LONDON CAR RENTAL REVIEWS
Car Rental Reviews - London, England
Classical music concert halls, iconic architecture such as Big Ben, Westminster Abbey and Buckingham Palace, plus gorgeous scenery no matter where you go; what is there not to love about cheap London car rentals? Reinforced with these positive reviews shown below, Kemwel customers are never disappointed when it comes to booking a car in England through our platform. On one hand, we dedicate ourselves to offering the best car rental rates on the web paired with reliable customer service. All the while, we also take pride in slashing unnecessary fees with free cancellation within 72 hours of pick-up. Even better, we work alongside the industry’s most well-known car rental suppliers for some additional peace of mind. Let us not forget to mention that we’re active in over 20,000 locations from across the globe!
In just a few clicks of a button, you will find the guaranteed lowest rates on the web for London car rentals among our partners such as Europcar, Enterprise, Hertz, among many others! While these companies tend to large and assorted car rental fleets full of vans, luxury cars, among others, we can also furnish globetrotters with essential travel services such as airfare and hotel lodging for adventures in the United Kingdom. Some of these include the historic Stonehenge ruins or the Kew Royal Botanical Gardens for an epic nature outing!
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Start comparing rates today to book your London car rental or simply call +1-877-820-0668 to reserve your vehicle with one of our agents! We certainly look forward to assisting you in planning an unforgettable trip to London. Find the best car models with our associates downtown or at the Heathrow and Gatwick airports by using our search engine on the top of this page! Reserve your low-cost United Kingdom car rental today with Kemwel!
KEMWEL LONDON, UNITED KINGDOM Car Rental Reviews
Average Rating for Kemwel London:
LONDON, GB - Reviewed by KIRK - November 17, 2022
" Smooth rental, fine car "
" Smooth rental, fine car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GEOFFREY - December 06, 2021
" Good experience. "
" The original vehicle provided had a fluid leak and had to be swapped for a different car on day two. The only vehicle available was an old economy Vauxhall Corsa which we had to drive until another more suitable vehicle was available a week later. "
Overall Value: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LONDON, GB - Reviewed by ELIZABETH - November 03, 2021
" Great way to rent and lease cars. Thank you "
" Clean and efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NIGEL - October 21, 2021
" Great. Good prices "
" Easy rental. Drop off was a little slow "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALAN - May 16, 2021
" Excellent as usual (many rentals) "
" Insurance way too expensive. Counter person too pushy. "
Overall Value: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by LESLEY - October 17, 2020
" Always good and I always get my cars from Kemwell "
" Once you.find them in Terminal 5 and understand that no one greets you it's fine "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALASTAIR - February 26, 2020
" All good "
" N/A "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DJAFAR - February 23, 2020
" I have using Kemwel since 2003, I change once I got it wrong I definitely keep using Kemwel and recommend you to all my Aramco friends. "
" Good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHERRILL - January 13, 2020
" Fine as usual "
" The heating system of the first car we got worked for a few minutes and then stopped working for much longer, eventually it quit working altogether. We had my Mother's funeral to prepare for and attend and so we couldn't swap the car until 7th January. The replacement car was the same model (except it used petrol wheres the first was a diesel) and it worked fine. Also the left headlight on the first car did not work- that made driving at night less safe. Trying to reach an actual person to speak to at Europcar in order to arrange the swap was difficult, we'd go through various voice mail menus and end up with a phone that was not answered. I have rented at least 10 Europcars through you in the past ~4 years and this is the first time I received one with faults. Now my Mother has passed away I will be visiting England less often. But I hope you will consider why you consistently use Europcar and add my bad experience ti your statistics on them. "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DJAFAR - September 29, 2019
" I have using Kemwel since 2003. I will definitely use Kemwel to rent a car "
" Very satisfied, everything went smoothly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARCOS - September 28, 2019
" Great, I've use this for years and I have not complain at all. "
" The guy at the counter was really rude, he even insulted us during the processs, and threw us to cancel the reservation. We felt a really bad experience. "
Overall Value: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by LINDA - September 24, 2019
" Excellent "
" They said they would email the final statement, have not received it "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIO FONG - September 23, 2019
" Stick to Kemwel! They always provide the best value. I guarantee u pay much lesser with this company compare to booking directly with car rental company. I have no idea how it works, but it is true. U can try it yourself to make the comparison. "
" I am happy with Kemwel especially the price I paid when I did the booking. But when I collected the car at Europcar Heathrow branch, the sales staff at Europcar is quite pushy to sell me the more expensive car ie Volvo SUV. I had given him a nice reason to avoid it but he was still very pushy, until I had to tell him I have low budget, I feel quite obliged and uncomfortable. After when I accessed to my car, I went back to the counter to ask for help, they didn't help me. I manage to figure out myself. The car was not clean when I picked it up. Europcar is such a reputable company, they should have higher standard when it comes to cleanliness. "
Overall Value: 9 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LONDON, GB - Reviewed by ERIC - July 25, 2019
" Great experience (as were our previous Kemwel rentals). "
" Very helpful staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RAMCHANDRA - July 23, 2019
" Quick and price comparison helped "
" Pick up was slow but agent was very helpful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by KEEN YEE - July 23, 2019
" Great easy connection with Eurocar, nice price. "
" Long queues during pick up on a Saturday morning but amazing helpful and friendly service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MUSTAFA - July 20, 2019
" Highly recommended, very clean car look like brand new. "
" Highly recommended, clean car look brand new. "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALAN - July 19, 2019
" Many rentals over many years, never a problem. "
" Good car, drop off was a confusing mess of cars, took way too long "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALFRED - July 18, 2019
" Kemwel is always the best for renting cars in Europe. When I've had any problems in the past Kemwel has always stepped up to resolve them. "
" Drop off details were not included. The return listed only the Hertz office in Glasgow not the parking garage at which we needed to drop off the vehicle. I had to phone the Hertz office to find out in the midst of traffic in downtown Glasgow and, because of all this arrived a few minutes after the office closing. Fortunately another customer was being serviced and the Hertz staff member said, rather rudely, "we'll you're lucky this other customer was here." I replied "I was only late because no one gave me clear directions about dropping off the car!" "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RANDALL - May 26, 2019
" The rate I received was much better than I had been seeing at other agencies. I had used Alamo in the past, but your rate was hundreds of dollars less expensive. "
" Agent was very courteous and helpful. I joked that I had accidentally booked a smalled car than I usually do, and the agent gave me a free upgrade! Very nice of the agent. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MEHR - May 15, 2019
" Phone representative made easy work of a complicated booking and payment situation. "
" easy to use and change / adapt reservations. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GERALD - February 22, 2019
" Generally pretty good. Have used you for around 15 years. So easy. "
" Pick up and drop off easy mind you time of year helped. Sometimes in the summer things are slow. Made slower by the constant up selling of insurance and fear monger ins by staff. ALL companies do this so not unusual. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GREGORY - February 16, 2019
" great deal on out rental "
" everything went very smoothly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - February 07, 2019
" Kemwell website was easy to use. "
" The Hertz agents when we picked up the car and when we returned it were particularly helpful and friendly at Stansted airport in the United Kingdom. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DJAFAR - February 01, 2019
" I have been using Kemwel for the last 17 years, and I will still use it in the future. Thank you "
" Very smooth process "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD W - January 25, 2019
" My dealings with Kemwel were terrific and I will use them again. "
" A car was not available when we arrived so the pick up process took more than one hour. The staff were friendly and gave us a slightly larger vehicle. The vehicle was excellent. The return process went quickly, but I am currently in a dispute regarding petrol charges. I returned the vehicle with a full tank. Nothing was said to the contrary during the return process. Thereafter, I received an invoice for 7 liters of petrol and a return document saying the fuel tank was only 7/8th full on return. Someone had forged my signature on the return document. Europcar is currently investigating. My overall rating of Europcar is dependent on how this matter is resolved. "
Overall Value: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LINDA - December 18, 2018
" Kemwel gives good value for money "
" There was one problem with this car that has occurred every time we have rented one and that is there is no instruction manual. Being as every make and model of car is different it is quite difficult to figure out what all the instruments are for and even where they are. We could not find how to open the petrol cap on the caree had and had to ask someone at the garage. It took them ages to figure it out too only to discover it was a tiny lever between the drivers seat and the door. This could be a definite hazard "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by GUILLERMO - November 14, 2018
" Everything was simple and dmooth "
" It was a smooth experience renting from Hertz in London St. Pancreas Station "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHERRILL - November 09, 2018
" Always good. Been using you for about 15 years to rent cars in UK. "
" Europcar drop-off agent did not give me a receipt, nor did they send me one by email. Please tell them to send me a receipt so I can see they booked me in at Heathrow. Previous time I rented from them they said I returned the car to Birmingham, which I had not, and charged me a one-way fee that took my time to get deleted. Their rental agreement no: 148925239 "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by RANDALL - October 19, 2018
" Web site was very easy to use. "
" Only two minor problems, it took 1/2 hour for the car to be brought out to me after I checked in, and I am still waiting (12 days after return) for the pending charge of GBP250 to be cleared from my credit card account, as I did return the car filled up with petrol. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by LEON - October 18, 2018
" All went very well. My car rentals have always been through Kemwell, but handled though my travel agent. She retired and therefore I was forced to take care of my own arrangements. Very easy and pleasant. "
" At London Heathrow, the employees in the yard are always much more personable and pleasant than the employees in the office. It isn't that they were rude or unhelpful, the inside agents seem to be very distant in their attitude. All were professional, just a little distant. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GREGORY D - October 02, 2018
" Kemwel was recommended by a mutual friend & everything about the company was as described. All the representatives we spoke with were extremely helpful, professional, & efficient. We liked them SO much, we will go through Kemwel when we rent/lease to go to Ireland. "
" The Peugeot we leased helped to make our 2 month British adventure amazing. From pick up to drop off, it was absolutely flawless. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTHA - September 22, 2018
" All went well. "
" All went well. "
Overall Value: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MIKE - September 09, 2018
" Love your service made the free gps. "
" Rented me a car with bad tires and I had to spend my vacation time getting them replaced after a flat. Then after dropping car off and being told all is good the next day they hit my credit card for $52 but didn't even bother to contact me and tell me why. "
Overall Value: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LONDON, GB - Reviewed by ARTHUR - September 07, 2018
" always a good deal, simple and easy to book, and relationships with only good rental companies "
" OK, long wait at the counter but always competent and cars decent, and return seamless "
Overall Value: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - September 05, 2018
" Economical value. "
" No issues at all, fast , courteous service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BARRY - September 03, 2018
" We had to change our date of reservation, and and the process went very smoothly. "
" London office was not well managed we waited for 20-30 minutes at EuropCar to finally get an agent to help us. "
Overall Value: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - August 28, 2018
" Good Experience. Happy with the arrangement. "
" Good experience. Happy with my car rental. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHARLES - August 17, 2018
" Kemwel has always been great in our experience in getting us a good car at a reasonable rate. "
" This particular model is a bit underpowered... a delay from stepping on the accelerator and getting powered up for passing. Major complaint is that there is no English manual to refer to for navigation or changing from KM and C to Miles and F. The next size Peugeot has a good deal more zip and much roomier in the back seat. That being said the Peugeot is overall a very good vehicle. "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by ALAN - July 19, 2018
" No problems at all with Kemwel, just with Hertz at Heathrow. "
" 2-1/2 hours from time of arrival to departing in car. Very poorly managed car control. Was told my car would be driven up outside, but, after waiting half an hour I found it in a nearby lot. "
Overall Value: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - July 15, 2018
" We have used Kemwel a number of times over the years, and have been very satisfied. But in the future we will avoid using Hertz at Heathrow. "
" The pick-up was very slow. When we arrived we signed in to join the queue to be served - we were number 23. It was almost an hour before we were served. Meanwhile many of the service counters were unstaffed, and there were several Hertz employees walking around but seemingly doing nothing to speed up the process. Once we were served everything was OK. I hope Hertz has plans to make their Heathrow office more efficient. "
Overall Value: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - July 01, 2018
" Kemwel is the best rental vehicle company I have ever dealt with, including direct rental with Hertz and with Peugeot Europe. Excellent people and excellent service. Very professional. "
" Very nice experience. Working through Kemwel to Hertz is the way to go. I would not proceed with initiating my rental request without first going through Kemwel. Excellent interface company for Hertz. They should be lucky to have Kemwel as reservation processors. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NORLING - May 13, 2018
" Have been a customer for many years. You continue to do a great job for me. Thanks "
" Much improved over last year. Check-in was very smooth with no undue pressure for the jet lagged and tired traveller. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HENRY - May 09, 2018
" Kemwel always provide first class products and services. "
" Very satisfied from start to finish "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by REZSO - April 04, 2018
" always great xp "
" great car and service, unclear communication on upgrades (didn't mention upgrade price doesn't include VAT) "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHERRILL - April 02, 2018
" have used your rental car services for over 15 years, am always satisfied "
" re drop-off It took over 3 minutes for a check-in person to come out to my car, usually they arrive at your car within 30 seconds. "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ALAN - March 14, 2018
" I have been using Kemwel for many years and have never had a problem. "
" Car was OK, had some scratches on quarter. Check in was also OK but I had to wait to beta printed receipt. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ROBERT - March 03, 2018
" Never a problem always on the ball and everything ready for me when I arrive at the counter "
" I do not like the experience of staff trying to upgrade me when the booked car was adequate for my needs "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EVE - November 11, 2017
" Always efficient and good price for hire "
" All car rental companies confuse customers on the insurance offers - always feels like a scam. It should be clearly written on a board for all to see not scribbled on a Post-It. But that's a Europcar complaint not Kemwel. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LAURA - November 03, 2017
" Always good. Thank you. "
" I like Europcar a lot. Easy pick up & drop-off. Only negative was the sales representative tried to sell me an upgrade - which I did not want. Delayed me a bit going through the motions, no thanks, etc., etc. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
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