven. "
" Surprising level of service and attention to detail after our many rentals with Europcar. We will preferentially take Enterprise over others at this point...cost considerations allowing. 8/10 rating for car condition was due to low tyre pressures that required all 4 to be re-inflated after 5 days when the low pressure warning came active. Tyres were 6-7 psi below book settings. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by ALEXANDER - November 26, 2019
" No problem "
" At pick-up, they didn't know my insurance status; couldn't even tell me if I had 3rd party, which in many countries is a bare m minimum. "
Overall Value: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FLORENCE, IT - Reviewed by ROGERIO - November 26, 2019
" Kemwel has been wonderful. I didn't even know you guys existed until I saw the name come up on a travel message board. You guys had the best rates, even when I used memberships and coupon codes on the other sites! You had plenty of options and different price points. I also need to change the car type prior to my trip and this was able to be done easily. I will use Kemwel again! "
" I was behind in my road trip down to Rome to return the car at the Termini station branch. I called them to see what my options were (I was hoping I could return to another branch that was open later, even if it was one of the airports). The person answering the phone at the Termini branch didn't speak a word of English and hung up on me. I then called Hertz customer service and was told there was nothing they could do because I would have to work it out with the originating branch (in Florence). The problem is they had already closed. As Rome has limited parking options and I had no idea where I could leave the car if I couldn't return it that evening, I started to panic and got into an argument with my road trip companion. I then called Kemwel customer service. They were very sympathetic, apologized for my experience with Hertz and said the information that I was given that I could only alter the dropoff location with Florence was incorrect. The Kemwel rep said that this is the case in the United States, but that in Italy, I had the option to return it to any branch, which is what I did. I greatly appreciated the Kemwel rep's concern and assistance. (Unfortunately, I didn't get her name.) "
Overall Value: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ZHAO BIN - November 25, 2019
" Good rental experience. Very easy and helpful customer service. "
" Rather disappointed when I had to return the first vehicle less than three weeks into the two month rental, because they had sold it back to FIAT. Couldn't they have planned around this? Furthermore the guy who called me and told me I had to return the vehicle threatened to elevate the situation and call the cops if I did not want to return the vehicle, when I merely clarified if this is something that was appropriate... This is terrible. They did mitigate the situation at the end by telling me I could return the FIAT 500 with an empty tank though, and would receive the same vehicle at the exchange location, but still this was inadequate. To add insult to injury, I had to drive more than half hour to the nearest hertz location, and was promised the same vehicle (FIAT 500) only for that location to say no same vehicle replacement and was given a FIAT panda 4x4 and a take leave or leave it approach. Would probably not rent with Hertz in future. "
Overall Value: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LISBON, PT - Reviewed by REGINA - November 25, 2019
" Kemwel has consistently been my choice for car rental in Europe. Best prices and reliable service. "
" Excellent vehicle. Ines in Lisbon was very efficient and covered all of our needs with personal service. Extremely happy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by AMISH - November 25, 2019
" Fabulous "
" Very nice car and easy company to work with. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by IAN - November 25, 2019
" I have been using kemwel for about 20 years and will continue "
" The woman at the pickup was not pleasant and tried hard to up sell me "
Overall Value: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MELBOURNE, AU - Reviewed by HAMZA - November 24, 2019
" 10/10 "
" Very smooth "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANNMARIE - November 24, 2019
" Making reservations with the Kemwel staff was seamless. Each representative I communicated with was patient, professional and guided me through the process of rentals. "
" Europcar staff was helpful, professional and courteous. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by CATHERINE - November 24, 2019
" Always satisfied. Love the service. "
" Excellent rental from beginning to the end. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ROBERT - November 24, 2019
" All good. "
" Mostly good. Took about 2 hrs to get the car. Headlights on car are most likely in need of adjustment. "
Overall Value: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SYDNEY, AU - Reviewed by DANIEL - November 22, 2019
" Good staff! Good price! Good car! I would rent again for sure :) "
" Everything went without a problem! The staff was very friendly too! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by COREY - November 22, 2019
" Customer service received from a few phone calls and rate adjustments will keep me coming back for car rentals in Europe. Thank you. "
" Europcar has consistently provided a pleasurable rental experience and I will continue to use them. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by VINCENT - November 22, 2019
" It was easy to order online, which was the extent of my dealings with Kemwel. "
" All the staff were friendly, courteous and professional. Most important, they were helpful with all aspects of the rental and return process. The vehicle was clean and a new model. Prices are fair for all services offered. I was very pleased with my experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CANCUN, MX - Reviewed by SHAWN - November 21, 2019
" Kemwel was helpful and the agents were knowledgeable as this was my first time renting a car, in Mexico. Even when the rental car company was acting shady, Kemwel staff was informative. "
" The pickup was the worst. We waited 30 minutes for the shuttle to transport us to the off site location. The agent told me I didn't have liability insurance. When I showed it to him on the paper, he said it was different. I explained my credit card company covered damage and liability was included in price. He said the police wouldn't come to the seen of an accident if I had that type of coverage. I called your company to confirm coverage and then declined theirs. Budget then proceeded to authorize an additional 5000 pesos to cover for the declined liability insurance. Fortunately I don't carry a credit card balance and have a high credit limit otherwise I probably would have bought their insurance. While all of this is going on the agent informed me the size car I reserved wasn't available and I would be upgraded. As I glanced around during the check in process, I saw the car we would be given driven onto the lot and parked. The check in process was finished and we went outside to get our car. The person said 1 minute. We looked at what was going on and saw 5 male Budget employees talking but not doing any work. After several minutes 2 males break from the group and go get a van and drive it to an area to "clean", as we found out later. After several minutes the van was pulled up and some guest loaded up and drove off. Our car was then pulled in the cleaning area for a clean. Why did the customer wait to have his car cleaned? Not doing that again. And our car still had dirty spots, inside and out. The return was very easy and normal. An employee met me, we walked the car together, showed me to the office, got my receipt/documents and was on the shuttle toward the terminals. One last comment. Budget authorized a greater amount for declined liability insurance however charged me 1 peso to reverse the charge? Makes no sense to me. As a small business owner, although not in Mexico, I have had to deal with many different scenarios with refunding customers on credit cards. Never have they been charged a fee of any nature. "
Overall Value: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
SAN JOSE, US - Reviewed by DAVID - November 21, 2019
" Never had a problem. I'm glad renting is now thru sixt. It was a pain before. "
" Very efficient, smooth "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFLAVIK, IS - Reviewed by MICHAL - November 21, 2019
" no issues "
" Car had multiple scrathes and wasn't fully clean. "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
GENEVA, FR - Reviewed by LEE - November 19, 2019
" We have used Kemwel/Autoeurope for too many years to have counted - we have been very happy with the company. "
" We picked up a Peugeot this time near the Geneva airport. As usual at this pickup location the 'staff' made no effort to deliver the car in proper condition. "
Overall Value: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FLORENCE, IT - Reviewed by DANIEL - November 19, 2019
" Excellent service. "
" Your staff is very helpful and professional. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by EDWARD - November 19, 2019
" Great. "
" Great. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JOHN - November 18, 2019
" We have been using Kemwel for our European trip car leasing for more than 30 years. We have always had a good experience with Kemwel. We especially appreciate Danijela's excellent work. "
" Our Peugeot 2008 was excellent on our fall France trip. We travel in Europe three times a year and always have a Peugeot TTCar lease. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by CALMAN - November 18, 2019
" You've always done an excellent job for us "
" My wife and I have used this program often and never have been disappointed. This year's car drove very well and the navigation system was excellent. The car is easy to pick up and return and the process each way is quick and easy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by WES - November 17, 2019
" I was given a larger car from Avis at the Rome airport than I had requested. I contacted Kemwel and asked if were possible to switch back to the smaller vehicle. Kemwel facilitated the change within a day! Amazing service Kemwel! "
" The Avis counter agent was insistent that I buy extra insurance for the rental car. Even when I told them that Kemwel provided the insurance. I spoke with a Kemwel agent on the phone, and was assured that the insurance was indeed provided. The Kemwel agent asked that if there were any further problem, to hand the phone to the Avis agent. Once I told the agent the status, it was not necessary. Great service Kemwel! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ROBERT - November 17, 2019
" We've used Kemwel for many years now and the service and prices have always been excellent. "
" Budget was well priced and very efficient. However, the car had not been thoroughly cleaned when we received it. Also, and this relates to all the rental car companies in Milano Malpensa Airport except Sixt, the return car signage needs to be much better. There aren't enough signs, and the arrows are so small directing you to the right return garage. We went to Sixt's garage by mistake and it took a long time to find the other garage. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 8
TURIN, IT - Reviewed by PAUL - November 16, 2019
" Kemwel was excellent. I called twice after noticing prices had decreased and they reduced my rate--no questions asked. "
" Everything went smoothly. Nothing negative to comment on. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by MITCHELL - November 16, 2019
" Excellent "
" The counter girl was very helpful in my time of need. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GEOFF - November 15, 2019
" Very pleased with Kemwel - Will begin using Kemwel when ever we travel - Didn't realize it was available in US., "
" The agent at the counter was very helpful, even tried to get us an Italian licensed vehicle to reduce our drop off cost, but none available - Great Service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAIRNS, AU - Reviewed by MICHAEL - November 15, 2019
" Great site, super cheap "
" Kimberly @ Europcar was amazing! So helpful and friendly, a real pleasure to deal with! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by KAI - November 14, 2019
" Very good service but line waiting times were long due to holiday season. "
" People in the line up were angry about something. No issues for me except waiting times. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WEST PALM BEACH, US - Reviewed by LARRY - November 14, 2019
" Always excellent "
" Very Good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by CRAIG - November 14, 2019
" Very good company. Responsive to all concerns. A pleasure to rent with them. "
" The counter staff of Avis at pickup and return were extremely helpful. Everything went smoothly and processed my pickup and return in a timely manner. This is the third time I've used Kemwel and have been satisfied each time. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by ANTHONY - November 12, 2019
" Everything was outstanding with the exception of Hertz's negligence on a properly charged battery "
" Please make sure battery is properly charged before leaving on your journey. After three days we had to replace our battery when we were unable to easily unlock doors and start engine. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by RAMON - November 12, 2019
" Have been using Kemal for years and have always had an excellent experience especially with phone calls and questions. Very nice and efficient service every time. Thank you! "
" Very smooth pick up and return. Car was in great shape and no problems. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AIX EN PROVENCE, FR - Reviewed by SUSAN - November 10, 2019
" Convenient, good value. "
" Kemwell staff on the phone was helpful. Europcar staff at Aix TGV was polite and friendly. Didn't charge me for gas refill, though I had forgotten to top off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by JACK - November 09, 2019
" Very positive...very helpful. I changed my plans and Kemwel was most helpful. I would use them again "
" Very positive experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by STEVEN - November 09, 2019
" Always seem to offer the best price. Easy to work with. "
" Fast, efficient, friendly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MICHAEL - November 08, 2019
" Would like more availability of automatic transmission cars in Europe as standard shift ones can be challenging to drive on the many steep hills one encounters driving in Italy and other European Countries. Thank you. We have recommended Kemwell to many people planning to drive in Europe. "
" All went smoothly. Encountered zero issues. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JOHN - November 07, 2019
" Provides multiple options across many rental companies. "
" Overall very good. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
AJACCIO, FR - Reviewed by BRUCE - November 06, 2019
" I've used Kemwel for years and will continue to do so. "
" The pick up and return of our car in Ajaccio was the fastest and most efficient ever. And I rent cars in Europe several times a year. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ROGER - November 06, 2019
" Very good customer service "
" very good service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CHARLES - November 05, 2019
" Been using for several years. Still the best service available. "
" Very efficient and friendly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFLAVIK, IS - Reviewed by JEREMY - November 05, 2019
" Great website to use. Found my rental car $60 cheaper (for 6 days) than any other booking site "
" Everything went smoothly and they were very professional "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by FREDERICK - November 05, 2019
" Good pickup, dropoff,car worked great "
" Good pickup, dropoff,car worked great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISBANE, AU - Reviewed by JOHN - November 04, 2019
" Great booking system. economic. "
" Friendly,helpful,no hassle,efficient,economic. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by JIM - November 04, 2019
" Easy to get to and staff were great "
" Everyone was very helpful and professional. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DANIEL - November 03, 2019
" Danijela is outstanding! "
" At the car dropoff, the person who checked me in was rather rude. Other than that, it was fine. "
Overall Value: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DEREK - November 03, 2019
" Everything went smoothly. We sure do appreciate the service you provided in offering better rates, helpful customer service, alerts via email and a wonderful and easy experience. Thank you very much! "
" It was straightforward and un-complicated, for which we were very thankful! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by IRA RUSSELL - November 01, 2019
" excellent! "
" excellent! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by KAREN - November 01, 2019
" kemwel is always my 'go to' for car rentals! "
" Outstanding service and so easy to pick up the rental! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANTONIO - October 31, 2019
" Professional, service friendly! "
" Efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by PAUL - October 31, 2019
" also, it was very smooth and pleasant "
" it was so smooth, easy and a pleasant experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MASSY, FR - Reviewed by JOHN - October 30, 2019
" I look from time to time but still haven't found better value in Europe; "
" Always well received. Generally speedy service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - October 29, 2019
" Great service and prices, will use again for car rental "
" Great service with fast shuttle to and from airport "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FREILASSING, DE - Reviewed by JOANN - October 29, 2019
" Very helpful with rebooking prior to trip. "
" Efficient service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DONALD - October 28, 2019
" Staff was outstanding and made our experience unforgettable. "
" We loved the car, and would rent it again! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LINCOLN, GB - Reviewed by ROBERT - October 28, 2019
" great location and staff "
" easy to use as close to the train station. usually have the best deal. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLEROI, BE - Reviewed by ANDREEA - October 28, 2019
" Booking and reservation was done in the proper way , so I recommend "
" Services and stuff very kind and profesional "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BRINDISI, IT - Reviewed by MAXINE - October 27, 2019
" No complaints "
" Liked the car. It was the right size and had more power than other cars of this size. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by LINCOLN - October 27, 2019
" Always a good experience renting through Kemwel "
" Avis people were great. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALT LAKE CITY, US - Reviewed by THOMAS - October 26, 2019
" No problems, rental was fast/easy "
" staff very friendly/helpful no problems "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by JAMES - October 26, 2019
" As usual from past years, the Kemwell staff has provided me with excellent service. "
" This is my 5th or 6th year in a row that I have leased a Citroen from your service. Everything has been first-rate. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DELLA - October 25, 2019
" After many bad car rental experiences, Kemwel was a welcome change. "
" Wonderful car, wonderful service. Thank you. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by ROYCE - October 25, 2019
" excellent "
" excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RITA - October 24, 2019
" with kemwel very satisfied have been renting from them for more than 10 years now "
" very good experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFLAVIK, IS - Reviewed by EMILY - October 23, 2019
" it was very easy to book and pick out the car "
" It was easy to get to sixt from the airport and James, who served me, did a wonderful job telling me all about the opportunities and other things I would have to watch out for. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOURS, FR - Reviewed by DANIEL - October 22, 2019
" Kemwel for over 15 yrs. "
" The staff at Europe Car St. Pierre du Corps is excellent. Always pleasant. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by STEPHEN - October 22, 2019
" Always a good experience "
" Pickup and drop off were easy. Liked the vehicle "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by DOUGLAS - October 21, 2019
" Excellent web site to select the car, and excellent customer service when needed. Thanks. "
" Very helpful at the desk, quick at the car return and a quality car in between. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ELLEN - October 21, 2019
" Michael was very efficient and the people in the U.S. were also helpful in making our reservation. "
" The Peugeot was a fine car, however, the cruise control is placed in a very awkward position on the steering wheel and impossible to use and also keeping one's eyes on the road. Dropping the car at the Holiday Inn Express in Moerfelden is great. I hope you are able to continue that system. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by AGUSTIN JAIME - October 21, 2019
" No problem changing dates on my reservation. Easy and much cheaper than going directly to the rental company "
" What you would expect from a top car rental company., no surprises! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by KEITH COLLIER - October 21, 2019
" Thank you once again, I am a repeat customer and always find great value and excellent service. KCP "
" Great Cars, Good Locations KCP "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAVID - October 20, 2019
" Kemwel has always had the best customer service & cars are excellent. We were very pleased "
" Representatives were courteous & very efficient at both the airport pickup & city drop off. Never had a car rental that went so smoothly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DALE - October 19, 2019
" Great! "
" Super! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by AGUEDA - October 19, 2019
" Everything was fast and easy "
" Everything went smooth "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by GENE - October 18, 2019
" We have used Kemwel for 20+ years and recommend them at every opportunity "
" No problems, everything went well, quick and easy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JOHN - October 18, 2019
" Great "
" Great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by MARY - October 16, 2019
" Another smooth rental experience. "
" Everything exceeded expectations! Hertz upgraded us to a cushy large Volvo automatic sedan. The car handled beautifully. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by RUSSSELL C THACKSTON - October 15, 2019
" Consistently excellent customer service. Easy to navigate website that results in best prices "
" Hertz service is inconsistent but typically excellent "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by MICHAEL - October 15, 2019
" We've been using Kemwel for many years and look forward to doing business with you again next year "
" No problems....the GPS was excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ROBERT - October 15, 2019
" I have used Kemwel now for eight long-term rentals and the service has always been excellent. "
" I would like to see more locations in Europe where the car can be picked up, such as Copenhagen, Prague, and Budapest. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by SIMON - October 15, 2019
" excellent experience "
" very easy transaction "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by GARY - October 15, 2019
" Good experience "
" Good experience "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by PAUL - October 15, 2019
" Everything was fine "
" Everything was fine "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by GERALD - October 15, 2019
" Always a pleasure to deal with the reservation via phone. "
" Very easy pickup & drop-off. Easy vehicle to drive. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MAROOCHYDORE, AU - Reviewed by LAURIE - October 14, 2019
" Great communication through email. Process of rental was easy even though we live overseas. "
" Efficient, friendly staff. Picking up the car and returning it was very easy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by DAVID - October 14, 2019
" The communication with the agency was good. There was some difficult to pay for rental in the website in the beginning. But the agency was solved it. And take care of everything we needed. Thanks. "
" Everything was great. From the meeting and the pick up to the new and comfortable car. And the drop off in lisbon . Thank you it was great rental experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by MARK - October 14, 2019
" I am a first time customer with Kemwel. My experience with this car rental was very good. "
" Budget car selection in Prague was limited. Personnel and service were great. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by CORNEL - October 14, 2019
" Will use you again as I have for the last 10 years "
" The agency was out of cars when we arrived. Had to wait over 1.5 hrs. The agent Francesca, Avis/Budget was terrific in trying to accommodate and was able to help in us getting on our way.. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIGO, ES - Reviewed by TIMOTHY - October 14, 2019
" Very helpful "
" Easy to use "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GISBORNE, NZ - Reviewed by MEGAN - October 13, 2019
" Competitively prices. Easy process. Very happy. "
" Very easy. Friendly staff at airport. Very happy and would definitely use again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DEAN - October 12, 2019
" Outstanding. "
" Smooth, quick, easy. Best possible. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by MIKE - October 12, 2019
" Fantastic "
" Great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PETER - October 12, 2019
" Easiest, quickest service. "
" Quick pick up and drop off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ROMANO - October 11, 2019
" No issues. Like the rental otions they provide "
" Very nice staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DAVID - October 11, 2019
" very efficient. "
" The guys at EuropCar in Paris were OUTSTANDING! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by LEOVIGILDO - October 09, 2019
" Kemwel, delivered just like it was expect it, the agent at pick-up, very professional, knew what he was doing, so the operation was fast and smooth , very quickly I was on my way. "
" Easy pick-up, easy drop-off, very smooth ride, multiple features vehicle, with many extras, gas saver , and really goes the distance. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRENDAN - October 09, 2019
" will use Kemwel again "
" efficient and economical "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by PATRICK - October 09, 2019
" Rather satisfactory....depending on who takes care of the reservation. "
" Very satisfactory service. I have been using it for over fifteen years twice a year. Very displeased with the car color for the first time. A very ugly blue instead of the usual grey. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANNECY, FR - Reviewed by JOHN - October 08, 2019
" Great customer service! "
" Great customer service! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by THOMAS - October 08, 2019
" I have used Kemwel for many, many years and am always pleased with your service. "
" Everything was excellent! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by BERNARDINO - October 07, 2019
" very satisfied with kemwel. "
" enjoyed working with hertz and will use them again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FRANCIS CHARLES - October 07, 2019
" Everything went really well. "
" We had a great car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by JOHN - October 07, 2019
" I settled for on-line reservation which seemed simpler than via phone call to Kemwel. "
" Pick up and drop off were very smooth. Car was in excellent condition. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GLENN - October 07, 2019
" 3rd European rental with Kemwel this year. All have been great and without problems. Highly recommended!! "
" Europcar staff was pleasant, curteous and efficient. I can ask for nothing more!! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RAROTONGA, CK - Reviewed by CHARLOTTE - October 05, 2019
" Very easy "
" Very easy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
QUEBEC CITY, CA - Reviewed by JANICE - October 05, 2019
" All questions were answered. "
" Everything went well. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PUNEET - October 04, 2019
" Easy Peasy "
" Great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOBART, AU - Reviewed by RAFAAT - October 03, 2019
" very good "
" very good customer services "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SYDNEY, AU - Reviewed by FINN - October 03, 2019
" Good car and service "
" Good car and service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JOE - October 02, 2019
" very good "
" very good "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by KIMBERLIE - October 02, 2019
" Very easy to work with and great to compare companies through. "
" Super friendly and helpful staff, upgraded to a bit nicer car that was perfect to drive through Switzerland and Germany. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by GALE - October 02, 2019
" Very organized "
" Easy process "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICK - October 02, 2019
" Kemwel is my hire broker of choice, and has been for many years. I have never had a problem. Keep up the good work. "
" First car provided came with GPS but unfortunately a strong pull to the right - into the path of oncoming traffic. Took it back after 100 metres. Replacement less comfortable, and did not have GPS. Asked for map. Was told they had just given the last one away. "
Overall Value: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ALLAN - October 02, 2019
" What I like about Kemwel - and we've rented through them in the past - is that it's an American company for one thing, headquartered I think in Maine, and when you call, you can always get somebody to talk to pretty promptly, they all speak American English, so there's no issue with not being able to understand them (contrary to many companies who use "call centers" located all over the world, and you wind up talking to people who, though usually very nice, are difficult to impossible to understand) . Furthermore, the people I dealt with were knowledgeable and helpful. What a refreshing change from so many companies one has to deal with in the course of doing business of any kind in America these days. "
" We picked up our rental car in Rome, and dropped it off in Naples 16 days later. Our experience with the Europcar staff in Rome was excellent. They were very helpful and patient. We accepted an upgrade, but when we were not satisfied with two alternatives they offered us, they continued to work with us patiently until we found a vehicle which suited our needs. We really appreciated how nice they all were, they really wanted to please us, and they did. They were very busy, but nonetheless stayed on top of our situation and worked with us to find the vehicle we wanted. On the return in Naples, even though it was bedlam there, with people stacked up at ALL of the rental counters waiting for their cars - or just waiting in line to see an agent - the guy who checked us in was patient and thorough, took us in turn, and was communicative and patient once he got to us. We wanted a printed bill right away, rather than wait for an email later, so he showed us to a little side office, and the lady there was more than happy to print out our final invoice, and processed our payment, despite how busy she was. Our experiences with Europcar were very positive, and everyone we encountered at both ends of the transaction were patient and thorough. Very good report card for Europcar. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by ROBERT - October 01, 2019
" Easy to book online, with no problems experienced. "
" Received a no cost upgrade to a mid-sized car upon pickup - very nice Volvo. Pickup and drop-off were both easy and uneventful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LISA - October 01, 2019
" Satisfied "
" Had to wait 2 hours to pick up the car upon arrival at the airport. Car was nice to drive. Dropping car off was easier than picking it up "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHARLES - October 01, 2019
" In all honesty, the way we dealt and navigated Kemwel website, we could not have been more happy. Easy to access, very detailed description of what is offered, really and truly it has been a delight to use Kemwel for our trip to Ireland. No doubt, we will use your services again and again in the future when planning our travels. "
" The car was absolutely perfect, showed a well maintained vehicle, easy to maneuver and to operate. It has been a pleasure for us to visit Ireland at our own pace thanks to Alamo Car rental. Staff was very professional, knowledgeable and customer service oriented. Thank you foe making our visit memorable. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by LEWIS - October 01, 2019
" Very good way to rent a car "
" Excellent in every way possible "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by DEBORAH - October 01, 2019
" efficient and easy online experience "
" easy, no problems "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MARY - September 30, 2019
" When I called Kemwel for assistance on September 21 after receiving no assistance from Hertz, I was very pleased with the patience of the representative and the information I was given. I have used and recommended Kemwel many times! "
" I arrived at CDG on time. My car reservation was made months in advance through Kemwel, yet after check in, a car was not available. I waited with my contract in hand. The staff kept telling me the car was coming. After 1.5 hours of waiting, I told the staff that I really needed a car to start my journey. The staff gave me the keys to a Peugeot 308. Curiously, my contract stated that I was driving a Ford Focus. The Peugeot had exterior damage and was dirty. The interior had trash, such as a water bottle, banana peel, and candy wrappers. After I had driven the car for a week, I noticed that it was stopping on inclines when it was in first gear. It would not restart without gunning it. The stalling made the car dangerous when driving out of an underground parking garage or at an uphill intersection. On Sunday, September 21, I called Hertz's overseas helpline, but could not get a person on the phone. I tried six times using every concievable phone menu option for requesting help. I also I emailed Hertz on Sunday, Sept. 21, asking for assistance. A week later, I received a laughably idiotic reply which said, "We apologize for the late response despite a considerable number of emails we did not have the opportunity to process your request in time." Anyway, back to the story, on Sept. 21, I called Kemwel and was provided with information about taking the car to a Hertz location near where I was staying in France to exchange the car for a new vehicle without mechanical issues. On Monday morning, I drove to the Hertz location in Versailles and was informed by its staff that the Hertz location was actually a franchisee without obligations to Hertz's main corporate office; however, the mechanic looked at the car and disabled a feature which was either a braking stabilizer or the energy saver...whatever it was, it was responsible for stalling the car on inclines. With the problem solved, I did not have to drive to an airport location to swap out the car. On Friday, September 27, when I returned the car to Hertz at CDG, the attendant saw the damage and began to cluck. I showed him the form given to me when I obtained the car, which showed the damage. Only then, did he acknowledged that the car was damaged when I received it. In sum, Hertz was not prepared for my rental experience at the outset; Hertz's help line is not helpful; Hertz's internent customer service is deplorable; and Hertz was prepared to charge me for body damage caused by another driver. "
Overall Value: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 2
PARIS, FR - Reviewed by RICHARD - September 30, 2019
" All went smoothly. "
" Everything was fine except for the first person we waited for to check us in. He took well over half an hour to take care of two people ahead of us and, we'll over 45 minutes after we arrived, was still working on a third person while someone else came along and took care of us very efficiently. Maybe it was the first day on the job for the first person. In any case he was unbelievably slow to the point of being aggravating. The second person was excellent, as were the car and drop-off process. "
Overall Value: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by RICHARD - September 30, 2019
" This is our second rental with AVIS. They seem to provide better service than others we've tried. "
" Counter staff were not clear about where the car was to be returned. The coupon they handed out did provide the needed drop-off detail. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by DENNIS - September 29, 2019
" The European GPS was awesome - couldn't have survived without it. The gas mileage on the vehicle was very good also - cost a lot less for gas than I planned "
" Good experience - a little confusing at pickup at PRG but no big deal "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SORRENTO, IT - Reviewed by SANFORD - September 29, 2019
" Everything went smoothly, including a free upgrade to automatic. Everyone we dealt with was both pleasant and efficient. "
" Everything went smoothly, including a free upgrade to automatic. Everyone we dealt with was both pleasant and efficient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DJAFAR - September 29, 2019
" I have using Kemwel since 2003. I will definitely use Kemwel to rent a car "
" Very satisfied, everything went smoothly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROBERT - September 28, 2019
" Kemwel was able to locate the best and most competitive rates for our UK trip. Their service personnel are excellent. "
" We'll organized and professional experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARCOS - September 28, 2019
" Great, I've use this for years and I have not complain at all. "
" The guy at the counter was really rude, he even insulted us during the processs, and threw us to cancel the reservation. We felt a really bad experience. "
Overall Value: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
EDINBURGH, GB - Reviewed by GEORGE - September 28, 2019
" Kemwel is always my first choice for car rental in Europe. "
" Europcar is always my first choice for renting a car. Excellent value. GPS arrived on time as promised. Total experience was amazing. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEZIERS, FR - Reviewed by DAVE - September 28, 2019
" The car was very nice, and so was the agent who gave me the keys. She got me pointed in the right direction! "
" The counter staff at this location is a phone call away while the Avis counter has someone on duty. I'm thankful that cars were available in this small town, but Avis there seemed to be no wait. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by VICKY - September 28, 2019
" My experience with Kemwel was great; it provided me with an inexpensive car rental that handled my business professionally and capably. "
" My experience was seamless from beginning to end. No problems whatsoever with the car or with Hertz representatives. I would absolutely rent from Hertz again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERPIGNAN, FR - Reviewed by JULIUS - September 27, 2019
" Can always count on their service "
" Always good....a repeat user "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by FRANK - September 27, 2019
" Very satisfied and will use you again. "
" 3rd year in a row I have signed up for a "Giulietta' and have received a substitute. This year was offered an upgrade to a Mercedes at an increase in price and declined. Was given a VW Polo- not sure that it was a comparable vehicle. Not sure that Europcar even has Giuliettas.Other than that I am completely satisfied. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ONUR - September 27, 2019
" Better than I expected. "
" Overall great. Only negative side was too much waiting period in the counter. "
Overall Value: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FIGARI, FR - Reviewed by JOHN MINOS - September 27, 2019
" Excellent service "
" Well organized and efficient. I'll go there again. "
Overall Value: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PARIS, FR - Reviewed by CHARLES - September 27, 2019
" Prompt, courteous, and efficient "
" Loved the car; was sorry to have to return it. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by CAROLE - September 26, 2019
" Good price for an automatic. Honored my email correspondence for that price. "
" Great agent and appreciate having a 24 hour return policy. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MELBOURNE, AU - Reviewed by MACON - September 26, 2019
" Great experience "
" Efficient pickup and drop off, professional staff and well-priced rental. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JAMES - September 25, 2019
" Will use again "
" Great car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by FRANK - September 25, 2019
" I will use you from now on!! The best "
" Awesome experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - September 25, 2019
" I've used Kemwel at least 3 or 4 times before and have had EXCELLENT service from them before the rental and after. Customer Service on the US side is top notch, and they don't leave you hanging when you have a problem. I would absolutely recommend Kemwel to anyone traveling to Europe. Good value, excellent service, and connections and vehicles through Hertz, so great coverage. "
" Malpensa counter staff were FANTASTIC - efficient, polite, quick, and communicated well. I would have given a 10 EXCEPT I wanted someone to know that you need to expand to larger space and more staff to accommodate the crowds. I've rented through Kemwel and Hertz at Malpensa before, so I DO want to commend you for the increased efficiency with the Take-A-Number, but you've now got two additional brands operating from the same space. Other than that, it's all 10. As for the condition of the vehicle, a small complaint - the windshield was annoyingly dirty, like a child had put his hand prints all over it. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by JIM - September 25, 2019
" Everything with the booking went well. "
" Took nearly one hour to get the car and exit the airport. "
Overall Value: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by SUSAN - September 25, 2019
" Amazing service every time ! Speedy response, best price and excellent customer service after care. I have used Kemwel since discovering the company a few years ago. I will continue using their service and would highly recommend them. "
" Staff friendly, even when under pressure. Good price "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by LINDA - September 24, 2019
" Excellent "
" They said they would email the final statement, have not received it "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PHILIPPE - September 24, 2019
" Perfect "
" Excellent accueil dans l'agence Renfe de Malaga "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROBERT - September 24, 2019
" I use it since more than 10 years and use it again Professionnel "
" Top ! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LJUBLJANA, SI - Reviewed by CHARLES - September 24, 2019
" Kemwell has been a top choice with us for decades in car rental. They work seamlessly to link us to the right auto rental agencies. "
" The pick up and drop off went smoothly. The car was very comfortable and fun to drive on the Slovenian curves. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by LAURENT - September 23, 2019
" Very responsive and easy to book car "
" Great car, great way to renta car for several months "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIO FONG - September 23, 2019
" Stick to Kemwel! They always provide the best value. I guarantee u pay much lesser with this company compare to booking directly with car rental company. I have no idea how it works, but it is true. U can try it yourself to make the comparison. "
" I am happy with Kemwel especially the price I paid when I did the booking. But when I collected the car at Europcar Heathrow branch, the sales staff at Europcar is quite pushy to sell me the more expensive car ie Volvo SUV. I had given him a nice reason to avoid it but he was still very pushy, until I had to tell him I have low budget, I feel quite obliged and uncomfortable. After when I accessed to my car, I went back to the counter to ask for help, they didn't help me. I manage to figure out myself. The car was not clean when I picked it up. Europcar is such a reputable company, they should have higher standard when it comes to cleanliness. "
Overall Value: 9 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PORTO, PT - Reviewed by JACK - September 23, 2019
" very good "
" very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by CAROLE - September 23, 2019
" Everyone is very helpful. Instructions are always clear. I'll be back. "
" The folks at the Marseille airport are always a delight to work with. The office moved during my lease period, and they made sure I had the correct info. They also rescued my scarf that I'd dropped and returned it to me. The 308 was terrific and comfortable. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CANCUN, MX - Reviewed by RAUL ERNESTO - September 23, 2019
" Excellent "
" in Cancun, the hiring staff insisted that i had to pay other "b-to-b" insurance for 8 dllars a day, even though I had already contracted full coverage of the vehicle with you. "
Overall Value: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FLORENCE, IT - Reviewed by GLENN - September 23, 2019
" Great!! All worked as planned. "
" Great. No problems. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by KATHLEEN - September 23, 2019
" The process was great online. "
" I reserved an Audi A3 or like vehicle. They said they didn't have any it for 11more euros a day they could put me in a 200gcl Mercedes. I said no. What do they have in my car class- she tried to put me in a reg Fiat. I said no. Then after a while she said she would put me in the Mercedes without and up charge. Great. It was over 90 degrees in the sun for over an hour to complete. I wanted to add additional damage to their audit before I left- the man was irritated and abrupt. I redirected and stated I saw you tell the last customer who was returning that there was new damage as soon as he got out of the car. He said No Way. When the car was returned to a different drop at the Milan airport- I handed the representative the audit and he didn't walk around the car and opened the hatch and said there's no cover- I said there wasn't one. He started pressing me it wasn't on the audit and I said no sir-your trying to hustle me- call the other office. That's a damage report. They didn't answer so he said ok your fine - no charge. This was not a good rental experience at all. I've used them a couple of other times in the past. I will not use again. "
Overall Value: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
GENEVA, FR - Reviewed by ELIZABETH - September 22, 2019
" Always very efficient, and offer great prices "
" Fantastic! The only mildly difficult aspect was contacting the staff in Geneva. I did get manage to activate my US cell phone to send text and call, but it was rather nerve wracking. I don't know that there is another way to manage this as they have to send the van from outside Geneva to the airport and they don't know how long customs etc will take. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by LISA - September 22, 2019
" Europcar and Kemwel work closely together, and everything I said about Europcar applies to Kemwel too. "
" We've rented and leased from Europcar for the last 11 years. The vehicles have always been in perfect shape; the reservation via the Internet has always been easy; the staff on both sides of the Atlantic are courteous, compétente, efficient, and welcoming. Last year we had to cancel a paid reservation and all it took was one phone call to get reimbursed. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by PAUL - September 22, 2019
" always availble to answer questions. thank you so much "
" so very smooth from both ends in venice and rome. a real pleasure and the representatives were efficient and friendly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by PAMELA - September 22, 2019
" I had a very good experience with Kemwel and their European partners. I would highly recommend them for a great price and very reliable service. "
" I had a very good experience with Europcar. The employees were very accomodating and very helpful and nice. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SHARRON - September 22, 2019
" All went very smoothly "
" All went exceptionally smooth "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BREST, FR - Reviewed by DOUGLAS - September 21, 2019
" very good experience "
" Very good experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by EDWARD - September 21, 2019
" We had no problems. Everything was easy and clear. Good experience "
" We had no problems. Good experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CHARLES KEVIN - September 21, 2019
" All was easy and made our trip great! "
" Excellent service and the car was great! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DEAUVILLE, FR - Reviewed by LLOYD - September 21, 2019
" No problems. Efficient check in and return. No issues. "
" Local agent friendly and professional. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by JUDY - September 20, 2019
" Unfortunately a bus scraped my car on a narrow road. I was worried about what was going to happen. Kemwel assured me the administrative fee and otherwise all was well - I did take extra insurance. Everything was as stated and no one screamed and yelled or acted outraged. It was all very calm and as they said it would be. I will use K the next time I am renting! Thank you "
" They were very nice at drop off and very considerate of my anxiety about the bus scrape on the car. I liked them. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ALI - September 20, 2019
" Just perfect "
" Excellent service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JAMES - September 20, 2019
" Good value for money - seem to have good rates. Easy booking process. "
" Overall very positive experience and good value for money "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by GLENN - September 20, 2019
" No issues "
" Car had defective air tire sensor. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by JOHN - September 19, 2019
" Every thing was very smooth and easy will recommend to everyone I know. "
" great experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PETER - September 19, 2019
" Counter guy was very helpful and gave Restaurant suggestions "
" Great experience except for the line was long to get waited on. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by WAYNE - September 19, 2019
" It was good and cheap. "
" It was perfect except the pick up. It lasted over 2 hours for me to get that car and after a long trip it was very unpleasant. Furthermore, due to these lost hours we couldn't make it to many things that were planned for the day. Just need a warning to plan accordingly. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by KEVIN - September 18, 2019
" Website worked great. "
" Car we had booked not available we had to upgrade. Insurance is pushed very, very hard. Upgrade to different policy is made to appear as the bare minimum. Same as any of the North Americe rental companies. "
Overall Value: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PARIS, FR - Reviewed by LESLIE - September 18, 2019
" always good "
" I was in France and really wanted a smaller car. First offers was anSUV, then an automatic which would have costed more. I finally took the 3rd car as this was getting old and the agent said it was not that big, A JEEP. It was huge and it was just me. A very nervous time driving a monster car in france, so does teddy just dump the unrented cars on us budget priced clients? "
Overall Value: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by VINCE - September 18, 2019
" Great and friendly staff. "
" When I arrived 3 hours late at Hertz they said my class of car was no longer available and forced to upgrade with a charge. When I returned the car I spoke with the supervisor and the upgrade charge was reversed. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ANN - September 17, 2019
" Kemwel is great, and honored a lower rate i found online.... I'm disappointed that the rental was double what I paid 2 years ago, but that's not really their fault. "
" Staff was knowledgable and spoke english well. The staff told me that my husband could get added to the rental agreement when he arrived at the airport a couple weeks after me. That was NOT possible even though there were notes written on the policy per me to have that done... they said they needed my credit card which they had on file and he couldn't use his. It had to be done a few days later at another location with me using my card. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by S CLARK - September 17, 2019
" I like the pricing we get with Kemwel and have not have run into any issues with them. "
" The pickup of the car wasn't as smooth as it could have been. It was not ready and we had to wait - then there was confusion about what to do out in the lot and finding the car itself. Not exactly great after a long flight. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by MICHAEL - September 17, 2019
" Very efficient!! "
" Very efficient!! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by IGOR - September 16, 2019
" The best ! Easy to book, very helpful staff!!! "
" Staff at the pick up counter was rude and not pleasant! Took awhile to get a car , not really efficient office. "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
REGGIO CALABRIA, IT - Reviewed by JAMES - September 16, 2019
" perfect experience "
" perfect experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JILL - September 16, 2019
" All good... "
" Long line at check in "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MARC - September 16, 2019
" Overall, a very good service from choosing a car to getting final confirmation just before my trip to Europe. I did not have any issue during the trip so cannot assess that part of the service. "
" Geneva has been a location I avoided for the Peugeot short term lease due to unpleasant experience with the local manager. I had to return my car in this location this time and have been very well welcomed by the manager in charge (Anais) who provided a top level customer service. This is great news as Geneva is a location I need to use for my travels to Europe. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by KAZUO - September 16, 2019
" Your service was so excellent! "
" Car and service were so excellent! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by BRIGITTE - September 15, 2019
" nice new cars. rapid delivery instead of long waiting li8nes at airport. hope the new place in Nice won't be too far as it would be a problem. BM "
" nice car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by WILLIAM - September 15, 2019
" We were very pleased with the assistance you provided us! Thank you. "
" Overall an excellent experience. Only negative was the hour it took to get processed when we arrived at their rental area. There was a significant mismatch between waiting renters and Europcar personnel to process the renters. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by RONALD - September 15, 2019
" Great experience as usual. "
" The car that I received had low tire pressure in one of the rear tires. I had to keep putting air into the tire over the period of the rental. On return the attendant discovered a nail in that tire. That nail was there when I picked up the car, this the lower tire pressure when I picked it up. This is something that should have been caught by the staff who prepared the car for rental. "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
OLBIA, IT - Reviewed by DARYL - September 15, 2019
" Very good "
" Long line to get car.. only 2 people working. Took aprox 1 hour to get car. It was not Kemwll fault but Sicily by car "
Overall Value: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by TIMOTHY - September 14, 2019
" Kemwel is always my 1st choice when I rent outside the U.S. Keep up the good work! "
" Everything went very smoothly: in and out quickly at check in & return. The car was a bit worn with a number of bumps & scratches noted, but no safety or driving problems "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARI, IT - Reviewed by ANTUONO - September 14, 2019
" Wonderful experience "
" Wonderfully experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by WILLIAM - September 13, 2019
" I have used Kemwel for many years and Kemwel has always provided me with what I needed. "
" Europe does a good job of trying to give the customer a good experience, as well as making it fairly easy at the stations. I have usually picked up vehicles at Altona station,Hamburg, but this time at the airport. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MICHAEL - September 13, 2019
" We have rented from Kemwel several times. This time did not require any special assistance but previously they have been very instrumental in sorting out post-rental discrepancies. We'll be back. "
" Very smooth and pleasant. No games or tricks, just straight information. Drop-off gentleman was very helpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN JUAN, PR - Reviewed by DAVID - September 13, 2019
" This is the second or third time I have rented with Kemwel and have had a good experience. "
" Have rented with Alamo before, very satisfied. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - September 11, 2019
" Kemwel is always good. Thank folks at Kemwel! "
" All good. Thank you Hertz at London City Airport "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ANDREI - September 11, 2019
" Perfect "
" Everything went perfectly. The pickup and drop-off were quite easy. The car was good. I will do this again next year. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by DEAN - September 10, 2019
" Rental as promised. Courteous staff and no problems with the experience. "
" An overall good experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by CHRISTIANE - September 10, 2019
" Excellent. "
" Excellent, in particular when we have a good driver, like Anna.. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RAYMOND - September 09, 2019
" Kemwel, in my brief experience with them, has consistently had the best rates. Will look for them first the next time I need a car in Europe. "
" Second time using Europcar. Easiest car rental experience ever. Easy in, easy out. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARINA - September 09, 2019
" Excellent. "
" I have leased a car for more than thirty years. Exceptional in everyway.. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by ROGER - September 09, 2019
" Very good "
" Very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by BERNARD - September 08, 2019
" good "
" fantastic service even 2 in the morning "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BONN, DE - Reviewed by BENJAMIN - September 08, 2019
" Always good "
" Excellent experience all around. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by FRANCOISE - September 05, 2019
" Always excellent "
" It was fast and painless. The Peugeot staff at the airport were efficient and vey friendly. I had to call to ask about which gas to use (they had diesel and gasoil) and they were equally nice. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by JESUS - September 05, 2019
" The deal was amazing. well worth it. Thank you. "
" . The car was great. Thank you "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by OLEG - September 05, 2019
" good experience. We are many years repeat customers. "
" Great experience. Locating the drop-off place in Mérignac continues to be challenging. Having it at the airport parking would be a huge improvement. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by REINHARD - September 05, 2019
" Excellent "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by RICHARD - September 05, 2019
" Very helpful phone staff. Made my booking easy to complete. "
" Both pickup and drop-off went smoothly and quickly. A pleasant experience and the car ran well. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BELINDA - September 04, 2019
" Always use you "
" Good. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SANTIAGO, ES - Reviewed by GREGORIO - September 04, 2019
" I have been using Kemwel for a long time. I always have had a good experience with them and is the company I use when I need a car in Europe. "
" The person who attended me at the Airport was extremely nice and helpful. Her instructions were very precise. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by SANDRA - September 03, 2019
" Excellent price and service. "
" all good. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by JEAN - September 03, 2019
" Great rates. "
" Excellent service and convenient location. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by STEEVE - September 03, 2019
" I did recommend Kemwel to two English visitors this summer and they rented a car from you. They were very pleased with the experience and will use your services again. "
" The customer service in Nice is excellent. They keep the appointments on time, the car is always ready there are never any problems.! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GILES - September 02, 2019
" Terrific! "
" The antenna was not installed, so radio reception was absolutely terrible. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by VALMOR - September 02, 2019
" Easy and polite service. "
" Easy and polite service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ARNOLD - August 31, 2019
" As always, overall rental was perfectly handled "
" Fast, efficient operation "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BENEDICT - August 31, 2019
" Continue to be very satisfied. I will always use Kemwel for international travel. "
" Very satisfied. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GILLES - August 31, 2019
" Efficient for paperwork "
" Quick pick-up / New car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by EITAN - August 31, 2019
" no 1 the first time with kemwel and we see kimwel a lot. thanks "
" everything was great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by OSVALDO ANTONIO - August 28, 2019
" Like always outstanding, and ready to help for the unexpected. Thank you. "
" Everybody was very helpful , thank you. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RICHARD - August 28, 2019
" Great as usual. Customer for 20 years "
" Staff in Dublin very pleasant "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CHARLES - August 27, 2019
" I liked my car and did not experience any problems . Everything went very smoothly! "
" I liked my car and did not experience any problems . Everything went very smoothly! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ATTILA - August 27, 2019
" Excellent options. They have a vast network of suppliers that are able to provide convenient solution for any problem. Best part, is that you can book with these guys over the phone, and explain your situation so that they can bets help you. "
" Excellent communication, fantastic accommodation. They were even willing to pick up the car at a different location that was more convenient for me. Would not hesitate to use them again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MICHAEL - August 27, 2019
" Very satisfied with booking thru Kemwel. Staff was quick to respond to questions and requests. They provided accurate information and took care of my request. Will definitely recommend to others. "
" Great check in and check out experience. No pressure to purchase extra insurance, features, etc. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by KENNETH - August 27, 2019
" As usual great deal on a car and insurances offered reasonable price to create complete peace of mind. Thank you, "
" they were great. car was relatively new and exactly as booked. experience at counter for pickup was welcoming. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JIM - August 26, 2019
" Always dependable for clear and concise communication. "
" Dependable "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by ANNA - August 25, 2019
" For once, an honest and efficient service. recommended. "
" Very polite and efficient stuff in Palermo "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by MAURIZIO - August 25, 2019
" Very professional every time I rent a car never have a problem "
" Condition of the car inside was dirty after a long trip I didn't want to wait to make them clean "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CANCUN, MX - Reviewed by GAEL - August 24, 2019
" Always reliable "
" No problem "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by FRANCK - August 23, 2019
" Everything is easy going and simple "
" No problems "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MICHAEL - August 22, 2019
" Kemwel is always my go to for rentals in Italy. I've always been extremely satisfied with the quality of the cars and the value of the rental. "
" We travel to Italy every year but this was our first year renting with Peugeot. I was very nervous about the off site pick up and drop off and Travel IT could not have made it any easier. They were prompt; and made the process so easy and fast! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STEPHEN - August 22, 2019
" I like Kemwel a lot. We have been regular customers since 1991 and have never had a bad experience with you. We have had some rental car problems, but those have always been fixed easily. "
" Check-in was a bit chaotic, drop-off was bad. I stood there for about 10 minutes while people around me (before and after) were waited on and I was mostly ignored, though there were a lot of attendants standing around. When I was finally helped, the man was quite brusque and really did not tell me anything. He finally looked up and saw me standing there and said "you can go now your receipt is emailed". This is not like previous experiences I have had and was less pleasant. I like EuropCar a lot and requested them this time. But this process needs some work. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GIOVANNI - August 19, 2019
" The customer service representative was excellent. She answered all my questions and was extra helpful with my rental process. "
" I was given a brand-new vehicle which was very accommodating and fuel-efficiency which our vacation that extra special. I will definitely use this rental company in the future. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JOSE, US - Reviewed by WARREN - August 19, 2019
" Fax is a great company I will rent from them again "
" The entire experience was positive. Found the rental clerk, vehicle performance with upgrade to the rental return "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MICHAEL - August 19, 2019
" This was another very positive experience with Kemwel/Peugeot lease program. The vehicle was exceptionally good and our entire time with the car was without any incidents of any type, We will continue to use Kemwel and numerous friends have followed our recommendations and now use Kemwel for both short and extended European stays. "
" The Peugeot 308 with automatic transmission was a great vehicle. The car had lots of energy, was more than spacious for our needs and a joy to drive. We've used the lease program for a number of years and this was another great car and very good experience. Wish they were sold in the USA. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CELIA - August 19, 2019
" love Kemwell, and have rented from your for years! "
" good "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by DAVID - August 19, 2019
" Kemwel has been a very good place for us to make longer term rentals. "
" This is not our first rental via Kemwel. We have been very satisfied. This time the person at the rental agency gave us an upgrade in the car which we enjoyed very much. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by JOERG - August 18, 2019
" good "
" This time we had a great experience. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by FRANCISCO - August 18, 2019
" Great offers and prices for the rental "
" Great and courteous service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by WALTER - August 18, 2019
" Kemwel makes the lease process - finding the right car, making the reservation and then following up with the paperwork - about as simple and quick as it could be. "
" The Peugeot 3008 performed flawlessly over more than 8,000 km and used about 6.6l per 100km in widely varied driving conditions.. Very comfortable back seat, the reason we leased this car instead of the more utilitarian Partner Teepee (or whatever the current model is called). But it is tight for any cargo beyond the four passengers and is extremely difficult for one to sense the limits of the exterior envelope, making parking a tense and difficult shore,whether going forward or backing up. You have to rely on the backup camera, a risky proposition in any car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTIAGO, ES - Reviewed by THOMAS - August 18, 2019
" The web process was very easy and efficient. "
" Online experience was great but the wait at the counter in Santiago was awful. Each rental seemed to take forever. It was very difficult since we had just come off an overnight flight from the US. The staff were friendly enough once we got to the counter but it took over an hour between the wait and the processing time. Part of the issue was that they spent so much time trying to sell us additional insurance. And some customers seemed to stay at the counter forrever, And once we did get our cars (3 of them in our group) they made a mistake and one of the group had to go back to the terminal to work out the problem just as he was leaving the airport. It was a terrible experience altogether. The cars were fine, clean, new and working very well. The return was easy with no problems. Either more check-out staff, more efficient process or staff who can process cutomers more quickly "
Overall Value: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by JOHNIE - August 18, 2019
" Kemwel is GREAT. "
" The black vehicle (parked nose-in) was picked up in a relatively dimly lit garage. When the vehicle was returned, the Hertz person said that there was a new scratch (not much longer than the diameter of a one euro coin) on the front of the vehicle. A report was filed by me right then about this unsatisfactory and unresolved issue. So far, I have heard nothing back from Hertz. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
VENICE, IT - Reviewed by PIO - August 18, 2019
" I have rented cars with Kemwel for about 15 years. Before that I was renting with Auto Europe, but now they are the same company. My only concern is that this year the zero deductible coverage has increased considerably from previous years. I just hope it doesn't keep going up but I'm not sure if this is under Kemwel control. "
" I have rented cars in Venice for many years and always thru Auto-Europe at first, and then Kemwel. I always had a good experience with Hertz as it also is one of the few companies that let you rent for over a month. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by BARAK - August 18, 2019
" Good rates and excellent customer service "
" No problems, no surprises "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by LUCIE - August 17, 2019
" Amazing ! "
" Excellent! Highly will recommend this company and will book my self again "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by DIANE - August 17, 2019
" I've used Kemwel for years and always satisfied. "
" All okay "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by BARBARA - August 16, 2019
" Seamless "
" Very easy to reserve, pick up and return car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ANTONIUS - August 15, 2019
" Thank you very much for excellent service "
" Everything, from making the arrangement, pick-up and return went very well "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ROBERT - August 15, 2019
" I have used Kemwel for more than 25 years. Their rates are very competitive and fair. "
" I was completely satisfied with both counter staff and the garage staff. they helped me with setting up all the technology in the car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by DOMENICO - August 14, 2019
" I have been renting cars with Kemwel for over 20 years and never had any problems. Very satisfied with Kemwel "
" Very easy rental "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by TANJA - August 14, 2019
" elegant and efficient "
" nice and easy enough for enjoyable vacation "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by KENNETH - August 13, 2019
" Everything with Kemwel was just fine. "
" It would be much more convenient if pick-up and drop-off could be at the Geneva Airport instead of at the remote Ornex site. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by AMELIO - August 12, 2019
" Great experience. "
" Great experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by LUCIE - August 10, 2019
" Great service and very smooth pick up and drop off! Staff in Roissy was awesome and friendly. "
" The 3008 is Great car but for 5 adults a little right in the back! Diesel is a must in Europe for cost! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by SOFIA - August 10, 2019
" Good prices, quick and easy to reserve my rental "
" great company "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by MAIRYM - August 09, 2019
" Good deals "
" Good customer services "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROSTOCK, DE - Reviewed by JAMES - August 09, 2019
" Pleasure to use and a no hassle experience "
" Favorite European car rental "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by MARIA - August 08, 2019
" Very good experience. Rental included insurance and price very reasonable! I will use and recommend KEMWEL. "
" We were 4 seniors and pick up and delivery was the best i have received with any rental>. We received an upgrade which was even better. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TREVOR - August 08, 2019
" A very professional and reliable car rental company which has served me over many rentals "
" I am a repeat customer and because of the high quality of service is why I continue to use them "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE, AU - Reviewed by BARRY - August 07, 2019
" easy and cheap "
" Staff was excellent! "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by LUIS - August 07, 2019
" Cheap Easy Nice "
" Great prices!!! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISBANE, AU - Reviewed by EILEEN - August 07, 2019
" Smooth and pleasant experience "
" Smooth and pleasant experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by HENRY - August 03, 2019
" They are very easy to work with. "
" Very good experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by OLIVIER - August 02, 2019
" Rental + Lease option for France very competitive "
" Quck, Easy to pickup and drop off and ery nice staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by ELVIN - August 01, 2019
" Awesome!! "
" Excellent Service!!! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by JUAN - July 31, 2019
" Very easy to follow stream line process, no waiting at the pick up / return location at all. Minimal paperwork. "
" I am a frequent traveler and this by far was the easiest, most expedite rental process I've experience in a long time. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by JOEL - July 30, 2019
" The entire staff was friendly and helpful. It was a good experience. "
" The staff was very helpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MARIO - July 30, 2019
" Nice booking experience. "
" Easy, no fuss pick up and drop off. Vehicle was dirty on the outside. Prices have gone up too much since last year! "
Overall Value: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by STEPHEN - July 29, 2019
" Great! "
" Great! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JAMES - July 27, 2019
" Always great "
" Easy to understand fees and conditions. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by CHARLES - July 26, 2019
" this was a very easy and efficient experience "
" we were very happy with europcar. he only gripe is that the drop off at Catania was difficult to find and the gentelman that helped us was extremely slow in processing our return.. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ERIC - July 25, 2019
" Great experience (as were our previous Kemwel rentals). "
" Very helpful staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ARMAN - July 24, 2019
" Good "
" Nice "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFLAVIK, IS - Reviewed by JACK - July 24, 2019
" Well Done! "
" well done "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LIMOGES, FR - Reviewed by ALLAN - July 24, 2019
" Great prices , straight forward "
" Staff very helpful car was new , no problems "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by RALPH - July 24, 2019
" KEMWEL has been very good. I will use you again. "
" I left 2 items upon return of vehicle, I boarded my plane. When I contacted Alamo to see if my items were found they told me there was nothing in car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ROBERT - July 24, 2019
" You have always had our back "
" There was some confusion but you sorted it out and all went well "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOWNSVILLE, AU - Reviewed by CLARICE - July 24, 2019
" My experience with Kemwel is also very good easy to book online and very cheap. Thanks! "
" My experience wtith europcar was very good the staff was friendly and kind and very helpful. I recommend my friends and family to hire from them. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RAMCHANDRA - July 23, 2019
" Quick and price comparison helped "
" Pick up was slow but agent was very helpful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by KEEN YEE - July 23, 2019
" Great easy connection with Eurocar, nice price. "
" Long queues during pick up on a Saturday morning but amazing helpful and friendly service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by DAVID - July 23, 2019
" When I called, the customer representative did a good job of helping me understand what was involved in renting a car in ireland. "
" Well organized and smooth. Expensive. "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JOSE, CR - Reviewed by ADAM - July 23, 2019
" Costa Rica has always been problematic in regards to rental car insurance. Luckily this was the best experience there ever. Kemwels insurance coverage was valid. I have had horrible problems in the past with Costa Rica insurance. "
" Costa Rica has always been problematic in regards to rental car insurance. Luckily this was the best experience there ever. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by CHARLES - July 22, 2019
" Straightforward and easy "
" Very quick and easy to pickup the car and get on the road. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by JACOB - July 22, 2019
" Easy to navigate website. Easy to book vehicle. "
" Super helpful staff in Marseille, France. MERCI! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARIA - July 22, 2019
" The booking on-line was effortless and saved me money. "
" The staff at Hertz was extremely friendly and helpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by LUCIEN - July 22, 2019
" Excellent. Efficient. Fair pricing. "
" We have leased a vehicle using this program for the past 20+years. We have been very pleased. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WEST PALM BEACH, US - Reviewed by MARGARET - July 21, 2019
" Extremely efficient "
" The best for car rental "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by HECTOR - July 21, 2019
" Very pleased, have used Kemwel for past two years and will be using again in the future "
" Service was friendly and prompt "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by LANCE - July 21, 2019
" Very good "
" Very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TEL AVIV, IL - Reviewed by YACOB - July 21, 2019
" very good "
" hertz in israel is very bad and i will never rent from them again "
Overall Value: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
VENICE, IT - Reviewed by ROBERT - July 20, 2019
" Everything worked out. That's the best to be said! "
" The only problem with Hertz at Marco Polo airport is that there are two counters: one for Hertz Gold and another for everything else. The Hertz Gold counter is the first you encounter, however there is no signage to indicate that it is solely for Hertz Gold. It simply says Hertz. There is no indication that if you are not a Hertz Gold member, you should go elsewhere. I waited in line a long time, only to be told that I had to go to the other counter which was two floors away. When I finally got the the correct counter, however, the assistance was admirable. "
Overall Value: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by HRIRE DER - July 20, 2019
" Well defined options and positive experience. "
" No hassle and quick service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MICHAEL - July 20, 2019
" Always positive. "
" No hassles "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER - July 20, 2019
" Great experience overall. I have dealt with car rental companies direst but prefer going through Kemwel. Cheaper and all of my questions and concerns were answered. "
" Great experience overall "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MUSTAFA - July 20, 2019
" Highly recommended, very clean car look like brand new. "
" Highly recommended, clean car look brand new. "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALAN - July 19, 2019
" Many rentals over many years, never a problem. "
" Good car, drop off was a confusing mess of cars, took way too long "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by MARIUS - July 19, 2019
" Very easy and straightforward. Excellent program, recommended to anyone who is planning an extended trip toi Europe. "
" I have used this program since many years. I love the small Peugeot's we get. 60 mpg (for the diesel ones) is unbeatable and you won't find a better deal than $23/day (including full insurance) for extended stays anywhere else. I will use Kemwel for all my long trips to Europe. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROBERT - July 19, 2019
" Easy to book, helpful staff "
" Great car. Surprising power and pickup for a small diesel. Economy was somewhat questionable, howveer, with a/c on almost all the time during heat wave. Mileage per liter dropped significantly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by RANDOLPH - July 19, 2019
" The car served our purposes very well; it was reliable and in great condition "
" The car served our purposes very well; it was reliable and in great condition "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by HAZEL - July 19, 2019
" Easy to book and great communication "
" Lovely friendly welcome, efficient and professional service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LAWRENCE - July 19, 2019
" Easy to use and cheaper than going directly to the car hire company! "
" The car wasn't clean on the outside when we picked it up but was fine internally. Quite a lengthy wait when dropping off the car but the airport was busy so can't expect anything else really. Maybe more staff needed at busy periods? "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SAN JUAN, PR - Reviewed by LUIS - July 19, 2019
" This is the only company that I will use for my car rental needs from now on. They are the best!!! "
" My experience was awesome. I love Alamo - the car was great! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by MARITZA - July 19, 2019
" Good "
" Car was dirty inside and bad smell "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PARIS, FR - Reviewed by JOHN - July 18, 2019
" Great experience!! No problem with service. Will use in the future. "
" Great experience!! No problem with vehicle. Will use in the future. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAUNCESTON, AU - Reviewed by VIRGINIA - July 18, 2019
" Was quick and easy to follow on the internet "
" Very friendly staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
AMSTERDAM, NL - Reviewed by WOLF - July 18, 2019
" Easy to use, no hassle. "
" Friendly staff, very helpful! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALFRED - July 18, 2019
" Kemwel is always the best for renting cars in Europe. When I've had any problems in the past Kemwel has always stepped up to resolve them. "
" Drop off details were not included. The return listed only the Hertz office in Glasgow not the parking garage at which we needed to drop off the vehicle. I had to phone the Hertz office to find out in the midst of traffic in downtown Glasgow and, because of all this arrived a few minutes after the office closing. Fortunately another customer was being serviced and the Hertz staff member said, rather rudely, "we'll you're lucky this other customer was here." I replied "I was only late because no one gave me clear directions about dropping off the car!" "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
AIX EN PROVENCE, FR - Reviewed by GAEL - July 18, 2019
" Nothing to say more: it was a very satisfying experience from booking my reservation with an agent that was fast and efficient to picking-up the car at Aix, the cleanliness of the vehicle and the drop-off. The way it should be and just perfect. Thank you very much. "
" Nothing to say more: it was a very satisfying experience from booking my reservation with an agent that was fast and efficient to picking-up the car at Aix, the cleanliness of the vehicle and the drop-off. The way it should be and just perfect. Thank you very much. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BELFAST, IB - Reviewed by JOSHUA - July 17, 2019
" Good price, excellent service when we needed to swap credit cards for the proper insurance coverage. "
" The pickup went well, the car was very suitable and performed well. The dropoff was quick, but they could not provide a receipt and still have not provided one by email. The attendant assured us verbally that the car was returned in good condition, but our credit card was subsequently charged ~$23 and we still have no explanation or receipt for this. "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PORTO, PT - Reviewed by KEN - July 17, 2019
" Kemwel's website was easy to use and I found their rates to be very competitive. When I arrived in Portugal, everything was booked as promised. "
" Avis was very good, the car was top-notch (and fun to drive). "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JOHN - July 16, 2019
" As always, a fully satisfactory experience. "
" This was one of the smoothest rental car transactions I've ever experienced. Perfect! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ERIC - July 16, 2019
" I had a very easy time picking out a car and location online. "
" It took over an hour and a half from when we first got online at the rental shop in Venice to when we actually received the car to drive away in. There was one person at the counter and about 6 families/customers online in front of us. If seemed that the other car rental shops in the strip had much faster service. "
Overall Value: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 6
SAN JUAN, PR - Reviewed by JOSUE - July 16, 2019
" Kemwell had the best deal i ever had. They were very helpful on any time i contacted them "
" Very helpful with the offer of the car. Upgraded to a bigger car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by PETER - July 16, 2019
" Good service "
" Good service, reliable car and European return maps with fuel stations marked and route to rental car drop-off at Avignon TGV very helpful. "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by RONALD - July 16, 2019
" Good to business with "
" Car reserved not available. I was upgraded to larger vehicle. "
Overall Value: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAIRNS, AU - Reviewed by LISA - July 16, 2019
" Easy to reserve a car at a good price. "
" Easy to check-in. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by WILLIAM - July 16, 2019
" Kemwel is the best! "
" The car was great. There was a big delay in getting the car at Bordeaux Airport. One hour! "
Overall Value: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - July 15, 2019
" I'll definitely use Kemwel in the future "
" Great value, easy transaction, great vehicle. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by BEATRICE - July 14, 2019
" Easy booking, no problems. "
" Excellent customer service! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by VERONICA - July 14, 2019
" Always an easy process with Hertz at Toulouse Airport "
" Always a pleasant experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by ALBERTO H - July 13, 2019
" The whole experience thru Kemwel was perfect. The price, the vehicle were outstanding. I highly recommend to book through Kemwel!! "
" I am an Alamo insider since probably 2016, that sums up everything. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by WANTAE - July 13, 2019
" Good "
" I missed the entry of car return area so i think it needs more detail information about the car return. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TALLINN, EE - Reviewed by STEPHEN - July 13, 2019
" Good thing I had an International Drivers Permit as they said they would not rent one without a permit. It would help to remind people when they are renting in countries that require and IDP "
" Fine. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by ARIANNA - July 13, 2019
" There were no issues and all charges were exactly as stated on the initial invoice, the whole process was smooth and simple. I'll definitely use Kemwel again. "
" There were no issues or additional charges when picking up the car and the employees were super friendly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIBOURNE, FR - Reviewed by BEVERLY - July 13, 2019
" This is the first time I have been to Europe Car this season and I was very impressed. Their office is much bigger and nicer than Avis's one at the same train station - and is air conditioned. The car was great and so was the staff. "
" I got there a little early and that was fine. The woman who did the paper work asked the man who also worked there to show me the car and how it worked, something I insist upon. He got the GPS working with me and stayed with me until we made sure that it was working. A very good experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GINO - July 13, 2019
" Always a great rental, never had any issues in the many, many years I have been renting through Kemwel. "
" Great rental. The car was new, clean and ready to go. Outstanding staff at pick up and drop off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by ROSEMARIE - July 13, 2019
" Easy "
" Exceptional "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PETER - July 13, 2019
" Nothing to say. We have been using Kemwel for years (though only recently for airline tickets.) We have always been very satisfied, the people are friendly and helpful and the prices are great, and it has made our travels so much easier. I have recommended Kemwel to many of our friends. "
" It was a great experience. Everything at the Hertz Rental facility went smoothly. No long lines, things moved through. No hassle with the reservation and there we were in the lot choosing and picking up a car. The car was clean and it had a spare tire! Returning it was also smooth and fast. A great experience. Thank you. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by JORGE - July 13, 2019
" Very easy company to work with. "
" Enjoyed their professionalism. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN JUAN, PR - Reviewed by ISABEL - July 12, 2019
" Would use again. "
" All staff very friendly and courteous. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by RICHARD - July 12, 2019
" Brilliant again, no complaints. "
" Only two people serving a long line of waiting customers. In amongst all the chatting and laughing, they each processed one customer every 8 to 10 minutes. "
Overall Value: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN JUAN, PR - Reviewed by LORRAINE - July 12, 2019
" Excellent "
" Excellent experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by WALTER - July 11, 2019
" I used the in the pass "
" I will recommend "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RONALD - July 11, 2019
" Easy booking process via web site. All very smooth. "
" Check in wait was about 30 minutes. Reservation information was accurate. Was provided with a very nice car which suited our needs. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by LUIS - July 11, 2019
" was a great car rental "
" were fast and very kind "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ROMAN - July 10, 2019
" Very good! "
" Very good! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by RICARDO - July 08, 2019
" Very professional. Great price "
" Very professional with timing on the rental "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JEFFREY - July 08, 2019
" Excellent service. "
" They tried to talk me into an upgrade first thing. I wish I had taken it. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by JENNY - July 08, 2019
" Affordable & convenient. "
" Very professional people working there. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by MIGDALIA - July 08, 2019
" Very Satisfied "
" Very Satisfied "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RAROTONGA, CK - Reviewed by LANA - July 08, 2019
" Great communication in our booking. "
" Great vehicle. Perfect for our trip. Pick up and drop off were very easy and convenient at the airport. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by JOHN - July 07, 2019
" Always good "
" Good "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PARIS, FR - Reviewed by STEPHEN - July 07, 2019
" Kemwel seems to have the best prices and consistently good service. "
" This was our 15th tripe to Europe and using Open Europe. They have all been good and keep improving each year. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ROBERT - July 07, 2019
" Always excellent!! "
" Very good! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WELLINGTON, NZ - Reviewed by RUTH-HELEN - July 07, 2019
" Very easy and convenient to pick up and drop off. Car was well-behaved. Rates very good. I will book with you next time! "
" Very easy and convenient to pick up and drop off. Car was well-behaved. Rates very good. I will book with you next time! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KLAUS - July 06, 2019
" Great "
" Good car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by GERALD - July 05, 2019
" Easy to make a reservation. Always a good value "
" Easy check in & checkout. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by DONALD - July 05, 2019
" Excellent-- probably our 20th experience and we have always had good experiences. "
" Excellent -- no problems. We especially loved the back-up camera. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by MICHAEL - July 03, 2019
" Voucher worked without an issue "
" Accommodated an upgrade using voucher "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by JOSE - July 03, 2019
" Kemwel sight was easy to manage and fast very positive experience "
" I entered and was out in about 15 minutes it was the quickest ever I was impressed with the process will definitely use you guys again "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MOHAMED - July 02, 2019
" Excellent "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CHARLES - July 02, 2019
" Reservation worked as expected. "
" Have used Avis for many years. Friendly and helpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUXEMBOURG, LU - Reviewed by EVONE - July 01, 2019
" Extremely helpful staff and pleasant to our many changes! "
" Great experience and would definitely recommend and use again! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by NERIJUS - July 01, 2019
" we will definitely recommend to acquaintances "
" Very satisfied with your service, we got more than you expected. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WENDY - June 30, 2019
" Easy to deal with and helpful "
" The man checking me in was amazingly helpful. Personally showed me everything about the car. Easy and straightforward to deal with I was very happy with thrm "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ADRIAN CONSTANTIN - June 29, 2019
" Very professional "
" Very pompt and professionl "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by SHAWN - June 29, 2019
" Very helpful with questions I had and patient "
" Very fast and efficient staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by ANGEL - June 27, 2019
" Very satisfied "
" Great service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GIULIO - June 27, 2019
" All good "
" Nice staff "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ROME, IT - Reviewed by LORRAINE - June 27, 2019
" I have rented through Kemwel for 3 years and always found them very accessible and receptive and very helpful. This year I needed a lot of assistance in changing pick up times due to plane delays and found the staff extremely helpful. "
" Pick up and drop of went very smoothly at the Rome airport. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STRASBOURG, FR - Reviewed by RAKESH - June 27, 2019
" I had to make several changes to my reservation. And almost every time I called, I got excellent support. Grace, Camille and Caleb are all very good. And thanks to Miles' timely advise, I got the International Driving Permit in time for my travel to Italy. Thank you. "
" It was a seamless experience hiring the car and returning it. The staff was very friendly and had a very positive attitude. Excellent. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by WILLIAM - June 26, 2019
" Have already shared our experiences and have referred friends. "
" Positive experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by PAUL - June 25, 2019
" Great experience "
" Everything worked out great. No problem with voucher and was upgraded to a larger car at no extra cost. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by AHISKAL - June 25, 2019
" Best prices around, thank you. "
" Friendly, efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ZOLTAN - June 25, 2019
" Excellent "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by VALERIE - June 24, 2019
" Easy to contact, helpful service "
" Very efficient drop off and pickup "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by THOMAS J - June 22, 2019
" Always my first choice. "
" Always a great option. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by PATRICA - June 20, 2019
" I really love the fact that I can discuss everything on the phone with your agents--they have ALL been very helpful, patient, and friendly over all the years I've used Kemwel. Thanks! "
" The Hertz agents were kind and very efficient, no waiting or problems, everything explained clearly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by VINCENT - June 18, 2019
" Excellent "
" excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by JOSE - June 18, 2019
" Great service "
" Ok "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ALVARO - June 18, 2019
" My experience with Kemwel was great with it. I will recomend it to my friends as much I can. Thank you. "
" I was very pleased and very satisfied the way Avis Rental Cars treated me. Thank you very much. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by KIRUPAKARAN - June 18, 2019
" It was very good. "
" It was very good except the pickup process was slow. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by JAMES - June 16, 2019
" Great ad usual "
" Great experience, only wish could pick up at airport without having to call based on Airline flight number given. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALERNO, IT - Reviewed by MICHAEL - June 16, 2019
" Great deal and all the details were handed perfectly "
" Extremely pleased and thankful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERTH, AU - Reviewed by YULIUS - June 16, 2019
" Very easy and professional but give at least a couple of weeks before the trip because they might need to confirm your reservation first "
" Very easy and professional and fast service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CASEY - June 14, 2019
" Overall experience was great. "
" The process was fairly organized. We were able to skip the wait time in the airport, and go directly to the pick-up counter. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by INGRID - June 14, 2019
" Always very helpful and patient I always have a positive experience with Kemwel.representatives "
" The representatives were helpful, professional and kind, thank You "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by JOHN - June 14, 2019
" Excellent service. "
" Check-in process is somewhat slow but overall no issues. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JEFFREY - June 14, 2019
" I really like booking cars with Kemwell. They make it easy. "
" The car was perfect and they helped me with navigation "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by VIVIAN - June 12, 2019
" This is the third rental car through Kemwel and this one was the easiest and best service in my opinion. "
" Great car and no problems or issues. Efficient service at pick up and drop off locations. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SORRENTO, IT - Reviewed by MICHAEL - June 12, 2019
" I have used KEMWEL and Auto Europe for many years and have been pleased with their service. "
" The staff at both the pickup and drop off were very knowledgeable as well as being very curious "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by CRAIG - June 12, 2019
" Excellent service. Love that it's all prepaid with Europcar (no local fees to pay). "
" Great, no problems. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by ADAM - June 12, 2019
" Easy breezy "
" Had to wait a little while but staff was super friendly and got it done. Car was exactly what I wanted. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by SUSAN - June 12, 2019
" We always use Kemwel. Fantastic service, very reliable and the staff are so helpful. We always get the best price/car to suit us.. "
" Fantastic service every time. I would highly recommend renting with Europcar. Inexpensive and reliable.. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERTH, AU - Reviewed by YULIUS - June 11, 2019
" Very smooth and easy rental process, especially through kemwel "
" Very smooth and easy rental process, especially through kemwel "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by HANS - June 11, 2019
" Good "
" I used cars at Stuttgart Airport many times and again in July I'm always told no damage or Scratches, my car had Scratches a nd when I tried to report it nobody would answer the Phone. I don't like to be charged for others damage. The pickup area is dark,the drop Of area has good lighting. Customers must be aware of this. "
Overall Value: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 5
FRANKFURT, DE - Reviewed by ERIC - June 11, 2019
" Quick and easy and great prices! "
" Hertz was great. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AURAY, FR - Reviewed by JAMES - June 11, 2019
" Great price and very efficient helpful "
" Quick pick up and drop off good locations and no extra for airport drop off which was extremely handy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by KEITH - June 11, 2019
" Kemwel was always excellent in booking and in filing the claim for our experience. Have not problems with Kemwel "
" arrived on-time CTA and found that Hertz European Reservation system down. No notice of problem, gentleman standing inline told me the problem. Registered, after 2+hours noticed other people cutting line, complained, situation corrected. After 3 hours my name called, the representative took all my information, manually, and then proceeded to tell my they did not have the car. They new this and why they did not post a note for me to contact counter is beyond me. I of course lost my cool, one representative called the police-after hearing my side of the story police totally understood. Hertz offered us 2 cars but again, this is not what was booked and paid for 8 months ago! Plus the other driver had one too many beers over 3 hours sitting in the bar. Ended up contacting my local representative for house we had rented, arrange for a private transfer-200 euros. Before being picked up, made nice nice with rep that called police and promised the car would be delivered to hour home on Monday June 3rd. Again, cost me 170 euros to have car take us to Mt. Etna for a tour that had been arranged. House rep contacted me and said they finally had car and i picked up on the return from tour. The manager would not comp the 2 days or any cost of private transfers, only offered a full tank of gas. Not Kemwel fault-total lack of professionalism from Hertz. Never say never, but will try to avoid Hertz in the future. I have filed a claim thru your company-let's see what happens. You asked! "
Overall Value: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
BUDAPEST, HU - Reviewed by QUINTIN - June 11, 2019
" Good Experience!~ No problems. "
" Good Experience. The counter service was very helpful. "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
KIRUNA, SE - Reviewed by TAI HO - June 11, 2019
" Very helpful agent and vehicle in good condition "
" The car is great with performance. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOURNEMOUTH, GB - Reviewed by DEAN - June 11, 2019
" Had to wait a few hours before the voucher came but then your customer service people made sure I had the voucher and that all was ok. Good service "
" No issues even had an upgrade free "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by ABDELAZIZ - June 10, 2019
" Great. "
" Far way difference between Avis Madrid, Valencia and between Avis Luxomberg; at lux, the counter was not very friendly and was unprofessional, but in Spain was all great, more than expected and the experience was greater. The car was great, flexibility with extending the car but a point to note out that it was difficult to extend the care rental for one day over the phone and we had to pass by the nearest Avia to extend it, so it will be more easiye if this service would be available for customers. I might book a car in Portugal next weekend, and if there is any offers I might consider renting a car again. I looked at the convertible cars but sounds way expensive, but I'm open for deals. Regards, Aziz "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by FURIO - June 10, 2019
" I have been using Kemwel for years and I plan to continue until the price offered are competitive. "
" New Car, I was given an option between two different cars. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by MARCELLA - June 10, 2019
" We have booked via Kemwel in the past and always know that we will get the best price. "
" We were pleasantly surprised by a new vehicle with very low miles. It even included a built in GPS! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by THOMAS - June 08, 2019
" We have gotten Peugot's many times through the years, first through Sodexo, and the last two times (separated by 10 years) via Kemwel. Our experiences with Kemwel have been far superior to those with Sodexo and we frequently recommend you to friends making longer trips by car in Europe. "
" We love Peugots. In the 1980's/90's when they were available in the states we owned three of them (1 504 SW, & 1 505 SW & 1 505 SED) all of which we loved. And we would have happily kept the one we just had ( if parts & service were available here in WA state. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by STEVEN - June 07, 2019
" Great company to work with. Everyone was very helpful and friendly. "
" Loved this car! This was the second year in a row that we leased this particular model. Fun car to drive! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by WILLIAM - June 07, 2019
" Always good. "
" I have not received an invoice from First. In an e-mail sent to me, First said they would have an invoice to me by May 29th. It is now June 7th, no invoice although my American Express card has been charged. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GENE - June 07, 2019
" ease of use, efficient competent staff "
" ease of use, efficient, courteous staff, caveat emptor upsell "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PARIS, FR - Reviewed by TIMOTHY - June 06, 2019
" We have used Kemwel over several years. "
" Very difficult to find CDG return. The given GPS address for return was ineffective and forced us to call and be led to the office. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
ROME, IT - Reviewed by MARGIE - June 06, 2019
" I have always been pleased with you. "
" I had a 60 day rental for a Panda or similar at FCO (I do this long-term twice a year) and when I said that I hoped they had a good car for me because it was such a long rental, the woman told me that she had only one car (Panda) and that had almost 25000 km on it, or some such, and that I would have to be returning it to Europcar and exchanging it for another car at some point during my rental. They would need to sell it because the "mileage" would reach its maximum. This would have been an enormous inconvenience for me and something I should not have had to deal with. The only thing she said she could do was offer me a new Citreon deisel for 2 euros per day more. I asked if that included VAT and she said yes, but it did not. I took that car and paid an additional 180 euros when I was presented with the final bill upon dropping off the car. I am writing these comments to you as a very longtime customer of yours - I'm always pleased with Kemwel/AutoEurope but Europcar should have presented me with a viable vehicle for a 60 day rental...and I'm not happy with them about this! "
Overall Value: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BERLIN, DE - Reviewed by SIEGFRIED - June 06, 2019
" I always book my car rentals through Kemwell or AutoEurope They offer the best service as well as the best rates "
" very professional and customer oriented staff,, "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GIULIANO - June 05, 2019
" The Kemwel booking process was great I'd use your services again "
" Good overall... On picking up the car the requested car a VW Golf wasn't available which was frustrating .. So a similar car a Fiat 500 Large was provided All in all it was OK the staff at the counter were OK as well "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by THOMAS - June 05, 2019
" Used it for years. "
" The car was dirty when picked up. Within the first day the front right tire had to be filled with air. Mileage for the Jeep was atrocious - had to be refilled every other day. "
Overall Value: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
TOULOUSE, FR - Reviewed by DEAN - June 05, 2019
" Excellent service "
" One of the best rental experiences ever. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARCO - June 05, 2019
" I used Kemwel several times. They have always been very reliable and extremely helpful when my plans changed "
" Everything was well. But I was told at the counter, picking up the car that vandalism was not covered by the no-deductible insurance. For vandalism coverage I needed another insurance. I was not aware of this. Better to warn customers beforehand. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by JOAN - June 04, 2019
" Easy, smooth , the people I turned the car to were very pleasant. Good experience all around. "
" Very easy ..tried to sell me Ins, toll etc .. I think that is normal "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by MARIA - June 04, 2019
" I have booked with Kewell in different countries and am always satisfied. "
" it was easy to get to and rent the car. no issues. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by TERRY - June 03, 2019
" Friendly, efficient service. Patiently worked to find the right vehicle at best price. I've used Kemwel 5 times for extended trips over the last 20 yrs. "
" Efficient service. I highly recommend the Fiat Tipo SW diesel for 4 passengers with luggage. Reasonable pricing. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SIENA, IT - Reviewed by GLORI - June 03, 2019
" Kemwel customer service is great! "
" The personnel were irritated that I asked to check the car for pre-existing damages. Also, they did not check upon return "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by EDWARD - June 02, 2019
" Great car, value, and ease of pickup and drop-off. "
" One complaint. The overhead light in the car would turn on at nighttime and would stay on. We could not find out how to turn it off in the car manual, nor could we find it when we googled it online. It was distracting and made driving a bit difficult. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by JULIE - June 01, 2019
" I have recommended your company to many of my friends that visit me and Italy and they use your company and have been very satisfied. "
" Always a customer focused, friendly experience. I travel to Verona, Italy airport twice a year and they recognize me, listen to me and take care of me. VERY satisfied "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RICHARD - June 01, 2019
" The experience was great. There are a few items on the final AVIS invoice that we have asked Kemwel to follow-up on. "
" There are just a few items on the final invoice we are unclear about. We have asked Kemwel to follow-up. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DONALD - June 01, 2019
" seamless rental experience.. "
" good experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by PIERRE - June 01, 2019
" well priced "
" offered an upgrade at a reasonable premium "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FLORENCE, IT - Reviewed by CARTER - June 01, 2019
" Always love your service and ease of doing business. "
" Very easy to rent with "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARK - June 01, 2019
" Enjoy doing business with Kemwel. "
" Fine service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MARKOS - June 01, 2019
" Booking was easy and a great price! "
" Rental went perfectly, received excellent service at pick-up and drop-off. Very courteous, friendly and efficient staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by VINCENZO - May 31, 2019
" It was a pleasure to book with Luna she was fantastic!!!! "
" The girl at Hertz is was great! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by JANN - May 31, 2019
" I always recommend Kemwel to friends and family. Always a good experience. "
" Great experience! Thrifty-Hertz at the Amsterdam airport even offers excellent cappuccino. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KOPER, SI - Reviewed by SUSAN - May 30, 2019
" Kemwel has always been a professional, fair priced group to deal with. Thank you once again. "
" Avant Car is Koper was terrific. The agent and his assistant were very knowledgeable, courteous, friendly...just very nice men. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by POLLY - May 28, 2019
" Love Kemwel. "
" Everything went very smoothly picking up and dropping off. I got a Fiat 500 - my favorite car ever. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GARY - May 28, 2019
" Kemwel made the experience of renting a car simple and efficient. I picked the car ahead of time and the communication from the company prior to me picking up the car was excellent. The whole process from start to finish was simple and easy. "
" The experience with renting a car from Europcar was excellent. I rented a car in Naples Italy to get to Tuscany and Florence. The pickup and drop off process were very simple. The car was new and was very comfortable. I will use Europcar again in the future for car rental in Europe. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by BARTLEY R - May 27, 2019
" It all worked! "
" Crisp, efficient, friendly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ORESTE - May 27, 2019
" I have used Kemwel several times and I am always very satisfied. I will use Kemwel again in the future. "
" The wait time at the airport in Lisbon was over 40 minutes. They should separate lines for people have paid in full from those who had to pay. This wait time was unacceptable "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by VANNI - May 27, 2019
" As far as Kemwel , I am very pleased. WIll continue to use your service "
" The staff at the Milan Railway Desk seemed disorganized and the process to get the car was a bit choatic. "
Overall Value: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ANTHONY - May 27, 2019
" Great car and GPS worked perfectly in rural France! "
" Great car and GPS worked perfectly in rural France! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RANDALL - May 26, 2019
" The rate I received was much better than I had been seeing at other agencies. I had used Alamo in the past, but your rate was hundreds of dollars less expensive. "
" Agent was very courteous and helpful. I joked that I had accidentally booked a smalled car than I usually do, and the agent gave me a free upgrade! Very nice of the agent. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by MICHAEL - May 26, 2019
" Price was good "
" Long lineups at Hertz for car pick ups. Also car has warning light on but not sure why. Otherwise good experience. Got upgrade to Alpha Romeo for free "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FLORENCE, IT - Reviewed by HOWARD - May 26, 2019
" Always a pleasure to deal with. Best rates best coverage and consistently excellent staff. "
" I didn't get an upgrade even though I am Presidents Circle with Hertz. The car I got was very strange. "
Overall Value: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by LEONARD - May 24, 2019
" Great experience will use Kemwel again thank you. "
" Great experience no problems "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LEONID - May 23, 2019
" Good agency "
" Good company "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by WAYNE - May 23, 2019
" Highly recommend "
" Great car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SHARON - May 22, 2019
" I have used your service several times and plan to keep using it. I've also recommended to many friends who have all expressed complete satisfaction. "
" Super easy in and out because of the Kemwel relationship. There are never any questions with voucher or terms/conditions... especially related to the super coverage insurance inclusion which is the main reason I rent through Kemwel. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANTIBES, FR - Reviewed by STEPHEN - May 22, 2019
" very smooth process. "
" Very smooth process. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by STEVEN - May 22, 2019
" Great pricing, and very helpful in changing the timing of my rental pick up. "
" Friendly staff, brand new car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by JOHN - May 20, 2019
" Have used Kemwel for years when renting a car in Europe. Always helpful and knowledgeable. Highly recommend getting zero deductible as someone scratched our car when in a parking lot. Nice to have no worries. "
" Only issue was when we left the airport the tire pressure light came on. We were concerned whether we had a flat or not. Hard to find a place to check the tires. Recommend that is checked prior to giving the car to a customer. Otherwise everything was good. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GREGORY - May 20, 2019
" the price including all the features and insurance coverage was unbeatable. A great automobile for a great price. "
" the car exceeded my expectations and had all the newest features, Controls were terrific as they were placed for easy use, cruse, Radio controls GPS controls and the resposiveness of the car was terrific. We leased an audi A3 and it was a terrific automobile "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by ANDRES - May 19, 2019
" All good "
" All good but all fees, that was charged at the end. Around $93 dollars more, I need to understand the bill "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JOHN - May 19, 2019
" Always a pleasure, stress free to work with Kemwel. They always check price and offer refund when price of car drops. "
" Professional service, well arranged. Car was as requested, nearly new and had sufficient baggage areas. Very fast on arrival and return. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DAVID - May 18, 2019
" Efficent and responsive "
" Beautiful new car, great service. Chas de Gaulle a little tough to navigate for first timers "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DANIEL - May 18, 2019
" Excellent! Everybody has always been very good, and Danijela has always been exceptional!! "
" Excellent! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLOTTE AMALIE, VI - Reviewed by GARY - May 18, 2019
" No problems at all with the rental experience. "
" The Budget staff at the Cyril E. King Airport was extremely pleasant and efficient. Within minutes of landing and collecting our luggage, we were in our car and on to vacation. I rated the car condition a 5 because it had numerous dents, scratches and cracked bumper cover from previous guests. Although I rated it a 5, I did not mind the condition, because the driving conditions on Saint Thomas are challenging and I didn't have to worry about having a brand new car. Besides the scratches, the car was mechanically sound and the inside was clean. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by LESLEY - May 18, 2019
" Kemwel has always worked well for me. I'm going to be doing a lot of renting this year and I will always call Kemwel first "
" Alamo is fine but its Kemwel that I rent from "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DAVID - May 18, 2019
" your service is great "
" we be using your service again thanks. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by BERNARDO - May 17, 2019
" I have always found Kemwel to be a reliable and helpful agency. I recently spoke with someone in the Portland, Maine office, and he was exceedingly helpful and kind. Great job! "
" Everything proceded smoothly with the Madrid Europcar staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by TERRY - May 16, 2019
" As always, everyone very helpful. Everything ready for me on arrival in Rome. And GPS arrived on time and worked well. "
" By far best rental experience I have had in Europe. They got my out and on my way in minutes. Very efficient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JOHN - May 15, 2019
" Good "
" Vehicle wa damaged when I picked it up but was noted on pick up sheet. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LONDON, GB - Reviewed by MEHR - May 15, 2019
" Phone representative made easy work of a complicated booking and payment situation. "
" easy to use and change / adapt reservations. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by CARLOS - May 14, 2019
" The people very profesional. "
" Mi experiencia es Españ (Spain) fue excelente "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LAYNE - May 13, 2019
" Great experience and great car. Very satisfied. "
" Great experience and great car. Very satisfied. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by DOUGLAS - May 13, 2019
" I appreciated the reasonably priced option for full insurance coverage "
" Car was a little dirty and had some nicks. Nicks are OK, but they should have them recorded for the car to make checkout easier. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LIBOURNE, FR - Reviewed by BEVERLY - May 13, 2019
" I have been renting through Kemwel for the past 25 years, both short term rentals and long term leases. Kemwel always has my back and as long as Kemwel is in business, i will never rent or lease a car from another company. "
" This is the first time i have used Avis at Libourne. It was very easy and the person who helped me was very knowledgable and courteous. It was a very positive experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRIAN - May 11, 2019
" Excellent "
" The outside so the car was dirty when we picked it up, the transmission easily slipped into reverse (no down press or button), and they tried to charge me $750 for a pre-existing dent when I brought it back. Fortunately my wife had taken picture of it when we picked up the car. I also don't understand the final charge that went on my credit card. "
Overall Value: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 3
MILAN, IT - Reviewed by EDWARD - May 11, 2019
" I have used Kemwel exclusively for years now. Always the best prices and customer service. We made mistakes booking the wrong car or having to adjust pick up dates because of travel related delays in the past, and Kemwel was more than helpful in making sure everything was ok for us. Excellent customer service! "
" Couldn't ask for better service or better car condition. Great experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHARLES - May 11, 2019
" Excellent prie, car, total experience. "
" Great Experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by SEAN - May 09, 2019
" Great experience again. I love that I was able to rebook at the lower rate when the rate went down. "
" Overall very good but the upsell offers were a bit annoying. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by VICTOR - May 09, 2019
" Amazing "
" Great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GUADALAJARA, MX - Reviewed by AMELIA - May 08, 2019
" Excellent service "
" Excellent service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by DAVID - May 08, 2019
" Very good as always. "
" Excellent car. Navigation system difficult to manage in English. Verbal requests often not understood and stopping to manually input not practical. Relied on Google map instructions most of time on trip. Overall, very satisfied, except near double of fuel cost at turn in as instructions not clear on navigation and unable to then find a station before airport. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by FREDERICK - May 08, 2019
" Great. "
" When we went to check car out office staff they couldn't find our reservation initially then told us our luggage wouldn't fit in the car. They also said we don't want a gas car as diesel was much less expensive. (There were only 2 of us renting a 4 door car.) Ridiculous upsale pressure. "
Overall Value: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NANCY - May 06, 2019
" Kemwel was easy to deal with and I will try them again. "
" Acceptable but not stellar. Slow pick-up and difficult to follow video inspection photos of car in which reflections looked like dents. Thankfully no issue but presumably would have been a big long wait if so. The clerk seemed to think emailing the photos solved any questions but with international travel - we do not necessarily get email quickly on our phone. Plus no way to dispute if current photos. The car - a renault scouter - seemed more basic/economy in features than the nissan qahsqai's we have rented in same class before. In this car, the key would come out even in drive which is bad safety - especially on an unknown car. One tire had a slow leak and when we mentioned on check-in, the check-in dude looked at us as if we were crazy. On check-in difficult to know where to go. The 30 Euro site fee on check-in was charged in U.S. dollars instead of Euros with no question asked re our preference (despite the recital on the printout that a choice had been given). All in all, an acceptable rental given the reasonable price for automatic, but this rental did not leave me a big fan of Dollar in Dublin. "
Overall Value: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by JACOB - May 04, 2019
" Very easy and fast "
" It was nice but they don't have the exact car I ordered, so they shouldn't tell they have "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by MICHAEL - May 03, 2019
" Great car made for a very enjoyable trip "
" Wonderful car a joy to drive. Live the navigation. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by OWEN - May 02, 2019
" No problem with Kemwel, they got me the van that I needed and were efficient "
" Don't plan to rent from this facility in Florence unless you have 1-1 1/2 hours to to wait at the counter. When In got there, my ticket number was 61 and they were calling customers with # 40 Really!!!!!! "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ZACHARYA - May 01, 2019
" Good "
" Had issues getting the car but they were nice and tried to make it right "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by SUZANNE - April 30, 2019
" Excellent customer service! "
" Excellent experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by FLORIAN - April 30, 2019
" Very good "
" Very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by FIRMAN - April 30, 2019
" The rental process was smooth and efficient. "
" We were especially impressed with the pick up and drop off personnel. They were efficient and cordial. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by PETER - April 30, 2019
" GREAT SERVICE "
" GREAT PEOPLE "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by RAYMOND - April 30, 2019
" Been using your firm for years and will continue! "
" Car delivered without gas gauge display "
Overall Value: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NAIROBI, KE - Reviewed by TONY - April 27, 2019
" I got to the airport early and they took great care of me. Plus got a free upgrade. "
" Great customer service!! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ERIC - April 26, 2019
" Glad to have found your service. good prices, and helped me to find the type of vehicle I needed. "
" Van condition was a little bit rough. Dented, one tire a little low on air. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ZURICH, CH - Reviewed by IAIN - April 26, 2019
" Simple, great customer service after needing to change credit cards. "
" Nice car! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by STANLEY - April 25, 2019
" We have dealt with Kemwel for over 10 years and have ALWAYS been very pleased. "
" English speaker at the French counter... great! Easy rental pickup and easy return. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by BERNARDO - April 24, 2019
" Smooth, and easy. Conversation with agent regarding change in contract was pleasant and easy. "
" Efficient and convenient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by NOEL - April 23, 2019
" We've been a Kemwel customer since 1985. "
" We favor Hertz auto rentals. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ALDO - April 23, 2019
" Have dealt with KEMWEL several times for international car rental and pleased with service. "
" Processed in and upon return in a timely manner. very accommodating in providing requested small automatic vehicle. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PHILIP - April 22, 2019
" Very friendly people! "
" Easy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by JENNIFER - April 20, 2019
" I always rent with Kemwel; the agents are very helpful. "
" The service at the desk in Marseille (Marignane) was exceptional! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WICHITA, US - Reviewed by DUANE - April 19, 2019
" As many times before, rapid and competent service, all resulting as promised. "
" swift and no problems. Have not yet seen billing on credit card but do not anticipate charges other than agreed on voucher. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUNEDIN, NZ - Reviewed by FRANK - April 15, 2019
" Knowledgeable; efficient; quick. Expensive, but you get what you pay for. "
" Excellent in every way. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by JEFFREY - April 13, 2019
" No issues- all went smooth with booking "
" All was good, except the agent needs to be more clear on extra expenses. We thought from what he said it was $11 for an extra driver for the entire rental time, but in reality it was $11/day. Big difference and we would have not done the extra driver if we would have had clear information. "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PAUL - April 13, 2019
" good service, good price ,good value.so yeah,i'm satisfied. "
" slow counter at the airport. took quite some time to get waited on.also didn't get the car specified on voucher. "
Overall Value: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by MARTIN - April 13, 2019
" Website is clear and funcionl. We have been using Kemeel for several years now. No disappointments! "
" Everythingwent smoothly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MODENA, IT - Reviewed by CHARLES - April 13, 2019
" Everything always comes out great. Thanks "
" Always have a great experience with Eurocar. Use you every time I come to Europe. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANGELO - April 12, 2019
" Very Satisfied "
" Very Satisfied "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JOHN - April 08, 2019
" I like the search engine's ability to compare prices across rental companies, and the ability to rent with or without insurance coverage. "
" Very friendly counter staff when picking up my car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANDREW - April 08, 2019
" Competitive pricing and no issues with the rental car and rental process. "
" Nice car and an easy rental from Avis. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by URSULA - April 07, 2019
" Good "
" Good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPEETE, PF - Reviewed by HANS - April 07, 2019
" Delivered what was agreed upon. "
" Very capable and friendly personnel . "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CELIA - April 04, 2019
" Friendly, responsive, informative, good at resolving any problems over many years of renting. "
" Since I've been renting cars for years at FCO via Kemwell or Auto Europe, this was a great improvment as far as expediency, condition of vehicle, efficient and friendly staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by HILARY - April 03, 2019
" Great little car. Easy pick up and drop off even though they were in different cities. "
" Absolutely no problems. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by DANIEL - April 02, 2019
" Great "
" Easy quick "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by DANIEL - April 01, 2019
" Good website, everything worked perfectly. "
" Quick, convenient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by HARRY - March 30, 2019
" outstanding "
" great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFLAVIK, IS - Reviewed by RALPH - March 30, 2019
" Everything fair and clearly stated. No issues. "
" Very good. Car ran great. I appreciated the studded tires. Never used the 4WD. Car very stable in extreme weather conditions. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ROBERT - March 29, 2019
" You guys are great. So convenient! "
" They're all the same...though a few are worse, like Fox. "
Overall Value: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by LUCYLIN - March 28, 2019
" Great prices. "
" Great costumer service and friendly staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by HENRY - March 28, 2019
" I have been renting cars via Kemwel for >30+ years and have almost always been satisfied with their service. "
" Leaving the underground AVIS station in Paris was a challenge. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by BRENDT - March 27, 2019
" Excellent, as always! "
" I experienced a few annoyances with this rental: 1. The pickup office was badly understaffed, so we ended up having to wait for close to 45 minutes to actually start the pickup process. An additional delay was caused by the inefficient process for reporting vehicle damage - the office agent told me to report it to the agent at the exit, but no-one was there, so we ended up driving back and forth trying to figure out who to speak to. In total, the whole mess wasted more than one and a half hours of our time. 2. It appears that the tire pressure had not been checked for some time, and I ended up with a TPMS warning on the vehicle. When I took the vehicle to a service station to top up the pressure (another significant waste of time), I found that the pressure in all the tires was substantially below the value indicated in the manual. "
Overall Value: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LUXEMBOURG, LU - Reviewed by BRIGIT - March 27, 2019
" Thank you "
" Easy process; no hidden fees and nice staff. I was truly surprised. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JAMES - March 22, 2019
" Easy! "
" Hertz was very professional "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by PATRICK - March 19, 2019
" Kemwel service is fine, never had any problems. "
" As usual for many years, twice a year, the two persons in charge in Marseille could not have been nicer and helpful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by ROBERT - March 18, 2019
" everything went well "
" no washer fluid in the car. otherwise okay.h "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LEIPZIG, DE - Reviewed by VICTOR - March 16, 2019
" Quick and easy way to rent and price is reasonable. "
" Efficient and stress free. Easy rental with no hassle with turn in. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PLAINE MAGNIEN, MU - Reviewed by BEN - March 15, 2019
" always use Kemwel when I travel overseas "
" no one was available for car drop off. It was a real mess "
Overall Value: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NICE, FR - Reviewed by MICHAEL - March 12, 2019
" A good experience- answered all my questions, very knowledgeable in the sale/leaseback details.! "
" We were very pleased with the car - the model 308. For a compact, it was quite spacious and comfortable. We also liked its many safety features. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ROBERT - March 11, 2019
" Good "
" Good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TAMPA, US - Reviewed by KATHLEEN - March 10, 2019
" Overall, good. "
" A short reveiw of the essential operating items like, where is release for gas cap or other questions should have an attendent to answer questions. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
HOBART, AU - Reviewed by GRAHAM - March 09, 2019
" Kemwel are easy to use and take the hard work out of comparing different rental car companies "
" Cheap cars and cheap price "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EVORA, PT - Reviewed by DAWN - March 08, 2019
" Kemwell is always good too. We've been renting from Kemwell since the summer of 1986. "
" The staff at Evora, especially Ana, were terrific. Very efficient both in picking up and returning the car. She even took me to the train station after I brought the car back. Top-notch people working here. Obrigada! "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHRISTCHURCH, NZ - Reviewed by CHRIS - March 07, 2019
" Kemwel offered a quality vehicle for a low price. We were very satisfied with our experience! "
" WE rented and dropped off in Christchurch, New Zealand. It is a relatively small airport and so the access to the cars was close and the staff was very helpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOBART, AU - Reviewed by LESLIE - March 06, 2019
" Easy to understand and very convenient. "
" The entire process was seamless. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLOTTE AMALIE, VI - Reviewed by VINCENT - March 06, 2019
" good "
" good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by DAWOOD - March 04, 2019
" Very good and easy "
" I returned car back 3 days before but until now I didn't got back my deposit The staff told me in same day or the following day But now already 3 days and I didn't receive my money "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by LILLIAN - March 03, 2019
" On line process was simple. Confirmation email received promptly after purchase. Reminder email and items needed was appreciated. "
" It was a great experience. Counter clerk was quick and efficient. Car was clean . Leaving location was a breeze "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by JEFF - March 03, 2019
" Everything was fine "
" Easy - no problems - a little bit of upselling. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by ADAM - March 02, 2019
" Good email communications "
" Free upgrade "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by PHILLIP - March 02, 2019
" always been happy with you "
" together, the car was fine, except for the fact that it smelled strongly of cigarette smoke when we took it. We had to air it out for several days. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MASSY, FR - Reviewed by JOHN - February 28, 2019
" Over many years Kemwel has always been helpful and efficient. "
" I've been renting from Europcar for 20 years or more and have always had good experiences. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROBERT - February 25, 2019
" no comments. just very well done "
" no comments. just very well done "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOBART, AU - Reviewed by JEANNETTE - February 23, 2019
" Good "
" No problems, smooth experience all the way. The car was a Subaru Liberty which met my expectations and seemed reasonably economical with fuel. The only issue I had was that someone (presumably the previous customer) had switched on all the fancy electronic gadgets such as lane assist and at first I thought there was something wrong with the steering. It took a while to work this out and switch them off but it would be better if the garage checked and switched them off between hires. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by JON - February 23, 2019
" Super efficient and a great value! "
" I've never had an issue renting from them. Great deal! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by GERALD - February 22, 2019
" Generally pretty good. Have used you for around 15 years. So easy. "
" Pick up and drop off easy mind you time of year helped. Sometimes in the summer things are slow. Made slower by the constant up selling of insurance and fear monger ins by staff. ALL companies do this so not unusual. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOBART, AU - Reviewed by STEVEN - February 18, 2019
" very happy with the deal we got "
" very slow at pick up counter "
Overall Value: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by COLIN - February 17, 2019
" Flawless as usual, my extension of rental date was handled quickly and with no fuss "
" All good, I accepted a slightly damaged car and it worked out fine, no mechanical issues. At the airport drop off however there was no one available at the garage level to receive the car and when I reached the Avis Preferred Desk to leave the key the agent told me to take it back to the garage! (I didn't). "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MARSEILLE, FR - Reviewed by JOEL - February 16, 2019
" Ease of renting and changing dates "
" Great flexibility "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by JHON - February 16, 2019
" I'm glad I found Kemwel ! I'm happy to be recommending you to my friends now and they're reporting back to be happy with their experiences with Kemwel. "
" 8 rentals with EuropeCar have all been smooth, no conflicts or surprises, expectations have always been met. They deal fairly and straightforward. My confidence in them is high. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by GREGORY - February 16, 2019
" great deal on out rental "
" everything went very smoothly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by CATHERINE - February 13, 2019
" I love Kemwel. I have been using the service for years and I have always been impressed by the quality of the customer service, the competitive rates and ease of booking. "
" Good rental company but insist of additional options, insurance or other services which I did not deem necessary. Never gave a complete receipt of additional charges on top of Kemwel. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PARIS, FR - Reviewed by SABRINA - February 12, 2019
" Veary pleasant as usual "
" Very easy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by JONATHAN - February 11, 2019
" Smooth and simple! "
" It was very quick and clear, easy to work with. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by HARRY - February 10, 2019
" We like Kemwel! "
" Europcar provided excellent service all the way around. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TEL AVIV, IL - Reviewed by STEVEN - February 09, 2019
" Kemwel always comes through with the greatest rates. A+++ "
" Hertz Tel Aviv was great, and fluent in English. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by ERIK - February 09, 2019
" Worked out well. Need to advertise yourselves more "
" Nice people. Everything smooth "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by KAREN - February 09, 2019
" I've recommended Kemwel to dozens of my friends and each one has been delighted with your service and value. Thank you! "
" The car was great ... an Opel Mokka small SUV. However the tires were almost totally bald. And in Italy, if the police pull you over and inspect the tires, you can get fines for each bald tire. This fortunately didn't happen, but Hertz needs to do a better job inspecting the road-worthiness of its vehicles, particularly in the winter. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TILBURG, NL - Reviewed by DJAMEL - February 09, 2019
" Kemwel is working on giving us best prices. "
" It is always a pleasure to get a car at Hertz: accommodating personnel, yet professional and helpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by THOR - February 08, 2019
" Totally happy. "
" Had a great experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by DONALD - February 07, 2019
" Always a pleasure -- staff is pleasant, callbacks, availability always nice. Thanks! "
" No map of airport or gas station(s). The car had some annoying alarms going off from time to time, not related to the seat belt. I have no idea what they were. It took me quite a while to figure out cruise control. I never figured out the GPS audio and other important controls. Really, a quick review before we drove off wold have been a good idea. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by PETER - February 07, 2019
" Kemwell website was easy to use. "
" The Hertz agents when we picked up the car and when we returned it were particularly helpful and friendly at Stansted airport in the United Kingdom. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LAURA BROOKE - February 06, 2019
" Good. "
" We were not pleased when they required us to pay an extra 7 Euro per day for "ambulance insurance." This was not disclosed when we booked the car. Also, they told us not to pay the M50 toll. That's it "don't pay it." Then we got a bill for it. I felt they were very misleading in the representation of their fees. "
Overall Value: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CANCUN, MX - Reviewed by JANN - February 02, 2019
" Always great. "
" Hi My only complaint about Avis (in Merida, Mexico) was that they told me that I could not drop off the car before 7am on the day I went to the airport to leave. Therefore I dropped it off the day before, had to take a taxi into town where I was staying and then take a taxi back to the airport the morning I left. When we passed the Avis office at 6:15 am, I saw that the doors were wide open and there was someone behind the counter. So my question is--why could I not have dropped off the car before 7am when they appeared to be open? Thank you. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DJAFAR - February 01, 2019
" I have been using Kemwel for the last 17 years, and I will still use it in the future. Thank you "
" Very smooth process "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PUERTO VALLARTA, MX - Reviewed by MARK - January 31, 2019
" Have been a very happy customer for 35 years and have recommended you to many colleagues and friends. Only had one hassle in all those years, when Europcar in London insisted that I take insurance, already covered by my Visa credit card. "
" Was pleasantly surprised that there were no add-on fees above the base rate paid to Kemwel. Thanks! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVALON, AU - Reviewed by DAVID - January 29, 2019
" All good! "
" Great staff. - relaxed and efficient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by JOHN - January 29, 2019
" It was great. "
" Everything was great. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - January 26, 2019
" Very helpfull when in every way, keep up the good working "
" What can I say, only who is better than Hertz "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAUNCESTON, AU - Reviewed by JOHN - January 25, 2019
" Efficient "
" Satisfied "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD W - January 25, 2019
" My dealings with Kemwel were terrific and I will use them again. "
" A car was not available when we arrived so the pick up process took more than one hour. The staff were friendly and gave us a slightly larger vehicle. The vehicle was excellent. The return process went quickly, but I am currently in a dispute regarding petrol charges. I returned the vehicle with a full tank. Nothing was said to the contrary during the return process. Thereafter, I received an invoice for 7 liters of petrol and a return document saying the fuel tank was only 7/8th full on return. Someone had forged my signature on the return document. Europcar is currently investigating. My overall rating of Europcar is dependent on how this matter is resolved. "
Overall Value: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PARIS, FR - Reviewed by REINHARD - January 25, 2019
" All good "
" The car class I had rented was not at the location. I was sold what I considered to be a lesser car, and due to auto transmission, was charged extra. This was annoying to me. "
Overall Value: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAUNCESTON, AU - Reviewed by JOHAN - January 25, 2019
" Good rates at peak times "
" Nothing to add to the service with Europcar. Good, Punctual and hassle-free "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by ANDRES - January 23, 2019
" Great prices, service, and great customer service "
" Great service, good customer service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CELIA - January 22, 2019
" I love Kemwell and have been renting from them (and sister company) for years. Very polite, attentive, thorough. "
" All went well. Only exception was there were several counter staff sitting at their stations, but only one person attendin, so the wait was much longer. They were laughing and joking around; one went for coffee and came back with coffee for the other who still hadn't started attending. when I got up to the counter and gave my info, after a little while the person left on a break or something and another person attended me. Seems if they're sitting at their stations they should attend to waiting customers, or, at minimum, say something to them, like "I'll be right with you," Otherwise, car was fine, and the person who attended to me was fine. "
Overall Value: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HOBART, AU - Reviewed by OMER - January 22, 2019
" Very reasonable prices, "
" They have one of the best german cars "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MONTEVIDEO, UY - Reviewed by PAUL - January 22, 2019
" good "
" gas tank was 3/4 full when I picked it up "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by ALEJANDRO - January 21, 2019
" All good! "
" Excellent service! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE, AU - Reviewed by DONALD - January 21, 2019
" Very efficient. "
" Very good. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TEL AVIV, IL - Reviewed by STEVEN - January 21, 2019
" Kemwel came through for us like they always do. I rate Kemwel a "10". "
" Very friendly and helpful staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HOBART, AU - Reviewed by JEANNE - January 20, 2019
" Great "
" Great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE, AU - Reviewed by BRIAN - January 20, 2019
" Nice car, good value. "
" Car was excellent. I am concerned about your billing, as I received. A final charge of $87 for reasons unknown. I will pursue this separately. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAIRNS, AU - Reviewed by GARY - January 20, 2019
" Very informative and friendly staff "
" Consistently good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISBANE, AU - Reviewed by NICOLAS - January 19, 2019
" Really good communication , really efficient and fast to answer question. "
" Hertz is a really good company , car are always nearly new. I recommand that company. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by NIGEL - January 19, 2019
" Very good and reliable- I always use Kemwel. "
" No harassment for extra cover. Extra for tyres and windscreen worth doing for a little added to premium. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by HEINZ - January 18, 2019
" always great "
" it was good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by HERBERT - January 16, 2019
" I've been using Kemwel for years. Always top-notch! "
" I have used Hertz several times in Italy, and found them to be a good value. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MARTINIQUE, MQ - Reviewed by LUIGI - January 16, 2019
" As always Kemwel is the best Best prices and service VIVA KEMWEL!!! "
" The Lady at the counter very kind. She made calls for me since my cell didn't work. And on my return she drove me to the Terminal. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JACQUES - January 15, 2019
" Excellent service "
" Courteous and helpful "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JACOB - January 14, 2019
" Best prices!! "
" Easy and reliable. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by JOHN - January 13, 2019
" I've been a client of yours since 1984 and you always provided me with great service and very reasonable rates. Better rates than the actual car rental companies. I have no idea how do you do that but I would like to know. Anyway, keep up with your good work! "
" They were fast in processing my reservation and were informative of the various cars that I had at my disposal! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by MARILUZ - January 12, 2019
" Very nice experience "
" Excellent Service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BERGERAC, FR - Reviewed by PETER - January 11, 2019
" Very Good "
" Very Good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LEVAN - January 11, 2019
" Many thanks! "
" Many thanks! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HONOLULU, US - Reviewed by TIFFANY - January 09, 2019
" I was able to find a great deal through Kemwel. Got my car rental for about $300 cheaper than booking directly through Avis/other car rental companies. When I changed my pick up date and added my updated flight reservation, I forgot to change the pick up time to 7:15pm instead of noon. Kemwel Internet Sales Agents noticed the discrepancy, emailed me, and changed the pick up time in about 2 days. Great services and fast communication. Thanks Kemwel! "
" Great services "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANN MARIE - January 09, 2019
" There is no point to spending hours on line researching prices as Kemwell always has the best deals. I have been renting from Kemwell for at least 15 years! "
" Always goes smoothly! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERTH, AU - Reviewed by ANTHONY - January 08, 2019
" Overall satisfied. "
" Car seats were stained but the staff did advise high season and that car availability limited and they understood the need to steam clean in future. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN JUAN, PR - Reviewed by LETTY - January 08, 2019
" Excellent "
" Excellent, thank you "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISBANE, AU - Reviewed by MANSOUR - January 08, 2019
" Very good experience, will definitely recommend. "
" Car was good, staff were friendly and kind providing information about the city and places to visit. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAIRNS, AU - Reviewed by WILLIAM - January 08, 2019
" Easy transaction, excellent price "
" Easy transaction, excellent price "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JAMES - January 07, 2019
" effortless "
" excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ROBERT - January 07, 2019
" I have rented from Kemwell several time. Each time has been a very good experience. No complaints. "
" The only thing I find strange. The cars are always clean, HOWEVER I always have to reclean the windows as they are hard to see through on sunny days. To many streaks. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by RONALD - January 06, 2019
" I have always had good experiences with Kemwel and will continue to use the service in future. "
" There was a long wait to check in because there were only two staff persons working at check in desks. The wait was approximately 45 minutes from the time we arrived at the Europcar counter. Once attended to by a staff person, they then tried to upsell me to a convertible VW - in January! After I politely declined that offer, the rest of the check in process was smooth and fairly quick. "
Overall Value: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAIRNS, AU - Reviewed by CHRIS - January 05, 2019
" I would gladly use Kemwel again. "
" Great experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by VITOR - January 05, 2019
" Great prices. "
" No issues with them. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHRISTCHURCH, NZ - Reviewed by ELESWARAPU - January 05, 2019
" Excellent. We have been renting through Kemwel for about 25 years. "
" There were no clearly posted signs to park the car ad return the keys inside the terminal. I almost forgot to return the keys and GPS because the counter was out of the way and not in plain view. Queenstown airport needs better signs. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NICE, FR - Reviewed by JEAN-CLAUDE - January 05, 2019
" Been using kemwel for our personal travels for over 15 years. You guys are awesome and started back with my interactions with Reggie. "
" The best experience to date.,, "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by ELLIOTT - January 04, 2019
" Great company and offers were great! "
" Great staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERTH, AU - Reviewed by PETER - January 04, 2019
" Perfect "
" Thanks a lot for your service. Especially to Lim at the return of the car at the airport. P "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by YONGJU - January 03, 2019
" great staff and amazing car care "
" great staff and amazing car care "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROSWITHA - January 02, 2019
" Very efficient "
" Not enough staff st counter to assist a long line of customers. "
Overall Value: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAIRNS, AU - Reviewed by GARY - January 02, 2019
" The were very efficient and everything went smoothly. "
" The were very efficient and everything went smoothly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by CARTER - January 02, 2019
" Love it "
" Easy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by ANDRES - January 02, 2019
" Perfect service "
" Easy and friendly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CARTER - January 02, 2019
" love it! "
" excellent service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
QUEENSTOWN, NZ - Reviewed by THEODORE JOHN - January 01, 2019
" Kemwel's agents were very quick to respond. Feedback to all my concerns and queries were answered immediately. I would like to attribute my good experience with hertz to the good coordination of Kemwel. Glad I found Kemwel over the inet! "
" Our experience with Hertz was seamless. Pick and drop off were quick. The attendant was thorough in explaining the traffic rules. We also had a minor accident (hit a portion of the car wheel/mags). Good thing we got the comprehensive insurance so we just reported and no amount was charged. Thanks hertz. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by CHENFENG - January 01, 2019
" Excellent deal "
" No fuss "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHRISTOPHER - January 01, 2019
" very good service "
" quick and accurate service at both pick-up and drop-off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by SUSAN - January 01, 2019
" Great staff, very helpful always. Very competative Would highly recommend "
" Cheap, friendly and efficient. Great staff. I would recommend "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by PHILIPPE - December 31, 2018
" very good "
" very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MICHAEL - December 31, 2018
" I adore Kemwel and recommend it constantly. "
" No problems...an easy rental. "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by ALFRED - December 30, 2018
" Excellent as usual "
" had to stand in line for 30 minutes to return the car - ridiculous! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by JUAN - December 27, 2018
" Everything went smoothly there was no hidden fees "
" Very easy and quick "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SUSAN - December 27, 2018
" Everything went very smoothly. Not one glitch! "
" All the staff were extremely pleasant. The gentleman at the counter gave us great tips about Giants Causeway. John, who inspected the car at drop-off was lovely and even called a cab to pick us up at the rental car drop-off site. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by BARBARA - December 23, 2018
" Kemwel service is consistently great. "
" Our Peugeot 3008 was an excellent vehicle with the only element lacking being a ceiling sky roof. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTO DOMINGO, DO - Reviewed by WENDY - December 23, 2018
" Excellent "
" Very nice, ready for my rental pickup. Fast excellent customer service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JAMES - December 22, 2018
" Everything went smoothly "
" A perfect car. Great service from Peugeot and we will certainly be using them again next year "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by THERESA - December 19, 2018
" Super simple. Great value! "
" Very smooth experience. Courteous staff. Great car! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LINDA - December 18, 2018
" Kemwel gives good value for money "
" There was one problem with this car that has occurred every time we have rented one and that is there is no instruction manual. Being as every make and model of car is different it is quite difficult to figure out what all the instruments are for and even where they are. We could not find how to open the petrol cap on the caree had and had to ask someone at the garage. It took them ages to figure it out too only to discover it was a tiny lever between the drivers seat and the door. This could be a definite hazard "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PARIS, FR - Reviewed by DOUGLAS - December 18, 2018
" We have rented through Kemwel for years and generally have no problems with them. "
" Everything went smoothly. A little difficult to find the little office upstairs for return. But no problems. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by DAVID - December 17, 2018
" Always had a super service from Kemwel. Will use and use again. "
" A very pleasant and trouble-free experience. Possibly the return of the car should me made a tad easier to find. But apart from that, all personnel, both office and garage were very nice. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
TUXTLA GUTIERREZ, MX - Reviewed by GEORGE - December 16, 2018
" Kemwel has been a great company to deal with over the years for car rentals and purchase resale plans in Europe. "
" the insurance coverage was not as expected, had to pay more for non-deductible "
Overall Value: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by WALDY - December 15, 2018
" Fast, helpful, friendly, patient "
" europcar is generally quite good, the only problem sometimes in France is the final billing where they are very imaginative. I have not yet received the final charge for the last rental --- we'll see.... "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PARIS, FR - Reviewed by ARTHUR - December 14, 2018
" We have used Kemwel for 10 years and are extremely satisfied with both prices and service. Staff are great and never leave their clients in a lurch. "
" This was our 8th or 9th Peugeot rental. We keep coming back because service and cars are always excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by LYNN - December 11, 2018
" Very efficient experience. "
" Nice car. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PENANG, MY - Reviewed by MAN FAI - December 11, 2018
" Clear fast and easy "
" Highly recommended "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERTH, AU - Reviewed by TERENCE - December 10, 2018
" Worked out well. Got a good price. "
" The only problem was there was only one customer service rep and a long line. He was great but needed more of him. Thrifty needs more staff. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN JUAN, PR - Reviewed by DANIEL - December 10, 2018
" Very satisfied. "
" No issues at all... "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ALESSIO - December 07, 2018
" Great price, easy to book "
" Everything was smooth, fast, and we actually got the car we booked, which is not so common with other dealers "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by JAVIER - December 05, 2018
" Good "
" Good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by GREGORIO - December 05, 2018
" Easy to navigate their web and get the info I needed. I have used kenwel before and have always had a good experience. "
" The car was in mint condition and the office staff was excellent. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by FRANCOIS - December 04, 2018
" Recommended to friends. One of them already reserved a car. "
" The car was full of dents/scratches. Brought that to the attention of attendants before taking the car. Also told the front desk upon retun that I felt the car was pulling to the left... "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by CARMEN - December 03, 2018
" Excellent service. "
" All the process was easy. No complains. Excellent service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARTINIQUE, MQ - Reviewed by EDWARD - December 03, 2018
" excellent "
" No method to drop off rental for morning flight-- office not open at 7 a.m., and too far to walk-- taxi cost €15. "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by YVONNE - November 30, 2018
" Was very satisfied and having the extra vehicle coverage gave us a piece of mind. "
" Long and slow lines at the Alamo SJU counter was a little frustrating. "
Overall Value: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by ANDREW - November 29, 2018
" All went very well "
" It was very good "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
AVIGNON, FR - Reviewed by YURI - November 28, 2018
" I have used Kemwel for over ten years now for all my European car rental requirements and have been consistently fully satisfied with the service provided, including situations where I had to amend or cancel a reservation. Very good and excellent prices "
" very good and efficient service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by MICHAEL - November 27, 2018
" Kemwel has always been very professional to deal with. Thank you. "
" As always, we were very pleased with Peugeot and its autos. This year the 308 SW. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by CINZIA - November 26, 2018
" Great website. Easy to navigate and select best car based on needs. This is my fourth or fifth time using Kemwel. "
" Simply easy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DOROTHY - November 25, 2018
" Excellent. Thanks for the great service and the good price! We will rent from you again as well as suggest to friends. "
" Great service! Quick check in. Car was super clean. Would definitely rent from Eurocar again. Thank you. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by JOHN - November 25, 2018
" Quick and easy, "
" Very hospitable. Thank you "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT ELIZABETH, ZA - Reviewed by MICHAEL - November 24, 2018
" All good "
" I would like my final account emailed to me. Can you organise this for me please? "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BURBANK, US - Reviewed by REBECCA - November 24, 2018
" I was a little suspicious since I had not even heard of Kemwel. But I was totally taken care of. I pre-paid, but then I had to change my dates and shorten my reservation. I only wanted to alert the car rental so they didn't give my car away since I would be picking up a day later. But I was refunded money for the one day as well. I didn't expect that and I was quite please, of course. And a spoke to a lovely customer service agent who was a pleasure to speak with. Thank you, Kemwel! "
" Great! "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KEFLAVIK, IS - Reviewed by MIRIAM - November 23, 2018
" Good service. "
" Friendly staff. Prompt service and pick up at airport. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRANADA, ES - Reviewed by JOHN - November 23, 2018
" Thanks! "
" Fast. Efficient. Would have liked to be able to add an extra couple hours without paying for an entire day though. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by ALBERT - November 22, 2018
" Always great .thank you. "
" Very professional and friendly associates .Everything was as planned .Thank you "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CANBERRA, AU - Reviewed by JULIANNA - November 22, 2018
" Overall a great experience. "
" The car was a great economical car. The service was good. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BLAISE - November 22, 2018
" Great customer service, much appreciated "
" Jimmy at yeah drop off was great "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALAMA, CL - Reviewed by ANTHONY - November 22, 2018
" All was good "
" Staff were very friendly and helpfull "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JOHN - November 21, 2018
" We have used Kemwel for many years for our car lease on our European trips. After our retirement, we now use Kemwel and Peugeot Open Europe three times a year. "
" My wife and I have used Peugeot Open Europe for many years. We are always very satisfied the cars and the process Kemwel / Peugeot teams. Our experience this fall was outstanding. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KONA, US - Reviewed by ROBERT - November 21, 2018
" knowledgeable and courteous. "
" overall a great experience. Courteous staff, easy in and out prompt shuttle. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by STEVEN - November 21, 2018
" Great price, no snags. "
" They were very good. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KATOWICE, PL - Reviewed by ALBERT - November 21, 2018
" Always great. Very competitive prices ,rental choices are clearly identified with adequate explanations .Always happy to work with you.Thank you "
" My flight arrived right on time .I had to change terminals to get to the counter but when I got there, there was nobody in the office, the counter was closed. After waiting a few minutes I decided to make alternative arrangements .As I was leaving the terminal I saw two employees opening the office .It was too late for me to cancel my ride and I left. I understand delays can happen .In this case it was easy for me to resolve my transportation issue ,I see it as one of a kind problem .Overall Kemwel and rental companies do a great job. "
Overall Value: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by WENDY - November 21, 2018
" Great price, clear and quick communication, and easy to understand contract, A pleasure to work through Kemwell. "
" This is the first really easy, successful interaction I have had in Europe. I have booked cars through Europcar, Alamo, autoeurope, etc but without doubt, hiring through Kemwell was the best price, the best communication and then the Hertz side of things was perfect, I will definitely use Kemwell and Hertz again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERIGUEUX, FR - Reviewed by SHINICHIRO - November 21, 2018
" I have used your services since 80's, in particular for our European trips (first from NY, & later from Japan, our country of residence). I am satisfied with your services as a foreign customer. "
" I found it okay. "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by JEROME - November 20, 2018
" Will Rent Again "
" Good Service "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by SHELBY - November 18, 2018
" Great experience. Would use again. "
" Process was easy and staff was friendly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by AARON - November 17, 2018
" Good "
" Good "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MICHAEL - November 17, 2018
" I have been very happy with the service at Kemwel.Have been using them for years and will continue to do so "
" Overall good experience.Check in and out was very easy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by DIANE - November 17, 2018
" Experience was good and will come back again this was our second visit in 2 yrs "
" It was good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KIERAN - November 16, 2018
" I always use Kemwel when renting in Europe. "
" Clean vehicle. Quick efficient service. Speedy return. Excellent! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - November 15, 2018
" As always reasonable priced and the rental company provide good service! "
" As always reasonable priced and the rental company provide good service! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by THOMAS - November 15, 2018
" Kemwel and AutoEurope are the best. I have used them over 20 times and am always happy - great people, great value, and always efficient. "
" Nice car, but one tire had a nail in it from the start and there was no spare. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BURBANK, US - Reviewed by MICHAEL - November 15, 2018
" very satisfied, got a better rate than anywhere else and good service. "
" I use fox all the time, they are as efficient as all the others and less expensive. "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERLIN, DE - Reviewed by SIEGFRIED - November 15, 2018
" always book european car rentals through Kemwell or AE because they have the best service combined with the best rates, the staff is very knowlegable, friendly and customer oriented. "
" very friendly staff and very efficient handling of rental, car was clean and as requested a station wagon "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GUILLERMO - November 14, 2018
" Everything was simple and dmooth "
" It was a smooth experience renting from Hertz in London St. Pancreas Station "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by PAUL - November 14, 2018
" Everything went smoothly. "
" Pickup and drop off were very fast transactions. No complaints. Car was excellent. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RALPH - November 14, 2018
" My 1st stop if renting overseas "
" generally reliable experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AUCKLAND, NZ - Reviewed by DANIEL - November 13, 2018
" Kemwel is a great place to find and rent a car through. I've used them about 10 times and will do so in the future. "
" Thoroughly enjoyed this Alamo office....very helpful and considerate. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by TIM - November 13, 2018
" No Problems "
" No problems "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SIENA, IT - Reviewed by GLORI - November 13, 2018
" Kemwel has great customer service and the best pricing I've found. "
" I was not given the car I asked for, but didn't notice until I drove away. I booked a 4 door economy car, and received a two door car. Not as convenient, but it worked out fine. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - November 13, 2018
" All was excellent and will likely use again. "
" Main issue was the slow response at the counter. It took almost 45 minutes to get called up to the counter and then another 25 to get our vehicle since one wasn't ready at the time. The host was very friendly and the car was fine but seems like not enough staff or vehicles were available to accommodate. "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAINT BARTHELEMY, BL - Reviewed by CHARLES - November 13, 2018
" Service was very good. My wife and I had a flat tire during our stay and it was fixed promptly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MICHAEL - November 13, 2018
" superb service "
" Excellent service...particularly by Mireille! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by THEODORE - November 12, 2018
" Completely satisfied "
" It was a very good experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by URI - November 12, 2018
" All details were provided in advance, price was the best in market. "
" Excellent service, very nice staff on site. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by DOMINIC - November 12, 2018
" Great "
" The woman at pickup was very friendly and accommodating. She helped us find the right car and made the experience wonderful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SYDNEY, AU - Reviewed by BRENDA - November 11, 2018
" Kemwell is always amazing, used them for many years "
" efficient and friendly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHERRILL - November 09, 2018
" Always good. Been using you for about 15 years to rent cars in UK. "
" Europcar drop-off agent did not give me a receipt, nor did they send me one by email. Please tell them to send me a receipt so I can see they booked me in at Heathrow. Previous time I rented from them they said I returned the car to Birmingham, which I had not, and charged me a one-way fee that took my time to get deleted. Their rental agreement no: 148925239 "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PARIS, FR - Reviewed by MARC - November 09, 2018
" The process overall worked very well. "
" As in the past, we are very satisfied with our short term lease with Peugeot. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by KAREN - November 09, 2018
" I always book via Kemwel and have recommended it to dozens of friends who travel internationally. So easy, always the best rates and outstanding customer service "
" Love EuropCar! SOO much better at customer service than Hertz "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by JOHN - November 09, 2018
" As always perfect! "
" Handled very efficiently and great little car! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by JOSE - November 08, 2018
" Thank you for the voucher because it saved us money and time "
" Staff was friendly and knew what they were doing "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUXEMBOURG, LU - Reviewed by STEPHEN - November 08, 2018
" First time user... I would definitely use the service again. I had to change my reservation a couple of times before arrival, and had no issues. "
" Hertz was ready for the reservation and I had no problems whatsoever. Staff was helpful and friendly. Drop off was a bit confusing since they did not have an attendant in the garage... "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ONTARIO, US - Reviewed by DAVID - November 08, 2018
" No problems "
" Staff at pickup and drop off were great! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SAMEH - November 07, 2018
" Cheap and easy "
" Cheap and easy - wife variety of cars "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LUXEMBOURG, LU - Reviewed by CAGRI GOKSU - November 07, 2018
" So fast, easy, user-friendly and reliable. "
" Great and professional experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALEX - November 07, 2018
" The only way to rent cars in Italy...KEMWEL! "
" Drop off personnel was extremely polite and professional. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARK - November 06, 2018
" No problems "
" Very pleased "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
REIMS, FR - Reviewed by DEBORAH - November 06, 2018
" I felt I got a very fair price in the car. I will certainly use Kemwel again. "
" The car I had an oil problem and the tow truck driver that Europcar's contracted road service sent out advised that I could drive the car but that I should swap it out to avoid gunking up the exterior of the engine and making it hard for Europcar to clean. Swapping out the car took two hours while Europcar and Europcar's road service people argued about what kind of paper work was needed to exchange the car. I thought Europcar's office staff should have been calling their road service company directly, instead of having me call. I ended up spending money for oil and for the phone calls. And in exchange, I was given a less good car, a Fiat 500. Have you ever tried to put 3 adults in a 500? But at that point I wanted to be done with it. I will use Europcar again, this was just one of those things, but I am unlikely to recommend them to another American who woukd expect a different level of service. "
Overall Value: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CAIRNS, AU - Reviewed by KAREN - November 05, 2018
" recommend "
" was a bit of a wait at counter however very pleased with overall experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by WAYNE - November 05, 2018
" The Kemwell experience was great. "
" There was a long line to get our car. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BUDAPEST, HU - Reviewed by MIKE - November 05, 2018
" Very good experience. Smooth and polite crew. "
" Fast and polite crew. Smoth transfer. Thank you "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by STEVE - November 05, 2018
" We always find the best deals with Kemwel and we continue to return to this company. "
" We had a wonderful experience with this rental car. Great staff. Excellent car. Super price. Easy checkout and checkin. Perfect in every way. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAIRNS, AU - Reviewed by FRANK - November 05, 2018
" Always easy and good "
" Very good only complaint is that facility quite a distance from the airport, but based on value for money not a big deal "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by ANDRE - November 05, 2018
" We have a wonderful time the vehicle was great, I always rent from kemwel every time I go to Europe "
" very good "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JEAN-PIERRE - November 05, 2018
" Clear communication about wath is insured and what's not. A reminder by mail stating some points of interest was sent to me a few days prior to traveling. I'm realy impressed how easy everything went. I will not search the next time for some deal but go straigth to Kemwel to hire a car abroad. So different to previous experiences. Keep up the good work. "
" I Was prepared for a discussion about insurance of the vehicle, but the service attendant was very friendly an cooperative. The damages were filled in correctly and all was fine, returning the car no problems whatsoever. I realy enjoyed the experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by STANISLAS - November 04, 2018
" I just recommended Kemwell to a friend "
" The return at CDG 2E was not obvious. Once one drives down the ramp, there was no clear signage as to where the rental car return was "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by REX - November 04, 2018
" I have been renting through Kemwel for over 20 years. Extremely satisfied! "
" Very efficient check in and check out experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by DONALD - November 04, 2018
" We have used Kemwel several times when renting in Europe and have been pleased. The car has been better than expected. "
" Were very impressed with the ease of return. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by WILLIAM - November 04, 2018
" As efficient as any company I have rented from AND the price was right. "
" Well run rental company. Staff was very helpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by CARTER - November 03, 2018
" Love Kemwel!!!! Thanks "
" Challenging to use any rental company at the Florence airport. Hertz has a sign for gold members but it's just a sign - not used to distinguish gold from non-gold. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BRIDGETOWN, BB - Reviewed by TERI - November 03, 2018
" Great experience, very easy to book, all aspects were perfect for our trip. "
" All the staff were super friendly and efficient. The car was perfect for us and handled the crazy roads very well. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JOHN - November 03, 2018
" Great value and easy to use. "
" They delivered exactly what was promised. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DURHAM, US - Reviewed by MARK - November 02, 2018
" Was unfamiliar with Kemwel but when I go back to SC I will be using them again. "
" Every thing worked out well. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by MICHELLE - November 02, 2018
" Renting the GPS was great. "
" the agent in the lot was very helpful to me. He saw me programming my Garmin while I was waiting and let me know that my car had a GPS. When the car arrived (I did have to wait about 10 minutes even though I was exactly on time to pick up my rental) he showed me how to use the GPS. Very helpful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MICHAEL - November 01, 2018
" Easy to use and efficient, as usual. Normally rent a car only once a year in France, but always with kemwel. "
" There was some delay in picking up our large van, as the only one on the lot had some mechanical issues, and a new one had to be called from the garage. However, the counter staff offered a full tank of fuel for the delay - a very nice gesture. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAXOS, GR - Reviewed by RICHARD - October 31, 2018
" Excellent "
" Very easy folks on Naxos to deal with "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by RICHARD - October 31, 2018
" This was our fourth time leasing from Kemwel / Auto Europe, and we were completely satisfied again. I can not imagine a trip where we would not lease a car. The pick-up and drop-off are very easy, and the knowledge that you are in a new vehicle, and fully covered in the event of unforeseen damage gives us peace of mind for the entire trip. "
" Peugeot has done a great job of keeping up with the technological advances in the automobile industry. The front, side and rear sensors, plus the camera system, help prevent damage in parking situations, and the sensors warning about traffic in blind spots, and a close vehicle in front of you are an added bonus. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RONNIE - October 29, 2018
" No complaints. "
" The only problem we had was waiting at the airport counter. It took about 45 minutes of waiting before we were helped. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ST. LOUIS, US - Reviewed by ROBERT - October 29, 2018
" Saved money going through Kemwel and no issues anywhere in the process. "
" A little slow at pick-up counter despite lots of staff on hand. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by HERBERT - October 28, 2018
" Kemwel never disappoints! "
" I was a bit apprehensive about using Sicily By Car, but found them to be very good. Pick up and drop off were fast and easy. I will not hesitate to use them again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MAROSTICA, IT - Reviewed by CHRISTIAN - October 27, 2018
" Your site is easy to use. Reserving vehicles is fast, secure and convenient. "
" The vehicles rented from this location are nearly always dirty. The exteriors often have so much dust and dirt that I have to wash the cars after checkout. During this past rental, the vehicle had no windshield washer fluid. As a result of bugs, my windshield was partially obscured while I was on the highway. "
Overall Value: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BERLIN, DE - Reviewed by RAMON - October 27, 2018
" Very good experience with Kemwel. Have used the company for years and always pleased with them. "
" Excellent. On the return they need to email instructions on return at this location. Very very difficult to find the car return. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by DONALD - October 26, 2018
" Easy to work with and competitive pricing. I've used Kemwel many times for international car rentals. "
" Efficient processing at pick up and drop off. Staff spoke English well. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by JOHN - October 26, 2018
" Excellent as always "
" Unlike past experience, I did not have to wait long at the counter - no more than 2 minutes. On other trips, 15 minutes or much more was normal. So that was a clear improvement. But we were disappointed that the car was still being washed, which delayed us for 15 minutes. Also, I was misinformed by the counter staff about the fee for road service. She told me 4 Euros, I asked if that was for the entire trip, and she said yes. I was then surprised to be billed for 4 Euros a day. It is also even more surprising that such a service is not included, as any breakdowns are the fault and responsibility of Europcar, not the renter. "
Overall Value: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by LAURIE - October 25, 2018
" Have dealt with them 3-4 international trips, so far, and very satisfied. "
" All went very smoothly, car could have been a little cleaner when we picked it up! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORDOBA, ES - Reviewed by PETER - October 25, 2018
" Fine "
" The car had damage when we picked it up. They, however, were nice about it when we returned the car as I had taken many photos of the damage. The drop off point, a public parking garage, was hard to find and 3 blocks from their office. "
Overall Value: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 6
BRUSSELS, BE - Reviewed by EVA - October 25, 2018
" All smooth "
" I had rented a smaler car but when i arived and they saw al my big suitecases they gave me an upgrade without me asking. Very friendly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by JOSEPH - October 25, 2018
" The Kemwel price was very competitive and the price and terms were met fully by Hertz upon arrival. Would definitely use in the future. "
" Good overall experience with car rental and overall Hertz process. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
AVIGNON, FR - Reviewed by JOHN - October 25, 2018
" as above, had used for years, always the best rate. They are the reason I found Eurocar. "
" counter staff very helpful in Avignon and CDG airport terminal 2F "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by CAMILLE - October 24, 2018
" My family n I have rented from Kemwell everytime we've gone to Europe since 1996. So far I've rented from them for Italy, France, Germany, Spain and just recently Denmark. They have always been very helpful and professional with each rental. I will continue to rely on Kemwell for my European rental. "
" I've rented from Europcar a number of times in Europe. Have always been satisfied "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by MARK - October 24, 2018
" Kemwel always provides me with the best rental option on France. I have rented from Kemwel for the past 13 years. "
" good. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DANIEL - October 24, 2018
" As always a pleasure to do business with you in beautiful Portland. "
" It seems as always with Hertz/Dollar/Thrifty in Frankfort or Munich they never have the car that you requested and you have to settle for something else. "
Overall Value: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFLAVIK, IS - Reviewed by BENEDICT - October 24, 2018
" Simple rental process "
" Simple process and helpful employees made the rental painless. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
REYKJAVIK, IS - Reviewed by SHABEER - October 24, 2018
" Very convenient to book and I would recommend it to everyone "
" Amazing company and wonderful staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by WAYNE FAYE - October 23, 2018
" Great price and customer service. "
" The car rental pickup/drop-off location in Florence, Italy, is incredibly difficulty to navigate. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NELSON, NZ - Reviewed by MARY - October 23, 2018
" Great! "
" Was great! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by MICHAEL - October 23, 2018
" Went well with lots of extra benefits, like damage waiver included "
" Long wait lines for car, up to 2 hours. Is becoming a problem. Starting to play games to nickel dime you. Charged $10 for 1 hour early pick up and will cancel you if you don't get to the counter within 3 hours. You hope you don't get a flight delay and long line time combo, this happened to me in San Francisco. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MULHOUSE, FR - Reviewed by TARCISIO - October 23, 2018
" no complains "
" everything went smooth "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by ANDREAS - October 23, 2018
" very helpful "
" confusing and chaotic "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NASSAU, BS - Reviewed by MARY ANN - October 23, 2018
" Good service "
" Employees are very nice and accomodating. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by ADALBERTO - October 23, 2018
" they cover most of the insurance "
" I was upgraded from compact care to midsized SUV "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AIX EN PROVENCE, FR - Reviewed by RUTH - October 22, 2018
" Always easy and good prices too. "
" The staff was efficient and pleasant, and the car was appropriate for what I had reserved (a rarity these days when all cars seem to be bigger than what one books). Please note that the counter was actually Hertz, as there is no specific Dollar counter at the location where I picked up and dropped off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by THOMAS - October 22, 2018
" Customer service is very high and had an excellent experience . "
" Very professional company with very likeable and knowledgeable associates. Would rent from them again and recommend them to friends. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by BRUCE - October 22, 2018
" I've used you for years and will continue to do so. "
" Everything went smoothly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by FRANCIS - October 22, 2018
" We have used this service three times and have been very satisfied. "
" Very accomodating. They went out of their way to ensure that we had a diesel car and the GPS which saved us when our TomTom that we took with us didn't cover the area we were in (including returning the car). "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANNES, FR - Reviewed by JEAN CLAUDE - October 21, 2018
" Whenever we get a chance we do recommend Kemwel to our friends - we have always been very satisfied with the service provided "
" So far so good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by NELSON - October 21, 2018
" Excellent "
" Excellent experience except only a couple agents working in Munich on s Saturday morning. Took an hour to get through the line and get a car. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
REIMS, FR - Reviewed by MARIE-BRIGITTE - October 20, 2018
" Excellent service as always "
" Perfect experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROBERT - October 20, 2018
" Good price. "
" Excellent car but more cosmetic damage than should have been released for rental "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by BLANCHE - October 19, 2018
" Booking with Kemwel and discussing our questions with their staff went very well; both methods were quick, efficient, and personable, when contacting them by phone. We have used Kemwel in the past and will continue to seek out quotes for future trips. "
" The car that we had reserved (or a suitable substitute) was not available at the indicated time. An upgrade was provided but was not ready for nearly an hour. Although the wait was an irritation, the model was larger than the reserved auto and we also benefitted from its GPS equipment. The vehicle had damage but I could not convince an associate to document it, as we had booked the zero deductible coverage and he said it 'didn't matter'. Unfortunately, I had an incident where I scraped a brick wall and can only hope I won't be charged administration fees for two 'damaged' areas. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VERONA, IT - Reviewed by JULIE - October 19, 2018
" ALWAYS a positive experience. Great customer service.. "
" ALWAYS a positive experience....I won't use any other company at the airport. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HILO, US - Reviewed by KAHOKUAO - October 19, 2018
" Trusted and reliable service "
" Fast and friendly service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ROBERT - October 19, 2018
" No complaints. "
" Have leased with Peugeot several times and have always had a positive experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RANDALL - October 19, 2018
" Web site was very easy to use. "
" Only two minor problems, it took 1/2 hour for the car to be brought out to me after I checked in, and I am still waiting (12 days after return) for the pending charge of GBP250 to be cleared from my credit card account, as I did return the car filled up with petrol. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by GABOR - October 19, 2018
" I liked it soo much "
" I liked it soo much. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LEON - October 18, 2018
" All went very well. My car rentals have always been through Kemwell, but handled though my travel agent. She retired and therefore I was forced to take care of my own arrangements. Very easy and pleasant. "
" At London Heathrow, the employees in the yard are always much more personable and pleasant than the employees in the office. It isn't that they were rude or unhelpful, the inside agents seem to be very distant in their attitude. All were professional, just a little distant. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by CLARAFE - October 18, 2018
" Outstanding service, will use his services again. "
" They were prompt and very helpful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MICHELLE - October 18, 2018
" Kemwel made the whole process seamless. "
" This process went incredibly smooth. Would definitely recommend Europcar again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CANCUN, MX - Reviewed by JULIA - October 17, 2018
" Had no issues with that agency, reservation went smooth, no issues with the car or payment. "
" Worked well for the pre-payed car in MX. Condition was fine, staff is friendly and helpful. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ATHENS, GR - Reviewed by JOHN - October 17, 2018
" All good. "
" Good car, great people. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALBUQUERQUE, US - Reviewed by KELLY - October 17, 2018
" OK, easy to manuever on website "
" Staff was excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by DOUGLAS - October 16, 2018
" We'll definitely use again in future. Pickup and drop off were very easy. Loved! "
" The attendant at pick up was very helpful and offered us an upgrade due to amount of luggage and a baby. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by JOSEPH - October 16, 2018
" Kemwel outstanding in finding best vehicle price for trip "
" Professional and friendly start to finish. People at Kemwel know their stuff. People at Europcar were excellent. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by MARY - October 15, 2018
" It's always been very positive...Thanks!!! "
" In Salerno it would be helpful to know where one should park when returning a vehicle- actually, that would apply at all sites...Salerno staff was helpful; however traffic was challenging.., "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by PHILIPPE - October 15, 2018
" Very easy to make reservations and price was good "
" Very nice staff and costumer oriented. Had to wait for my car to come from another terminal and since it was taking one gave me an upgrade with a gps that was in the location Was able to leave within my time line. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by PATRICIA - October 15, 2018
" I have been using Kemwel for international rentals for years without an issue! "
" Long wait to check in but once we did the process was easy. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BASEL, CH - Reviewed by JAMES - October 15, 2018
" Great car, great service - especially with the GPS we ordered - will do this again! "
" Nice little car, good service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by CATARINA - October 15, 2018
" Satisfied "
" Satisfied "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by HANS - October 14, 2018
" Very good "
" Would like to see a final invoice with details instead of getting only an additional charge. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BARI, IT - Reviewed by HARRY - October 14, 2018
" No issues. "
" Company charged for 24 hour roadside assistance. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PETER - October 14, 2018
" kemwell have over several years given swift and reliable service when renting cars when I travel back home to UK. "
" the Europcar desk staff are well trained to talk you up into extra costs that you may not have anticipated. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFLAVIK, IS - Reviewed by KATHRYN - October 14, 2018
" Quick and easy rental! "
" Friendly and great service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by STEVEN - October 14, 2018
" Have never used Kemwel before, but their website seems to really strive for excellent customer service and they provided it! "
" Great service. Pick up and drop off was very efficient. My $150 deposit was returned within 3 business days. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by BEATRICE - October 13, 2018
" Excellent! "
" First got a bigger car but parking lots in Switzerland are for subcompacts, so I was able to trade it without problem in Bern a few days later. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - October 13, 2018
" Well Pleased. "
" Well Pleased. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SALVATORE - October 13, 2018
" good service "
" very satisfied "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by AGUEDA - October 12, 2018
" I always had great experiences with Kemwel, and good prices "
" Everything went smooth, very friendly teller and knowledgeable. The car was in great condition. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by MARILYN - October 12, 2018
" Good job. Thank you. "
" Great experience with staff and with car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by CHARLES - October 12, 2018
" Good customer service, quick service via phone or online. Great prices "
" Auto waiting for us at time of pickup, no problem. Hertz even gave us a free upgrade. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAIRNS, AU - Reviewed by JESSE - October 12, 2018
" Would definitely use them again!!!! "
" Perfect "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JOE - October 12, 2018
" the best "
" the best "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by LESLIE - October 12, 2018
" Kemwel service great "
" Very slow processing at pick-up.Way over an hour in line. "
Overall Value: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by THORNTON - October 11, 2018
" Very responsive to my needs. "
" Very pleased through the years. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SYDNEY, AU - Reviewed by CHRISTOPHER - October 11, 2018
" Kemwel was very cheap and easy to use. "
" We received a new car that was perfect for our trip. The staff were all quick and polite. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by KATHERINE - October 11, 2018
" Always terrific! "
" Great car! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by WILLIAM A.P. - October 11, 2018
" Excellent "
" Can't stand the electric emergency brake! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by ALAN - October 10, 2018
" A pleasure to deal with, modifying a few things after the reservation was made. Good company. "
" Good car; efficient service renting and returning the car. Good value for the money. Rental was with Hertz ... not Dollar "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by RICHARD - October 10, 2018
" Everything went according to plan. No surprises. "
" They were there for an early return. No problems. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by NILE - October 10, 2018
" Easy to use "
" The lady was very informative and helpful! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by GRETCHEN - October 10, 2018
" Kemwel makes it very easy to rent a car in Europe. I've recommended the company to many friends. "
" I always find Europcar to be extremely easy to work with, with friendly, capable staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JOHN - October 10, 2018
" I have used Kemwel for many years and have always been completely satisfied with their professional assistance! "
" The Hertz people handled Dollar in Nice and were very efficient and helpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by SEAN - October 09, 2018
" Awesome "
" Awesomr "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by ELIZABETH - October 09, 2018
" Wonderful and seamless. "
" Easy process on both sides. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by KETAN - October 09, 2018
" Very efficient. "
" Everything was great. As I have been renting from you guys for years I will continue. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEAUNE, FR - Reviewed by ALBERT - October 08, 2018
" Good service "
" Nice staff very helpfull "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LORIENT, FR - Reviewed by BERNARD - October 08, 2018
" Perfect "
" For the first time ,all was perfect "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ATHENS, GR - Reviewed by KEITH - October 07, 2018
" Great car with a great price. Will rent again in the future. "
" Great car with a great price for our trip to Greece. Will rent again with them. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PARIS, FR - Reviewed by ROSS - October 06, 2018
" Well done. Quick response to my initial inquiry. Answered all of my questions and processed the documents in a timely manner. We will contact you again for vehicle lease/rental for our next trip to Europe. "
" Very pleased - starting with the fact that the lease cost was reasonable and included the insurance coverage. Appreciated being able to access pdf copies the vehicle manual, emergency procedure brochure, directions to the rental site, etc., to allow us time to familiarize with the vehicle, location, etc., before the trip. Rental site staff had everything ready for us to receive and, 21 days late, to return the vehicle. Explained the location and operation of several of the key components/features of the vehicle. The vehicle looked good and handled well, and was easy to operate. Property sized for the luggage and back-packs we were transporting (good guess on our part) and yet small enough to maneuver on the tight turns and narrows roads - and, better yet - to fit into most parking spaces. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by ALAN - October 06, 2018
" All contacts were timely and professional. "
" We have been using this program for 12 yrs now. Very satisfied, particularly when effort was made to deliver color car requested. WHITE "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by GERTRUDE E. - October 05, 2018
" Very satisfied "
" Vehicle very good except unmarked scratches. No personell availabe in pick up area. Had to go back upstairs, disrupt customer line to get scratches marked. Service person at counter said " ok I mark it ". Did however not see any additional notation on damage report afterwards Car had no spare wheel. Vehicle handled well. Overall very satisfied "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by DIETER - October 04, 2018
" They were very expedient with the documents and arrangements. "
" Very well organized. No surprises and every detail was accomplished with care. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by WOITEK - October 04, 2018
" Easy booking great rental choices "
" Great profesional service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ELDAD - October 04, 2018
" They was great!!! "
" They was great!!! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by TOMAS - October 04, 2018
" Very smooth and reasonable! "
" Great! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ARNIE - October 04, 2018
" Very satisfied. "
" Everything went very smoothly and we were extremely satisfied with Sixt. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by FRANK - October 04, 2018
" Very satisfied with the whole experience. "
" Very efficient "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JOSEPH - October 03, 2018
" Same as above. We lease from Auto Europe in Portland Maine. "
" We have been leasing your cars for many years & we are extremely happy with the lease. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by KIPPY - October 03, 2018
" I have been using your agency for several years now and have even recommend you to friends and family. We will certainly be using you again for our next vacation needs. Thanks for all your help in making our vacation a wonderful and easy transaction. "
" We were greeted very well, had an easy pickup and drop off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GREGORY D - October 02, 2018
" Kemwel was recommended by a mutual friend & everything about the company was as described. All the representatives we spoke with were extremely helpful, professional, & efficient. We liked them SO much, we will go through Kemwel when we rent/lease to go to Ireland. "
" The Peugeot we leased helped to make our 2 month British adventure amazing. From pick up to drop off, it was absolutely flawless. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DONALD - October 02, 2018
" We always rent through Kemwel and have found the cars, booking experience, and service to be top rate. Thanks! "
" Great car, great service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by RONALD - October 02, 2018
" Good Job in responding to my inquiry while i was in Italy "
" It is again another good experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTIAGO CL, CL - Reviewed by JOHN - October 02, 2018
" Excellent "
" The entire rental process was excellent. Very satisfied. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MICHAEL - October 02, 2018
" Good service - I am a long term customer! "
" We had Slovenia included in the country to visit and Hertz (representing Thrifty) would not hour it. After much back and force they told me to take it up with the Broker (Kemwel). But they still completed the paperwork and asked me to sign a document which listed the countries where we could drive; again Slovenia was excluded. I did not sign it! Finally I think the lady gave up and handed me the paperwork and key. Slovenia is part of the EU and a Western European country. Interesting that they allowed taking the car into Poland and Czech Republic, which are crime prone and Eastern European countries. I am wondering what's going to happen next time when we are planing to go to North-Italy which is also excluded! "
Overall Value: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RICHARD - October 02, 2018
" Always find representatives to be helpful and knowledgeable. "
" Excellent service, price, car condition. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
TOURS, FR - Reviewed by DANIEL - October 01, 2018
" always good "
" always good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TREVOR - October 01, 2018
" Great! "
" Great! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by SIMONE - October 01, 2018
" a++ "
" a++ "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by KENSHI - September 30, 2018
" Online booking was easy. "
" The staff was very helpful and extremely friendly. She explained everything in detail and made sure we understood everything during each step of the process. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FLORENCE, IT - Reviewed by STEFANO - September 29, 2018
" Will recommend them to everyone "
" Wonderful experienced people who have knowledge "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by GARY - September 29, 2018
" always use kemwell when we travel internationally. always the best prices and very satisfied with the service. "
" always use kemwell when we travel internationally. always the best prices and very satisfied with the service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALEXANDRIA, EG - Reviewed by RASHA - September 28, 2018
" I love it . Great experience .. "
" Everyone was so helpful and respectful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by RICHARD - September 28, 2018
" Kemwel continues to offer the best value and service for European car rental. I've also used the long term "purchase" option on two occasions. I am a customer for life. You folks do a great job. "
" I've used them a few times. They seem to be the best choice. "
Overall Value: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN JUAN, PR - Reviewed by HEDILBERTO - September 28, 2018
" Easy to deal with "
" Overall good service and fleet "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LE MANS, FR - Reviewed by BRIGITTE - September 28, 2018
" Very good "
" Excellent. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTE CARLO, FR - Reviewed by PATRICK - September 28, 2018
" very good "
" great "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LISBON, PT - Reviewed by LELAND - September 28, 2018
" Great company. "
" Fiat 500X great car, but mileage was a little less than expected. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFLAVIK, IS - Reviewed by MELINA - September 27, 2018
" Booking through Kemwel, which I did through kayak, was easy and straightforward. I got a good value and it all worked smoothly. "
" Renting a car from procar was great. They picked us up and dropped us off at the airport, and getting and returning the car was fast and easy. It was a great value and a pleasant process overall. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUCCA, IT - Reviewed by KEVIN - September 27, 2018
" Kemwel has become my favorite way to go when booking a car overseas. I really like the full coverage insurance as it provides a greater piece of mind. "
" I really enjoyed driving the Peugeot 208 Diesel. It has more than enough power for the mountains and is easy to drive. Because of the torque it's more forgiving with regard to shifting from one gear to the next. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AVIGNON, FR - Reviewed by ROGER - September 26, 2018
" No issues - got a great deal on the rental in France and it was straight forward and easy. "
" Found the initial checkout to be a bit slow and laborious, but can't complain about the expediency with which they swapped my car (the first one had been vandalized and needed to be returned) or the final drop off. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by KEVIN - September 26, 2018
" Kemwel was a great company to rent from and we were very pleased with the services and cost. Will be renting again next year for our European holiday. "
" Condition of vehicle was lower just because the van had so many scrapes from previous drivers but we understand with the narrow Italian roads in the villages. We were just happy we didn't put any new ones on the van, "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BRIDGETOWN, BB - Reviewed by JESSIE - September 26, 2018
" Quick and ease booking. "
" Great customer service! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROBERT - September 26, 2018
" love your process and rates! wish you were in more US locations "
" very easy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARY - September 26, 2018
" Kemwel is the only way to go for European car rental. Best organized and best price. "
" Everything was as advertised and as good an experience as you could ask for at the most competitive price. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by JOHN - September 26, 2018
" Very good "
" Every thing went good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by HAROLD - September 25, 2018
" good value. "
" Easy rental process. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by LES - September 25, 2018
" Working with Kemwel is fine. It is the pick up that is absolutely horrible. "
" Extremely slow counter service in Munich. Long line to pick up car and very few agents working. This seems to be a typical situation in Europe. I don't understand why you can't be better staffed and provide a more efficient pick up. In addition, the counter people were very cranky! "
Overall Value: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GAETANO - September 25, 2018
" I am a customer for many years "
" I have used it often in the past and plan to continue using it "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
COPENHAGEN, DK - Reviewed by CARLOS - September 25, 2018
" All right. Quick and trustable service. "
" They gave me a better category car for the same price, and didn´t try to sell me added insurances like other companies do... "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MARY - September 25, 2018
" I have used Kemwel 8-9 times and have always had a terrific experience. "
" The line at the counter at the time of pick up was very long. It took about 45 minutes, but the counter attendants were helpful and friendly. Other than the long wait at the counter, everything else was superb. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by MICHAEL - September 25, 2018
" Very organized, and responsive. "
" The car was wonderful. The best car rental experience ever. No hidden costs, easy to change drop off location, and very stress free. The navigation system made our trip wonderful. Thank you. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENOA, IT - Reviewed by GIOVANNI - September 24, 2018
" I know I won't get any surprises when I book thru Kemwel. They are the best. "
" Very efficient and friendly personnel "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by JOHN - September 24, 2018
" Kemwel was great but cars are too complicated now for an older person! "
" Cars are now so electronically complicated there should be a manual on how things work. It took me a week just to figure out how to release the cover over the gas's cap. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by MARK - September 24, 2018
" thanks! "
" Overall good. Lines and slow service at besk was a bit annoying, but otherwise ok "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by CHARLES - September 24, 2018
" Obviously I am very satisfied with my experience with Kemwel. I continue to use your services each year. Doesn't that tell you something? "
" I believe this is the fourth time I've used the buy/resell plan and I've never been dissatisfied or disappointed. The service has been excellent and the car as well. "
Overall Value: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by ROBERT - September 24, 2018
" No issues. "
" The only issue is that Budget has two separate rental counters across from the terminal. Of course we went to the wrong one first. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIEUX FORT, LC - Reviewed by PHIL - September 24, 2018
" Great deal. Will consider next time I need a rental "
" Original car we booked was too small for all of us and our luggage. Upgrade was easy and reasonable. Staff very pleasant and helpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALT LAKE CITY, US - Reviewed by DAVID - September 23, 2018
" I was very satisfied with my experience from Kemwel. "
" I would recommend Fox but not that location. The man at the counter tried to upgrade me from economy and I declined. He then upgraded me free of charge because they didn't have an economy car. Then it took like 20 minutes at least to get my car after I went outside. I was not very satisfied with the experience there. I used Fox in LA and was very satisfied with that experience. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by JAMES - September 23, 2018
" Very professional. Thank you! "
" Easy to use. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PATRICIA BEACH - September 22, 2018
" Always satisfying. No problem cannot be solved by your staff, it seems. Thank you! "
" Couldn't have been easier, but may I make a suggestion? It would be helpful to have a map or some dir tions of how to find the rental desks in th vrious airports. I am lucky to speak enough of several languages decipher the signs to rental desks, but if I did not I think it would be very difficult to find them. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOURS, FR - Reviewed by JANICK - September 22, 2018
" Excellent experience on line. Great company. Will rent through you again. "
" It was fine, except that they didn't do an inspection of the vehicle at the pickup site and instead gave us the key and told us our car was down the street a ways...and the outside of the car wasn't very clean at all. When we dropped it off, they started looking for every scratch on the bumpers under the dust and we had to tell us we didn't do any of those, and that they hadn't done the inspection at the beginning so they'd better not make us responsible. Turned out ok at the end. The car itself was very good and the personnel was very friendly in Tours. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ROME, IT - Reviewed by STEPHEN - September 22, 2018
" Have used Kemwel for years, great service,great prices. "
" Hertz people were very helpful, excellent service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER - September 22, 2018
" Kemwel has always been a good experience with us, and we have given your name to friends and family. The service and friendliness at all hours of the day has been number 1. This time we used you for airline as well. Thank you. "
" Everything went very smoothly from the moment we arrived at the airport Sixt counter. The shuttle, the paperwork and the agent showed us the features of the car. There actually was a spare tire. The gas efficiency was also appreciated in the Toyota Aoris. Good experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by MARTHA - September 22, 2018
" All went well. "
" All went well. "
Overall Value: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by CHARLES - September 22, 2018
" Good "
" Computer was down when I checked in, agent tried hard to upgrade me. did not explain the deposit well. otherwise all was good "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by SALLY - September 22, 2018
" Excellent "
" Other than finding the right car at my arrival..all went very well "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AOSTA, IT - Reviewed by WILLIAM - September 22, 2018
" Responded to our online questions in a timely manner. Would recommend. "
" The agent in Aosta was EXTREMELY helpful!!! He helped us get oriented and explained the GPS. We had to go back the next day because the GPS was not working and he was even more helpful! Wonderful service!! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARIO - September 21, 2018
" Kemwel has the best deals around and I highly recommend them to anyone seeking a rental especially in Italy. "
" The staff at Hertz were kind of enough to upgrade the vehicle from a Ford C-Max to Ford Kuga with automatic transmission at no extra charge. However, the vehicle was not properly washed exterior wise and there were quite a few dents. However, the most disturbing anomaly was the condition of the front tires. They needed replacement as the tread wear was marginal especially if driving in rainy conditions would have compromised safety. Mind you the rental was delivered with 91500 Kms (approximately) and I added about 4700 Kms during the three week rental period. Also at drop off, the Hertz rep did not correctly record the in and out mileage. Apart from the tires, I am very satisfied with vehicle. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by DOUGLAS - September 21, 2018
" Easy and enjoy having full coverage and $0 deductable for peace of mind . Hope I never need it . I've been using Kemwel for about 11-12 years it's very smooth renting a vehicle in Europe. Glad I discovered kemwel. "
" No hitch's ,very fast with a reservation . "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by BENEDICT - September 21, 2018
" We always book with Kemwel for our international trips because we receive the best deal at the lowest price. "
" We had a very long wait of almost an hour at Munich airport because of a strike and extreme weather conditions. Otherwise the Ford Focus was outstanding. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by GLENDA - September 21, 2018
" I recommend kemwell to everyone I know who is traveling overseas. I've never had a bad experience with kemwell regardless of what time day or night that I call. And their rates are outstanding. "
" Zil the agent at the counter was very helpful and pleasant and took his time to explain everything about the car. Connor the agent at the drop off counter was also very pleasant. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DAVE - September 21, 2018
" Kemwel offers reasonable car rental rate "
" Friendly, smooth and nice car renting experience with Fox. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GWENDOLYN - September 21, 2018
" I am amazed at the great price we were able to obtain from Kemwel for our car. I would very happily recommend them to my friends and family, and will definitely rent through Kemwel again. "
" Due to flight reschedule, we arrived at Rome Fiumicino airport several hours before our scheduled pick up time for our preselected car which was not available. Our capable and professional agent was extremely helpful and offered to replace our car with what they had available - it wasn't our preferred car but it was fine. Her assistance was invaluable and she made our experience relaxed and seamless. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SEVILLA, ES - Reviewed by DENIS - September 20, 2018
" Very good experience! Better price than everyone else! Overall very good !! "
" Good experience "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by FRANCIS - September 20, 2018
" I WILL BE NEEDING SAME IN 2 TO 3 WEEKS "
" EXCELLENT THEAY PROVIDED THE REQUESTED CAR VERY NICE. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by STAN - September 20, 2018
" We have used Kemwel for years and will continue to do so. They never disappoint. "
" they are quick and efficient with always a smile on their faces. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by COSMIN - September 19, 2018
" Good price, recommended. "
" Long queue at the pick-up, about one hour, good and clean car, fast drop-off. "
Overall Value: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by CARL - September 19, 2018
" Very easy. "
" The car had scratch damage on almost every panel. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by DENNIS - September 19, 2018
" Been satisfied for over 40 years "
" gave my exact choice of this class of vehicle. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by COSTANTINO - September 19, 2018
" Good choice. "
" Good choice. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JOSE, US - Reviewed by MANUEL - September 19, 2018
" Good. "
" disappointed in car's appearance. Not washed and many dings/scratches. However, car ran very well. Kia Soul. "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MILAN, IT - Reviewed by GEORGE - September 19, 2018
" No problems. "
" No negative comments "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PETER - September 19, 2018
" No complaints "
" The time taken to process the pick up was very slow. We had to wait in queue for 45 mins before we were seen and then it took another 45 minutes to process us. In addition, the GPS took us to the wrong Avis return depot. It had been programmed with the wrong address "
Overall Value: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JUAN - September 18, 2018
" Good "
" Good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ODENSE, DK - Reviewed by SONJA - September 18, 2018
" Convenient one-way car rental "
" N/a "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DENYSE - September 18, 2018
" Great company "
" Excellent experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by WILLEM - September 18, 2018
" Very good. "
" It took forever to get someone to check in the car upon return. There were 3 employees in the office talking to each other and no one came out. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
EXETER, GB - Reviewed by MICHAEL - September 18, 2018
" always good "
" Great car good service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by CRAIG - September 18, 2018
" We have always used Kemwel for our rental cars in Europe for the last 25+ years. Thank you for the great service you provide. "
" We took the no deducible plan. When we arrived to pick up the car, we were told that it does not cover the undercarriage of the car. In order to cover the undercarriage we had to purchase an additional coverage. "
Overall Value: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COMO, IT - Reviewed by JOHN - September 17, 2018
" I am a repeat customer of many years who has always been very satisfied with Kemwell, and I continue to be. Thank you! "
" Very smooth rental. No problems experienced with vehicle, pick-up, or drop-off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by GEORGE - September 16, 2018
" Will use them again "
" Confusing at check in. Got something that we did not want. Fixed at check out. "
Overall Value: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by STEFANOS - September 16, 2018
" So far you guys have got the best possible prices and excellent service. Well done. I am already suggesting to friends to book through your site "
" This was the 4th time this year I booked through your site and chose Europcar. Europcar provided a top and brand new car BUT for the first time the guy at the counter tried to charge me with an extra 75€ besides the 300€ for the insurance deposit. He said that I double clicked on the full insurance (which I didn't) and that I had also tried to book a naviwith this car. Only when I started calling Kemwel he said that he could simply remove those extra charges and proceed with the booking the way he should. Disappointed by the employee not the company. "
Overall Value: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TEL AVIV, IL - Reviewed by IVAN - September 16, 2018
" Awesome experience. Guy at the counter had excellent customer service skills, gave me water after a 14 hour flight. Small gesture that must not go unnoticed. Returned car early, quick check in, no questions! Will be returning soon. Thank you!! "
" Awesome experience. Guy at the counter had excellent customer service skills, gave me water after a 14 hour flight. Small gesture that must not go unnoticed. Returned car early, quick check in, no questions! Will be returning soon. Thank you!! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by LINDA - September 16, 2018
" Easy "
" Easy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TROMSOE, NO - Reviewed by MIKLOS - September 16, 2018
" Smooth booking, competitive prices, adequate level of communication towards the customer. "
" Nice vehicle fleet, sufficient opening hours, smooth pickup and dropoff. Not the cheapest available, but quality comes at a price. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by DONNA - September 15, 2018
" I have been using kemwel for years and have no plans to change "
" I always get excellent customer service from Europcar staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by SUSAN - September 15, 2018
" I have always had a good experience with Kemwel. I thank you for your quality service! "
" Car was practically brand new - really cute and fun, easy to drive. I had a bright red fiat 500 - my favorite to drive in Italy. Staff was great - and renting process quick and easy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MARTIN - September 15, 2018
" Excellent! "
" Excellent! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by BAHRAM - September 15, 2018
" Very professional in their service. "
" Everything went smoothly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGEN, NO - Reviewed by MARSHALL - September 14, 2018
" Good experience. I was nervous about renting a car internationally, but everything went as smoothly as could be. "
" Good experience. Check in and check out were very smooth, no problems. We didn't have issues with our car rental. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DONCASTER, GB - Reviewed by CATHIE - September 14, 2018
" Excellent people when booking, really helpful. "
" The only complaint was the light was on that said the tires were low and was on when we picked up car and until we turned it back we did not know what it meant "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MARSEILLE, FR - Reviewed by CALEB - September 14, 2018
" No issues "
" Europcar was great. I only had one significant issue and that is that the drop-off location had been temporary moved and I almost missed my train because I couldn't find the office and their number.ber didn't work. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by LEAH - September 14, 2018
" I have used Kemwel for years and am always satisfied. "
" Car was delivered to us 7/8 full, with no mention of that. Car also had faulty radio, so there was no way to use the included GPS (or radio) without the sound on full blast. "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by ANDRII - September 13, 2018
" Good platform with competitive propositions and discounts. "
" Everything was smooth. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SEVILLA, ES - Reviewed by MICHAEL - September 12, 2018
" Very positive experience. "
" Very happy with vehicle, counter service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by JOHN - September 12, 2018
" All good "
" Return rental car lot was full and I had to leave the car on the grass. "
Overall Value: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by LYNDA - September 12, 2018
" Easy! "
" Liked having the complimentary GPS "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTIAGO, ES - Reviewed by MANUEL - September 12, 2018
" Very satisfied "
" Very good car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by SALVADOR - September 12, 2018
" Used Kemwel online and it was great. Called them with a question and they were very helpful and personable. "
" Car was good for driving but the value was not, once they added the cost of returning to a different city (same country) and cost of second driver. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PRAGUE, CS - Reviewed by DANA - September 11, 2018
" Easy. Value for the money. I had booked the wrong dates inadvertently, Kemwell staff was very efficient in making the needed changes. No long hold time, friendly efficient staff. good job by all. Thank you for the great service dana "
" I've used you on several occasions. Budget is always the company I wind up renting with. Your prices are very competitive, and the Budget team in Prague has always been very good. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by ELIZABETH - September 11, 2018
" Although my first time dealing with kemwel, I was pleasantly surprised by the process. Quick and simple. "
" There should be more signs directing you to the rental area. It's not clearly visible when walking out of the airport (especially from the JetBlue building) since it's inside the parking garage and the actual rental counter is in an enclosed area. Other than that the process was fast as I used the auto-service computer. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KRISTOFERS - September 11, 2018
" Kemwel rocks! Best value, selection and easiest way to rent :) "
" great car, easy pick-up and drop-off. I returned the car 90 minutes late and was charged another full day's rental. It would be nice if there was an hourly rate to accommodate returning the vehicle somewhat past the return time rather than a full-day immediately. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OSLO, NO - Reviewed by THOMAS - September 10, 2018
" Thanks for your help in changing our reservation. "
" No one available when dropping off vehicle. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ROME, IT - Reviewed by FRANCESCO - September 10, 2018
" Great "
" Very good it is pleasure doing business whit Kemwel "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MIKE - September 09, 2018
" Love your service made the free gps. "
" Rented me a car with bad tires and I had to spend my vacation time getting them replaced after a flat. Then after dropping car off and being told all is good the next day they hit my credit card for $52 but didn't even bother to contact me and tell me why. "
Overall Value: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FRANKFURT, DE - Reviewed by WERNER - September 09, 2018
" KEMWEL HAS A GREAT WEBSITE. IT IS VERY EASY TO RESERVE A CAR AND THE PRICES ARE VERY GOOD. "
" EUROPCAR DID A GREAT JOB. THEY PROVIDED THE CAR I RESERVED. THE PERSON BEHIND THE COUNTER WAS VERY FRIENDLY AND THE TRANSACTION WAS VERY FAST. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JOSE, US - Reviewed by VANESSA - September 08, 2018
" The website was very easy to use. "
" When we first got to the airport counter, there were two people in front of us. It took the counter staff almost 30 minutes to get to us. They were busy chatting and laughing, and there was no sense of urgency even though there were about 15 people behind us. After finally getting done with that bad service, we waited an extra 15 minutes to get the car and then it was a traffic jam to get out. Fox had the cars stacked tightly and it was very difficult to maneuver out of the garage. "
Overall Value: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 4
OLBIA, IT - Reviewed by JOHN - September 08, 2018
" Love you guys never had a problem...thank you "
" Picking up the car was easy and a nice experience very friendly rep.... Drop off not so much very rude behavior long line of cars one female agent yelling at us... "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by MICHELE - September 08, 2018
" Great "
" Excellent and great price. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZARAGOZA, ES - Reviewed by TRAIAN GEORGE - September 08, 2018
" Very good "
" Quick and easy process "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIGO, ES - Reviewed by JOSE LUIS - September 07, 2018
" Will do it next year "
" Very nice experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by JAMES - September 07, 2018
" I've renting thru Kemwel multiple times when traveling out of the country. They are usually the best consolidator. Need to look around but they come thru with good prices mostly. Easy to deal with. "
" This experience was good. No problems "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TILBURG, NL - Reviewed by DJAMEL - September 07, 2018
" Always good pricing, nice deals easy usage of the web . "
" Hertz employees are very nice, polie and yet professional. Always trying to accommodate you "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ARTHUR - September 07, 2018
" always a good deal, simple and easy to book, and relationships with only good rental companies "
" OK, long wait at the counter but always competent and cars decent, and return seamless "
Overall Value: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by CALOGERO - September 07, 2018
" Good trust company "
" Profetional seriousness "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by BEN - September 07, 2018
" I like that there was insurance included and the reservation was simple. "
" We paid for the full tank of gas and were only given a 1/2 tank of gas when got to the rental car. Notified the counter before departing but unsure if anything came of it - credit back? "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLEROI, BE - Reviewed by NIKOLAOS - September 07, 2018
" Very Satisfied, will use you again! "
" Excellent car,friendly staff! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOSEPH - September 07, 2018
" I have been using Kemwel for over 25 years and they are consistent and always have the best deals and service. "
" Overall, great experience. Staff were good, car exactly what I reserved and in excellent condition "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MICHAEL - September 07, 2018
" efficient and timely "
" The Florence airport was the drop-off site. The airport is poorly marked and hard to find. The car return lot is truly difficult to find. When that spot is the car return location, someone ought to provide directions and a map or at least point out that it'd be a good idea to check on the internet rather than going in blind. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ROME, IT - Reviewed by CARLO - September 06, 2018
" The best. Excellent customer service, great value, no strings attached. "
" Very satisfied. Got the car I ordered, staff was pleasant and efficient. Vehicle could have been a bit cleaner, but was acceptable. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
OSLO, NO - Reviewed by ERIC - September 06, 2018
" worked out just fine "
" Great experience. very quick and friendly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MASSIMO - September 06, 2018
" Kemwel is the best way to rent a car in Europe. Simple to use, clear about insurance coverage, prepay in dollars etc. Etc. It's my first place (and generally the last) I look for a rental car in Europe. "
" Excellent as always. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by PETER - September 06, 2018
" always works great. thank you "
" has worked well several times for me "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MAURICE - September 06, 2018
" Good communication and help if required. "
" All the Eurocrats staff were very helpful. I left my glasses in the car when we returned it to Bari and the rang up and had them returned to the depot promptly. The car was in great condition and we had no hassles. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JEFFREY - September 05, 2018
" Great price, great service. "
" The people at the desk were very friendly and much faster then they have been in the past. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - September 05, 2018
" Economical value. "
" No issues at all, fast , courteous service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by DAVID - September 05, 2018
" Always feel I can get in touch with Kemwell if something goes wrong. No complaint. "
" Getting the car takes a lot of time! As everything in France, lots of paper work, they chat with each other...after 8 hours on a plane, you just want to get the car and go. Impossible! "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PASSAU, DE - Reviewed by GEORGE - September 05, 2018
" excelllent "
" we contracted for a vehicle with a GPS. The vehicle given to us did not have a GPS and none was available. created a problem since we were not familiar with the roads "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PUBUDU - September 05, 2018
" I had a very good experience "
" People at the garage were very unprofessional compared to the agents at the counter. I had couple of questions regarding the car at the garage. Europe car representative at the garage did not make the adequate effort to answer my questions. "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JEFFREY - September 04, 2018
" Pleased with phone interactions - staff helpful. "
" Counter staff in Barcelona were very inefficient. We waited for nearly 1 hour for our car even though the line was not long. Similarly, dropping off the car was inefficient. There was no line, but no one came to take the car from us. We preferred and reserved a compact, but none was available so we were given a "family size" car. "
Overall Value: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by MARY - September 04, 2018
" You are the best source to avoid outrageous insurance riders "
" Good. I was skeptical about prepaying gas but grateful when I saw how few gas stations were in Aix. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by FURIO - September 04, 2018
" After many years I still like Kemwel. I have the feeling to get a fair deal each time. "
" The pick up took 2.5 hours. The car we finally got (after negotiating to get what we should get) was not very clean, had the warning light for the tire pressure on and no washer fluid. "
Overall Value: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 4
OLBIA, IT - Reviewed by SIMONE - September 04, 2018
" A++ "
" A++ "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BARRY - September 03, 2018
" We had to change our date of reservation, and and the process went very smoothly. "
" London office was not well managed we waited for 20-30 minutes at EuropCar to finally get an agent to help us. "
Overall Value: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PAUL - September 03, 2018
" I am happy with the people selling me the cars.I am a customer for many years and pleased with the cars I rented. "
" Very helpfull People at the desk at the Airport in Munich. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DONALD - September 03, 2018
" Great "
" Great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARIO - September 03, 2018
" Everything good except pick up took very long time "
" Took long time to get the car from the airport "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STEFAN - September 03, 2018
" Convenient and easy "
" Convenient and easy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by LUIS - September 02, 2018
" Kemwel was wonderful "
" I already had a small SUV and the girl wouldn't let me just get it she insistent on saying it wasn't big enough for us I just flew 8 hours and it was almost midnight and the website said 11 pm was when it closes. no one was answering the phone so it was stressful and then she made us pay more for a same like car! "
Overall Value: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JOSEPH - September 02, 2018
" Great thank you "
" Everything was great except when they give me the car inside was NOT clean. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRUSSELS, BE - Reviewed by JOHN - September 02, 2018
" I often travel to Europe and always rent from Kemwel. "
" Excellent vehicle (Opel Astra) super GPS. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by NATHALIE - September 02, 2018
" OK "
" The car had problems wil lights. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AVIGNON, FR - Reviewed by JONATHON - September 02, 2018
" very efficient when I needed to adjust my booking. The result was exactly correct and my refund processed correctly. "
" very smooth, no problems, conditions clearly explained at pick up "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by NORMAN - September 01, 2018
" A positive experience. "
" Leasing all went smoothly., "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by TED - September 01, 2018
" Everything was just as expected from Kemwel "
" The only negative about the experience was that it took a while to get to Fox from the Car Rental Center. We waited about 20 minutes for the shuttle to arrive so from the airport to Fox was about 40 minutes. "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TRIER, DE - Reviewed by DANIEL - September 01, 2018
" Good support and helpful. "
" Very efficient and helpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - August 31, 2018
" EASY! "
" The staff at SIXT was helpful! They suggested an upgrade but did not apply the hard sell. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by FRANCOIS - August 31, 2018
" Another year renting from Kemwel, another good experience ! "
" Had to rent from different rental Cie and Hertz was really good this summer. "
Overall Value: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by ALTA - August 30, 2018
" They're great. I was confused because my email didn't mention the name FOX, it said Kemwel, so I was looking for a Kemwel bus! I called and the gentleman who took the call was very nice to me and explained that I will actually be looking for a bus that says FOX. I really appreciate his kindness. "
" I enjoyed my vehicle and the speed and efficiency in which I was able to pick it up and drop it off. However, I did feel rushed when I was attempting to read the fine print when I was signing documents before picking up the car. I want to know what I am paying for and want to be sure I'm not stuck with charges that are unnecessary (that has happened to me before with another company). I do plan to use FOX in my future trips to California. "
Overall Value: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by THEODORE - August 30, 2018
" All good! "
" All good! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANGELA - August 30, 2018
" Very good "
" Very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by BRANDI - August 30, 2018
" Great!! "
" Our van we rented was so scratched and dented that it was embarrassing to drive!!! "
Overall Value: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SAN JOSE, US - Reviewed by DAVID - August 30, 2018
" Everything went smoothly, would use Kemwel again. "
" Everything was great except for the long line at the counter. "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARK - August 29, 2018
" always happy for the past 30+ years. have recommended to many friends. "
" happy. very nice clerks at Nice train station. parking lot is very tight, so glad that i didn't rent a big car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLEROI, BE - Reviewed by ABDUL - August 29, 2018
" good experience "
" I don't know the details of extra cost taken by Hertz. "
Overall Value: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LONDON, GB - Reviewed by RICHARD - August 28, 2018
" Good Experience. Happy with the arrangement. "
" Good experience. Happy with my car rental. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GUDRUN - August 27, 2018
" No complaints good and efficient service "
" No complaints "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by TAMARA - August 27, 2018
" Easy and well priced rentals. "
" Friendly and quick service. No problems getting the vehicle "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTIAGO, ES - Reviewed by MICHELLE - August 27, 2018
" Santiago airport - very good and smooth. Alberto and Jesús! "
" Alberto was very helpful and polite So was Jesus "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by RAYMOND - August 26, 2018
" I loved the all-inclusive pricing, no insurance hassles, no damage waivers, etc. EXCELLENT! "
" Outstanding experience overall, exact vehicle, great price, no hidden fees or charges, easy and efficient pick up and drop off! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by GINA - August 26, 2018
" Easy lease. Great contract and conditions. Direct contact with efficient staff. Once in France, it was harder to reach Kemwel with questions. I didn't understand that, at that point, I needed to be dealing directly with Peugeot for a lease extension. "
" Great, solid, comfortable car with all the bells and whistles I needed. Handled beautifully. The staff was extremely helpful, patient and kind. They made sure I had a great experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by JEAN - August 25, 2018
" Great value "
" Professional, friendly and fast service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JOSEPH - August 25, 2018
" Easy professional thank you "
" Great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ANDREW - August 25, 2018
" Used several times in the past. Always has competitive prices. "
" Did not have the car I requested. Gave me a slightly smaller car but offered me a larger one two days later. Very smooth pick up and drop off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by CRISTIAN - August 25, 2018
" I am very pleased with the collaboration "
" I am very pleased with the collaboration "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AVIGNON, FR - Reviewed by STAN - August 24, 2018
" We LOVE Kenwel and we tell all of our friends about their wonderful service and great rates. "
" We have used Europcar many times over the last 10 years and we plan to use them again and again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ERNST - August 24, 2018
" Very fair rates and very accommodating with a change in plans. "
" Wonderful service, easy and quick. Very fair rates. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by SUZANNE - August 24, 2018
" very easy to use much cheaper than renting car in europe "
" problem with ignition in norway called hertz in denmark sent local mechanic who fixed problem with no charge to me "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TILBURG, NL - Reviewed by DJAMEL - August 24, 2018
" Great pricing, easy use of the website, car insurance a bit high "
" I am very satisfied with Hertz, car are well maintained and always friendly staff and yet professional. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KASANE, BW - Reviewed by IDO - August 23, 2018
" It was surprise to meet such a good compeny "
" It was very good. And i hope it will be like this also in future. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by SANDRO - August 23, 2018
" Very happy with my rental experience "
" Very happy with my rental experience! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COOLANGATTA, AU - Reviewed by KIN WAH - August 22, 2018
" Very good "
" Good "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MADRID, ES - Reviewed by CARLOS - August 22, 2018
" Very easy n quick. "
" It was easy n quick. No problems. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by ELIE - August 21, 2018
" Very satisfied "
" Very satisfied "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by ARTHUR - August 21, 2018
" good prices! "
" Car was nice but trunk was tiny! "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by MARIA - August 21, 2018
" Great price and great vehicle. "
" Great customer service. Very expeditious "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JOHN - August 20, 2018
" We have been leasing Peugeots vis Kemwel for over 25 years for our trips to Europe. It has always been a very positive experience. "
" We had another wonderful experience with our Peugeot 3008 during our 2 month summer trip in France, Italy, Austria and Switzerland. We also really appreciated the staff at the Paris CDG Airport TT Car. We will continue to lease Peugeots from Kemwel for our trips to Europe. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CHARLES - August 20, 2018
" Overall a very good experience. "
" Difficult to find return location at airport. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PARIS, FR - Reviewed by GAEL - August 20, 2018
" Always reliable "
" Fast and easy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MICHAEL - August 19, 2018
" We have found Kemwel to be an excellent resource for a car rental for our annual trips to Italy. Fair pricing, excellent vehicle choices, and good service. "
" good service and good vehicle "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TILBURG, NL - Reviewed by DJAMEL - August 19, 2018
" Kemwel provided me with a great pricing and clear and easy instructions over the web, insurance a bit to high though "
" Always friendly and yet professional staff, very nice and cars a fairly well maintained and very helpful "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by DANA - August 19, 2018
" all good, "
" two locations in Prague make for confusing pick up. both locations had long lines, waited in one, had to then go next door and wait in the other. first line was 15mins, second one was 30mins. drop off at Marriott hotel was confusing, no signage outside building at all. "
Overall Value: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 5
GLASGOW, GB - Reviewed by JAMES - August 19, 2018
" It makes hiring a car in Britain much easier. Especially with option to purchase insurance up front "
" Our first and top choice when booking a car in UK "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MICHAEL - August 19, 2018
" I love Kemwel...it is efficient and one of the best car rental sites I have ever used. Keep up the excellent work. "
" The staff always were seemingly overwhelmed and the office atmosphere seemed chaotic with no one in charge. "
Overall Value: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 8
CARLISLE, GB - Reviewed by JOAN - August 18, 2018
" I continue to enjoy renting from Kemwel but wish you had a frequent renter discount since I rent for long term annually with Kemwel. "
" Car ental went well but finding a gas station in the area and finding the consolidated rental return area was difficult due to massive Manchester airport road construction with many diversions. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by BERNARD - August 18, 2018
" No problems. "
" No problems, but would have liked a better vehicle. The Citroen was not very stable at autobahn speeds "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by HERB - August 18, 2018
" Great! Got a very nice car at a very nice price with full coverage. Going directly through Hertz Gold Club would have cost $500 more. Thanks, Kemwel! "
" I was given the wrong vehicle at Rome FCO. I immediately took the vehicle to Hertz in Perugia and gave them the documents. I was told that the copies would be sent to FCO and they would send me a corrected rental agreement. I heard nothing for several days. I send emails, tried calling the FCO office (forget that) and even contacted Hertz Customer Service. They all referred me back to the FCO office. Finally, at 11:30PM I got through. I was sent an email with a screen shot of a computer screen. When I turned the car back in to FCO they tried to charge me €266 for the "vehicle change". It took so long to resolve that I almost missed my flight. All else was fine, though. "
Overall Value: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PARIS, FR - Reviewed by AGNES - August 17, 2018
" Always an overall great experience. "
" I am a repeat customer and over the years I've found Peugeot services to be reliable, easy, friendly and efficient. Always a good experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHARLES - August 17, 2018
" Kemwel has always been great in our experience in getting us a good car at a reasonable rate. "
" This particular model is a bit underpowered... a delay from stepping on the accelerator and getting powered up for passing. Major complaint is that there is no English manual to refer to for navigation or changing from KM and C to Miles and F. The next size Peugeot has a good deal more zip and much roomier in the back seat. That being said the Peugeot is overall a very good vehicle. "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PARIS, FR - Reviewed by DJAFAR - August 17, 2018
" I have using kemwel for the last 10 years and will keep using it. Thx to all kemwel staff "
" Grear experience. Easy and smooth. New cars and superbe communication with peugeot staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by KAREN - August 17, 2018
" I love Kemwel and have recommended you to a number of my friends. "
" I tried to reach their Customer Service counter over 5 days, several times a day, and was NEVER successful. Additionally, I emailed them twice with no response. Their Customer Service is TERRIBLE!!! I much prefer to rent from EuropCar but the Kemwel rates are ridiculously high for some reason now. You really need to let Hertz know they've got to 'pick it up' at their Fiumincino Airport location. "
Overall Value: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHARLOTTE - August 16, 2018
" Very good and efficient "
" I had a good experience but post hire I'm not so happy. The reason bing is that I've been receiving ongoing charges from Europcar without any further correspondence or receipts detailing what the charges are!!! "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by DAVID - August 16, 2018
" very professional "
" smooth transaction. Good car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by DANIEL - August 16, 2018
" Good customer service "
" A pleasure "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by ANGEL - August 15, 2018
" I feel you were efficient and prompt with your service. I will use you again. Thank you. "
" Great service, but expensive. I washed the car and it had not been thoroughly clean inside. Ok. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GENEVA, FR - Reviewed by ERIK - August 15, 2018
" All good "
" Mds in Geneva as agent for Peugeot is too remotely located for pickup and drop off, especially for late or early flights. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 10
AJACCIO, FR - Reviewed by TOUSSAINT - August 15, 2018
" I have been using Kemwell for over 25 years and have been fully satisfied every time. Thank you for making every effort to deliver an outstanding experience, each time. "
" The only drawback is the fact that Europcar demands a cleaned and vacuumed car when the custommer returns the car or charges 30€. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by JOSEPH - August 15, 2018
" good rates "
" everyone was nice. easy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JAMES - August 14, 2018
" Have always booked through kemwel and will do so in the future. "
" Car manual should be in the car for reference. The luggage shade for luggage was missing. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ATHENS, GR - Reviewed by MARY - August 13, 2018
" Kemwel has always been very good. "
" This year was very good. In the past, they have always found some problem with the car upon return. But this year they were great and efficient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SARA - August 13, 2018
" It was good! "
" The person who we booked with was AMAZING! She was super helpful and answered all of our questions! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SARLAT LA CANEDA, FR - Reviewed by MARY - August 13, 2018
" Kemwel has always delivered on the promise of trouble-free auto rental in Europe. "
" Our car was ready, had GPS and got us through a lot of touring on very obscure roads. Everything worked well. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by CONRAD - August 12, 2018
" Very competitive rates and the process to book was seamless and on point. "
" The car had not been cleaned but it was acceptable "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CELIA - August 12, 2018
" I love Kemwell! have been renting from you for many many years. "
" counter staff were great. Car ran very well, but had lots of bumps and bruises. drop off staff could be more alert to people wanting to return vehicles. I parked in available spot, went over to where two of them were talking together alone in office (no customers) and asked what to do. they said get your cases and then come here. I did. she took keys and was gone a long time; i saw her looking at another white car (not mine) and asked remaining cou nter staff what was up. she's coming...so if it takes so long to return vehicle, they shouldn't stop to inspect other cars. they were nice though and did complete their job--just could have been friendler and a dash more efficient "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by DOUGLAS RAPHAEL - August 12, 2018
" Kemwell was great will recommend and use always. "
" The car was clean when we picked it up, but the interior had some overlooked spots, like something sticky on the console between the seats. The drop off was confusing since we had to find a europcar consulate, then received no receipt. Just left. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by YUDA - August 12, 2018
" Brilliant "
" Brilliant "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BOJAN - August 12, 2018
" Great customer service. "
" Peugeot 3008 was a great car and can not wait for it to come to US so I can buy it. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MAROOCHYDORE, AU - Reviewed by DAVID - August 12, 2018
" Great deal "
" Great Desk Staff at Maroochydore Airport. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by FRANCOIS - August 11, 2018
" trouble-reee rental with good support when needed. "
" Nice car, spiffy and agile. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JOSEPH - August 11, 2018
" Kemwel is first class and does everything to keep a customer satisfied. Been using them for a long time and plan to continue using Kemwel. I tell all my friends to just on the Kemwel team. "
" Always a great experience and very likely to work with Hertz in the future "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by JAMES GERARD - August 10, 2018
" Excellent, good communication by em`ail. "
" Good stuff, easy in and out. Great car. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by DENISE - August 10, 2018
" They had the best price and even Alamo commented on how great a deal we received. I would highly recommend KEMWEL "
" Good customer service at location. Parents always use ALAMO when traveling to PUERTO RICO. Convenience being at the airport is great. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by LILY - August 09, 2018
" Excellent "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by KATHERINE - August 09, 2018
" Thank you KEMWEL for providing us with affordable costs and plan on using your service very soon. Any discount codes would be greatly appreciated. "
" Great- customer service was top notch as soon as we landed in Puerto Rico. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by LLELIPSA - August 09, 2018
" Great "
" Great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIBOURNE, FR - Reviewed by BEVERLY - August 09, 2018
" Kemwel is great, always has been, my only source of rental cars for nearly 30 years. "
" The experience I had with the counter staff this time, as opposed to the unpleasant, disrespectful experience of 2 weeks previous, was just fine. The young woman greeted me with a hand shake and was the definition of professional courtesy and competence. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BRUSSELS, BE - Reviewed by ROLAND - August 09, 2018
" easy to work with "
" pleasant "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by AGUEDA - August 08, 2018
" It was good "
" Only 2 people at desk early in the morning, but when I got my turn everything went smooth "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGEN, NO - Reviewed by DRAZEN - August 08, 2018
" Very good "
" Very good "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NANTES, FR - Reviewed by JAMES - August 08, 2018
" Perfect. Courteous, helpful, efficient "
" Everything was as promised and went very smoothly. No problems. "
Overall Value: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by STEFANOS PANAGIOTIS - August 08, 2018
" SO FAR YOU GUYS HAVE THE BEST PRICES ON THE NET. SIMPLE AND QUICK CHECK OUT. ALSO GOOD PRICE ON THE EXTRA INSURANCE. GOOD JOB. HAVE ALREADY BOOKED A CAR FOR MY NEXT TRIP TO FRANKFURT, WITH YOU GUYS! "
" ONCE AGAIN THE GUYS AT THE FRONT DESK WERE GREAT. PROVIDED A BRAND NEW AUTOMATIC VW GOLF WITH LESS THAN 5.000 km ON THE COUNTER. GREAT CAR. NOT A DIESEL, BUT STILL REALLY NICE CAR AND FUN TO DRIVE AROUND WITH. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by DORIS - August 07, 2018
" Best staff i dealed with in a long time. Prompt checking and dropped of. Kudos to the staff. Price could be better. "
" I only have issues with the cost. Other than that, it was the faster check out and dropped off i had. Kudos to the staff.k "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by OREN - August 07, 2018
" Easy to use. Clear finding the options and selecting a relevant car. "
" as I am HERTZ GOLD meember I also got an upgrade. Great! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by FRANCESCA - August 06, 2018
" Fantastic!! "
" Kemwel is the best provider in the world I LOVE to rent cars with Kemwel and EuRopcar They never fail me!!! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by FABIO - August 05, 2018
" Kemwel reservation was fast and efficient. Good value for money! "
" Long Long queue at Milan Malpensa to get the car (over 1 h)!! Was upgraded, but my car was old and dirty "
Overall Value: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by EVAN - August 05, 2018
" The online experience was wonderful. At all steps of the way, absolutely no "glitches" "
" An excellent experience at all phases of the rental process. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by VINCENT - August 05, 2018
" Excellent. Keep up the good work ! "
" Excellent. Keep up the good work ! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by ROBERT - August 04, 2018
" Ok "
" Ok "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MOHAMMAD - August 03, 2018
" Perfect "
" Perfect "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by LUIS - August 03, 2018
" Extremely satisfied. Great experience best so far "
" Great service Great people "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AIX EN PROVENCE, FR - Reviewed by VALERIE - August 03, 2018
" Very easy to book car, rates are excellent. "
" Easy in-out. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ATHENA - August 02, 2018
" I like being able to get to my destination knowing everything has been taken care of, and I don't have any unexpected fees or up-selling of insurance to deal with. Arrive, get the car, and go! Doesn't get much simpler than that!!! "
" Fast and professional service, plus the car was in good shape. I especially enjoyed not being asked if I wanted to buy additional car insurance - it's so nice that it's all taken care of so that there is no up-selling! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JAMES - August 02, 2018
" We have rented cars through Kemwel for years and every experience has been great. "
" All went very smoothly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by BERT - August 02, 2018
" Perfect!!! "
" From Milan to schipol everything was smoothe and easy. Too bad my bags had a sorrier fate - Swiss Air should take lessons from you, lol. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by CHRISTINA - August 01, 2018
" This is our first time using Kemwel, it was easy and saved us a bunch, we'll definitely be using you again! "
" easy and fast "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by CESAR - July 31, 2018
" Excellent "
" Very professional and very healthy "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERLIN, DE - Reviewed by CARL - July 31, 2018
" Renting autos for years from Kemwel. "
" Smooth "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by MATTHEW - July 31, 2018
" Great company. I've used them many times for overseas rentals. "
" Hertz treated us well "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by DOUGLAS - July 31, 2018
" We have used Kemwel in the past and I think that your website is very easy to use and very complete. "
" We had a great experience overall. However, The air conditioning in our car was not working and it was extremely hot. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN SEBASTIAN, ES - Reviewed by DAVID - July 31, 2018
" The booking process was very easy to use and I will continue to use Kemwell in the future. "
" Collecting and returning vehicle were handled efficiently with no problems. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PHILLIP - July 30, 2018
" Easy to reserve. Helpful when we contacted them with questions. "
" Overall we were pleased. When we went to the actually pick up the car, the staff told us the wrong locations so we had to wander up and down the lanes looking for it. It was no where near where they told us but it was minor in the scheme of things. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by STEPHEN J - July 30, 2018
" Very reliable and professional service and staff "
" This is my third or fourth lease and I am very pleased with all the Peugeot vehicles. They are comfortable and fuel efficient vehicles. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SORRENTO, IT - Reviewed by BERNARD - July 30, 2018
" As always, a great experience in making the reservation! "
" Drop off at the airport in Rome was difficult. The car had to be dropped off in one of many parking garages and the correct garage was poorly signed "
Overall Value: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by JULIE - July 29, 2018
" was hesitant because I'd never heard on Kemwel - the price was excellent "
" excellent service and good price "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by CEDRIC - July 28, 2018
" nothing to add. All was good ! "
" perfect ! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by KATHERINE - July 28, 2018
" Easy to use "
" Very fast and simple. Great service! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MELANIE - July 28, 2018
" Awesome! We will use your services again! "
" Amazing staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by JORGE - July 27, 2018
" Great prices, was very easy process! "
" great! Absolutely no complaints "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by DAVID - July 27, 2018
" Perfect! "
" Perfect! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by LAWRENCE - July 25, 2018
" As a Travel Agent 30 years, I used Kemwel as my European vehicle rental for my customers. Now as a consumer, I use Kemwel and am extermely impressed with the expertise of your staff. Thank you "
" Your staff is extremely knowledge. They saved us money by recommending a different country drop off location. Also, we were extremely happy with the current GPS provided. We never had a problem finding the remotest streets in Europe. Thank you so much for making a 2nd vehicle European a success!! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LJUBLJANA, SI - Reviewed by NEVENKA - July 25, 2018
" Kemwel service at booking was expeditious courteous. Overall very good. "
" The arrangement and process at the Rental desk was excellent "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAU, FR - Reviewed by LAURIE - July 25, 2018
" Very easy pick up and return. The staff at both locations spoke English, were very helpful orienting me to the car's features and taking me to my hotel after the drop off, and both locations accommodated my needs and the times I requested. Always have had great experiences with Kemwel. "
" I loved the car. I wish we could have Peugeot in the States. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by JOHN - July 25, 2018
" I'm a fan for many years - honest, straightforward effective booking. Never any complaints. "
" I have used Europcar intermittently for many years (mainly in Nice, France) and have been dissatisfied with several aspects of the service. This rental in Sweden was exceptionally smooth, couldn't be better. . "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by IVAN - July 25, 2018
" All representatives were courteous, very helpful and effficient. "
" Beautiful car. Wish I could have brought it back! The two representatives in Ferney- Voltaire were great especially Tayeb(?) who took care of airport transfers. Thanks to all. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NANCY - July 24, 2018
" This was the first time I haven't gotten lost getting to the off-site place to pick up the cars--thanks to the easy to use GPS! But that was Rome. The people I spoke with in Maine were very helpful and pleasant to deal with. "
" The folks at Roma Drive are great--the Peugeots (we had both a 5008 and a 308) are great cars and we had no problems with either. (In 2016 we had a nightmare with a rental, and its billing, when our van was not usable upon delivery to Rome; but the system had worked well in four previous uses, so we came back.) "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by MAURICIO - July 24, 2018
" Friendly staff, easy pick up, fast service and easy drop back. "
" My deposit is still pending in my credit card, which surprised me. However, experience with rental was very positive. I would certainly recommend and use the rental service again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by CARLOS I - July 24, 2018
" Excellent services can't be better "
" Kemwel provide great service at good prices. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DAVID - July 24, 2018
" Great service and good cars. "
" The counter staff at CDG were in total disarray. A 5 minute pickup of our car turned into a 1 hour ordeal. No one was happy waiting to just be waited on. All info that was sent in via internet for the rental had to be reentered by the counter person. The whole car rental area was in chaos. This needs to be repaired. "
Overall Value: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by JEFFREY - July 24, 2018
" Quick online booking. Speedy counter service. Perfect and clean car. No issues! "
" This was far and away the smoothest car rental I've ever done. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by HECTOR - July 23, 2018
" I would definitely use Kemwel again for my next car rental. Thank you. "
" Easy, quick, thank you. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PETER - July 23, 2018
" For more than 20 years Kemwel has been my "one stop shop" for rental vehicles in Germany. I've never had a problem with the vouchers they provide. Get a voucher, show up at the Europcar rental counter in Frankfurt or Munich and pick up your vehicle. "
" I've used Kemwel and Europcar (and only them) several times over the past 20 years or so. Obviously I'm a satisfied customer. This particular time the reservation thru Kemwel was straightforward and the Europcar check-in and rental return process was even easier than in the past. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by BERNARD - July 23, 2018
" The easily readable website as well as good phone service made this a great choice "
" Excellent service both at pick up and drop off. The vehicle provided was as promised "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGEN, NO - Reviewed by JOSE GREGORIO - July 23, 2018
" Handy "
" Easy and quick "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERN, CH - Reviewed by MARGRIT - July 23, 2018
" Great company service is perfect, helpful staff. Have been using Kemwel for some 20 years now. "
" Always works like a charm wherever l pick up or drop off the car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by STEPHEN - July 22, 2018
" Happy with Kemwel service "
" Pick up was fairly easy but drop off was cumbersome. Inadequate information was provided to fill up before returning and returning station was closed at 9:00 "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ROME, IT - Reviewed by HENRY - July 22, 2018
" Kemwel is our go to contact in the USA for European car rentals. A decade of reliable service. Back again next year! "
" Our annual month in Italy, Europcar is our go to place for reliable vehicles and service . "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OSLO, NO - Reviewed by CYNTHIA - July 22, 2018
" Ok "
" Good car and helpful service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GIORGIO - July 22, 2018
" My experience was very good and very professional "
" Very nice "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGEN, NO - Reviewed by YIFAT - July 22, 2018
" Thank you! "
" Best price and got a car much nicer than what I expected!! "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by JERRY - July 21, 2018
" The service was great "
" The car was very clean once we picked it up. We didn't have any issues with the car. We loved it!!! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by TAMAR - July 21, 2018
" Very good and convenient "
" Long waiting for car rental "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by ROBERT - July 21, 2018
" As always it was easy to book Peugeot with you and get exactly the car I was looking for "
" Vryt fast check-in, check-out; short walk to Terminal 2, which is perfect for me. Car was fabulous; great milage, lots of room, great GPS "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by FREDY - July 21, 2018
" Excellent as always. "
" The car was not washed, windows not clean inside and outside. I purchased window cleaner and paper towels and cleaned them myself. The car was very scratched up all around. I expect better from Herz. "
Overall Value: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MADRID, ES - Reviewed by JOHN - July 21, 2018
" Your company up to now have provided me with excellent service! Your prices are very reasonable. "
" Your company up to now have provided me with excellent service! Your prices are very reasonable. Your representative at the counter was very pleasant. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALMO, SE - Reviewed by LAWRENCE - July 21, 2018
" We used Kemwel a few years ago for a European 3week rental. We loved it. Now 3weeks in Scandinavia was even better!! "
" Excellent car with accurate and easy GPS. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OSLO, NO - Reviewed by EDWARD - July 20, 2018
" Nice place "
" Good service "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by JOSHUA - July 20, 2018
" I was nervous about using Kemwell since I had never heard of them before but their rates were so much less than anything else I could find. It worked out great! I would recommend their services to anyone especially if you are traveling to Puerto Rico. "
" Alamo was great as it is right at the airport. I saved a lot by booking with Kemwell and even though I paid for an economy vehicle it worked out that all they had left was an SUV. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - July 20, 2018
" The information about age requirements was clear and the process was efficient. "
" It was rather busy at the pickup but the staff coped efficiently. The car was very good for our purpose, nominally the same group but nicer than the example. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by SANDRA - July 20, 2018
" Uncomplicated. All of my skepticism was for no reason. Everything went smooth and as advertised. I will definitely use this again . I did get the best price though Kemwel and I shopped around for days prior to booking! "
" Very friendly and efficient! No complications. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by JAMES P - July 20, 2018
" Kemwell experience very good. Wish we had upgraded with Kemwell andnot Europcar. "
" We booked a panda but were encouraged strongly to upgrade saying the panda would not be safe on the auto routes. The cost was quite high but we did it. When we went to pick up car it did not have GPS as promised. Lots of backing and forward to counter and parking lot. And we saw lots of Pandas on the autoroutes! "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MARTINIQUE, MQ - Reviewed by MARJORIE - July 19, 2018
" Good "
" Both pick up and return requires a bit of a walk from the counter in the airport. If you're with luggage as I was, it's tiring "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - July 19, 2018
" I have been their customer since 1984 and will continue. They provide great service! "
" Excellent service at very reasonable prices! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LIBOURNE, FR - Reviewed by BEVERLY - July 19, 2018
" I have been renting short term and long term rentals with Kemwel for over 25 years. It is a great company with terrific customer service. I have never had a problem with Kemwel in all the years I have been working with the company "
" I called two days before scheduled pick up to confirm that I would be traveling on the TGV from Paris and told the woman with whom I spoke what train I would be taking. She said it didn't matter since it was booked. When I arrived the staff was rude and inefficient. They took telephone calls and talked to each other rather than assisting me and then one woman chastised me for being late and not calling ahead. I said that I had called ahead which her colleague confirmed. The woman who finally did do the paperwork, etc. did come out to the car as I requested and did show me how the car worked. It was a stormy evening and the 'welcome' could not have been worse. "
Overall Value: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ALBERT - July 19, 2018
" Everything went very well. "
" NO Problems. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALAN - July 19, 2018
" No problems at all with Kemwel, just with Hertz at Heathrow. "
" 2-1/2 hours from time of arrival to departing in car. Very poorly managed car control. Was told my car would be driven up outside, but, after waiting half an hour I found it in a nearby lot. "
Overall Value: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by RAFAEL - July 19, 2018
" Entire rental process was very easy and quick "
" Quick and easy pickup and return "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by EMIL HANS - July 18, 2018
" Been using Kemwel for the past 15 years and we are always completely satisfied with their surface, their prices and their commitment to their customers. Thank you Kemwel! "
" Very polite and efficient staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by TROY - July 18, 2018
" Good "
" Good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STRAUBING, DE - Reviewed by EVERETT - July 17, 2018
" We had to make a change in our reservation just a few days before our rental Kemwell was very helpful and accommodating They were able to change our pick up location and date of pick up It even safer us money "
" Great car Easy to return "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by LUIS - July 17, 2018
" Good team work "
" Good team work "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by PETER - July 17, 2018
" Efficient, convenient and very reasonable pricing. "
" On purpose we reserved a smaller car (Mercedes GLA) but we got a very big one (Peugeot station wagon). Well, I should not complain, usually we get downgraded, this time it was an upgrade, just by coincidence we needed a small car this time . But overall satisfaction is here, we will for sure use your service in the future again. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by WILLIAM - July 17, 2018
" The best. I was placed with Europcar and I got the best car I have ever rented. The Hyundai Kona was a dream. "
" I had worked with you about 5 years ago. Then I decided to return and I was very pleased. I got the best car at the best rate! You have a new continuing customer. Bravo to you!! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRANADA, ES - Reviewed by KURT - July 17, 2018
" KEMWEL was very helpful! I talked with a few people over the phone before finalizing my arrangements. Each time I encountered knowledgeable, patient, helpful people. There were no issues at all with my rental, things could not have possibly gone smoother!! "
" Wonderful! Very helpful and especially courteous staff! Pleasant experience even though I don't speak much Spanish, Irene was AWESOME! The car was flawless and my experience was THE BEST! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JOHN - July 16, 2018
" Your policy on insurance coverage is a key positive differentiator for me. "
" Air conditioning failed on car after two weeks, requiring return/exchange of car. Pickup of car involved a one hour wait. "
Overall Value: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
COPENHAGEN, DK - Reviewed by JOHN - July 16, 2018
" Your website showed the particular car I chose has A/C-it did not, but your telephone support staff booked an upgrade car for me at the same price-very impressive way to run a company! "
" The whole Europcar car rental process was very good, except upon car rental return I was not given a final receipt-Kemwel is now trying to obtain one for me. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by JOSE A - July 16, 2018
" I was given the choice of two economy vehicles, both still smelled as if from a dealership and spanking brand new. Customer service was friendly and very efficient, I had my vehicle within 10 minutes of walking into the office and returning was even easier. Thank you for making my stay in Puerto Rico that much more pleasant, see you guys on my next visit! "
" I was given the choice of two economy vehicles, both still smelled as if from a dealership and spanking brand new. Customer service was friendly and very efficient, I had my vehicle within 10 minutes of walking into the office and returning was even easier. Thank you for making my stay in Puerto Rico that much more pleasant, see you guys on my next visit! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LJUBLJANA, SI - Reviewed by LUKA - July 16, 2018
" Kemwel service was really good. "
" What I really did not like that I also had to pay the boarder crossing surcharge with them. They have an excuse that other rental companies just add that to the insurance. It was just so unnecessary and it seemed like a ripoff. A good way to alienate customers with a hassle at the pickup. I really love rental services where you pay in advance, put credit card on file for insurance and that is it. Anything extra that I HAVE to pay sounds like a ripoff to me. That made the whole experience very bad for me. "
Overall Value: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by JOHN - July 16, 2018
" You provide great prices and availability of cars! I have been your customer since 1984 and as long as you provide me what I wrote I shall continue to be your customer. "
" You provide great prices and availability of cars! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN JUAN, PR - Reviewed by ELIOPOLIS - July 15, 2018
" Good deals , would use again "
" Great service, very quick in & out "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND OR, US - Reviewed by ALLISON - July 15, 2018
" Easy booking, helpful and effective customer service! "
" Easy and efficient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - July 15, 2018
" We have used Kemwel a number of times over the years, and have been very satisfied. But in the future we will avoid using Hertz at Heathrow. "
" The pick-up was very slow. When we arrived we signed in to join the queue to be served - we were number 23. It was almost an hour before we were served. Meanwhile many of the service counters were unstaffed, and there were several Hertz employees walking around but seemingly doing nothing to speed up the process. Once we were served everything was OK. I hope Hertz has plans to make their Heathrow office more efficient. "
Overall Value: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by STANLEY - July 14, 2018
" We have been Kemwel customers for + or - 20 years and all of our experiences have been good. "
" Neither the agent or the maintenance man were as helpful as they might have been in explaining how to operate the vehicle. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by CARMELO - July 14, 2018
" Great service and price "
" Great staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LARRY - July 14, 2018
" VERY GOOD "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by JUAN - July 14, 2018
" Goaaaal "
" Thumbs up "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAPE TOWN, ZA - Reviewed by JOHN - July 14, 2018
" Kemwell has done a great job for me many times and I will use them again. "
" the overall experience was very good. I was disappointed that they could not use my my travel credit cards that do not have a foreign exchange Fee for the R3000 deposit. The woman at the desk did not care about my fee only that we must find a credit card that met her needs, embossed for credit card imprint. I offered he a few different cards that would have been better for me. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by THOMAS - July 14, 2018
" Everything was great. "
" Everything was great! Easy pick-up and return. Very friendly staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by MAXIMINO - July 14, 2018
" no issues. great deal "
" quick service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by ROBERTO - July 14, 2018
" Excellent "
" Great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by LESLEY - July 13, 2018
" Very satisfied. The price was very competitive and I love the fact that everything was all inclusive and I wasn't hassled to pay more. Everything was smooth and easy. Will definitely use Kemwel again. "
" I was very satisfied with the service and the car. This is my second time renting at this location through Europcar and Kemwel and I will definitely use the exact same service next time I travel to Europe. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by THOMAS - July 13, 2018
" Really liked my experience with you guys. There was a bit of confusion at the beginning but you were amazingly efficient and friendly getting it sorted and like I said above, when we picked up the car we got far more than we were expecting. Super stoked, will definitely use you guys again next time "
" Everything was quick, easy and efficient. I've never rented a car so easily before - no questions asked when I turned down the insurance at the counter - normally they hassle you about it. Also we booked a small car (hatchback or small sedan) and didn't get choose any of the extra add-ons, yet we received a station wagon that much more easily fit all of our gear AND it came with navigation which proved totally invaluable AND the car was brand new with only 4000kms on it. So stoked with everything. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by JACQUELINE - July 13, 2018
" Great price "
" Friendly agent at drop off. Easy return "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by JULIO - July 13, 2018
" Grateful to have found this site. I can't stop Bragging about it!! "
" Never disappoints!! Very helpful staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by THOMAS - July 13, 2018
" I have used Kemwel several times now and have always been completely satisfied. "
" Europcar was very friendly and helpful during check-out and back in. There was no problems with anything. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by RYVERS - July 12, 2018
" Airways good "
" Nice staff "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by SIMEON - July 12, 2018
" Very pleasant. "
" I still have not received the amount blocked on my CC. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by ANNE - July 12, 2018
" I have been using Kemwel for years when I travel to Europe. They give me the best price and they are very accommodating. I give Kemwel high marks for being a reliable company. "
" Hertz was wonderful the drop off was confusing not because of Hertz but the way Frankfurt airport was. I love my car and yes I would use Hertz again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by FRANCOIS - July 11, 2018
" I had to change my reservation and feared the worst but the rep was competent and honest and did not take advantage of the situation. I got the reservation I needed at a competitive price. "
" No problem. Efficient service, nice car, capable, professional staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by ANGEL - July 11, 2018
" Perfect 100% "
" Super nice people, very good service, good atencion , good attitude 100% good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by DANNY - July 11, 2018
" Booking my car through KEMWEL was the best thing I could have done. It made my car rental pick up with Alamo so easy. No problems with extra fees as has been my experience lately in P.R. I will definitely recommend KEMWEL to all my friends! "
" Smooth and easy car rental pick up. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by JAVIER - July 11, 2018
" Amazing "
" Everything was great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by BARBARA - July 10, 2018
" Quick, easy online! Need to be clearer, especially to inexperienced, that they will be physically dealing with another company onsite. "
" Lines too long and employees too few. The employees were friendly and helpful!!! Veh1i1cle upgrade was fast and easy. Return was simple and quick. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by HERBERT - July 10, 2018
" Great company. Unbetable price! "
" Excelent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by PAULINO - July 10, 2018
" Excellent "
" Great price ever "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by CARLOS - July 10, 2018
" Very easy, best price, no issues, would use again! "
" No issues. Very nice customer service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CLAUDIU - July 09, 2018
" I have been booking through Kemwel for years and will continue. I am quite happy with the price and service "
" I had to change 2 cars at pickup, but the first exchange was because I did not like the model and the second one, due to a flat tire, was very fast. Staff was curteous and efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by GILBERTO - July 09, 2018
" It was our first time with Kemwel and were very surprised with the deal we got. Nobody compared with the price range and quality. "
" We've rented from Alamo before and are always happy with the service and quality of available vehicles. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by LUCIAN - July 09, 2018
" good "
" The best "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by THOMAS - July 09, 2018
" Voucher was honored, no questions asked and no changes. "
" Take your reservation number to Alamo.com and check in before your trip, then you can just go straight to the garage, jump in what is roughly your category and drive off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by ANGUS - July 09, 2018
" Again this was great. I was impressed with your communication and reminders of what I needed. Price was great. I also liked your advice re extras and not being talked into taking them. Thanks will use you again "
" The whole experience was great. Can't fault anything. Price was great and they gave great customer service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by JEAN-CLAUDE - July 09, 2018
" Great experience as usual and I have been using you guys for a very long time (close to 15 years +) "
" Great E2E experience and also great job kemwel "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by ESTHER - July 09, 2018
" A good experience overall. Have used Kemwel many times and have never been disappointed. "
" Love the Gold member club. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by STEPHEN - July 09, 2018
" Good "
" The booking document and the pick up office told us that the Nice office was open till 8 PM. The office was closed at 6 PM. So we had to drive to another location to drop the car off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by JOSE F - July 08, 2018
" Excellent!!! "
" Good value for the price "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by LUIS - July 08, 2018
" Great Price "
" Great Service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by MARY FRANCES - July 08, 2018
" Very satisfied! "
" No complaints! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by CARLOS J - July 07, 2018
" Great, definitely will use it again and recommend it "
" Great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by SALLY - July 07, 2018
" Thanks "
" Thanks "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KONA, US - Reviewed by CLYDE - July 07, 2018
" Very helpful and very affordable. "
" Very good "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by PAUL - July 06, 2018
" Kemwel has been very good for many years that I have used them. I started back in 1979 or even earlier. "
" Dollar refuse to accept the insurance that was issued by Kemwel with the agreement. They said that it was mandatory to take there additional insurance. "
Overall Value: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by TIMOTHY - July 06, 2018
" Good value! "
" Good value! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by DANIEL - July 06, 2018
" I change my car pick to a van and Kemwel was very helpful and got me a rate that was lower then the competitions. "
" Everything went right on time. No delays or problems. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JAN - July 06, 2018
" I will definitely rent with Kemwel again process was very easy and the price was about half of what anybody else could find for me very satisfied "
" To check in was a little slow but not too bad "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by CHIEN-HUNG - July 06, 2018
" thank you for the competitive price! Price is important for customers! "
" both the counter staff and return assistant staff were very friendly. Price is competitive. thank you! "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by DAVID - July 06, 2018
" The rental process was very easy, no hassle. "
" Have rented from Alamo before, no problems. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OSLO, NO - Reviewed by AMIT - July 06, 2018
" Good deal "
" Bit costly "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by MARIA - July 05, 2018
" Best price ever. Easy to undersatand, no hiding fee, no surprise. Was worried at the beggining, price seen unreal, was expecting the worst, for my surprise, best experience ever. "
" Best car rental experience ever. Excellent service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MASSIMO - July 05, 2018
" Kemwel is a fantastic company. I have used Kemwel for many years and can't think of anyone who I would rather use. I like the clarity of knowing exactly what I am paying for, and what insurance coverage I have etc. Other places, for example going to rental car sites directly make it confusing as to exactly what is covered etc. Kemwel provides me with a piece of mind. "
" I received excellent service from everyone at Europcar. Not only are the agents at the desk professional and knowledgeable, but even the people in the garage pick up and drop off area are very professional and helpful. We had a few questions about the vehicle and they promptly came out to the vehicle to explain functions etc. I have used them before, (through Kemwel) and would definitely continue to do so "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CARL - July 05, 2018
" I have rented cars with Kemwel for over 20 years, and I am a Yanker. "
" Car was perfect for our trip. Getting the car was a little slower then expected. Had to switch the first car, could not get all of the suitcases into the back. But the alternative car, for the same rate, was a pray answered. Returning was super easy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by JOSE RAMON - July 05, 2018
" Awesome "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTPELLIER, FR - Reviewed by MARY RENEE - July 04, 2018
" We have been renting from Kemwel for the past nineteen years for our international business, and we have recommended Kemwel to all of our clients who travel internationally. We have never been disappointed with the service we receive. We rented cars in France with Kemwel with our first international business from 1999 to 2004 and now with our second international business from 2004 to present. Thank you, Kemwel! "
" Our online Kemwel representative gave us exceptional service in allowing us to keep our car rental but arrive a day later in Montpellier, France, to pick up our car at Europcar. Laurent at Europcar in Montpellier, France gave us exceptional service as well in giving us a wide choice of vehicles when the Kangoo we had ordered was not available. We were very happy with the replacement, a VW Gold. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by SONIA - July 04, 2018
" Very pleasant "
" Excellent service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by LUIS - July 04, 2018
" Very positive experience with Kemwell. Car rental process was simple and exceeded expectations. "
" Always use Alamo. Their service and prices are excellent. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by JEFFREY - July 04, 2018
" Very good experience. I will definitely use Kemwel again. "
" Easy as it gets. I picked them because it was at the airport and i didn't have to worry about a shuttle ?especially at drop off which was at 1:30am). No problems picking up or dropping off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANDREW - July 04, 2018
" Good price, professional supplier - easy. "
" Car wasn't cleaned very well open pick up - particularly the wheels "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN JUAN, PR - Reviewed by JEZABEL - July 04, 2018
" Very satisfied! "
" Very satisfied! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by RAMAN - July 03, 2018
" Super as usually "
" Super as usually "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALLORCA, ES - Reviewed by RONALD - July 03, 2018
" Great value without hassle. "
" Super easy, fast and friendly. We had Maria at the counter. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by FRODE - July 03, 2018
" Satisfied. "
" Satisfied. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by NESTOR - July 02, 2018
" First rental with Kemwel. It will not be the last one. Excellent! "
" Always excellent service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by LOUIS - July 02, 2018
" Great simple all covered! "
" Fast and easy "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by MARGARO - July 02, 2018
" Very easy to get what i want with a very competitive price. "
" Very good, "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PUERTO VALLARTA, MX - Reviewed by CHRISTIAN - July 01, 2018
" very easy to book and the price didn't change "
" very profesionnal they didn't try to force you buy extra insurance but they explained very carefully all the details. they did a brief inspection of the vehicule when brought back they were very reasonable on scratches and everything "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - July 01, 2018
" Kemwel is the best rental vehicle company I have ever dealt with, including direct rental with Hertz and with Peugeot Europe. Excellent people and excellent service. Very professional. "
" Very nice experience. Working through Kemwel to Hertz is the way to go. I would not proceed with initiating my rental request without first going through Kemwel. Excellent interface company for Hertz. They should be lucky to have Kemwel as reservation processors. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STANISLAS - July 01, 2018
" Had to modify the length of my rental at the last minute. Agent on the phone was great. "
" Everything was great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TILBURG, NL - Reviewed by DJAMEL - June 30, 2018
" Very easi to use , good offer prise clear no hidden info. "
" I was surprised by the good prise easiness to book the vehicle online "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN JUAN, PR - Reviewed by WILLIAM - June 30, 2018
" Great "
" Great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ERIC - June 29, 2018
" It was very good. The Bari Airport is crazy busy, so it was a longer line, but again, all car rentals were long. Great experience. Thank you. "
" Not a Hertz issue but the Fiat has a poorly designed gear shift. If you put 4 people in the car, it strains a lot. Just to let you guys know. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN JUAN, PR - Reviewed by LUIS - June 29, 2018
" Very polite service "
" Love it.Very "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by TRAD - June 29, 2018
" I have directed a lot of my friends to this website already. Love it. I will always be using Kemwel for all my future car rentals. "
" The Avis reps both at pick up and drop off were amazing! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOURNEMOUTH, GB - Reviewed by BERNARD - June 29, 2018
" Excellent support and help over a number of years with multiple lengthy European rentals and a great bonus deal on GPS/Sat Nav! "
" consistently solid performance over multiple lengthy European rental/leases "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JOSE, US - Reviewed by PAUL - June 29, 2018
" easy and happy! "
" easy and happy! "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ROY - June 29, 2018
" Very efficient. Great value "
" Great vehicle and value "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by MATEUSZ - June 29, 2018
" Both renting and returning a car was a pure pleasure. 10/10 would rent again. "
" Both renting and returning a car was a pure pleasure. 10/10 would rent again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OSLO, NO - Reviewed by STEVEN - June 28, 2018
" No problems "
" No problems "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by YAZMIN - June 28, 2018
" GREAT "
" Very quick and efficient service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by PAUL - June 28, 2018
" easy "
" great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by JAMES - June 28, 2018
" We'll be back next year to do this again. "
" Much better than renting a car at the Bordeaux airport where they try to scam you into accepting a lesser car or paying more than the agreed price. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by JOSEPH - June 27, 2018
" quick and easy, no hidden fees! great! "
" The staff was very pleasant and accommodating. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by NANCY - June 27, 2018
" Very satisfied with the service "
" It was easy and quick "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by EDGARDO - June 27, 2018
" EXCELLENT experience! Would DEFINITELY use Kemwel again! "
" EXCELLENT experience! Would DEFINITELY use Alamo again! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ROBERT - June 27, 2018
" Smooth "
" Very easy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOETTINGEN, DE - Reviewed by MARK - June 27, 2018
" This is the second time I've rented a car through Kemwel while traveling in Europe, and both times I've been very satisfied with the range of vehicles offered and the services provided. "
" The Europcar staff were very helpful and responsive. As it turned out, I needed to change my booking and they readily accommodated the change. Overall, an excellent car rental experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JOSE, US - Reviewed by CHARLENE - June 26, 2018
" Great "
" Great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by JOSEPH - June 25, 2018
" Easy online booking "
" Very helpful counter staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by SARAH - June 25, 2018
" Excellent ... very detailed information. Will use again! "
" Everything was as soothe as silk! "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN JUAN, PR - Reviewed by GERARDO - June 24, 2018
" Good price "
" I lost a key and they secure it. They even offer to send it by mail. They are thw best "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CELIA - June 24, 2018
" I like you KEMWEL! I have been renting my Italian cars from you or Auto Europe for many years, 4X/year and I am very satisfied with the overall experience, and the politness and responsiveness of your staff. Thank you! "
" They are nice overall, but when I got there tired and jetlagged, they said my credit card didn't go through, and that I needed to contact my cc company. Long story short, it turned out that it was Budget's equipment, not my cc company, but here's the background. ( had already let cc know I'd be out of country, so I was surprised). (I am fluent in Italian, so this is all in their language). I asked if they could make the contact and let me talk; NO (once another company did do that). Anyway, stepped out of line and after several efforts, reached my company. They said nothing was wrong on their end, and that it didn't even register as an attempt. so ask them to check. Took phone over to her and asked her if she wanted to hear their response, but no, she said she'd try again, so I waited again in line. This time, she said she'd try with another different equipment (sorry don't know what its called) and lo and behold, that worked. So, my only recommendation is that before sending customers away to try to call their company FIRST try to make it go through on different equipment. Otherwise, good experience, nice people. Thank you for listening. "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by VALERIE - June 24, 2018
" Very efficient and friendly service "
" The 308 SW drives well. The front left air vent often fails "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by GENEVIEVE - June 24, 2018
" I have never had any issues with Kemwel even when I need to modify my reservation. "
" I had reserved a smaller car than I got because one of the employees' in the Paris' agency did not understand the code for the type of car reservations. Luckily I was able to get another, but larger, automatic car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GROSSETO, IT - Reviewed by JOAN - June 23, 2018
" We continue to use Kemwel and recommend it to our friends. "
" Your Grosseto location continues to provide great service yeah after year and should be commended. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OAKLAND, US - Reviewed by MOUNIR - June 22, 2018
" I recommend it "
" All was good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by WILLIAM - June 22, 2018
" nice car good mileage easy to use "
" nice car good mileage easy to use "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by SUSAN - June 21, 2018
" The staff at Kemwel were very helpful and pleasant. "
" I arrived early and was able to pick up my car. I also needed to drop it off later than expected, again, I had no problem. the staff were all super helpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DENIS - June 21, 2018
" positive "
" positive "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by LOUIS - June 21, 2018
" My reservation Experience Was Awesome! My reservation was found instantly and no additional costs were required. "
" I paid for a full size vehicle and had to wait for availability and then was given a compact car. I am nearly 300lbs and it was not the most comfortable week of driving. I felt like the attendant was frustrated that I wouldn't take a Mini Van and coerced me into accepting a compact vehicle. "
Overall Value: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN JUAN, PR - Reviewed by HECTOR - June 21, 2018
" Nice customer service "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOWNSVILLE, AU - Reviewed by CHARLES - June 21, 2018
" Very easy! "
" Very helpful and friendly staff, clean, well-maintained vehicles, and efficient drop off service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JON - June 20, 2018
" easy to book "
" easy to use kiosk "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by LESTER - June 20, 2018
" KEMWEL was easy to use and had no problem. "
" Check in was fast. Female at the counter was very courteous and offer me options but was not pushy. Fast to get my car, easy to get out of the lot and easy to return the car. Great experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by MARC - June 20, 2018
" Happy with service "
" Great service and great price. Very satisfied with this rental company "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by GEORGE - June 20, 2018
" Best way to get no deductible coverage for CDW at the best price. "
" Easy pickup and easy drop off. The thing I had issue with was the return location wasn't as well marked as you experience in the US, but this isn't the US. The clerk at the desk directed me to the right location, which was at the entrance and I simply missed the sign. Best price of any rental agencies in Florence. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SALVATORE - June 19, 2018
" No problems "
" Everything was fine "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by ANGEL - June 19, 2018
" Great "
" Exelent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by KELLY - June 19, 2018
" Very efficient and easy to navigate. Made the rental process a breeze! "
" It was fantastic! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JOSEPHINE - June 19, 2018
" Excellent Service "
" Excellent Service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by FLORIAN-ADRIAN - June 18, 2018
" Easy to book, best price. "
" Good car with few kilometers. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by NINA - June 18, 2018
" it was good "
" It was good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by TRACY - June 17, 2018
" I have never booked with Kemwel but I will nook with them again. Best service I ever had. "
" The car I requested wasn't there but I was able to choose another car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RICHARD - June 17, 2018
" Kemwel is very responsive and dependable. I keep going back to them because of this and their competitive prices for longer rentals. "
" Easy pick up and drop off. Car perfectly suited our needs. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by BRUCE - June 17, 2018
" we rent thru kemwel on all of our overseas trips and are very satisfied. "
" okay. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, FR - Reviewed by MARIE-FRANCE - June 17, 2018
" I always like working with Kemwel. "
" It was smooth and easy. Staff helpful and friendly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by JENNIFER - June 16, 2018
" Great experience "
" Great experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by JOSE - June 15, 2018
" Great company will use again thanks "
" Great service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by NOE - June 15, 2018
" Having the voucher beforehand expedited things. Very good service in general. "
" Very satisfied with the company. I got an upgrade without additional costs. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AVIGNON, FR - Reviewed by MARGO - June 15, 2018
" Thank you for another smooth rental experience in France. "
" Nice new car, no problems. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMES - June 15, 2018
" Very easy return of car "
" Very good company to work with. Just make sure you bring proof of insurance with you if your going to use your own insurance. We didn't and it was a bit of a hassle trying to get it "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JOHANNESBURG, ZA - Reviewed by WILLIAM - June 14, 2018
" Outstanding "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by HUGH - June 14, 2018
" Kemwell offers a range of vehicles from various major rental car companies at very competitive prices. "
" Long wait to pick up vehicle at CDG. Only one vehicle was available. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TOULOUSE, FR - Reviewed by THOMAS - June 14, 2018
" Once again I felt that Kemwel "had my back" when there were problems with picking up the car. "
" The desk agent was unable to find a record of my pre-payment until I called Kemwel from the airport. "
Overall Value: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by THOMAS WILLIAM - June 14, 2018
" As usual Kemwel, assured excellent value. "
" I was satisfied with Europcar on this occasion. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE, AU - Reviewed by JODIE - June 14, 2018
" This was the first time I had booked with Kemwel, and the whole experience was very positive. "
" Europcar staff at in Melbourne Airport in Australia were very helpful making the whole rental experience very pleasant. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by SARAH - June 13, 2018
" Kemwel communicated well and I had no issues at all with this service "
" The counter staff was friendly, but recommended the toll transponder for $11.49 per day (which we declined) and we realized after the trip that we didn't need it at all. We explained where we were going and he said that we'd have two tolls on the way. In reality, there were no tolls at all. That would have been an expensive waste if we'd have taken it. Also, rang up the prepaid gas for $73, when I realized it, I asked that it be taken off. I bought gas and it was around $38. Again, I would have overpaid had I not been watching closely. I might recommend Fox to a friend, but I would warn that friend to pay close attention to the charges and know if there are tolls on the route. "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NIMES, FR - Reviewed by JULIO - June 13, 2018
" Great service, attention and good prices. "
" Very fast service, the car was new, only 3.000 kms, excellent service! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by JEFFREY - June 12, 2018
" great "
" good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by PEDRO - June 11, 2018
" Very satisfied. "
" Everything went very smoothly - from making the reservation online, to getting the car and then dropping it off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERTH, AU - Reviewed by POOBALAN - June 11, 2018
" Very helpful staff at the pick up counter. The car was clean and in good condition. No hassle at all during pick up and when returning the car. "
" I am very satisfied with the services provided. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by JOHN - June 10, 2018
" Excellent price and service. "
" Fast experience at airport counter. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by GRANT - June 10, 2018
" great service "
" excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PONTA DELGADA, PT - Reviewed by THOMAS - June 10, 2018
" Helpful, I had to change the reservation dates and the experience was seamless! "
" Very friendly service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by LILIAN - June 09, 2018
" The online site wasn't working so I called in and had the most pleasant professional man help me. Thank you. "
" There was a very long line to pick up the car but the staff was polite and professional "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by SUZANNE - June 09, 2018
" Have done business with Kemwel a few times and it has always been an excellent experience. "
" Good experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MADRID, ES - Reviewed by CALVIN - June 09, 2018
" Thank you "
" I have used this service many times and always been pleased with the result "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ARNE - June 09, 2018
" Everything worked perfectly "
" Good rate, helpful service, brand new car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
REIMS, FR - Reviewed by JUNE - June 09, 2018
" My experiences have been so good that I continue to rent from you year after year. "
" Consistently good, no surprises. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by DIRK - June 09, 2018
" Very good. Excellent price for one way rentals in Europe. "
" Customer service at the parking garage in Düsseldorf as well as in Berlin did literally not exist. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by CHRISTIANE - June 08, 2018
" never a problem. "
" Very nice, easy, little paperwork. So much nicer than AVIS ever was!!! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by CARMEN - June 07, 2018
" At first I was doubtful since I was not familiar with KEMWEL, but I am so glad I trusted you. Your quick response and professional presentation on the email and all the information I needed allowed me to not cancel your offer and complete the transaction. Thanks you. "
" First time I have rented outside of my usual rental company. I am so glad I did. You saved me money and also I was able to connect with other individuals who were very professional and helpful. Thanks, "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LJUBLJANA, SI - Reviewed by REBECCA - June 07, 2018
" Thank you for an easy rental "
" Extremely friendly and helpful staff. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by ANDREAS - June 07, 2018
" Fine "
" Smooth "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTIAN - June 06, 2018
" Always excellent. "
" Excellent staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by MARVIN - June 05, 2018
" Service on target and affordable prices. "
" Friendly staff and fast service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by ALICIA - June 05, 2018
" Nice "
" Great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by JERRY - June 04, 2018
" Second time to rent a car with Kemwel, and both times has been great. Thanks "
" Everything went fine "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by MARK - June 04, 2018
" Kemwel is just the best. I rely on Kemwel and they never let me down for value or service...the best! "
" Covenient and easy to deal with. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AIX EN PROVENCE, FR - Reviewed by ELISABETH - June 04, 2018
" I've used Kemwel many times. Always easy to work with. "
" Easy process "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JEANETTE - June 04, 2018
" Excellent system and easy to book "
" Fast service and Friendly staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARTHA - June 04, 2018
" The best!!! "
" Always perfect! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAIRNS, AU - Reviewed by CHELSEA - June 04, 2018
" All went perfectly "
" Perfect service! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by THOMAS - June 04, 2018
" Being a local customer, I get treated very well by AutoEurope and Kemwel. It is appreciated and I tell everyone to call you. "
" One person at the airport desk makes for a long wait. Not sure if going into the office at drop off is needed. There were additonal charges at check-in. I was aware that there might be and they were handled well by Nova. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CHIUSI, IT - Reviewed by JILL - June 03, 2018
" Easy rental and return. Automatic car when I expected manual which was a pleasant surprise. Great built in navigation system that helped make our journey easy. "
" Hertz rep stayed open late for us when our train arrived late. So appreciative! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OSLO, NO - Reviewed by ALBIN E - June 03, 2018
" He suggested we upgrade in order to save money on gas and I think he was right and it was a beautiful car "
" Great counter help from the staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AIX EN PROVENCE, FR - Reviewed by ANNA - June 02, 2018
" Excellent "
" Easy pick-up and return at TGV station. Was not expecting GPS included, and it was indispensable! Staff was helpful and pleasant. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MARK T - June 01, 2018
" Excellent service. "
" Vehicle was excellent as was the service. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by SEBASTIAN - May 31, 2018
" Never had an issue with a Kemwel booking "
" Almost new and very clean car. Was able to change the pick-up location pretty easy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTIAGO, ES - Reviewed by KEITH - May 31, 2018
" Again, always easy to book and get best value for car rental. "
" car waiting upon arrival. Easy check in and easy return when car returned. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NARBONNE, FR - Reviewed by JORDAN - May 31, 2018
" Great "
" Excellent pickup and counter staff in Norbonne "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FORT DE FRANCE, MQ - Reviewed by TRACY - May 31, 2018
" Loved my experience. The car was really good "
" It went well. The car was very good. Loved my experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by NORMAN - May 31, 2018
" Excellent value! "
" Speedy checkout; brand new car! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by CHARLES - May 30, 2018
" The price was very reasonable. We had no issues with extra charges, or surprises. Everything was as stated. We will definitely use Kemwel and Fox next time we visit San Fransisco. "
" It was a very pleasant, easy, quick experience. The people at the counter were very helpful, friendly and efficient. We had no issues with picking up the car or dropping it off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN JUAN, PR - Reviewed by FRANCISCO - May 30, 2018
" Found exactly what I needed for the right price. "
" Friendly and fast service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by HENRY - May 30, 2018
" Kemwell is the Best! "
" Everything was good. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGEN, NO - Reviewed by ANURAG - May 30, 2018
" Super rates. good customer service. "
" friendly staff and quick checkin "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by EFRAIN - May 29, 2018
" Very easy to rent a car with them. "
" Great deal/value. Cars should include a factory installed GPS, as is the case in France. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAVID - May 29, 2018
" all good as usual. Thanks "
" all good, no issues "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by MICHAEL - May 28, 2018
" Great experience. Will use again. "
" Excellent. Signage to drop off location somewhat difficult. Beyond that, everything went very well. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
AMBOISE, FR - Reviewed by JUDITH - May 27, 2018
" Very pleased "
" Very pleased. We were able to see much more of the country. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HONOLULU, US - Reviewed by WILFRED - May 27, 2018
" Great service at a good price! "
" The Ford Fusion hybrid was a perfect vehicle for us. We hope to get the same type of car on our next trip in September. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by EUSEBIO - May 26, 2018
" Booking with Kemwel was smooth and easy. Making the reservation took few minutes and once completed, there was feedback from Kemwel. Very stress free transaction. "
" Even though the queue was full (around 28 people) when I entered, there were 5 agents working and the wait was 40 minutes, but the agents were polite, informative and the process went smooth. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OSLO, NO - Reviewed by ROBERT - May 25, 2018
" Excellent "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BURBANK, US - Reviewed by CRAIG - May 24, 2018
" Easy to navigate, competitive pricing "
" Very efficient, less paperwork, thorough, polite. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by EDMUNDO - May 23, 2018
" Easy access to website and easy way to rent/reserve the vehicle with all the options. "
" Overall very good service.. A few delays in having the car ready. Were told it would take 5-10 minutes and it took more like 30 minutes. Hold on card for separate deposit gave me some concern but bill has cleared today and its all good.. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by PIETRO GIOVANNI - May 23, 2018
" Very good experience. "
" I've informed about Sicily by car by a friend. It was a first time for me and I'm very satisfied. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTORINI, GR - Reviewed by ALICE - May 23, 2018
" Very professional and easy to deal with. "
" Easiest rental I ever had both picking up the car and returning it. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JOANNE - May 22, 2018
" Third or forth time I have used kemwell...always satisfied "
" All went well. Professional and effient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MEI LENG - May 21, 2018
" very good "
" very pleased with performance "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by RODNEY - May 21, 2018
" Fair pricing "
" Generally well satisfied, except that the saloon car booked (Skoda Octavia) was unavailable and we were given a clunky Jeep which has much less luggage space, was like driving a tank in comparison to an Octavia, and was not very suitable for the UK's small country roads away from the main highways. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MAZATLAN, MX - Reviewed by YECENIA - May 20, 2018
" One word only...excellent !! "
" Everything was excellent, I totally loved your excellent customer service!! Thank you very much!! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAVID - May 20, 2018
" They upgraded our car to a new Audi. It was really nice. I recommend Kemwel to others. It is a great value and I appreciate your understanding of the interaction between the use of a US credit card in combination with renting in Europe. "
" They upgraded our car to a new Audi. It was really nice. It is always nice to rent from a high-end brand that is interested in their reputation. "
Overall Value: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by EBEN - May 19, 2018
" Positive "
" All good EXCEPT the nearly $1,000 deposit that we were told at the time of drop off (5/15) would be released the same day is still showing as pending on our credit card statement. Trust you can remedy this situation. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by JOHN - May 19, 2018
" Kemwel is my first choice and go to company for rental cars. "
" Check in slow - not following ticket order. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MADRID, ES - Reviewed by TAYFUN - May 19, 2018
" i will advise and uae again "
" perfect service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by LINDA - May 18, 2018
" Kenwel is great because it offers clients the best possible value for the car they are looking for. Customer support is also excellent. "
" The main thing I look for is ease of obtaining and returning a car and, of course, good value. Europecar delivers on all these requirements. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JUAN, PR - Reviewed by ENRIQUE - May 18, 2018
" It was very easy to rent the car and don't have any problems to get it in Puerto Rico. The best part was that what you see is what you get, no hiding fees. "
" The employees were very professional and helpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CANBERRA, AU - Reviewed by BARTOSZ - May 17, 2018
" Very nice and easy process "
" all good I just had to pay extra 120$ at airport desk for taxes but over all very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JOSEPH - May 17, 2018
" Over 15 years experience with Kemwel and I must say never had a rental issue. "
" I was unable to use my GPS because of a faulty lighter socket. Very disappointed. !! "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by LAUREN - May 16, 2018
" Easy. Everything done on line. "
" It took an hour and a half from going on the line at the counter to getting into the car. This is not an exaggeration. There were two clerks, then one left and a replacement came. The value was there but the experience at the counter was terrible. I would recommend Fox, but with a warning. "
Overall Value: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by AUDREY - May 16, 2018
" Agent on phone for original rental was excellent. "
" Difficult to return on a Sunday. No offices open. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by WILLIAM - May 16, 2018
" Kemwel experience was fine. "
" I was not happy with the experience of dropping off my car. It was hard to know where to park the car and the attendant was rude. Also, I wish when I checked out the car the staff person had asked if I wanted to prepay the gas refill. I ended up having to drop it off with the tank only 1/4 full (I stopped at a gas station before dropping it off but it rejected my two credit cards & then took my last 50-euro note but did not dispense any gas - and by that time I was running out of time & needed to catch my flight) and was charged 114 euros by Sicily by Car which is exorbitant. However, having said that, the counter staff were very friendly and efficient. "
Overall Value: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by CLAIRE - May 16, 2018
" The counter is well located, the service done efficiency and easy, the car was clean "
" They should have told me that the car has some scratch before I sent to take it. Just a question of reliability. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by TERRY - May 16, 2018
" Good overall experience; that's why I am a repeat customer. "
" Good overall experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by VINCENZO - May 16, 2018
" Nothing to say. Everything went the right way. "
" Everything was smooth. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGEN, NO - Reviewed by MATTHEW - May 16, 2018
" Everything went smoothly, no complaints. "
" Everything went smoothly, no complaints. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by MALGORZATA - May 15, 2018
" It was very efficient and good value for money. "
" The guy at the Hertz bueau was very helpful and friendly. It's lovely dealing with real people who are so nice. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PHOENIX, US - Reviewed by JAMES - May 15, 2018
" Kemwel has always been great. You folks do a terrific job. "
" Professional and courteous. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ROLLAND - May 15, 2018
" Good, as it always is. "
" Good. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CAROLYN - May 15, 2018
" Kemel is easy and efficient car rental website. It take the hassle out of car renting as everything is decided in advance. All the information you need to know about the car rental (insurance, miles, etc.) is available when you are booking the car. I highly recommend Kemwel. "
" Sicily by Car requested an International Driver's Permit, which they said they could provide for 20 Euros. It is my understanding that you need to get this permit in your country of origin. I have rented cars in Italy for 16 years and this is the first time I was asked for an IDP. Please inform renters that some rental companies in Rome are asking for an IDP. Other than that, the rental experience was exceptional, the car in excellent condition and the staff very helpful and efficient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CIVITANOVA MARCHE, IT - Reviewed by TERESA - May 14, 2018
" I have never had an easier experience renting a car than with Kemwel. I think I've used Kemwel at least 10 times now. I like the choices and ease of location selection. "
" I would recommend checking other vendors as well. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AREZZO, IT - Reviewed by JAMES - May 13, 2018
" They are great. "
" It very good. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MARTIN - May 13, 2018
" Very helpful and courteous service "
" Great experience and car. Will do again "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RENARD - May 13, 2018
" Very professional. "
" All went very well. Thanks "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by FABRIZIO - May 13, 2018
" Always a pleasure to work with Kemwel "
" The car had a decent hit and keyed all the way on passenger side, I just took it , did not feel to go back and ask for another car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by NORLING - May 13, 2018
" Have been a customer for many years. You continue to do a great job for me. Thanks "
" Much improved over last year. Check-in was very smooth with no undue pressure for the jet lagged and tired traveller. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARTIN - May 12, 2018
" Have used you many times. We dont drive as often but we are in Italy 2x every year, often in Napoli or Roma and use public transportation. "
" No fluids in front or back washer. Didn't discover until wind and dust coated windshield on a remote road with no way to clean it or refill. No copy of the Avis contract provided. Significant damage to right rear quarter that I had to report and have the stamp my report. "
Overall Value: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 5
PISA, IT - Reviewed by JANE - May 12, 2018
" I have been a Kemwel customer for years. I recommend Kemwel to everyone I know who needs a car rental. "
" I had an excellent experience with Dollar. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANGKAWI, MY - Reviewed by FARAZEH KHALID - May 12, 2018
" Good "
" It was a good experience and the staff was friendly. Except I haven't received my 1000 RM deposit back. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ZURICH, CH - Reviewed by HARRY - May 10, 2018
" Always helpful. Been renting cars thru Kemwem for decades. "
" Very satisfied "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRANADA, ES - Reviewed by KENT - May 10, 2018
" I'm a repeat customer and have been satisfied every time. Thanks "
" The one complaint I'd make is that the rep in Granada offered an upgrade, which I refused, and then offered another model of sub compact (Citroen aircross) for the same money, which I accepted. Although it was described as similar to the Fiat I had wanted, this car was bigger and gave me problems navigating the narrow streets of some of the towns and cities I visited in Spain. I'll never let that happen again, otherwise it was a positive experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HENRY - May 09, 2018
" Kemwel always provide first class products and services. "
" Very satisfied from start to finish "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BURBANK, US - Reviewed by AKIS - May 09, 2018
" Easy transaction. Excellent "
" Smooth, no issues, great car. Nothing bad to say. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, FR - Reviewed by ZSOLT - May 09, 2018
" Fast website, immediate confirmation, I like it. "
" Everything went smooth and nice. Thank you. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by LOUIE JR - May 08, 2018
" Will use Kemwel for all our European car rental needs. First class all the way! "
" Excellent experience! Counter staff and support staff thoroughly conversant in all our concerns. Thrilled with the first class treatment we received. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by JAMES - May 08, 2018
" Great as usual "
" Poor signage at CDG to rental car return due to roadwork Everything else was terrific "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by GREGOR - May 08, 2018
" Everything was ok. "
" Everything was ok. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORINO, IT - Reviewed by THOMAS - May 08, 2018
" Kemwel is my "go to" company when renting a car in Europe. "
" Have always had a great experience with them. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ANTONIO - May 07, 2018
" awesome doscovering! undoubtely, i will keep hiring via kemwel. thanks a lot!! "
" pick-up easy, quick and nice vehicle with plenty of scratchs and dents and very, very dirty still waiting for a corporate invoice after asking directly on the counter and having sent 4 mails "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
PARIS, FR - Reviewed by JOHN - May 07, 2018
" always a good experience with kemwel "
" i picked the car up in paris in a parking garage. i took a cab from the hotel and it was difficult to find because there was no signage outside the garage. the biggest problem was the outside condition of the car. all scratched and dented. the garage was dark and hard to see the damage. if i had i would not have accepted. i have pictures if you are interested. "
Overall Value: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by JOHN - May 06, 2018
" The whole experience was good. "
" The drop off staff was particularly helpful and efficient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JAMES - May 05, 2018
" Great communication and easy to navigate website. Thank you "
" Great value and customer service. Thank you "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUXEMBOURG, LU - Reviewed by PATRICIA - May 05, 2018
" Nothing to complaint. Everything as expected "
" Nothing to complaint. Everything as expected "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IBRAHIM - May 04, 2018
" Great choice love to book always from them "
" As I booked as I found it "
Overall Value: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ANTWERP, BE - Reviewed by NATALIA - May 03, 2018
" good offer! "
" Very nice, car was ready, everything was fast and clear. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PIETRO - May 02, 2018
" always the best prices, always there when you need them. "
" For the first time I rent a car through them beautiful experience professional, on time. Thank you Kemwel. I have been renting cars from Kemwel for a very long time, this time was better than any other time "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by STEVEN - May 01, 2018
" very good "
" very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by CATHERINE - May 01, 2018
" I recommend Kemwel to all people likely to need car rentals. I find your customer care above and beyond anything I have experienced in travel companies (car rentals, airlines, home rentals). Your rates are also very attractive. Thank you for a great service. I have been a customer for years. "
" Totally fine, no problem. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by JOHN - May 01, 2018
" Always helpful and excellent rates. I like to talk to a rep, and they're easy to get ahold. "
" Don't gas up too soon prior to returning at BCN. They ask for a receipt for last gas purchase if you say it's full rather than checking the fuel gage. If receipt shows fill up more than 22K away, even if gauge shows full, you either pay to have them fill up or have to go around airport to nearby gas station. It's easy to get lost if you try the later, and having them do it is more $. So fill up within 22 k before turn in. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DOUGLAS - May 01, 2018
" Excellent as always. "
" Only one employee at drop off. Wait time was 15 minutes. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ROME, IT - Reviewed by ALVIN - April 30, 2018
" Excellent "
" Excellance "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by ANDY - April 30, 2018
" Excellent service "
" Excellent Service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISBANE, AU - Reviewed by LESLIE - April 29, 2018
" Efficient pick-up and drop-off "
" Efficient process both pick- up and drop off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BILBAO, ES - Reviewed by ALEXANDER - April 26, 2018
" Very supportive and professional "
" Smooth and easy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MONICA - April 25, 2018
" Also problem free and I saved some $$. "
" Especially liked the car. Service problem free and no lines this time. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE, AU - Reviewed by JOSEPH - April 25, 2018
" Easy rental "
" Very good, "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by SCOTT - April 23, 2018
" Completely satisfied "
" Car was ready and clean "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ANGELO - April 23, 2018
" Kemwell has the best customer service and prices. It's a great company that goes out of its way to satisfy their customers. "
" Excellent customer service. A great experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARK - April 22, 2018
" Found Kemwel to be the low cost provider most of the time "
" Professional and courteous "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by RADOSLAV - April 21, 2018
" Everything was great! "
" Everything was great! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by JOHN - April 20, 2018
" We have used Kemwel for many years for our Peugeot leases and are always very satisfied with the staff and Kemwel system. "
" My wife and I were very satisfied with our Peugeot 3008 for our spring trip to France and Italy. The car was outstanding and the TTCar service at Paris CDG Airport is always fantastic. We travel in France and other parts of Europe three times a year and are always very happy with the Peugeot Open Europe lease. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by ALBERT - April 20, 2018
" Very pleasant "
" Took a little bit too long when I took the car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RENNES, FR - Reviewed by KARLA - April 19, 2018
" I always use Kemwel. "
" I always use Kemwel. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by BRUCE - April 19, 2018
" Our cheap rate through Kemwel turned out to be not so cheap. We thought we could decline the collision insurance as we were covered for that through our credit card with no deductible. In fact , we could not decline it and had we done any damage we could be liable for over EUR 1021 as per the contract from Kemwel. (The Contract we were given in Madrid actually stated we could be liable for EUR 1507.95.) We contacted our credit card company which told us that by accepting Dollar's collision coverage which again we HAD TO accept, we voided any coverage from the credit card company. The only way we could avoid high deductible was to take out their complete insurance which cost us an additional EUR 151 for a rental of 5 days and a rental of 1 day. Not Kemwel's fault but certainly a way for Dollar in Spain to getyou to buy additional insurance. "
" See comments below. "
Overall Value: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by RICHARD - April 19, 2018
" My experience with Kemwell has always been great. "
" I do have a recommendation - please make sure you familiarize the renter with the car. The instruction manual is not always in the renter's native language and so sometimes difficult to figure out simple things on the car. We had some frustrations with this during our travel and actually had to call the company for questions. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by ELIZABETH - April 18, 2018
" Love doing business with Kemwel! "
" I love working with Europcar - they're always so efficient. My only "negative" experience is that the car was really dirty when I picked it up, but it had been raining for a long time. I also had to drop the car at 4:30am at the Bordeaux airport. They don't leave very good instructions about where to drop the key, but I figured it out. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TAMPA, US - Reviewed by JOAN - April 16, 2018
" Very efficient and good value. "
" Line was a bit long when we arrived for pickup but not terrible. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MARTHA - April 16, 2018
" I always use Kemwel for my cars in France and always request Hertz! They are fastest, great cars and most helpful! (EuRopcar is the worst:) "
" I always use Kemwel for my cars in France and always request Hertz! They are fastest, great cars and most helpful! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by CARA - April 15, 2018
" Perfecy "
" Everything worked like clockwork. Couldn't be more satisfied! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARK - April 14, 2018
" had to make a last minute change in pickup time and the person who helped me was very good and quickly solved my problem! "
" No problems, nice car, good gas mileage "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENOA, IT - Reviewed by GEORGI - April 14, 2018
" will use them again "
" great "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ROBERT - April 14, 2018
" I've always had good experience with Kenwel "
" We had to wait at the counter at least 45 minutes before we were helped. I had to get the tire repaired. It was old and should have been replaced before I rented it. "
Overall Value: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
COPENHAGEN, DK - Reviewed by LENA - April 12, 2018
" Very good "
" Very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MICHAEL - April 11, 2018
" Always superb. "
" My only problem with the rental was a gas gauge that never showed a full tank. So I was charged extra for gasoline despite having filled it up near the drop off office. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MADRID, ES - Reviewed by MICHAEL - April 10, 2018
" Very satisfied "
" Excellent service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JAMES - April 10, 2018
" Always outstanding! Very happy with Kemwel! "
" Very courteous and professional. We were happy with the rental. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HONOLULU, US - Reviewed by WIFRED - April 09, 2018
" We will do business with Kemwel again "
" Aside from the long line the pick up went smoothly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by BRIAN - April 09, 2018
" I've rented from Kemwel several times. It's alway been a positive experience. "
" Very positive. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by STEVEN - April 08, 2018
" I will rent again from Kemwel. Staff was really nice. Fair rate. "
" Interior of car was not very clean. Inside windshield was filthy. Empty cups under the seats and cup holders dirty. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ROME, IT - Reviewed by CELIA - April 07, 2018
" I have rented from you for years and always appreciate the good service, telephone response and info, and politeness of your staff. Thank you! "
" The value is good, although the staffing is not well organized. For example, after the very long flight california, london, rome...had to wait a long time. There were three people sitting at the counter, but only one was taking customers, and there was quite a line. Not sure what the others were doing (paperwork??) but during the time I and others were waiting, there was only that one person. Seems that, just like cashiers at the grocery store, when the line increases other staff already there can start helping out. Nobody addressed this, or even said "Thank you for waiting," or the equivalent, since I speak fluent Italian. Grazie. "
Overall Value: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MOJACAR, ES - Reviewed by JHON - April 06, 2018
" Refreshingly good in all respects. I'll definitely be back! "
" Good company. Good cars. Good staff. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MICHAEL - April 05, 2018
" Very good - they found me a car at short notice when no other company could "
" Polite, bright friendly service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, FR - Reviewed by PETER POPP - April 05, 2018
" Great "
" Great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by LARS - April 05, 2018
" Great value. Would definitely do again. "
" The car and the service experience was excellent. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by REZSO - April 04, 2018
" always great xp "
" great car and service, unclear communication on upgrades (didn't mention upgrade price doesn't include VAT) "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by KARL - April 04, 2018
" No problems, all good "
" All good "
Overall Value: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SYDNEY, AU - Reviewed by GARY - April 04, 2018
" Been a customer for years "
" Europecar people excellent at delivery and turn in "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OSLO, NO - Reviewed by DANIEL - April 03, 2018
" Great. "
" Although we arrived a couple of hours past our reservation time and some back and forth so with the counter staff, we were very satisfied with the car rental experience for the remainder of the trip. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JOSE - April 03, 2018
" reliable service "
" quick service and very good car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by CHRISTIANE - April 03, 2018
" Excellent, as always. I would – and do – recommend Kemwell to everyone. "
" In nearly fifty years of car renting, Avis is perhaps the only outfit I ever had problems with. This time was fine. The "7" reflects past experiences. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHERRILL - April 02, 2018
" have used your rental car services for over 15 years, am always satisfied "
" re drop-off It took over 3 minutes for a check-in person to come out to my car, usually they arrive at your car within 30 seconds. "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
PRAGUE, CS - Reviewed by MINKI - April 02, 2018
" Used Kemwel first time and found that they were informative and responsive. They informed booking status in detail so that I could convince them and wait till the confirmation was closed. "
" Very convenient and a staff explained clearly the scope of the contract. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOHN - April 02, 2018
" everything was fine "
" everything was fine "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by HUBERT - April 01, 2018
" Kemwell saved the day. I had rented from rentalcars.com the day before and they cancelled my reservation without telling me. "
" I returned the car before closing time but the location has already closed. I spoke with them about it late and they said that is not ok or normal for employees to leave when expecting a return. I left the car on their parking porch and everything was fine. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MARK - March 31, 2018
" I made a mistake with the dates of my reservation. I called Kemwel, and they immediately worked things out for me to my great satisfaction. I have only had good experiences with my rentals from Kemwel. "
" When we ran into a glitch with our reservation, they were very accomodating and helpful. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
INVERNESS, GB - Reviewed by DANIEL - March 31, 2018
" I've always had good service with Kemwel "
" This isn't so much about Hertz but about the local office at Inverness which was great. The pickup at the airport and return was great. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SAMUEL - March 31, 2018
" Kemwel was easy to deal with. This was my first experience with the company. "
" I've used Europcar fairly frequently and have generally been pleased with the service they provide. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by LUCIANO - March 30, 2018
" Kemwel for now has provided the best value for the money. I will keep using Kemwel in the future. "
" My overall experience was positive. The services at the counter was prompt and courteous. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE, AU - Reviewed by PAUL - March 29, 2018
" All went very well; we had no problems with anything. "
" Everything went very well. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOSEPH - March 28, 2018
" I loved how easy it was to rent through your website. Well done. "
" This experience could not have been made easier and the staff I dealt with were all friendly and professional. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FABRIANO, IT - Reviewed by JAMES - March 26, 2018
" once again you guys were great. "
" need to provide better directions for returning (drop-off)a car in Venice. the return is completely unmarked, and not intuitive. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DESSAU, DE - Reviewed by ANJA - March 25, 2018
" Easy and convenient. Hassle free. "
" Very pleased. Eerything went fast and convenient. No hassle. Will come back next time. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by THOMAS - March 21, 2018
" Kemwel was very easy to book with. The voucher is clear, the numbers (including the original company reservation number, not just Kemwel's reservation number) are easy to find, and the deals are great. "
" Counter service in Madrid was exceptional. Because of the London snow storm called 'the Beast from the East', flights from London Heathrow (including mine) were far, far behind schedule. I did not arrive at the Avis counter until 1:40 (along with about a dozen other customers from late LHR flights). Even though the counter is supposed to close at 2:00, the agent worked patiently and with good cheer until 4:00 (that's AM) to get all of us taken care of. He did not show even the slightest weariness or impatience with us wretched victims of the snowstorm. Instead, he was kind and helpful. He had run out of most of the smaller cars and upgraded us to what he had available without any problems at all. (I got a Renault Talisman, with which I fell in love.) It was outstanding customer service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by RUSS - March 21, 2018
" Excellent customer experience. "
" Excellent customer experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by CINZIA - March 19, 2018
" This is my third time finding a rental car through Kemwel. It is my go to website when planning a trip to Europe. "
" My rental car experience was great. Easy pick up and easy return. The girl at the booth in Florence was very pleasant and welcoming. The car was clean and I thought new. You made my short trip to Italy that much more pleasant and trouble free. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by PATRICK - March 19, 2018
" Very satisfactory as usual "
" The agents that I know for years at the Marseille Airport could not be nicer. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by JAMES - March 19, 2018
" Great price and service. No problems. "
" No problems, very helpful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CARTER - March 14, 2018
" Always great service "
" Very simple "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ALAN - March 14, 2018
" I have been using Kemwel for many years and have never had a problem. "
" Car was OK, had some scratches on quarter. Check in was also OK but I had to wait to beta printed receipt. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MADRID, ES - Reviewed by NAWAF - March 11, 2018
" Kemwel best site and support was perfect "
" Everything was good and easy..only thing still waiting for Hertz to unblock the holding amount they told me 2-3 days and now 8 days passed so still waiting "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ST. LOUIS, US - Reviewed by DEBORAH L - March 10, 2018
" We've used Kemwel in Europe & now in the US. We'll use Kemwel again. "
" Great counter person, great car, but there were NO directions on how to get off the highway & back to Budget or any rental returns! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by TERRI - March 10, 2018
" Love Kemwel. Great prices and the fact it includes insurance is a great benefit. "
" Very sweet and courteous staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - March 09, 2018
" I have been using Kemwel since 1984 and I always got great prices and no hidden charges at the rental place! "
" Cara are well kept for cleanliness! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by KIRIL - March 09, 2018
" Quick site, easy process of reservation. "
" Excellent service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by THOMAS - March 08, 2018
" A great experience as usual! "
" All good! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUDAPEST, HU - Reviewed by LLOYD - March 08, 2018
" Very efficient. "
" The only bummer is that the car did not have cruise control. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BURBANK, US - Reviewed by DANIEL - March 06, 2018
" the whole process worked without a hitch "
" no issues "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CHRISTOPHER - March 05, 2018
" The booking portal was excellent. "
" Europcar lisbon Airport was first class at the counter- very professional and extremely polite and able to clearly answer all queires I had. At the car pick up it could have been a little better as they could not find anyone to clean the media LCD screen that had been left by a previous client with a sticky residue. after 10-15 mins waiting we left and found a way to clean it ourselves. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LISBON, PT - Reviewed by ANDREW - March 05, 2018
" No problem, competitive pricing. "
" Good overall, but the wait time at pick up was excessive. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
POINTE A PITRE, GP - Reviewed by JESSICA - March 05, 2018
" Overall very good experience "
" Overall very good experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by HANS - March 04, 2018
" Easiest organization to work with in arranging a rental that I've ever worked with. Thanks to you guys too! "
" Easiest and most professional rental I've ever done anywhere in the world. Thanks. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - March 03, 2018
" Never a problem always on the ball and everything ready for me when I arrive at the counter "
" I do not like the experience of staff trying to upgrade me when the booked car was adequate for my needs "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEDFORD, GB - Reviewed by VIRGINIA - March 02, 2018
" As a regular customer, I always have a good experience. "
" Vehicle was great except that the previous renter had smoked in it. In the week that I rented it, the smell never went away. Staff were very polite and efficient. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ZURICH, CH - Reviewed by THOMAS - March 02, 2018
" We rent with Kemwel every year they are the best! "
" Staff at airport was great! Really friendly and helpful and got me out quickly. Was able to conduct entire transaction in perfect English which was helpful as well.... "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by CLAUDIA - March 02, 2018
" Great "
" Professional and friendly, uncomplicated even with special requests "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by STANISLAS - March 01, 2018
" Very easy to book on internet. I have used Kemwell for many years. "
" All went well although at pick-up the counter agent tried to sell me an insurance which I did not need since I already booked it through Kemwell "
Overall Value: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by SUSAN - March 01, 2018
" Great experience! "
" Very nice car, a bit dinged up, but great petrol saver. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by LAWRENCE - March 01, 2018
" All went smoothly "
" All went smoothly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by BRANDY - March 01, 2018
" I wish all car rental companies had representatives like those at the Mas Blau location in Barcelona. He was very helpful and got me through the rental process easily! "
" The representative at this location was super helpful! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by FRANZ - February 27, 2018
" Easy and reliable. Good choice. "
" All around a very positive experience. The staff, without exception, were friendly and helpful, which, after a transatlantic flight, or a long drive when returning the car, was appreciated. So, yes, I much recommend Alamo Frankfurt. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CARLOS - February 27, 2018
" EXCELLENT SERVICE OF THE ATTEDANTS AT BOTH ENDS "
" The initial process at the Malaga train station was handled in a very professional to include a sound advise to include additional insurance that covered a damage to the car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COMISO, IT - Reviewed by JANN - February 27, 2018
" Love Kemwel! You're quite perfect. "
" Loved the car! There was a wait when I picked up the car. Their printer wasn't working and the paperwork took forever. Otherwise all went great. "
Overall Value: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ONTARIO, US - Reviewed by NEAL - February 27, 2018
" Seamless, efficient operation, and very helpful. "
" Very smooth operation at a very reasonable price. Great value. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by GLENN - February 27, 2018
" First time was great "
" No drama whatsoever "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by DANIEL - February 25, 2018
" Great price and very smooth transaction. "
" Was exactly as expected and was a quick pickup and return. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OAKLAND, US - Reviewed by JAMES - February 25, 2018
" Great "
" Great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MICHAEL - February 25, 2018
" Excellent "
" The counter staff at the main desk was very good, but the staff at car pick-up were overwhelmed by the volume and related paperwork. Once our turn came up, 30 minutes later, we were treated exceptionally well while we were being introduced to the vehicle. "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by SIEGFRIED - February 25, 2018
" Kemwell is now for more than 20 years my preferred company for all car rentals in Europe. "
" Whole renting procedure was easy . Staff at rental desk was very friendly and knowledgeable. The whole paperwork took only minutes and all the necessary information were provided. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANNEMASSE, FR - Reviewed by KONRAD - February 23, 2018
" 5 stars "
" 5 stars "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BURBANK, US - Reviewed by ROBERT - February 21, 2018
" Kemwel provided us with a voucher that we took to the Fox rental counter. Renting this way provided a few extras and worked perfectly. "
" I was a little nervous with the many bad reviews I saw for Fox, but they had the best price for a compact car so we took a chance. With the price so low we were nervous what condition of car we might get - ended up getting a brand new car with only 1900 miles one it. Great experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BURBANK, US - Reviewed by ALAN - February 21, 2018
" Great rates, great support. Will be back. "
" Entire transaction (picking up and dropping off) was professional and efficient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by MARJORIE - February 21, 2018
" Easy, great service, great rental car. "
" Great! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by WALTER - February 20, 2018
" Went great "
" Went great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALT LAKE CITY, US - Reviewed by LUIS - February 14, 2018
" I will always try to use kemwel for my rental needs. You guys earned a customer for life!! "
" I was impressed with kemwel. The Fox employee could not believe that kemwel offered me so much coverage for the rental car. He told me he was going to use kemwel for his next rental as well. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
OSLO, NO - Reviewed by CHRISTIAN - February 14, 2018
" VERY VERY EFFICIENT AND EASY "
" AND THEY WERE SO PLEASANT AS WELL "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by HUSSEIN - February 05, 2018
" I always deal with kemwell rent a car and service was always satisfactory "
" Every thing was perfect "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JOSE LOS CABOS, MX - Reviewed by ANTHONY - February 01, 2018
" Kemwell gave us the best price and provided us with a great agency in Baja.. "
" The Avis agency at Los Cabs Airport were excellent and honest. They were ready to help you with a smile-, Very genuine folks. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THUN, CH - Reviewed by CHARLES - February 01, 2018
" Having rented cars for our European trips from Kemwel more than twenty times, I am very familiar with your excellent services and fair pricing. "
" The VW Taureg was fairly new. Pick-up and return went very smoothly. The car met my needs well. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOULOUSE, FR - Reviewed by SABRINA - January 31, 2018
" Kemwel is wonderful, i only use them as they always had a great customer service with great rates "
" When arriving to pick up they noticed me that i would have an upgrade because the vehicule needed to be returned where i was going but turned out it was a 2 doors instead of 4 doors reserved (4 people in the car with luggages not possible) the passenger seat was not locking in place,bottle of water and magazine from prior renter left behind. We notified them and they quickly provided an other vehicule (4 doors) but it was discusting smell of cigarette smoking "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
AMSTERDAM, NL - Reviewed by ODILE - January 30, 2018
" Kemwel prices from the internet were fine. Airport taxes were very high "
" Everything was fine "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VALENCIA, ES - Reviewed by AN - January 30, 2018
" We have used Kemwel in the past 14-15 years and are happy with the services and products. "
" Hertz staff at Valencia Airport were very accommodating and helpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by RICHARD - January 29, 2018
" I have used Kemwel for nearly 30 years and have been consistently satisfied with my experience. Not only do I have a way to get a vehicle that suits my needs at a competitive price, but the web site is well designed and the process easy. "
" With the exception of the return I had a very pleasant experience. The car was fun to drive and very comfortable. I would certainly recommend Hertz to anyone traveling to Spain. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by ALBERT - January 29, 2018
" I have been using Kemwel for many years I never Had any issue .Thank you "
" Very fast processing of paperwork.The car was ready and impeccably clean "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE, AU - Reviewed by PETER - January 27, 2018
" I have never had any problems great to deal with "
" All very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NICE, FR - Reviewed by MELINDA - January 24, 2018
" I have had an excellent experience "
" Very efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUCHAREST, RO - Reviewed by ILIA - January 23, 2018
" I was happy to get good rates. "
" Everything was fine, but I expected to get Subaru instead of Ford. But the technical support was helpful. "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LUXEMBOURG, LU - Reviewed by ROBERTO - January 23, 2018
" Really good price/quality "
" Really good. Satisfied "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AIX EN PROVENCE, FR - Reviewed by VALERIE - January 23, 2018
" Everything was fine, as it always has been. Very easy with the pre-paid voucher. "
" I've used Kemwel for over 15 years as my only car rental agent, and have recommended it to countless friends. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BURBANK, US - Reviewed by FRANCINE - January 22, 2018
" Kemwel made the rental experience very easy. "
" The staff were professional and very helpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ALBERTA - January 21, 2018
" No issues "
" No issues "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUCCA, IT - Reviewed by DIANE - January 21, 2018
" Great car and service. "
" Very cordial. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE, AU - Reviewed by MARK - January 17, 2018
" good "
" car broke down and I needed to exchange it. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by EVAN - December 20, 2017
" As usual, very good "
" Pleasant and efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DIANE - December 17, 2017
" LOVE Kemwel! "
" Auto Europe's check-in line is shorter by far than Avis, the counter is more efficient and they do not require a paper copy of the voucher!! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by LOUIS - December 15, 2017
" Fantastic price... which is more important to me that condition of car or long wait at check in. "
" Very long wait to check in. "
Overall Value: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAPE TOWN, ZA - Reviewed by WENDY - December 14, 2017
" good "
" One thing I do not like is the insurance conversation. I had insurance through my credit card which is quite reliable and the counter staff are very threatening about not taking their insurance. "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JAMES - December 13, 2017
" It was great, that is why we booked additional rentals for next year. "
" Staff was very professional. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARIAN - December 12, 2017
" great "
" great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARRAMATTA, AU - Reviewed by JAMES - December 11, 2017
" No problems at all. Will rent again. "
" A very successful rental. Good staff, quick, with clear communications "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ROBERT - December 11, 2017
" I was very happy with Kemwel. Not at this rental but the previous i needed some Info for my Insurance and the looked after me in a super way. I will use you again and recommend it to everybody. Thank You "
" It was a very good experience i had no complains just the line up to receive the Car was long "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TALLAHASSEE, US - Reviewed by JULIE - December 10, 2017
" Loved working with Kemwel. I need to make a change to this reservation twice and both times the customer service agent was able to make it happen. Thanks Julie "
" Easy and quick - appreciated the no hassle approach ! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by MICHAEL - December 08, 2017
" As always very professional and helpful. Thank you. "
" Excellent service and a top notch car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SCOTT - December 07, 2017
" Very good overall "
" They initially tried to give us a call that was not in good condition. The paint was in bad shape and smelled bad. We changed cars and all was good. Good shape and very enjoyable to drive. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ROME, IT - Reviewed by BYRON - December 05, 2017
" No issues. Smooth rental. Car as described. "
" Received car quickly but counter staff visited with each other too much "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by THOMAS - December 05, 2017
" 3rd time I've used them. great price. "
" great price "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUXEMBOURG, LU - Reviewed by FILIP - December 05, 2017
" Very user friendly and best of all no additional hidden charges "
" My only concern was that the car was not properly cleaned on the inside "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
KONA, US - Reviewed by MATTHEW - December 01, 2017
" Great rental. Will use again. "
" Was upgraded to the Jeep free of charge. It was great. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HONOLULU, US - Reviewed by DAVE - November 30, 2017
" Easy to use. "
" Hassle-free rental "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUXEMBOURG, LU - Reviewed by GEORGE - November 30, 2017
" All in all a very positive first experience of your services and I will certainly use you again. "
" very efficient, simple pick-up and drop-off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by JOHN - November 29, 2017
" The price was reasonable and you delivered the product that you promised. Thank you. I will be using your services again next fall. "
" They were very professional. They asked me to change cars in the middle of my rental term, and they made the exchange easy for me. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by URI - November 29, 2017
" Our experience was very positive. "
" The staff who helped us was very friendly. The Car was great, and the pick up and return was very easy and smooth. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JOSE, US - Reviewed by PATRICK - November 28, 2017
" quick and easy "
" very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KONA, US - Reviewed by BETH - November 27, 2017
" Easy. "
" Polite staff, great little car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BERLEEZ - November 26, 2017
" Very profesional "
" It was a great experience but the car has sand in the back. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CLEARWATER, US - Reviewed by DOUG - November 26, 2017
" Overall everything was excellent. "
" Besides a few scrarches, the car was great. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AUCKLAND, NZ - Reviewed by SAMUEL - November 26, 2017
" Overall a good car and experience "
" Overall a good car and experience "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TOURS, FR - Reviewed by JEFFREY - November 25, 2017
" The process is clean, easy and I've never had a problem. I will highly recommend you, and continue to use you myself. I'm very pleased "
" This is the 2nd time I've rented from you in France and I will continue to do so. I'm very happy with the service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUXEMBOURG, LU - Reviewed by ANGELOS - November 25, 2017
" Very good service "
" Very helpful employees "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AIX EN PROVENCE, FR - Reviewed by KIRK - November 25, 2017
" Efficient, well-priced, reliable "
" An excellent experience with Europcar - would highly recommend this supplier "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KONA, US - Reviewed by MAUREEN - November 21, 2017
" This company was great, I had never heard of them and I was pleased to have this new contact for car rentals. "
" excellent service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by PAULA - November 21, 2017
" Great overall experience...thanks! "
" Gteat overall experience! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by RAPH - November 21, 2017
" Everything went smoothly "
" Everything went smoothly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIHUE, US - Reviewed by TERRY - November 20, 2017
" I think Kemwel did a great job and would recommend to anyone ! "
" It did take a while to pick up the vehicle 30 minutes after checking in at the counter "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ALDEN - November 19, 2017
" Process was easy! "
" staff at pickup were helpful, no staff at airport drop-off location but it's right in front of the terminal which was nice "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JAMES - November 19, 2017
" We have been using Kemwel for over 30 years and had a general good experience with their service. However, had some difficulties now and then. "
" Generally OK but there was a half an hour wait in the parking lot before we got the car. "
Overall Value: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
EINDHOVEN, NL - Reviewed by ANNA MIEKE - November 19, 2017
" Very satisfied with the arrangement and will always use kemwel when renting a car "
" Very satisfied with the provided car and services. There was even a free gps provided which I did not have to use as I have an iPhone "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by SOYOUNG - November 18, 2017
" Great "
" Thank you! Great promotion price! I had same car that I used to drive at home, that was very helpful to drive safely because this car is like a my car, that was first time any car company was asking what do you dive at home? I was safely completed my trip with car you guys were supplied. Safety first ! Thank you. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIHUE, US - Reviewed by DAVID - November 17, 2017
" Good experience overall. "
" None "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AIX EN PROVENCE, FR - Reviewed by LLOYD - November 17, 2017
" Excellent "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BRYAN - November 16, 2017
" Would use again "
" Easy access. Good rental vehicle "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLEROI, BE - Reviewed by SANAULLAH - November 16, 2017
" Excellent price "
" Great service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by FRANK - November 16, 2017
" Accommodating , value and a good experience! Thanks "
" A courteous and efficient experience "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by SHARON - November 16, 2017
" good "
" good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by ROGER - November 16, 2017
" Kemwell consistently has better prices than I can find anywhere else. So far, every experience with them has been excellent. "
" Everything went smoothly both at pick up and drop off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by FRANZ - November 15, 2017
" Great rental discount. "
" Efficient, friendly, reliable. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by SIMA - November 15, 2017
" Easy, efficient, well-priced. People immediately available on phone, too, if needed. "
" No problems, no unexpected expenses. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUCHAREST, RO - Reviewed by YOUSSEF - November 15, 2017
" First time try. Very satisfied. "
" Simple - Warm - Efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIHUE, US - Reviewed by SUNIL - November 14, 2017
" Smooth transaction. Thanks Sunil "
" Great and easy rental. Loved the car too !! Thanks "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by JOHN - November 14, 2017
" very affordable/competitively priced "
" Very friendly rental agent- helpful with recommendation for pre-pay gas "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TAMPA, US - Reviewed by CAROLINA - November 14, 2017
" Very satisfied. "
" Ride came after less that 10 minutes of waiting. There was no line, when we arrived. Returning was easy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by LORI - November 13, 2017
" I have no issues . Would rent again. "
" they tried to "scare" you into renting the fast pass for the bridges at an unrealistic price. Never mentioned that there wer other alternatives. "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by EVE - November 11, 2017
" Always efficient and good price for hire "
" All car rental companies confuse customers on the insurance offers - always feels like a scam. It should be clearly written on a board for all to see not scribbled on a Post-It. But that's a Europcar complaint not Kemwel. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by JACOB - November 10, 2017
" Excellent, very responsive time from booking to confirmation of fees. Thanks! "
" The car scheduled for us was "too stinky" according to the counter staff. They upgraded us at no charge to a Ford Flex which was really nice! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JEAN - November 10, 2017
" I always tell people about Kemwell. "
" I had a totally positive experience. Everything worked well. Excellent service from the ground staff in Manchester. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JEAN - November 08, 2017
" Excellent "
" I always tend to have very good luck with Kemwell. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MAUI, US - Reviewed by ROGER - November 08, 2017
" satisfied with process and pricing was what was quoted "
" long wait at Maui pickup "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIHUE, US - Reviewed by MAUREEN - November 08, 2017
" Excellent, great prices "
" Easy, no hassles "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by LAURA - November 07, 2017
" Easy to use and inexpensive. Do you have a frequent-user membership? I am a very frequent user! "
" Quite slow service in the airport, but this is not unusual. Generally helpful staff. Baby car seat in good condition "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by LAURA - November 07, 2017
" Easy to use and inexpensive. Do you have a frequent-user membership? I am a very frequent user! "
" Excellent service at the airport. We got a vehicle upgrade. The baby carseat was in excellent `condition`, was installed for us (so we didn't have to figure it out). "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KONA, US - Reviewed by WAI - November 06, 2017
" great experience! "
" delivery is fast; vehicle is in great condition "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JOHN - November 05, 2017
" Always a pleasure! "
" Clean, polite. Good experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by DANIEL - November 04, 2017
" Very good "
" Good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
SYDNEY, AU - Reviewed by SWEE-SENG - November 04, 2017
" Satisfied "
" Satisfied "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PARIS, FR - Reviewed by ALBERT - November 04, 2017
" It never changes, it always works as per plan. You make it easy to rent a car everywhere I have used your services. Thank you. "
" All '10' ,well desrved, everything was explained clearly , no surprise ! Employees were all very kind and helpful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LAURA - November 03, 2017
" Always good. Thank you. "
" I like Europcar a lot. Easy pick up & drop-off. Only negative was the sales representative tried to sell me an upgrade - which I did not want. Delayed me a bit going through the motions, no thanks, etc., etc. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PAUL - November 03, 2017
" I am acostumer of yours for many years and try to be one for the foreseeable future "
" i am satisfied with the cars from Hertz "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by STEVEN - November 03, 2017
" Kemwel continues to be able to get the best pricing on international car rentals. "
" EuropCar was great throughout the process. Very prompt at checkout and checkin. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by DONNA - November 02, 2017
" Rented through Kemwel for almost 20 years. Always highly satisfied with staff and service. "
" Very satisfied. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KONA, US - Reviewed by GARRY - November 02, 2017
" Online booking and payment were easy and the rate was good. "
" Waited in line half an hour to get to the rental counter and then were subjected to fifteen minutes of intense pressure to upgrade to a pricier rental and buy insurance (with dire warnings about what would happen if we didn't). Apparently "no, thank you" is not part of their vocabulary. After that, things were fine. The car was adequate and the return was quick and simple. "
Overall Value: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUXEMBOURG, LU - Reviewed by MARCO - November 02, 2017
" Fast and efficient "
" Good rental car "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by KAREN - November 02, 2017
" Always a great experience! "
" I always rent from Kemwel! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by RICHARD - November 02, 2017
" Price was good, especially with the protection package included "
" No problems getting or returning the vehicle "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PERTH, GB - Reviewed by GAIL - November 02, 2017
" Great service, thank you "
" Great service, many thanks "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by EDWARD - November 01, 2017
" It was a pleasure "
" All went well! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JAMES - November 01, 2017
" Used your service twice, very satisfied. "
" Avis agent at Porto Portugal was one of the best I have ever dealt with. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KONA, US - Reviewed by TSO - November 01, 2017
" Offered the best price available "
" No-hassle transaction. Quick drop-off and shuttle pick-up "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by ESTEBAN - October 31, 2017
" I have been renting car from Kemwel for more than 30 years and never, never I had any problems for either US or Europe. Great customer service. Very profesional company. "
" Have nothing bad to say about this location. I rented twice and always service very good either at pick up or the drop off, and cars very clean. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by KENNETH - October 31, 2017
" customer service rep was very helpful and informative "
" very efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by BRENDA - October 30, 2017
" overall excellent "
" It was very slow during the pick up "
Overall Value: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by DAVID - October 29, 2017
" Excellent experience. "
" Counter staff was very courteous and helpful both in Washington and Dayton "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BILBAO, ES - Reviewed by CHRISTINE - October 29, 2017
" Everything perfect "
" Everything perfect "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by CATHERINE - October 28, 2017
" Loved the experience and the rental car and price however there should be better signage at the airport that Dollar is part of Hertz! "
" Need to have better signage that Dollar is operated by Hertz in Brussels "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KONA, US - Reviewed by RICHARD - October 26, 2017
" Very satisfied "
" Very fast on car turn in "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MAUI, US - Reviewed by BONNIE - October 25, 2017
" Very pleased, will definitely book again Excellent rate "
" Long wait time in picking up vehicle, almost 1 hour wait, shortage of staff late at night "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by MARK - October 25, 2017
" No problems. I will continue to use Kemwell. "
" There were no problems at all. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AVIGNON, FR - Reviewed by CATHERINE - October 25, 2017
" I have been using Kemwel for a few years and I have always been totally satisfied with the services. The rates are good, the customer service is very polite and efficient. I have recommended Kemwel a number of times to my friends and family. "
" Europcar has been consistently good about rentals except that they always try to sell more stuff than I need. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by PETER - October 25, 2017
" I came to Kemwel through the recommendation from a friend. We now have a group of three different parties here in Marin County, California, that praise Kemwel as well as ride bicycles together. "
" Whatever your relationship is with you vendor, in this case Eurocar, they were most courteous in providing their service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by GRAHAM - October 25, 2017
" All good. "
" The only problem is with the expansion construction at Split Airport, that the drop off instructions are confusing. It's a temporary site amongst old commercial green houses, about 1000meters from the terminal. If I had followed my instincts and just parked in the parking lot in front of the terminal and handed they keys and parking voucher to the agent, it would have saved me a 10 min walk and a 20 min wait whilst the agent then went and searched for the car to inspect and return to give me the OK. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by DAVID - October 25, 2017
" Smooth transaction "
" Works for me. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIHUE, US - Reviewed by SUZANNE - October 24, 2017
" No problems and good price "
" 45 minutes to check in; car not real clean inside (upolstery), but of course no time for full clean when turnover so quick "
Overall Value: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PENSACOLA, US - Reviewed by LISA - October 24, 2017
" Everything was good "
" It was good "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JOSE, US - Reviewed by MARTIN - October 24, 2017
" Very good and timely service. Thank you! "
" It took a long time to get to the counter and receive service. There was only one Avis representative, perhaps because of the late arrival of our flight (11pm). "
Overall Value: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLEROI, BE - Reviewed by LEE - October 24, 2017
" First time using this service, but very happy with it. Thank you so much! "
" Very nice car, in great `condition`, easy and fun to drive, and at a great price! Who could ask for more? "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KONA, US - Reviewed by REGINA - October 23, 2017
" Easy "
" Car was perfect and Avis was easy to deal with. Thanks. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIHUE, US - Reviewed by RANJANA - October 23, 2017
" Great experience ...... my first ! Seamless . Hassle free . Great prices. Thank you "
" Quick and hassle free pick up and drop off "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALBUQUERQUE, US - Reviewed by ERIC - October 23, 2017
" No different than renting directly - except I saved $150 for the week! "
" I was just another customer. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NICE, FR - Reviewed by GARY - October 23, 2017
" Kemwell is very easy to use. "
" The car was in good `condition`, however the windshield was dirty inside and outside. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KONA, US - Reviewed by THOMAS - October 22, 2017
" Great rates! I will definitely book with Kemwel again for my next rental car. "
" I was in and out quickly. I booked a Camaro but was given a Mustang which was considered an upgrade. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAVID - October 22, 2017
" Kemwel had always made booking a car easy & reliable. Appreciate your service "
" We have used Europcar before & pickup & drop off had always been efficient & very professional. Our drop off n Perugia was quick & smooth. However, pickup at FCO was very frustrating. They have a new process that involved giving your information for a place in line & then going through the entire process again with an agent. It was redundant & inefficient - also, those of us who had reservations were not distinguished from walk in customers which was very frustrating. Waiting 1 1/2 hours for a car after an 8 hour flight was exhausting. Thank you for this opportunity to vent. "
Overall Value: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MICHAEL - October 21, 2017
" pleasant and professional experience "
" pleasant experience. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by PATRICIA - October 21, 2017
" All staff extremely helpful and efficient. Car was in perfect condition and ran perfectly. "
" All handled perfectly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by WILLEM - October 21, 2017
" Quick service, Good car "
" Quick service, Good car "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by STEPHEN - October 20, 2017
" Top notch in all aspects "
" Kemwell always steers me to Europcar and I am always very happy. This time I expected a Ford and got a Mercedes "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by ALEX - October 20, 2017
" A+++ "
" A+++ "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TEXARKANA, US - Reviewed by EDWIN - October 19, 2017
" This is the first time we have used Kemwel and it will be our first call the next time we rent a car. The no extra charge to drop off the car at a different location was terrific as was the overall cost for the 8-day rental. "
" The Avis employees did a nice job all around. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIHUE, US - Reviewed by MATTHEW - October 19, 2017
" Kemwel was GREAT! I saved about $150 (prior to my late charge) by renting through you. You are now my default car rental source! "
" thought I had an hour grace on return.....got a $30.40 charge, but that was a result of me not paying attention to the terms. no 2 agreements are the same. I will be more careful at the time of reservation to avoid that in the future. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
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